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Hello, We’re currently trying to create a new Shipping Template after connecting Starshipit API to Klaviyo.After creating a button and linking the dynamic tag for Tracking URL, Klaviyo uses its inbuild link wrapping and generates its own URL instead of taking the raw source link. This results that carriers URL’s are running into errors.Is there any guidance or advise to disable the klaviyo link wrapping so it will use for this template the raw urls? Any other advise how to achieve that? We can use Shopify dynamic tags or Starshipit ones. I’ve contacted Klaviyo Support but they couldn’t figured out yet. Thank you in advance!
Hello Klaviyo community!We migrated from Mailchimp to Klaviyo over 2 years ago and still have our mailchimp integration on just in case. All email communications we send are from Klaviyo (marketing) or Shopify (for transactional) The odd time (maybe 1 or 2x a month), we’ll receive this automated email from mailchimp to remove a contact that has requested, which i then remove their profile that we have in Klaviyo.Does anyone know why this wouldn’t come to Klaviyo as a request? Secondly, when I go to look at said customer, they’ve JUST subscribed to our main newsletter the moment we get this email. It’s very few and far but I am curious if anyone knows why it goes through Mailchimp and also what this request looks like from a customer’s point of view.
Hello all,Since January 12 2024 every day there are about 5-7 fake profiles being created in my Klaviyo database. They all have English / American names, e-mail addresses that don’t match the name and location is set to “Germany”. Klaviyo does not show any “Activities” for that user and also no source or reference is listed - and yet the profiles are created with full name and e-mail address.Where do those profiles come from? I do not have a sign up form, other than the checkout in Shopify, that collects Name and E-Mail Address together, but the profiles do not seem to come via Shopify checkout. Does anyone have any ideas where they could come from and what I can do to avoid this spam?Thank you.
Hi all! Hope you are doing great :)Context: I am trying to integrate members from Klaviyo to our ERP (Dynamics NAV). To achieve this, I need to export Klaviyo members on (at-most) daily basis. Issue: When I export a segment of my members (Python), it ONLY exports ID and email address. If I export the segment via the UI, it lets me choose what information I need. How can i get all information of members when i export the segement, or selectively choose it? url = "https://a.klaviyo.com/api/v2/group/SEGEMENT_ID_HEREmembers/all?api_key=API_KEY_HERE"headers = {"accept": "application/json"}response = requests.get(url, headers=headers)print(response.text) Many thanks,Udit
Hi There, I’m new to Klaviyo so apologies if I’m missing something here, I’ve received a full list of email addresses that have opted into receive marketing. I’ve uploaded them to a list but they haven’t been pulled into my accepts marketing segment. The segmentation of my ‘accepts marketing’ list is below can someone point out what I'm doing wrong please?
Since Klaviyo is the source of truth whether a user is subscribed or not, we want to provide a link from our web app to the preferences for that user on klaviyo’s side. However, for the life of me, I cannot find a link for this. I expected some global link where we pass in a URL encoded email address or user ID. In email campaigns you create within klaviyo, you can use the syntax `{% manage_preferences %}` or `{% manage_preferences_link %}`, Unfortunately that link looks dynamic and not consistent even for a given user. I found a year old post that seems to indicate this is only possible with HOSTED pages:https://community.klaviyo.com/lists-segments-and-profiles-35/is-there-a-way-to-change-default-link-for-manage-preferences-tag-6569?postid=26616#post26616 However, this seems crazy to require a full blown custom page for this scenario. If that is true, I also cannot find good boiler plate code to use to create a reasonably good preferences page. I’d settle for just re-creating the def
Hi there,We are creating a Jotform questionnaire that has multiple questions in which we want to collect the specific data from in order to segment that customer. i.e. customer answers they experience acne will be tagged with that - is that be possible? Thanks!
Can I build a segment to pull shoppers that have received a refund on a specific SKU? Please advise! Thanks for reading!
Hi,I created a segment which I used for a discount campaign yesterday. I wanted this segment to go to people who had subscribed to my newsletter over 90+ days ago and had yet to make a purchase.However, I had numerous returning customers receive this discount - which wasn’t my intention. I’m trying to understand why there were customers who have already purchased from me in this segment? (screenshot below). I thought the condition ‘placed order zero times over all time’ would have excluded returning customers?Thanks
