Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 708 Topics
- 1,867 Replies
We are trying to clean up our active profile for cost and better segmentation. Every campaign we send can only be sent to 14k email but our active profile show more then 19k. How can we clean up our active profile to remove user that does not want to get emailed. Maybe to clean up this list or try to re-engage those email with a flow
Hi there,I think there is a logic error in the back in stock flow. Every now and then we see that a suppressed user signs up for the queue, but then does not receive an email because he is suppressed. In my understanding, the flow should be sent regardless of the status of the user (active or suppressed), as this is a separate signup and no newsletters are sent on it.I had already contacted the support with this problem, but unfortunately no solution could be found. Do you have similar problems? Have you found solutions how to work around the problem?
Right now, we’re adding new profiles to a list from our backend.However, these profiles location are set using the ip address of the requester (so the server ip address in this case)It seems like it’s possible to set the location but not to force the ip address?Cool to have the flexibility, but if you don’t know the location, you’re going to use the ip address anyway - as imperfect as it is - and in that case, it forces all server-side api clients to re-implement ip geo-location.In case that helps: we’re using node-klaviyo
I’ve created a new list for new SMS subscribers to be added to. When trying to change the list which SMS subscribers are added to, I cannot find the new list in the drop down: When trying to use search, the correct list flashes up, but the search input field removes the search term and resets before being able to select. This option is unable to be selected, it is not available as an option - checked in devtools.There seems to be a limit of 150(?) options here, so lists which are not in that dropdown cannot be selected. Is this a bug?
Hi I have recently cleaned my list and my profile shows I have 4000 active profiles and yet my subscribe main list is 5680. How do i align my list and active profiles? I also not that if i want to send an email campaign the number it goes to is less than the 4000 active profiles. Look forward to hearing from you guys
Hi,I’m a total newbie, but I embedded a form on Shopify which has been submitted 86 times. But the contacts went into my main ‘subscribers’ list, instead of a new list I wanted them to go into. I’ve now fixed it so they’re going into the correct list, but is there a way I can find all the contacts that previously submitted through this particular form and move them from my main subscriber list into the correct list?Thanks!Paul
Hi, I’m a new user and for some reason my lists and segments are not updating automatically. For my segments, I have to update manually for it to reflect the right number of subscribers. I only have 1 list named “All Subscribers on Shopify” but it currently has 0 members. I created a test segment to capture everyone on my profile and it updates to the correct number of members but I have to do it manually. The list; however, just doesn’t seem to capture the members in the profile. I also tried it with a dummy email account. I subscribed using shopify’s newsletter form and the form I created in Klaviyo and for both forms, the list doesn’t seem to capture it. I’ve also turned double opt in off and on for both shopify and Klaviyo. Any help would be appreciated. Thanks,
So long story short - I’m trying to find a workaround while transitioning from a 3rd party “back in stock” notification app to using Klaviyo, but there are quite a few people already signed up for notifications from the app.My plan was to create multiple small lists via manual upload (that will later on be deleted) for each SKU that is awaiting replenishment notification, then create a simple template and send manual campaigns as each item is re-stocked… but many of the profiles already exist in Klaviyo. Most of them are not subscribed or suppressed (some heavy list cleaning is on the horizon once I’ve implemented win-back and sunset campaigns/flows).I’m concerned about what happens if I upload CSV’s that only contain an email address, and the email address is already associated with a profile in Klaviyo...Per this article: https://help.klaviyo.com/hc/en-us/articles/115005078967-How-to-Create-and-Add-Contacts-to-a-New-List:“Any value/column that you include in a CSV upload that alread
When using dynamic and conditional content on email subjects, It would be great to have the rendered version shown in the profile activity panel.Right now it shows the original “code” with special characters, which is not only hard to read but also making it a guessing game to know what the profile has received as an email subject.
Hi folks.This should be a very simple thing, but I cannot figure it out, and it’s driving me nuts.How do I create a segment with the following conditions?subscriber is in the USA or is in Canada or is in the EU, AND consent contains “email”The problem is, you can use an inline OR in an AND, but you cannot use an inline AND in an OR. So that last condition is just not possible.First I thought I can separate that last bullet into its own segment, let’s say “Consented EU subscribers”. That way I could potentially change my first segment conditions to this:subscriber is in the USA or is in Canada or is in the segment called “Consented EU subscribers”But of course there’s no such thing as “if someone is in or not in a segment”. So, I cannot create that third condition.My brain hurts. Any suggestions?Thanks,-oo
Hi there,I am building a segment to send emails to the people who have not received any email other than the emails belonging to a specific flow that we’ve setup. When I go the segment definition screen, I can filter by if someone is not or is in the list, received email how many times etc. but can’t seem to find a filter that says received email “as part of the flow” then enter the flow name. Any ideas?
Hi there, We uploaded profiles without a city, province or country to Klaviyo. We have since deleted the lists they were in and they are now a part of our master list. Is there a way to bulk these profiles and add their location? Can we simply re-upload our CSV file, and will Klaviyo add to the already existing profiles, or will it create new ones? Hope someone can help! Thanks!
Hey!We have a 2022 collection launch today and I am wanting to create both a new segment for those who order our 2022 products, AND have a specified abandoned cart/ post purchase flow for those ordering these products. SO my thoughts were to create a new collection and add the relevant products, both in Klaviyo and Shopify. And the collection shows under catalogs in Klaviyo and products in Shopify. So my collection is ready and okay.However, when trying to segment based on ordering products where collections equals …. my newly created collection doesn't show up? So I can't segment.. Is there something I need to do? I created the collection early this morning so it has been many hours since it was created if that matters..
A user managed their preferences and was put into a Once a Week segment. However, now she wants to receive all of our campaigns. However, I cannot remove her from the segment from within Manage Segment OR her profile. Profile snapshot (the segment does not have the blue “remove” next to it):
I created and uploaded archive data as instructed in the help section. The import appeared to complete with error. And then nothing. No added customers, no statistics change in flows, no confirmation and/or failure email. Just silence.It seems that importing ~300 record should be relatively quick, and provide some indication of success. What have I done wrong?Also, if anyone is interested I created an export template for Shipworks.
I’m trying to use the API to retrieve all the recently created users from a List but I’m not able to find any method for that. For example, I want to retrieve the latests members that were added into that list that includes an specific custom property. The closest one is the list-segments endpoints https://apidocs.klaviyo.com/reference/lists-segments#get-members but does not alows any filltering/sorting capabilities. There is any way I can do that with the current API versions?Thanks in advance,Nico
I created my sign up form on my shopify website. Created a list to collect the emails. However the emails are defaulting to a different list (potential purchasers) thereby preventing new subscribers from receiving the welcome message and the welcome discount. Please how do i rectify?
My business is based on subscribers who order weekly or fortnightly as well as customers who order a box here and there.At the beginning of the week I send my subscribers an email as a reminder that their box is coming and if they want to order any additional produce. I need to send this email to all weekly subscribers and the relevant fortnightly subscribers. It needs to exclude those subscribers who have put their subscription on hold.Then at the end of the week I send an produce update email to all the subscribers and customers who ordered for that week only. It needs to exclude those subscribers who decided to put their subscription on hold or cancelled their order since receiving the email at the beginning of the week.I’m using WooCommerce and wondering how to set up all these segments as I have tried and not been successful. Also new to Klaviyo. Any advice is very, very welcomed.
We are looking to set up an integration from Klaviyo to D365 CRM can anyone provide us brief information regarding WebHook support inside Klaviyo ?
If Klaviyo supports Webhook, please provide information about events to which we can subscribe for e,g. upload of a List/ Contact record.Below are our requirements for integration between Dynamics 365 and KlayvioWhen contact is created/updated/deleted inside Dynamics 365 then the list should be updated with these contacts. When a list/Contact profile is created/updated/ deleted inside Klaviyo then it should trigger the request to posted data in Dynamics 365 CRM. We have a Custom Opt-In Field in our Contacts in Dynamics 365 which resembles the Opt-Ins in Klaviyo, how to create a mapping between Klaviyo and CRM for Such Fields. If Klaviyo supports Webhook, please provide information about events to which we can subscribe for e,g. upload of a List/ Contact record.
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