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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,585 Topics
4,576 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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3

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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3

1585 Topics

DCCoffeeContributor I

asked in Lists, Segments, and Profiles

Splitting a List Equally

I see that you can get a Random Sample of a list, but I am looking for a way to break our main list into 4 equal parts. Is there an easy way to do that within the platform?

JustinBonoContributor I

asked in Lists, Segments, and Profiles

Managing Multiple Domains Under Single Shopify Account with Distinct Klaviyo Accounts: Seeking Guidance

Greetings,Our ecommerce enterprise, which recently embarked on a geographical expansion to cater to several European nations, is encountering a quandary concerning the integration between Shopify and Klaviyo. Initially, we operated a singular Shopify store linked to one Klaviyo account, a setup that was straightforward to manage via the Klaviyo App within Shopify.Upon our expansion, we opted for local URLs under one Shopify account to accommodate different languages, thereby having domains like shop.nl, shop.de, and shop.dk, all housed within the same Shopify account.Our objective is to allocate a separate Klaviyo account for each store, so as to have distinct Klaviyo accounts for shop.nl, shop.de, and so forth.While it is feasible to connect multiple Klaviyo accounts to a single Shopify store, we've stumbled upon a snag where all subscribers get pooled into the same Klaviyo account regardless of the domain they subscribed through. This implies that subscribers from shop.nl, shop.de, a

SEOGrowPartner - Silver

asked in Lists, Segments, and Profiles

Mindbody and Klaviyo Integration

I have moved my client over from Mindbody to Klaviyo, and all is going well except Mindbody offer much more detailed flow/list building and it is proving difficult to replicate these triggers across Klaviyo. Has anyone had trouble with this before? If so, what did you do.

jessebActive Contributor II

asked in Lists, Segments, and Profiles

Migrating from MailChimp into an existing Klaviyo list

What is the process for migrating contacts from a subscriber list on MailChimp to an existing list on Klaviyo?I just recently sent out an email blast to a list on Klaviyo. I want to merge email lists on Klaviyo, then send out the same email blast to all the contacts that were migrated over from MailChimp.I want to 1) ensure that there are no duplicate contacts in the merged email list and 2) that no recipient will receive duplicates of the email blast.Another note - any subscribers that are added to the main list on Klaviyo trigger an automated flow. I do not want the migrated list to enter the flow as these are legacy users that do I need to see the automated emails.Thanks!

Steph from GeorganicsContributor I

asked in Lists, Segments, and Profiles

Suppressed profile - how to extract with email address?

Hello,I have inherited from a veru populated database that I need to clean but struggling to clean the suppresed profile. Some of them we should keep and some other delete. How do I download the suppressed profile with including the email address?Thanks for your answer,Stéphanie

ms12345Contributor I

asked in Lists, Segments, and Profiles

Combined total spend

I want to create a segment that is the total value of spend across two integrations. One is our online store, Shopify. The other is our booking system, Zenoti. Through this segment I want to find our total highest spending customers. I have created the custom metric in the analytics section of Zenoti, but cannot seem to find out how to have a this custom metric in the Segments section. Each of the total value spends on each integration is seperate and I am unable to set the value as a total accrued by combining the values of both of these integrations.

navnitContributor I

asked in Lists, Segments, and Profiles

How to send welcome email using php API.

Hello Team,We have already installed klaviyo/magento2-extension. Subscription is working fine. Now we want to send welcome email with dynamically coupon code once user subscribe from Magento. So how can we send welcome email using php Api.Thank You!

coltonuContributor I

asked in Lists, Segments, and Profiles

Bulk Unsubscribe a list of profiles

I need to unsubscribe a list of people from email, but Klaviyo will only let me suppress them. Is there any way to mass unsubscribe a list? I don’t want to leave them suppressed as we’ll be unsuppressing a bunch of profiles in the next couple weeks, and I’d like to avoid having to exclude them every time from campaigns. It’d be easier to have them removed all together.

mrosiqueActive Contributor I

asked in Lists, Segments, and Profiles

Fake profiles however not within list

Hello,Since one month ago there is a bot or whatever adding emails to my account profiles. They are “only profiles”, I mean they are not included in any list (I have double opt-in).I don’t know what is “the door” where they are part of my account. I am talking about 100 new profiles a day.Is there any way to avoid this? In addition I have created a segment for them and I’d like to remove them, not only supressed but to kill them for ever. Thank you!

yellarootContributor IV

asked in Lists, Segments, and Profiles

Opt-in checkbox on Woocommernce/Wordpress registration

I’m looking to add an email opt-in checkbox to my user registration form. I can’t seem to find anything in the docs. Has anyone found a way?

alvin.nguyenContributor I

asked in Lists, Segments, and Profiles

Invalid Email Addresses are not suppressed

Hi everyone, I want to ask do invalid email addresses automatically added to suppression list? Since my campaigns have “Skipped: Invalid Email Addresses” users but they are not added to suppression list so I wonder if this is the default behavior or it’s an error? Thanks

TakaakiContributor I

asked in Lists, Segments, and Profiles

Shopify Customer Metafields

Customer metafields created in shopify are not linked to Klaviyo.I would appreciate it if someone could tell me what the rules are, e.g. only certain types are linked, etc.

Y.A. BolhuisContributor I

asked in Lists, Segments, and Profiles

Metrics do not appear in list of segments?

I just opened a new store with woocommerce. I have now linked Klaviyo to my webshop, but I don't see some metrics listed yet.Metrics like:- Order value Do some metrics only appear when people have purchased something for the first time in your we shop?

andrealeeContributor I

asked in Lists, Segments, and Profiles

Subscribe page not working?

Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea

ToottoothonkContributor I

asked in Lists, Segments, and Profiles

Never subscribed but received campaigns?

I’m sorting through my 'Sunset Unengaged' segment and noticed there are quite a few customers marked as 'never subscribed' who still received our campaigns.It looks like some of these customers started the checkout process but didn’t complete their purchase. Since they never subscribed, shouldn’t they be excluded from our emails?Additionally, some who never subscribed are receiving our latest campaigns.Could anyone clarify how this is happening? What is the best practice? Should I exclude everyone who never subscribed across all of our flows and campaigns?

HFJoelContributor I

asked in Lists, Segments, and Profiles

All my emails are tagged "Email Never subscribed"

I’m having a problem where every email in my system says “Email - Never subscribed”, but they have subscribed and opted in. Does anybody know why it does this? How do I fix this? Also, why is it allowing me to send emails and still have this tag on it? I’m just not understanding what happened. This wasn’t an issue a week ago.

RobertjtContributor I

asked in Lists, Segments, and Profiles

Using profile properties to exclude profiles from newsletter - Email preference page optin

Hi there,I have recently update our e-mail preference page where people can check what time of emails they would like to receive, for example ‘Deals’, ‘Product launch’, ‘Blogs’ and ‘Informative’. They can select several email types. Now i am strugglin on how i can use the profile's preference to exclude people from certain list.For example:Costumer A has opted in the following email preferences and wants to receive deals and blogs:- "Deals"- "Blogs"Costumer B has opted in the following email preferences and only want to receive blogs:- "Blogs"If i create a segment:- Segment A - email preference Blogs: profile property email preference -> contains --> "Blogs", this segment will add both customer A and customer B to this segment. So if I want to send an newsletter with a deal/promotion, in the campaign setting I will add Segment A (email preference blogs) to the 'Don't send to' option:[image screenshot]However, in this case customer A and customer B will both be excluded but i only

amitwentyoneContributor I

asked in Lists, Segments, and Profiles

Snooze Emails 30 days vs Once per month emails

Can someone help me?I created flows for snooze and once per month preferences. And I realized they are somewhat basically the same?Flow trigger is segment where property = snooze, add time delay 30 days, then remove property snooze; then same as once per month. both have 30 days time delay. Do I make sense?

Karina N.Contributor I

asked in Lists, Segments, and Profiles

Discrepancy between List Subscribers and Send to Number?

I’ve answered the discrepancy question. Also, I have a large number of people who receive no emails? Why is that?I vary sending weekly emails to the whole list, L180 or L90.I’d appreciate help answering this question.

conorDASHContributor I

asked in Lists, Segments, and Profiles

How to filter metric analytics by segment?

Hey there!Still getting used to Klaviyo as our new CRM platform. Looking in the metrics tab within the analytics section, is there no way to filter a specific metric (like ‘Active on Site’) by a segment?All I want to do is be able to look at specific metrics for a pre-defined segment of profiles, but it doesn’t seem possible.Am I being stupid, or is this genuinely not a feature of Klaviyo analytics?Thanks!

DikshitContributor I

asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.

denise.bContributor I

asked in Lists, Segments, and Profiles

Create Segment of discount-only shoppers

Hello!Does anyone have any creative ways to segment discount-only shoppers that’s better than “Placed Order is greater than x over all time where Discount Codes contains 100+ different codes?-Denise

JenniferguerraContributor I

asked in Lists, Segments, and Profiles

Sale buyers segment

Hi, we’re trying to create a segment of people who only buy during sales, is there any way to do it that is not selecting the dates of the sale? We’ve had a lot of sales during the year

Wmorris2468Contributor IV

asked in Lists, Segments, and Profiles

Can I Track Customers That Used A Checkout Code?

Hi, I’m running Klaviyo with a custom website (i.e. not Shopify). We would like to segment customers that used a coupon/checkout code when they placed an order (as opposed to paid full price). (We’d also be interested to know if this is possible when Shopify is used.)We would appreciate any ideas that people might have on this. Thank you in advance.😊 Kind regards, William

Miss G and MeContributor I

asked in Lists, Segments, and Profiles

How to segment customers who have purchased a specific product ID using WIX?

How to segment customers who have purchased a specific product ID using WIX? Previously I have created a segment as follows:Placed order > where ProductID > equals dd760c29-913f-994b-fdad-278bb5199aa8It seems the option for ProductID has been removed?

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