Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 634 Topics
- 1,666 Replies
Hi! I’m pretty new with Klaviyo - For product that I’m giving to product testers/influencers for free how do I write the order and NOT have an email sent to the customer, but have it create a profile in Klaviyo for follow up? I’ve created draft orders and fulfilled them without an email address, thinking I’d add the email address in Klaviyo. But, the profile doesn't show a placed order or product associated with the profile. I haven’t been able to find any info on manually updating profiles with data coming from an integration. Thanks for helping!!!
Hi, I am able to add customers signing up via the Sign Up forms to my Newsletter list. However, when someone registers as a new user onto my website, they are not getting added to the newsletter list, however I can see them under the Profiles section. My website is built on WooCommerce. How do I automatically add new registered users to the Newsletter list?
I'm looking to add a conditional split to one of my flows. Essentially, we are sending 4 emails over 1 month. After 30 days they hit the conditional split. I'm looking to have anyone who has opened one of those 4 emails continue on the flow and anyone who has NOT opened one of those 4 emails to be split onto a separate branch. However, when I go to make the trigger, it is just a generic "Opened Email at least once in the last 30 days". There is a filter option, but when I select it and go to choose my property it says there are no items on this list. I found this article on segments where it's mentioned that you can build segments off who opened a specific email. However, I don't know how to do this. https://help.klaviyo.com/hc/en-us/articles/115005061447-Introduction-to-Segments-in-Klaviyo#what-is-a-segment-1 Can you help?
Hi thereI have recently opened up a klayvio account to begin setting up my email marketing campaigns however im little bamboozled in the fact that i have around 20 contacts that have subscribed to my newsletter as i have not opened the website yet but the profiles seem to show in klayvio profiles section and not in any of the lists or segments section.This has confused me as i would expect them to migrate automatically ive looked all round the software but i keep coming back to i may have to upload manually but surely that can not be the solution? Help on this would be really appreciated.ThanksLance
Hi all, I seem to of got myself in a little bit of a mess and just seem to be going round in circles. Im so confused. Here are some details: I have a sign up pop up I have an embeded form on my website. When I signed up to Klaviyo I made a list lets call it ‘List A’On this list I have 217 people I have created a segment for all those who accept marketing using: Subscribed to List at least onceover all time OR Accepts Marketing is trueThis list now has 295 members?? - how can that be? I have today added a check box to my pop up form that is accepting marking and sourced that to accepts marketing: true. Do my people who subscribe from my pop up and subscription page go straight to my ‘List A’? As you can tell I really have got myself in a state over it. Thanks
I changed a collection name after setting up my klaviyo segment and lost all my profiles...it went from 149 down to 6. How do I find and merge all profiles that have purchased this product line? I’ve tried a couple different ways...I’ve tried by collections which is not working because the collection title was changed...and I’ve tried by vendor which I noticed was set up in my Shopify account incorrectly so….how do I get all these profiles in one net to add them to a segment?
Hey guys, I recently installed the app and I am loving it! Just had a couple of setup questions that I need some assistance with if possible,I believe that I have successfully integrated Klaviyo with Shopify and have created a Subscriber List on Klaviyo which auto populates as soon as a customer subcribes via the Klaviyo created popup form or the standard Shopify footer subscription function.I am just experiencing some issues with regards to the below: I would like to know how I can arrange for any manually added customer profiles on my Shopify Customer List to be automatically added to my Klaviyo list. As I mentioned above, the sign up form submissions are working fine, but not any manually added profiles. How can I enable for the customer tags that I assign to Customers on Shopify to transfer onto the Tags I create on Klaviyo? Is there an automated way to integrate these? I would like to know how I can go about Klaviyo automatically adding customers to Lists/Segments such as VIP Cust
Hello What api method can I use to retrieve new and existing users with their associated subscriber status? I’ve looked through the documentation but can’t find what ‘m looking for. Is there a way to see for example for time period of 24 hours lets say - who subscribed in that period? Who signed up etc? Is there also a way to access the full customer base using the api and access their current email status? for example if I have 10K emails - can I download them with their associated profiles/subscriber status? Many thanksAdham
I have integrated Shopify and Klaviyo but I have two problems: The Newsletter list is not updating from Shopify Launch Page to Klaviyo - I see them as Profiles but they are not in my Segments/Lists. I have already put in the code into my .liquid to enable Newsletter sign ups and automatic syncing. I am unable to set up a Welcome flow > I had set up a Welcome flow to say Hi to new subscribers but it did not sent to the test emails I had put into the specific Subscription list I used.I would really appreciate your help - I tried looking at the Help Centre but I think there is something I’ve missed. Edit: It seems like my Newsletter Subscribers (from my Shopify’s launch page) is being synced with Klaviyo. However, after try to set up my Welcome Series flow..it says my account is suspended for review. Did I do anything wrong that I need to fix?
Hi everyone,I’m wondering if someone can help me out with this! I have a pop-up on my website that says “Sign up for 10%!”, which adds them to my “10% off” list, and triggers a flow to send them a discount code. The problem I’m having is, is that I don’t know how to make sure their e-mail is ALSO added to my “Newsletter” list. I want to keep these separate, because I don’t want people who sign up for my email at my footer to get 10% off also. Does this make sense? If so, is this possible? Any help is appreciated! Thanks so much :)Jean-Luc
Manually suppressing a profile in Klaviyo is pretty simple. To manually unsubscribe someone from all emails sent by Klaviyo, navigate to Profiles > Suppressed Profiles > Add Email Address. Enter the email address and select Add Email Address. This method is what we’d recommend for suppressing a single profile at a time if, for example, a customer requested that you remove them from your list. If you are looking for more information on how to suppress multiple profiles at once for list cleaning, check out our article on how to identify and suppress unengaged profiles.If you have any questions about this process, post below and let’s discuss!
Okay this is sort of a weird one but here we go.We currently have a segment that adds customers in who have placed one order over all time. These customers then get added to a flow where they get a series of emails.Currently, due to some shipping issues we’re dealing with, if the item is over a certain weight, we have to create a draft order with a 100% discount to generate a shipping label for it. I won’t get into the details because it’s hard to explain, but basically this customer now shows as having ordered twice as that is what shopify is telling Klaviyo.Basically, what I’d like to do is edit this segment so that it shows customers who have only ordered at most 2 products, where one of those orders is $0 OR customers who have ordered one product over all time where value of product is greater than $1.I’m having a hard time figuring out exactly how to do this, so figured I’d ask here. Thanks so much in advance!
I ask for only email addresses from my website visitors when it comes to subscribing to my website’s newsletters.But inside flows I want to set a criteria that the emails should go to those people who are not from Australia and NewZealand. Can Klaviyo find out the country of my subscribers even without asking so that I can remove them inside flows?
Hi all, I have this situation where a user is clicking links in the emails I’ve sent, viewing products via those links, etc…But Klaviyo is not registering that these emails have been opened. I only happened to notice this when I was checking out a profile that I was going to suppress due to engagement. Thanks in advance for any help or clarification! :)
I’m brand new to Klaviyo, so please bear with me.On my website, I want to have a sign-up form offering a 10% discount to anyone who signs up, and hopefully uses that discount to become a paying customer. Is it best to have those people on a list or segment?Also, how do I create a list/segment just for people who made purchases?Thanks in advance to anyone who can help me.
Hi,I have successfully uploaded over 5 years of historical order data, which worked great, but I now realize there are some additional fields I should have included in the CSV files I uploaded. If I just re-upload all the same CSV files with the new columns of values included will this append the extra field values to the existing orders in Klaviyo, as it will have the same Order ID/Event ID in the second upload? Thanks in advance for any help or pointers.Shane
We have a very good customer who’s email has been flagged as suspicious email so has continued to be skipped since March. How do I clear the “suspicious email” tag on her profile?? She isn’t receiving anything from us including abandoned cart and thank you emails.
Hi all,I want to do some affiliate marketing with Clickbank (CB) but I noticed that they have a suppression list consisting of 3000+ email domains that CB affiliates are not supposed to email to.I tried to upload this suppression list to Klaviyo as a list but since it is a list consisting of only domains and not email addresses, Klaviyo is unable to import the list.I reached out to their helpdesk but was told there’s only 2 ways:To create a segment and choose ‘Properties about someone’, ‘Email’ ‘doesn’t contain’ ‘@domain-name.com OR To export my email list to CSV, filter out the list of restricted email domains and upload it back to my Klaviyo as a separate list from my main list.The problem with method 1 is that I will have to do it 3000 times because CB has a list of 3000+ domains names on the suppression list. It will take me ages to do this.The problem with method 2 is that my main list is growing every day as I’m running a lead generation campaign. And if I use this
Hi guys.I’m trying to create a scratch flow when an account enter in my custom segmentation.The definition of segmentation is this:Now, when I send a personalized email and this accounts open the email for some happens the segmentation, for more accounts no.Also, for accounts featured in my segmentation, they will not be present in the flow and therefore no type of flow will start. Why does this happen? Klaviyo indicates that the segmentation fills up based on the actions performed by the accounts.In this case the accounts appear to perform that action.
Hey everyone,I want to edit the default Email Confirmation for the DOI but somehow I am not able to edit the button and some text areas. I uploaded a screenshot and marked the areas I cannot edit.Can someone help me resolve this issue?Thank you very much in advance.
Hello everyone, Im wanting to create a new segment of customers that would be interested in submitting feedback for my store and products. I want to ask everyone if they’d be willing to get emailed polls once in a while. I basically want to ask them stuff like “what size shirt do you wear” and send out an email to them with a link to an advanced poll. Im just not sure my newsletter is the right place to put these polls as people might think its spam. I’d be asking in my newsletter if they would mind being added to a new segment. Hopefully this makes sense.
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