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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,572 Topics
4,529 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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3

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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3

1572 Topics

wouterProblem Solver I

asked in Lists, Segments, and Profiles

Integrate Google Ads Lead form with Klaviyo list

Hi, I’ve noticed there is a recent integration possible between Google Ads and Klaviyo. Mainly meant for using Audiences. The other way around, I would like to use a Google Lead form (Ad) to generate leads that wil automatically sync with a Klaviyo list, followed by a Flow to deliver the email(s).(Same set-up as available with Meta/ Facebook lead forms)Can this be done without 3rd parties like Zapier? Is this on the Klaviyo Road Map? When will this be available?Many thanks, _Wouter

ShimeeContributor I

asked in Lists, Segments, and Profiles

How can we know who add a profile in Klaviyo?

Is there a way for us to determine who added (manually initiated) a specific profile in Klaviyo? This will help us determine, audit and track any Klaviyo changes. Thanks!

meetapapersandgemsActive Contributor I

asked in Lists, Segments, and Profiles

Excluding people that are in welcome flow

Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta

Steve0603Active Contributor III

asked in Lists, Segments, and Profiles

Excluding people from a flow based on their nationality

Hey there.So my client sells jewlery on the french market, but a few people from oversize purchase her products sometimes.Probably 1 or 2% of them.How can I exclude from my welcome series the non french people to make sure they don’t receive our french emails marketing ?Do I need to create a segment ? Is this really accurate ?If yes, would you recommande to create a segment based on their IP adress or location ? Thanks.Steve.

smileyroxProblem Solver I

asked in Lists, Segments, and Profiles

My B2B customers are on Quickbooks - how can I market them?

Hi Everyone, I have a number of B2B customers. I use Klaviyo to market my B2C customers but feel like I’m missing out huge by not marketing my B2B customers. I want to offer them bulk discounts and nurture them so they keep supporting me. These businesses haven’t consented to marketing though. I was thinking, I should send them a personal email from my personal email address asking them if they’d be interested in joining my “B2B bulk deals” type thing and include a link to an opt-in form I would build on Klaviyo and direct them to sign up via the link. Do you think this is the best way to do this or am I leaving a more strategic and easier approach on the table. Guidance will be so great. Thanks! SmileyRox :-)

Steve0603Active Contributor III

asked in Lists, Segments, and Profiles

Importing lists the right way...

Hey.My client has imported some profils from her Shopify account in Klaviyo.She also has a list in her Mailchimp and also another one in Calendly (she’s a retailer and wants to sell online that’s why she books appointments thru Calendly).I’m very confused about what I should (or shoudn’t do) to make sure I can import everything right in Klaviyo...If I import all of those lists, is there a chance that an email adress would be added 2 times ? Can Klaviyo understand if 2 same email adress are added and allow it only one time ? Thanks. Steve.

Steve0603Active Contributor III

asked in Lists, Segments, and Profiles

Contacting people Profils who didn't opt-in for the newsletter, but are still Profils

Hello.Can we send emails to Profils that are not suscribers and ask them if they wanna opt-in or not ?I’ve a list of 4900 and only a few people opt-in in the newseltter… how come ?Can I send a reengagement email only to those people who didn’t suscribe ?Thanks.Steve.

sunilshahContributor I

asked in Lists, Segments, and Profiles

Can I create a Segment to include people who have only received specific flow emails?

Hi there,I am building a segment to send emails to the people who have not received any email other than the emails belonging to a specific flow that we’ve setup. When I go the segment definition screen, I can filter by if someone is not or is in the list, received email how many times etc. but can’t seem to find a filter that says received email “as part of the flow” then enter the flow name. Any ideas?

NDAPartner - Silver

asked in Lists, Segments, and Profiles

Best way to get accurate geo-location?

I have a client that is very dependent on good geo-location on a city by city basis. What would be the most helpful thing to add to our signup forms to get an accurate geo that works with the “proximity to a location” option when pulling a segment? Would asking for their zip code be the best bang for the buck? I know that anyone who has purchased had good geo from the billing location but looking for a solution for list members who haven’t purchased.

Steve0603Active Contributor III

asked in Lists, Segments, and Profiles

More Profils than people who suscribed to my newsletter..

Hey there.I don’t understand why I have more Profils than suscribed people to my newsletter List ?Can someone explain my where the difference comes from please ? Thanks.Steve

JustineContributor I

posted in Lists, Segments, and Profiles

Profiles marked "Email Never Subscribed" even though Subscribed events appear

I am looking at profiles in our newsletter list, and many of them say “Email ! Never Subscribed” even though I can see in the events section at the right that they have subscribed and even received and opened emails. Have I set up a sign-up form incorrectly?

ShimeeContributor I

asked in Lists, Segments, and Profiles

List not showing for my embedded form

I’ve created a new embedded form and I can’t see the list where the sign-ups will be going to (as shown below). I already set a specific list where the subscribers will be added once they sign up. The list is already set to single opt-in. But still it’s not showing.Let me know what’s the workaround for this one. Thanks!

A

Anonymous

asked in Lists, Segments, and Profiles

Adding Past Profiles.

I have created a Newsletter flow and want to add past profiles that I imported from Mail Chimp. When I click on add past profiles nothing happens. I’ve removed all conditions but still nothing.Any help would be great.

A

wernstromProblem Solver II

asked in Lists, Segments, and Profiles

What is the most recent consent/opt-in field?

Hi folks, so I’m in the process of creating a new master list/single source of truth for a few accounts and trying to clean the data up first. Each account has multiple lists. Various profiles have values for “email marketing consent”, “Email Marketing Double Opted In”, “Accepts Marketing”, “Consent”.As far as I can tell, “Accepts marketing” is from Shopify, “Consent” is from Klaviyo and the others may be from different sources over the last couple of years. The lists were collected via various methods, not exclusively a newsletter signup or checkout opt-in.My question is - what is the most recent/most reliable source of “yes, this person wants marketing” data?

MassiContributor I

asked in Lists, Segments, and Profiles

Tracking with $source

“if you wanted to track all the users who have subscribed to your master list coming from an external competition landing page, this is simple. You pass the data across to Klaviyo with the required hidden $source field upon form submission (sign-up) and then as the user profile is added to the master list, so to is this database field for the $source (where they came from). From here, you can build dynamic segments, using the condition that filters for that source, and instantly you have a dynamic, real-time update of all of they users who have signed up from your external competition landing page in this example.”I was reading this, and i’m not sure how it is possible to pass data across klaviyo from an external landing page. someone can explain me?

KeldJContributor I

asked in Lists, Segments, and Profiles

Custom Properties on list

Were currently using MailChimp where Custom properties are added to the List and them added by API by using its Merge Tag.Are custom properties only available through profiles in Klaviyo or is it possible to have Custom properties on list, which mean the property is only linked to the specific list signup and not to the profile itself?

valgeislerContributor II

asked in Lists, Segments, and Profiles

Avoid triggering cancellation emails as one-offs

Hi all!We’ve removed all transactionals from Shopify and have them in Klaviyo now which is 99% great. The 1% is when we want to manually cancel or place an order without notifying the customer (rare but it does happen). Shopify has a “do not notify customer” checkbox in the order flow but, with those emails now being in Klaviyo, that checkbox won’t keep Klaviyo from sending the emails (or will it??). Is there a way to keep Klaviyo from sending a transactional email but as a one-off circumstance?

rlscsiProblem Solver II

asked in Lists, Segments, and Profiles

Blanks in Profile Custom Fields

How do you get Klaviyo to add a custom field even if you don’t presently have data for it? Or, if a field had data and then it’s gone (such as someone having a second address line, then they move and no longer need the second address line), how do you replace it with a blank?We have a field where we are entering a date for an accomplishment completed, but we want that field there before they achieve the accomplishment. The way Klaviyo handles it now is if we update the profile with that field but it’s blank, the field is not added to the custom profile, which means we don’t have a value or non-value to use for our decisions and reports.

Elakiya raviContributor I

asked in Lists, Segments, and Profiles

How to Configure Sender profile and delivery profile ?

How to Configure Sender profile and delivery profile ?

gemmatoysContributor III

asked in Lists, Segments, and Profiles

Automate subscription status

I have customers completing a typeform form - in this form one of the questions is do you consent to signing up to our emails - how can I create a process whereby these customers have their subscription status updated to subscribe them? I am aware at the moment I can still email these customers even though their subscription status is “never subscribed” And by manually adding them to a list - I can tick the box to change their subscription status - however I am looking for an automated process Thanks

JHEAPContributor III

asked in Lists, Segments, and Profiles

Auto Send Location Data To Klaviyo

We have 4 brick and mortar locations. Is there any way to automatically add people to each list that corresponds to each location? We are using shopify. I have tried Flow to tag customers automatically and Klaviyo pick up the data, that didn’t work all the time. Apart from that all I have been doing is downloading each list every now and then and uploading them to Klaviyo. But, downloading the data from Shopify is a very slow process. Thanks

veejaybeeContributor I

posted in Lists, Segments, and Profiles

Some profiles aren't receiving emails despite the single opt-in

Hello Klaviyo community! I want to seek answers about three things, all of which relates to emails. There are profiles that are tagged as ‘Subscribed’ but haven’t received any emails. Profiles that are tagged as ‘Never Subscribed’ but cannot receive emails. Profiles that are tagged as ‘Never Subscribed’ and can receive emails. I’ve made sure that our list has a single opt-in option but still these issues persist. I hope you can shed light to this puzzle.Thank you!

Hkeen312Contributor III

asked in Lists, Segments, and Profiles

Extra profiles mystery for a non ecommerce website

Hello, In the last month I’ve built an email list in Klaviyo from 0. This is for a local restaurant that only has menu’s on their website. There is no way to make a purchase, put something in a cart and abandon it, etc. All you can do on their website is view menus (cannot book online, cannot click to call, etc.). The only way for me to collect emails is through the opt in form. My understanding is that in order for these profiles to be getting to this account is by typing it in the opt in page? Yet I’m still getting about half the profiles that have the yellow icon that says, “Never Subscribed!” … I’ve already looked this up in the community and through klaviyo support, and the explanation is: when people interact with the site, but do not opt in (so they add to cart and abandon cart, etc.) you get these profiles from that.But on this restaurant’s site there is no cart. No shopping is possible. There is only one place to put your email and it is on the opt in page. The only other thin

PeytonContributor I

asked in Lists, Segments, and Profiles

Conditional Split Specific Email Open

I'm looking to add a conditional split to one of my flows. Essentially, we are sending 4 emails over 1 month. After 30 days they hit the conditional split. I'm looking to have anyone who has opened one of those 4 emails continue on the flow and anyone who has NOT opened one of those 4 emails to be split onto a separate branch. However, when I go to make the trigger, it is just a generic "Opened Email at least once in the last 30 days". There is a filter option, but when I select it and go to choose my property it says there are no items on this list. I found this article on segments where it's mentioned that you can build segments off who opened a specific email. However, I don't know how to do this. https://help.klaviyo.com/hc/en-us/articles/115005061447-Introduction-to-Segments-in-Klaviyo#what-is-a-segment-1 Can you help?

KatherineBChampion & Partner

asked in Lists, Segments, and Profiles

Determining value of email subscribers vs conversions on landing page

I have a client who has a very successful landing page funnel. When someone starts checkout, there is an API call to add that profile to a list called “prospect list” although these profiles have not subscribed to email marketing. People on the prospect list will go through an abandoned checkout flow. What we’d like to determine is the value of subscribers who join the email list through the website and then buy, vs customers who place an order directly on the lander without subscribing to email. I’m struggling with the best way to collect this information accurately. Any ideas Champions? @In the Inbox @Bobi N. @chelsgrove @Akers Digital @Spark Bridge Digital LLC @retention @ebusiness pros @Omar @inboxingmaestro @Brett_Gatsby @Ashley I. @Kylie W

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