Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,148 Topics
- 3,165 Replies
Hello,I’ve been trying to collect Newsletter signups through a Pop-up set up on Shopify store that has a Global store and a UK store. I’ve set up a pop-up on the UK store account on Klaviyo but all the entries on that pop-up are being added to a List on the Global store account. What could be the issue and how do I resolve it?
I know that the profile data under “How They Found You” in the “Information” section is set automatically using utm parameters. Is there a way to set or update this manually either within a flow or using a bulk sheet? I can only seem to access “Initial Source” in flows and none of the other properties (Medium, Campaign, Content, Term). I can export all the properties (Initial Source, Initial Source Medium, etc etc) in a bulk export but I can’t update these fields when I re-upload a bulk sheet.
Hi there. I’m noticing 2K+ profiles that have the consent for email box checked but they are not in my newsletter list. From what I can see, they got into Klaviyo from Shopify but I don’t see how they are consented without signing up via one of my Klaviyo forms or the checkbox at checkout (email me with offers). I have already ruled out the double opt-in and email confirmation and both of those are good to go. Does anyone know why these profiles would be consented but NOT in my newsletter list??
Hello,I have created a second stage to my email sign up form, requesting new subscriber select their interests using multi-check boxes. The intention is for me to be able to segment based on interests, i.e. whether someone wants to receive our Showroom stock updates or just our Newsletter. I have trialled the form myself, selecting two of the five options from the list to outline that I want ‘Showroom Updates’ and ‘Newsletter’. However, when segmenting by just Showroom Updates, my personally data doesn’t form in the list. I only appear in the interest group containing both. How can I ensure that if subscribers select multiple boxes, they will appear in individual segments? DO I have to set the segment preference as ‘contains’ rather than ‘equals”? Thanks for your help everyone!
My advertising team has asked for a URL to track their sign-ups. I have created a totally dedicated page on my Shopify website using the an embedded Subscribe & Preference Pages.I have the overall URL for the signup page but they are asking for a URL after a client submits their details.Is this possible? I have attached images of what I mean.
I want to sync users that have already registered on website with theme default register form, not via Klaviyo sign up form, so it doesn`t appear on the newsletter list, every time I have to use a third party plugin to export users, does Klaviyo have this feature? so how to sync automatically?
Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?
Every few months I get hit with 20 - 30 new profiles All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?
I noticed I had a good amount of fake emails added to my newsletter list via Shopify. I have deleted these accounts but was wondering if Klaviyo auto updates my lists to reflect that change?I have since uploaded a csv file with all of the current emails and added them to my newsletter list. Does Klaviyo remove duplicate email addresses within the same list?
Okay firstly, I am not sure if the drop down menus in my screenshot are ‘dimensions’ but that’s what I am calling them until someone corrects me :) What I am attempting to do below is create a segment of people who have purchased a certain product, our Kendal Pant. The issue here is when I selected the dimension: “Kendal Pant” the segment only generated 34 people, which is completely inaccurate. So what I was starting to do was add each and every single variant of the Kendal Pant as an “OR”—which you can see I was doing in the screenshot with the “Kendal - Bone - 2XL” ‘OR’ and so on...Am I creating more work for myself? Is there an easier way to do this? And is there a way to ensure that there is only one dimension per product?Sorry if this was confusing. Would appreciate any help! Cheers
Hi,my Shopify integration works correctly - when someone signups through a form, they receive a double-optin email from Klaviyo and after approving, they’re added into a list and Consent in their profile is green checked.However, when someone signups through the Shopify Checkout (they check the box under the email), this happens:Their Klaviyo profile has Accepts Marketing = true, as it should (this is Shopify’s property). They will receive a separate double opt-in email from Klaviyo, because my integration is set to “Collect email subscribers” from Shopify and move them into my list in Klaviyo. That list triggers a separate double opt-in email by Klaviyo, which is intended. However, even after accepting the double opt-in email from Klaviyo, their Consent is still not set. I would expect, since they receive a separate double opt-in email from Klaviyo, that their Consent would be a green checkmark as well.Am I missing something, please? My intention was to create a separate segment of pe
Hello!I have a question about the automatic email confirmation that is sent to new newsletter subscribers when double opt-in is enabled. It exists here: Lists & Segments → Newsletter → Subscribe & Preferences Pages → Email Confirmation.I would like my logo to appear smaller, but I don’t see a way to do edit the size. Am I missing something obvious? Any direction here would be amazing. I feel like I’ve tried everything.Thank you!
Is anyone else having a problem lately of Klaviyo being even slower than usual? I’ve always experienced some slowness, but it seems to be getting progressively worse. More often than before, segments will be stuck at “0.1%” for several minutes before calculating, and exporting even a small segment can take several minutes as well. Today I’m trying to upload a new suppression list, and I’ve had this for over 20 minutes (with a faint green line finally appearing after about 15): This is simply ridiculous.
I have a segment that was set up in 2020 (before I started working here:)Win-Back OpportunitiesPlaced Order at least once over all time Placed Order zero times in the last 180 days Person is not suppressed for emailMy question is - does this list grow based on that criteria (are new people added?). Or is this a list that was created in 2020 and it still holds the same list of people?
Hi,I have a customer who is trying to sign up for my newsletter, she got all the confirmation emails alongside the GDPR etc and has received the discount code, but her email is not showing up in my newsletter list. I’ve also received a new profile from another customer who signed up using my form on my website but her email isn’t showing up on my newsletter list either. Plus I’ve not received any emails from Klaviyo letting me know I have two new subscribers. Any ideas what’s happening here please?I tweaked my sign up form slightly the other week but it all said it was live on my dashboard so I’m not sure that would have affected it? Many thanks,Kate
the explain from support about first active:First Active: the first time that a profile engaged with your account. The date recorded represents the first time the contact was active (e.g., opened or clicked an email, visited your website, made a purchase, etc.)but a profile ，email is "email@example.com"the created time in shopify is”2022-03-11 07:21:01”, i can’t understand the result.
So according to Klaviyo documentation, a profile can only enter a list triggered flow once. I’ve built a new, fairly large welcome flow as I’m consolidating multiple lists into one, and this flow has splits based on where/how someone enrolls in the list, which are:Form 1 Form 2 Back in stock CheckoutI just want to be sure there is nothing else that needs to be done to prevent someone getting the welcome flow twice if they sign up via Form 1 for a discount, then checking yes to subscribe again at checkout? I think I’m safe since the trigger is still subscribing to the one single list.
Hi Guys, I’ve recently signed up for Klaviyo and integrated my mailchimp account across to Klaviyo. In our Mailchimp account, we have several different audiences for different websites etc. When integrating I made the mistake of not selecting a specific list and it bought across all the contacts (when I only need some of them). is it possible to undo this integration or what is the best way of erasing the unwanted contacts in my klaviyo account but, not erasing anything in my mailchimp account. Thanks,
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