Learn about the profiles in your account as well as how to create lists and segments.
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I was testing and tried subscribing with the same email address a few times, and it appears blocked.So when I try to test signing up, receiving the email confirmation, and initial email, etc., etc., after I entered the same email address a couple of time, I am not longer seeing that email address able to become subscribed, nor do I receive any emails from Klaviyo.If Klaviyo is flagging these as spam, is there a way I get (from within my dashboard area) unmark them as spam so they will work again? If not, what can I do to correct this?And, what can I do to use the same email address to register over and over for testing purposes? What can I do?Please let me know.Thanks,Gary
I have noticed that we have a lot of profiles where the customer properties ‘Brand’ and ‘produrt type’ are not set. This is the case even where the Klaviyo profile Activity log has the purchase listed in timeline. I would appreciate your thoughts. Sean
We are building a Refer a Friend program using a combination of Shopify, Jotform, Zapier, and Klaviyo. We are at the point where we need to send a reward code (via Klaviyo) to the referrer once the referee has made their first purchase. We have the referrer’s email address set up to be added to the referee’s Klaviyo profile as a custom property (from Jotform to Klaviyo via Zapier). What we can’t figure out is how to pull the referrer’s email address from the referee’s custom profile property in order to trigger the reward email to the referrer. Any ideas?
Hello, I recently made a segment to filter out people who has purchased from one in two of my stores, and also leaving out people who is in the pruchasing process (about 15 days). with the following definition:I used this segment to send out various campaigns. Some of my customers responded back, saying that they had never purchased from me before and that my campaigns were not in their interests. Is it possible that I have set the definition incorrectly?Would appreciate if there is any assistance on this, thanks!
Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus.
Hi,I have a number of forms on my website. One is where customers can enter their email and they receive access to a free PDF. I want to follow these people up where they receive an email offer from me a week after filling in this form. All my forms go to one main list (newsletter) so I am having difficulty knowing what to do next. I looked at flow but couldn’t work out what parameters I would need to use. Any help would be appreciated.
Hi. Our customers opt-in to email marketing via our app. There is no quick and easy way to integrate with Klaviyo.Each week, I get an email list of all of our opt-ed in customers -- let’s call it “All Users”.Unfortunately, the list is a lifetime list and there’s no way to sort by date. Thus each time I upload “All Users” it’s a lifetime list of all opt-in customers. I can’t distinguish new vs. old. Herein lies the problem:Our old marketing assistant was manually uploading these lists and marking “Yes, update subscription status for all imported contacts to ‘subscribed’. His thought was that if someone was suppressed, they would stay suppressed.My concern is that he was re-opt-ing in people who already unsubscribed every time he ported in the new list.Our hope is that we didn’t need to turn this into a major forensic analysis project every single time we uploaded our user base of opt-ins. We certainly don’t want to resubscribe those who unsubscribed. However, we want to get all net-new
Hello, I have created a wake up flow to try to reactivate contacts that have been inactive for more than 180 days.If, at the end of the flow, the contacts still haven't opened our e-mails, I'd like to be able to delete them automatically. How can I do this?Thank you
How do I check who from my list placed an order? Or at least if the list contains 100 members, can I check how many of the hundred placed an order?
