Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,221 Topics
  • 3,362 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1221 Topics

M
Problem Solver I
MaxwellProblem Solver I
asked in Lists, Segments, and Profiles

Phone and email tracking

Hello,Klaviyo newb here. Our brand is starting to expand our retail efforts and a lot of that involves email and phone follow-ups. Is this something Klaviyo can assist with? I.e. reminders, logs, spreadsheets, tracking, etc? Or should I be looking for a different CRM?Thanks !Max​​​​​​​

1
Taylor Tarpley
Community Manager
1 month ago
W
Problem Solver I
wouterProblem Solver I
asked in Lists, Segments, and Profiles

Integrate Google Ads Lead form with Klaviyo list

Hi, I’ve noticed there is a recent integration possible between Google Ads and Klaviyo. Mainly meant for using Audiences. The other way around, I would like to use a Google Lead form (Ad) to generate leads that wil automatically sync with a Klaviyo list, followed by a Flow to deliver the email(s).(Same set-up as available with Meta/ Facebook lead forms)Can this be done without 3rd parties like Zapier? Is this on the Klaviyo Road Map?  When will this be available?Many thanks, _Wouter

5
julie.accardo
Community Manager
1 month ago
S
Contributor I
ShimeeContributor I
asked in Lists, Segments, and Profiles

How can we know who add a profile in Klaviyo?

Is there a way for us to determine who added (manually initiated) a specific profile in Klaviyo? This will help us determine, audit and track any Klaviyo changes. Thanks!

1
julie.accardo
Community Manager
1 month ago
M
Contributor IV
meetapapersandgemsContributor IV
asked in Lists, Segments, and Profiles

Excluding people that are in welcome flow

Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta

26
C
Contributor I
1 month ago
J
Contributor I
JustineContributor I
posted in Lists, Segments, and Profiles

Profiles marked "Email Never Subscribed" even though Subscribed events appear

I am looking at profiles in our newsletter list, and many of them say “Email ! Never Subscribed” even though I can see in the events section at the right that they have subscribed and even received and opened emails. Have I set up a sign-up form incorrectly? 

3
J
Contributor I
1 month ago
S
Contributor IV
Steve0603Contributor IV
asked in Lists, Segments, and Profiles

Excluding people from a flow based on their nationality

Hey there.So my client sells jewlery on the french market, but a few people from oversize purchase her products sometimes.Probably 1 or 2% of them.How can I exclude from my welcome series the non french people to make sure they don’t receive our french emails marketing ?Do I need to create a segment ? Is this really accurate ?If yes, would you recommande to create a segment based on their IP adress or location ? Thanks.Steve.

2
S
Contributor IV
1 month ago
W
Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

"is empty" or "is not set" not working as expected? Profiles not entering segment.

Hi folks,I’ve just taken over an account and am in the process of consolidating 10+ lists into a master list, and to say it’s getting convoluted is an understatement.I’m at the point of creating a newsletter segment per below. The structure is Master List > Newsletter Segment.I created two test profiles who both entered the master list, but did NOT enter the newsletter segment. I confirmed subscription via the double opt-in message so it’s not that.At the moment the signup forms are only getting first name and email, and a lot of profiles currently have non-existent “content preferences” properties, so I wonder if it could be the circled options that are not effectively capturing the profiles who should be entering?  Help please, I thought I understood how this worked! 

1
stephen.trumble
Community Manager
1 month ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Lists, Segments, and Profiles

My B2B customers are on Quickbooks - how can I market them?

Hi Everyone, I have a number of B2B customers. I use Klaviyo to market my B2C customers but feel like I’m missing out huge by not marketing my B2B customers.  I want to offer them bulk discounts and nurture them so they keep supporting me.  These businesses haven’t consented to marketing though. I was thinking, I should send them a personal email from my personal email address asking them if they’d be interested in joining my “B2B bulk deals” type thing and include a link to an opt-in form I would build on Klaviyo and direct them to sign up via the link.  Do you think this is the best way to do this or am I leaving a more strategic and easier approach on the table.  Guidance will be so great.  Thanks! SmileyRox :-) 

4
smileyrox
Problem Solver I
1 month ago
S
Contributor IV
Steve0603Contributor IV
asked in Lists, Segments, and Profiles

Importing lists the right way...

Hey.My client has imported some profils from her Shopify account in Klaviyo.She also has a list in her Mailchimp and also another one in Calendly (she’s a retailer and wants to sell online that’s why she books appointments thru Calendly).I’m very confused about what I should (or shoudn’t do) to make sure I can import everything right in Klaviyo...If I import all of those lists, is there a chance that an email adress would be added 2 times ? Can Klaviyo understand if 2 same email adress are added and allow it only one time ? Thanks. Steve.

2
ebusiness pros
Partner - Silver
1 month ago
S
Contributor IV
Steve0603Contributor IV
asked in Lists, Segments, and Profiles

Contacting people Profils who didn't opt-in for the newsletter, but are still Profils

Hello.Can we send emails to Profils that are not suscribers and ask them if they wanna opt-in or not ?I’ve a list of 4900 and only a few people opt-in in the newseltter… how come ?Can I send a reengagement email only to those people who didn’t suscribe ?Thanks.Steve.

1
bluesnapper
Partner
1 month ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles

Product Feeds Major Bug with Shopify

I think I found a major bug with the Product Feeds and the Shopify integration. For the life of me, I’ve been trying to figure out why the product feeds were only showing a few products and not displaying the correct best sellers. Well after some testing and experimenting, I think Klaviyo only displays products in the product fee that have a Track Quantity checked (See attached). My store is primarily a virtual good store where I sell digital downloads, so the only product showing are products where I deliver a serial number via a list, which I do track inventory in this case.  I’m new to Klaviyo and although I love the new features, as an engineer, I’ve found quite a few major bugs with this software that I wasn’t expecting given the high price I pay per month. Can anyone verify this?   

5
stephen.trumble
Community Manager
1 month ago
S
Contributor I
sunilshahContributor I
asked in Lists, Segments, and Profiles

Can I create a Segment to include people who have only received specific flow emails?

Hi there,I am building a segment to send emails to the people who have not received any email other than the emails belonging to a specific flow that we’ve setup. When I go the segment definition screen, I can filter by if someone is not or is in the list, received email how many times etc. but can’t seem to find a filter that says received email “as part of the flow” then enter the flow name. Any ideas?

3
stephen.trumble
Community Manager
1 month ago
NDA
Partner - Silver
NDAPartner - Silver
asked in Lists, Segments, and Profiles

Best way to get accurate geo-location?

I have a client that is very dependent on good geo-location on a city by city basis. What would be the most helpful thing to add to our signup forms to get an accurate geo that works with the “proximity to a location” option when pulling a segment? Would asking for their zip code be the best bang for the buck?   I know that anyone who has purchased had good geo from the billing location but looking for a solution for list members who haven’t purchased.

1
stephen.trumble
Community Manager
1 month ago
S
Contributor IV
Steve0603Contributor IV
asked in Lists, Segments, and Profiles

More Profils than people who suscribed to my newsletter..

Hey there.I don’t understand why I have more Profils than suscribed people to my newsletter List ?Can someone explain my where the difference comes from please ? Thanks.Steve

1
retention
Partner - Platinum
1 month ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
asked in Lists, Segments, and Profiles

Segment by age - kid's store

Hi everybody!I wanted my client (who sells clothes and toys for kids) to be able to segment their customers according to the age of their kid or kids.I also wanted this segment to be dynamic and to update automatically, so a customer who’s baby grew up into a toddler would receive age appropriate products and recommendation throughout the years. I added a birthday field in the manage preferences page and was able to create two segments for kids aged from 0 to 3 years old.However, for my 4-5 years old and my 6+ years old segment, Klaviyo applies a time limit and the number of days since their birthday is too high for the platform to deal with.    I’ve been racking my brain since yesterday to try and find a way to achieve this. I’ve tried creating flows that would update the profile property after a certain number of days or every birthday, I’ve tried collecting the data differently, but I can’t figure it out.Can anybody think of a solution? It would be so so cool for my client to be abl

4
RosieClem
Partner - Platinum
1 month ago
S
Contributor I
ShimeeContributor I
asked in Lists, Segments, and Profiles

List not showing for my embedded form

I’ve created a new embedded form and I can’t see the list where the sign-ups will be going to (as shown below).  I already set a specific list where the subscribers will be added once they sign up. The list is already set to single opt-in. But still it’s not showing.Let me know what’s the workaround for this one. Thanks!

1
bluesnapper
Partner
1 month ago
DemonCat
Contributor I
DemonCatContributor I
asked in Lists, Segments, and Profiles

Adding Past Profiles.

I have created a Newsletter flow and want to add past profiles that I imported from Mail Chimp.  When I click on add past profiles nothing happens.  I’ve removed all conditions but still nothing.Any help would be great.

2
Brett_Gatsby
Problem Solver IV
1 month ago
W
Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

What is the most recent consent/opt-in field?

Hi folks, so I’m in the process of creating a new master list/single source of truth for a few accounts and trying to clean the data up first. Each account has multiple lists. Various profiles have values for “email marketing consent”, “Email Marketing Double Opted In”, “Accepts Marketing”, “Consent”.As far as I can tell, “Accepts marketing” is from Shopify, “Consent” is from Klaviyo and the others may be from different sources over the last couple of years. The lists were collected via various methods, not exclusively a newsletter signup or checkout opt-in.My question is - what is the most recent/most reliable source of “yes, this person wants marketing” data?

1
ebusiness pros
Partner - Silver
1 month ago
M
Contributor I
MassiContributor I
asked in Lists, Segments, and Profiles

Tracking with $source

“if you wanted to track all the users who have subscribed to your master list coming from an external competition landing page, this is simple. You pass the data across to Klaviyo with the required hidden $source field upon form submission (sign-up) and then as the user profile is added to the master list, so to is this database field for the $source (where they came from). From here, you can build dynamic segments, using the condition that filters for that source, and instantly you have a dynamic, real-time update of all of they users who have signed up from your external competition landing page in this example.”I was reading this, and i’m not sure how it is possible to pass data across klaviyo from an external landing page.  someone can explain me?

2
E
Contributor I
1 month ago
K
Contributor I
KeldJContributor I
asked in Lists, Segments, and Profiles

Custom Properties on list

Were currently using MailChimp where Custom properties are added to the List and them added by API by using its Merge Tag.Are custom properties only available through profiles in Klaviyo or is it possible to have Custom properties on list, which mean the property is only linked to the specific list signup and not to the profile itself?

5
bluesnapper
Partner
1 month ago
V
Contributor I
valgeislerContributor I
asked in Lists, Segments, and Profiles

Avoid triggering cancellation emails as one-offs

Hi all!We’ve removed all transactionals from Shopify and have them in Klaviyo now which is 99% great. The 1% is when we want to manually cancel or place an order without notifying the customer (rare but it does happen). Shopify has a “do not notify customer” checkbox in the order flow but, with those emails now being in Klaviyo, that checkbox won’t keep Klaviyo from sending the emails (or will it??). Is there a way to keep Klaviyo from sending a transactional email but as a one-off circumstance? 

1
Kylie W
Partner - Silver
1 month ago
J
Contributor I
JustinBonoContributor I
asked in Lists, Segments, and Profiles

Managing Multiple Domains Under Single Shopify Account with Distinct Klaviyo Accounts: Seeking Guidance

Greetings,Our ecommerce enterprise, which recently embarked on a geographical expansion to cater to several European nations, is encountering a quandary concerning the integration between Shopify and Klaviyo. Initially, we operated a singular Shopify store linked to one Klaviyo account, a setup that was straightforward to manage via the Klaviyo App within Shopify.Upon our expansion, we opted for local URLs under one Shopify account to accommodate different languages, thereby having domains like shop.nl, shop.de, and shop.dk, all housed within the same Shopify account.Our objective is to allocate a separate Klaviyo account for each store, so as to have distinct Klaviyo accounts for shop.nl, shop.de, and so forth.While it is feasible to connect multiple Klaviyo accounts to a single Shopify store, we've stumbled upon a snag where all subscribers get pooled into the same Klaviyo account regardless of the domain they subscribed through. This implies that subscribers from shop.nl, shop.de, a

1
ebusiness pros
Partner - Silver
1 month ago
R
Problem Solver I
rlscsiProblem Solver I
asked in Lists, Segments, and Profiles

Blanks in Profile Custom Fields

How do you get Klaviyo to add a custom field even if you don’t presently have data for it?   Or, if a field had data and then it’s gone (such as someone having a second address line, then they move and no longer need the second address line), how do you replace it with a blank?We have a field where we are entering a date for an accomplishment completed, but we want that field there before they achieve the accomplishment.   The way Klaviyo handles it now is if we update the profile with that field but it’s blank, the field is not added to the custom profile, which means we don’t have a value or non-value to use for our decisions and reports.

4
R
Problem Solver I
1 month ago
E
Contributor I
Elakiya raviContributor I
asked in Lists, Segments, and Profiles

How to Configure Sender profile and delivery profile ?

How to Configure Sender profile and delivery profile ? 

1
gmartu
Partner
1 month ago
D
Contributor I
DikshitContributor I
asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.  

17
D
Contributor I
1 month ago

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