Skip to main content

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,587 Topics
  • 4,585 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 6
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 3
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 3
1587 Topics
J
Contributor I
jiajiajewelryContributor I
asked in Lists, Segments, and Profiles
Klaviyo Install Code Snippet not working with Shopify

I have a newsletter sign up at the bottom of my website -- www.jiajiajewelry.com.  Followed the steps to install code snippet on the footer.liquid in shopify.  Klaviyo still tells me “Unable to detect that signup forms are successfully installed on your site.” Using the broadcast theme on shopify.  Please advise.  The email sign up saves to shopify but does not sync to klaviyo list.  

3981
chloe.strange
Community Manager
2 years ago
L
Contributor I
LeafageContributor I
asked in Lists, Segments, and Profiles
How to add people to lists on Klaviyo via Zapier

Hi there! I’ve connected our Calendly account to Klaviyo via Zapier.  We run workshops on our Calendly account and by booking with us through there, I’m hoping to store their emails onto Klaviyo through zapier, but everytime I try to test this out it, no emails seem to add to the Klaviyo email list? If anyone knows how to solve this problem, i’d be so grateful for your help! 

3041
chloe.strange
Community Manager
2 years ago
A
Contributor I
Ally TintContributor I
asked in Lists, Segments, and Profiles
Best practice - Suppressing international sign ups?

Hey Community! I’m working to update my email database - mainly suppressing unengaged accounts and adding in new segments and flows.We’re an Australian based company who only ships within Australia and I’ve noticed a few sign ups from America and other countries.As I’m new to this, I’m opening it up to the brains trust - would it be best practice to suppress these people straight away, as their ability to convert is non-existent? Or better to leave them in case they are an engaged group (just not converting)?Any help would be appreciated!

1891
Taylor Tarpley
Community Manager
2 years ago
C
Contributor I
CosmicoContributor I
asked in Lists, Segments, and Profiles
Tracking Product problem WIX

Hi,I have a problem with product tracking.I have done an API integration with my WIX store (it is not natively integrated with Klaviyo) and I am having issues with user events.As you can see from the picture, I get products that are not mine in addition to my products.Please help me solve this.I would also like to integrate the catalog.  

1461
David To
Klaviyo Employee
2 years ago
Kristy
Contributor I
KristyContributor I
asked in Lists, Segments, and Profiles
How to test my preferences page?

I’ve created a standard preferences center page. It has a multi checkbox option (we want to subscribers to be able to choose which emails they receive). It will be linked to in our welcome series. I would like to test:That the link works (but I can’t get a live preview by sending a test email) and that the choices the subscriber will make can be pulled and queried into segmentationCan’t seem to figure out how best to do this! 

4021
Bobi N.
Partner - Platinum
2 years ago
K
Contributor I
kateContributor I
asked in Lists, Segments, and Profiles
Sign up form not collecting into Welcome List although its showing 34 submitted I don't know where to find them?

Hi there,My Sign up form on my website states 34 submitted 10.2% and I dont know where they are although i have selected welcome email as the place to add them too.Thanks for any helpKate 

1403
S
Contributor I
2 years ago
R
Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles
How to find which customers have come from a Facebook ad?

Can you help?I would like to work out which new customers have bought from our store as a result of seeing a Facebook/instagram ad. I can go into each profile and see where they have come from under information and source. But is there a way of segmenting customers to see them all in one place?Thanks for your help.

1811
alex.hong
2 years ago
M
Contributor I
MayankShoreeContributor I
asked in Lists, Segments, and Profiles
Bulk profile add in list

hi, i am adding 60000 profiles in list through api with 100 chunk data in loop. its takes 5 hours. can you please suggest to me some ideas, so i can improve the performance of API 

6691
David To
Klaviyo Employee
2 years ago
A
Contributor I
AdamMcAContributor I
asked in Lists, Segments, and Profiles
Track VALUE of Facebook Lead Ad

Hi,I want to be able to track the value of daily orders by segment. is this possible?I have integrated my Facebook advert to my Klaviyo account and have a lead ad running that offers 10% off first orders. I want to isolate everybody who filled out this lead ad form, was added to a list of new subscribers, and placed an order.I have put them into the same list and flow as organic subscribers to make sending emails easier. My problem is that I can run an engagement report on this segment - which is useful - but it summarises too much. It gives an avg. order value but I need to see accurate daily orders from this audience.TL;DR = how can I see daily revenue generated on a segment level?Any advice would be greatly appreciated.

6955
alex.hong
2 years ago
R
Active Contributor I
RaraActive Contributor I
posted in Lists, Segments, and Profiles
What are your best segments & list strategies?

Hi all,I am curious to know what are your current segments setup and what field of business you are in?What are some of the must have segments you would recommend everyone to have and why?Thank you 

14331
Dov
2 years ago
JamesAmpere
Contributor I
JamesAmpereContributor I
asked in Lists, Segments, and Profiles
Help Creating a Segment

Hi everyone! Seeking assistance with creating a dynamic list on Klaviyo and would like to tap into all of your collective knowhow.So here is what I am trying to accomplish. I would like to create a dynamic list with the following criteria:1. Order Date is between 7-14 days (so 1 week after purchase)2. Order status is unfulfilledThe idea is to create a campaign which would be able to send automated emails to customers that have unfulfilled orders between 7-14 days. Then we would create another campaign which would send automated emails to customers with unfulfilled orders between 14-21 days, etc. New here to Klaviyo and just getting the hang of things, so any tips would be greatly appreciated!Have a good day!

1723
JamesAmpere
Contributor I
2 years ago
C
Contributor I
Caitlin ZContributor I
asked in Lists, Segments, and Profiles
Importing contact data mistake, how do I fix it?

Hi guys,  I recently uploaded a CSV from my old ESP with all my contacts to add to my profiles in Klaviyo. None of the data corresponding to the date they subscribed imported, so it looks like everyone is brand new. This is preventing me from setting up some flows and doing more list cleaning in the future. I’d like to delete everything and try again, but I don’t know if I can do that or if it will just make a bigger problem.  So, two questions. 1) If I delete everyone, can I re-add them with this data issue fixed? and 2) There appears to be no field in Klaviyo that matches to the date the person originally subscribed, hence the problem I had with matching. If there is, I missed it. Any insight?  Thanks!

6311
alex.hong
2 years ago
M
Contributor I
matteo_osnContributor I
asked in Lists, Segments, and Profiles
Profiles meeting segment condition but not entering it.

Hey, I can’t figure out why profiles that meet segment criterias won’t join the segment. I created a segment with a definition “Shopify Tags contains myTagName”, but when new customers with this tag subscribe on shopify, they don’t go into my segment. I thought the problem might come from the integration but not because the new customers show up in the profile section of Klaviyo. Has anybody had this issue before ?

481
Taylor Tarpley
Community Manager
2 years ago
D
Contributor I
daedwardsContributor I
asked in Lists, Segments, and Profiles
Mailchimp Integration and lists

Hello!I am in the process of moving from Mailchimp to Klaviyo and am wondering if I should clean my list in Mailchimp before integrating with Klaviyo?  I have gone through some of the tutorials on list cleaning and I understand that you can create flows in Klaviyo to clean your lists, but isn’t it better to start with a clean engaged list that is imported from Mailchimp?Thank so much, I look forward to any feedback! 

3723
alex.hong
2 years ago
M
Contributor II
mdhContributor II
asked in Lists, Segments, and Profiles
What is the best practice to track the source of profiles ?

Hi,What is the best practice to track the source of profiles ?We understood that the $source variable was a "technical" variable whose value could be overwritten in the life of the profile.e.g. :1 - a profile is created with $source = Facebook Leadgen campaign2 - the profile buys on Shopify. The $source becomes -50 for Shopify.It becomes impossible to calculate a conversion rate by source...So we created the Custom Property Source (without $) but we can't find it when we edit the profiles... also impossible to use the Custom Property "Source" to create a segment...Any help?

3881
alex.hong
2 years ago
K
Contributor I
KatharineDContributor I
asked in Lists, Segments, and Profiles
Is there a way to target online vs. in-store purchasers?

I want to target customers who have only bought online and not visited our store.  The shopify properties don’t seem to represent the difference between online and POS purchases.  Anyone done anything like this before?

2861
Taylor Tarpley
Community Manager
2 years ago
C
Contributor I
Carl SimonContributor I
asked in Lists, Segments, and Profiles
No names on Facebook lead ad

I have created a Facebook lead ad, and connected it to my list in Klaviyo.But when the leads are added to the list, some of them are without names and only their mail appears. I can still see that the names are being registered under custom properties, but they are not synced with the individual profiles.Is this normal? Or have I done something wrong in the integration? 

1111
stephen.trumble
Community Manager
2 years ago
J
Contributor I
JeromeNgContributor I
asked in Lists, Segments, and Profiles
EU consent Segmentation

Hi all, I am trying to create an EU segment as suggested by this article. I can’t find the ‘$consent’ under Properties about someone. Has this been changed to something else that will mean the same thing? Thank you! 

832
J
Contributor I
2 years ago
Kwei
Problem Solver II
KweiProblem Solver II
asked in Lists, Segments, and Profiles
Does Klaviyo automatically who make a purchase from my site, or do I have to go in and manually add it??

Does Klaviyo add to the contact list customers who make a purchase from my site without signing up, or do I have to go in and manually add them? Related to that, do their names get added when they sign up? And is their purchase implied permission to be added to the contact list? Sorry, a lot of questions!

7042
In the Inbox
Partner - Platinum
2 years ago
M
Contributor I
MayankShoreeContributor I
asked in Lists, Segments, and Profiles
Add Member in List Through APi

Hi,      When i Add member in list through rest api . In Profile List Page profile is showing by email id not by first name and last name but when same data import through csv manually, then on profile listing page its show with first name + last name. i wanna same when i add data through api.

3601
retention
Partner - Platinum
2 years ago
D
Contributor I
DoctorYesContributor I
asked in Lists, Segments, and Profiles
Update Custom Property Using CSV Not Working

Howdy! I’m trying to update this profile:Klaviyo ProfileEmail                           Property1doc@test.com              X …with this file:Imported CSV FileEmail                           Property1doc@test.com              Y Y shows up as Sample Data in the import review, but X is not changing to Y within profile after import. Shouldn’t Property1 = Y after import or am I misinterpreting what the expected behavior should be?I’m referencing: https://help.klaviyo.com/hc/en-us/articles/115005074627-Guide-to-Properties…where it says “Contacts that do not already have their own profiles will have new ones created. Otherwise, any new column value will be added to their existing profile. … Any column that already exists on a contact's profile will be overwritten by the most recent upload. “Any help appreciated.

1493
Dov
2 years ago
H
Contributor I
HatchContributor I
asked in Lists, Segments, and Profiles
Retention of Unsubscribe/Spam Complainers when I move a list off Klaviyo

I have an unproductive list of about 15k that I would like to move off Klaviyo for now. I would like to retain the unsubscribe/spam complainers so that, should I add the 15k list back in the future, I will not email these unsubscribes/spams. 

783
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
Alexander413Contributor I
asked in Lists, Segments, and Profiles
Can i import shipping addresses from shopify?

My customer profiles in klaviyo only have city and state. Can I:Set up a custom property to start importing street address? resync existing profiles with this info somehow?

4426
jkalo
Contributor II
2 years ago
DougHoppes
Contributor I
DougHoppesContributor I
asked in Lists, Segments, and Profiles
Mailchimp groups - Where to put them in Klaviyo

Hey all,    So trying to figure this out.  I’m a bit confused about lists and segments and how they relate to Mailchimp groups.        When a subscriber signs up for my mailing list, they have three different groups they can sign up for: Oracle, DnD, and Art Collector.  It doesn’t look like there is a way to import the groups into Klaviyo so that means that I’ll have to manually do it.      However, I don’t see any way to represent the group information. I tried going to the profile and creating a custom property called “Interests” but that only allows me to set one interest.  In my case, they may sign up for one, two or three groups.      The only thing that I see would be to have three different lists but that means that their email is in there multiple times. If I do that, that also means that I have to create another list that has everybody in it.      Is there a better way to do this?Dougie

1052
DougHoppes
Contributor I
2 years ago
C
Contributor I
CharleneContributor I
asked in Lists, Segments, and Profiles
What should I pay attention to when I Import unsubscribes from the other server?

I have a list of subscribes not collected from our Shopify store, but we want to import the list and send emails to them. However, I’m worried about the bounce rate or will the account be restricted by European Privacy Policies or something like that and the emails cannot be sent?Thank you!

391
stephen.trumble
Community Manager
2 years ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.