Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,220 Topics
  • 3,363 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1220 Topics

C
CoolCatNew Member
asked in Lists, Segments, and Profiles

Integration with Bluepark, profiles and links

I’ve setup integration between the Bluepark ecommerce platform, it was a simple case of adding the API key for Klaviyo into my Bluepark account and the data started flowing. Great!I now have 1000+ profiles in my Klaviyo account, but a big fat 0 in any of my lists. Also, there doesn’t seem to be any “consent status” in any of the profiles. It seems that a profile has been created for anybody who entered their email as part of the checkout process.I have 2 questionsHow do I work out which of the customers are happy to accept email marketing? (this is a question in my Bluepark checkout, but I’m not sure where it shows in Klaviyo)How do I move these customers into my newsletter list automatically?Thanks! 

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Dov
2 years ago
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henryouyangNew Member
asked in Lists, Segments, and Profiles

Subscriber from Klaviyo form is not sync into my Shopify customer/subscriber.

Hi all,I am new to use Klaviyo, I am using my test email to sign up Newsletter from Klaviyo pop up form. The email shows up on Klabiyo profile but not in Shopify customers section.How should I set up properly？Thank you

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Dov
2 years ago
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Contributor I
KapGContributor I
asked in Lists, Segments, and Profiles

People don't get add to my Newsletter list

Hey,everyone gets added to my Klaviyo Profiles List but for some reason not to my Newsletter list. I already tried to turn off the opt-in feature but it didn’t work. Does my shopify store need to be public to everyone in order to work? I’m currently in the testing phase.

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Dov
2 years ago
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Contributor I
efergusonContributor I
asked in Lists, Segments, and Profiles

How to segment with Shopify order tags?

I am trying to create a segment of users who have a specific tag on their order. I am using the shopify app “Order Tagger” to tag my orders, and I would like to create segments with these tags. See below my attempt at creating this list.When I create this sement, there is only one user in the list. I have hundred of users that have this specific tag. Here is is screen shot of a few of these users that have these tags. 

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Dov
2 years ago
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Contributor I
Jason1333Contributor I
asked in Lists, Segments, and Profiles

Issues with Sign up form and List

Hi Guys! I’m quite new to using klaviyo, I am having issues with the emails not showing up on a list even though that list is connected to the sign up form where we get the emails to opt-in into for the flow. So they show up on the sign up form but not on the list and they do not receive the flow. Does anyone know how to fix this?

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Dov
2 years ago
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Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles

Mailchimp integration & 30 day engaged segment

Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the

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Klaviyo Employee
2 years ago
J
Contributor III
JetAviator7Contributor III
asked in Lists, Segments, and Profiles

Imported List Total does not match Master List Totals and Profile List

I uploaded my Aweber list of 343 opted-in people into Klaviyo.  When I check my Master List it shows all 343 were imported; however, only 221 show in the Master List.In addition, my Profile List shows 234 active profiles.Where are the other 122 people from my imported Master List?I am confused.

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Dov
2 years ago
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Contributor I
NoGrowAusContributor I
asked in Lists, Segments, and Profiles

Sending an email to one person (its not working)

Hi there,I am wanting to send an email to one person on my database through Klaviyo.I have followed all the steps found here: https://help.klaviyo.com/hc/en-us/articles/115005246328-How-to-Email-a-Single-Person-Using-KlaviyoFor some reason I cannot send the email - I edit and get it all ready but it only allows me to ‘save’ the email and not actually send. When I save it, the email is put in the ‘Scheduled’ section of the persons profile messages. From here, I am not able to delete or send or schedule the message? Its driving me crazy, please help!

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Dov
2 years ago
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Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

Assign scores based on actions

I wanted to know if it is possible to assign a score to the user during the process of a flow. This process would serve me to segment the hottest users versus the coldest ones, in order to swgment them and offer them purchase offers. I would also like to know if this score, once the segment has been created and set as the initial trigger of a new flow, will allow me to send new emails.

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Dov
2 years ago
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CarlotaNew Member
asked in Lists, Segments, and Profiles

New Shopify newsletter subscribers not syncing on Newsletter list

Hi there, Hope you are well and safe. I have recently synced Shopify with Klaviyo by following the instructions found online. Within the integrations> Shopify section I have clicked the option “Subscribe contacts who opt-in via Shopify, such as during checkout or with a Shopify footer form. Please see below:With this option clicked, I would expect to have any new subscriber who signs-up through the Shopify footer form automatically added on my Newsletter list. However, it does not seem to be the case. I have tested with a testing account and the email address that I use to sign-up on Shopify goes straight on to the Profiles section in Klaviyo but it does not get automatically added on the Newsletter list. I have been reading on these forums and it seems that the most common reason why this happen is having double opt-in enabled. I can confirm this is not my case because I have selected single opt-in for testing purposes.I have also read that for those people who use a 3rd party Shop

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C
2 years ago
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LDC MédiaNew Member
asked in Lists, Segments, and Profiles

List of all email

Hello,I want to create a list with all the email in the “profiles” page. I do not find a export button on the profiles, so I do not know how to do this.Please advise.Thank you in advance !

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marissanunez
2 years ago
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marioFelizNew Member
asked in Lists, Segments, and Profiles

Newsletter Signup Form Not Adding to Shopify Subscriber List

I’ve set up the integration with our Shopify site, and created a Newsletter Signup page using the Klaviyo forms. When I tested the form, I saw that the email was added to the Newletter list in Klaviyo, but is not showing up in Shopify.Shoppers who join the mailing list are added in both places (I know Klaviyo pulls that data).Does the form not propagate to Shopify along with Klaviyo?We want to make sure both email lists are in sync, since we use them for different purposes. I can’t tell if unsubscribers are pushed to Shopify either. Is that the case?

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julie.accardo
Community Manager
2 years ago
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Problem Solver I
formanProblem Solver I
asked in Lists, Segments, and Profiles

What is the benefit of 'Update Profile Properties'?

Why I use this? What is benefit of it? Is it help me for Segment or Anyhow?Thank you.

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caroline
2 years ago
JustJassy
Contributor I
JustJassyContributor I
asked in Lists, Segments, and Profiles

Exporting List/Segment Problem

Hello,Upon checking the account a client, I can’t find the export option in the manage segment tab?Is there a reason why there’s none?Thank you!

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Bobi N.
Partner - Platinum
2 years ago
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Contributor I
letter-poetryContributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not syncing to Klaviyo List

Hi there, I fully integrated my shopify store to my klaviyo account via the klaviyo app. I also managed to add customers emails via the landing page. Until here everything works fine.  BUT, those customers who accept email marketing via the checkout are not syncing up to my email list eventhough I have it set up like this. I assume that it has something to do with this code snippet that I have to implement into my code:<input type="hidden" name="contact[tags]" value="newsletter">Which is no problem normally but I have no idea where to implemented exactly. Is there a tutorial or something similar to follow? Thank you!

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Contributor IV
2 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
posted in Lists, Segments, and Profiles

RFM MATRIX

For those who don't know what the RFM matrix is ​​and how to use it -> The RFM matrix is ​​used to create custom audiences based on customer behavior with respect to the site (very useful for ecommerce). The segments are created on 3 elements, Recency (R) the last time he made a purchase, Frequency (F) how many times he reiterated a purchase in the reference period, Monetary (M) the total value of all transactions of the customer. These 3 elements are then numbered from 1 to 5, 5 being the highest / best grade. In this matrix you will therefore find segmented customers of the group 445 253 412 145 Let's try to analyze 3 segments to understand who they are and how we can use them 445-> Customer who has purchased relatively recently, who has made many orders in the reference period and who is among the most profitable in the business. We can reward them with exclusive offers or do activities to maintain and increase "brand loyalty" by thanking them personally. 253-> Customers wh

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julie.accardo
Community Manager
2 years ago
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Contributor III
JetAviator7Contributor III
asked in Lists, Segments, and Profiles

Why don't I see my full list of Active Profiles?

I show 3,045 Active Profiles but can only see a list of 50 - where are the rest?

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cassy.lee
2 years ago
P
Contributor I
plantedmealsContributor I
asked in Lists, Segments, and Profiles

Can you have unsubscribe page per list?

I’ve got a different types of email that gets sent out each week that are attached to a different mailing lists. Is there a way to have multiple unsubscribe list?For e.gCustomer 1 is in the list A and list B, customer 1 only wants to unsubscribe list A emails but keep list B emails.Thanks in advance!

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P
Contributor I
2 years ago
A
Andriy RudnykNew Member
asked in Lists, Segments, and Profiles

Gifting Segment?🤔

Like many other subscription companies, we sell pre-paid gift subscriptions (ex: 3mo membership).The problem with selling gifts, is that its hard to know when a gift is for self (its on sale)/or gift to someone else. We’re banking on an idea that we can segment Gifting customers based on discrepancy between their billing address vs shipping address. Or their purchase IP location vs shipping address. Ex:Gift To Self - I buy Gift from one place, send it to same place. Gift to Loved One - I buy Gift from one place, but send it to another place. I’m struggling to find customer profile properties to create these two segments, any suggestions?

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julie.accardo
Community Manager
2 years ago
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PhushboutiqueNew Member
asked in Lists, Segments, and Profiles

Why is my Facebook Lead Ad setting in Integrations not showing up in the drop down menu?

I am trying to my facebook leads ad on the lead ad setting in the integrations part. When i clicked the drop down part to select a list there isnt any. Where am i going wrong?

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Jessie Sigler
Klaviyo Employee
2 years ago
boxcar
boxcarNew Member
asked in Lists, Segments, and Profiles

Add phone number field to Subscribe & Preferences "Subscribe Page"

We recently added the sms option to our website signup form, and I would like to add the phone number field to the Subscribe page for that list. Currently I don’t see that as an option. The goal is to send social traffic strait to the Subscribe landing page url with the option to sign up for sms messaging. Any advice is appreciated!

2
boxcar
2 years ago
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Emily-sparksNew Member
asked in Lists, Segments, and Profiles

How do I email recent customers?

Hi everyone, I’m very new to Klaviyo and wanting to send a one-off email to recent customers. We use Shopify and this is integrated correctly (as far as I’m aware).I need to email customers who have purchased from our website over the last week to let them know about shipping delays.Thanks!

1
Bobi N.
Partner - Platinum
2 years ago
S
Contributor I
Shiv_SiobhanContributor I
asked in Lists, Segments, and Profiles

Segmenting with Collections

Hi there,I’ve just run into an issue with segmenting by collections, one that I haven’t come across before. We’re integrated with Shopify and usually segment our audience by purchasing habits - so by collections/categories. However, I’ve noticed today that while all of our Shopify collections are listed as an option to filter by, there are also collections titled ‘collections:name’ which don’t exist in our own Shopify backend. After testing these, the ‘collection’ titles pull the incorrect data. Can anyone shed some light on what these extra collections are/why they exist? Thank you. 

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cassy.lee
2 years ago
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JensMadsenNew Member
asked in Lists, Segments, and Profiles

Profile consent when using Prestashop integration

Hi everyone We have just started with Klaviyo and we are running an e-commerce store from a Prestashop platform.We have used the standard integration and we see profiles being imported into Klaviyo from Prestashop. However all profiles has no consent applied to them and I want to make sure that we do not send out any e-mail to customers who has not signed up for our newsletter.I have checked in Prestashop admin and I can see we have a fair amount of customers who has given consent but in Klaviyo they are all blank.Does anyone know how to get this parameter synced correctly so we do not risk to send out promotional e-mails to customers who has not opted-in for it? Thanks in advance./Jens

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julie.accardo
Community Manager
2 years ago
C
CLAIRESANKEY1New Member
asked in Lists, Segments, and Profiles

Send Welcome Flow to New Subscribers but not to Checkout Opt-ins!?

Hello, I am a shopify store owner currently using mailchimp and migrating over to Klavyio. I have a sign up embed and pop up on my website which offers 10% off to new subscribers. I would like people who sign up via these forms to enter my welcome series flow which gives them 10% off and be added to my newsletter list. However, I don’t want people who opt-in to the newsletter at checkout to trigger this welcome flow. Instead I will want them to trigger a post-purchase flow. I do want both sets of people (whether they signed up for 10% or they opted-in at checkout) to be added to my ‘all newsletter’ list. Please can someone help by explaining to me how to do this? Many thanks in advance, Claire   

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steez_brand
Active Contributor I
2 years ago

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