Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,387 Topics
  • 3,925 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1387 Topics

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Contributor II
NanetteContributor II
asked in Lists, Segments, and Profiles

Collected birthday as text input instead of date input

Hi! When I initially started collecting new profiles in Klaviyo, I included birthday data so I could build up that segment. However, I didn’t realize at the time that I set up that data field as a text input instead of a date input. Before I get too in the weeds with trying to set up the segment (and risk screwing things up even more!), is there a way to work with the data I’ve already collected as a text input? Meaning, can I set up a segment that will pull the correct information each month...or is there a way to correct the data I already have by converting that property to a date vs text?  My thought is to export the profiles into a CSV, correct them and reimport them...but I haven’t dug into this yet to determine if that’s doable or even a viable option.I have about 25-30 profiles affected by this (and have corrected the signup form so it is now collecting the info as a date). Thanks so much!Nan

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N
Contributor II
2 months ago
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Contributor I
DiviContributor I
asked in Lists, Segments, and Profiles

Batch update subsrcribe & preferences page across various lists

Hello, Our company has recently rebranded, so we are in the process of updating all of our flows, templates, etc and one aspect we need to update are our “subscribe & preference pages” (for instance found through the “unsubscribe” or “updated preference” footer in all our emails). Is there any way to apply all the changes made to various lists vs. doing it manually one by one? 

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Spark Bridge Digital LLC
Partner - Gold
1 month ago
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Problem Solver I
NeuroNaturalsProblem Solver I
asked in Lists, Segments, and Profiles

Segment List Missing Contacts

Hi there,I have a segment filtered for all customers who have ordered at least once from my Shopify store. I sent this segment an email a few weeks ago. Now that I want to send another email, I only see a few customers. It looks like the segment is only showing customers that have ordered from my store since the last email was sent. I can’t figure out how to get all the customers who have ordered back into the segment.Any ideas?

6
N
Problem Solver I
20 days ago
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Contributor I
Belen.cContributor I
asked in Lists, Segments, and Profiles

Integration Error - Duplicated Active On Site Metric

We have implemented an 'Active on Site' metric triggered through the API on our SuiteCommerce site. However, we recently added the following script tag:<script type="text/javascript" async="" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=..."></script>This script is used to track when users enter the site from an email link. Unfortunately, it generates another 'Active on Site' metric in Klaviyo.Both metrics are named identically. Is there a way to combine them into a single metric for both actions?We attempted to pass the metric ID in the metric object at the 'Create Event' API Endpoint, but it resulted in an 'invalid parameter' error."

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annasophiefc
Partner - Gold
14 days ago
S
Contributor I
shubham773Contributor I
asked in Lists, Segments, and Profiles

How can I limit the number of results in API response?

I am using the get_lists API from the latest version with revision: 2024-02-15, and wondering why there is no option to limit the no of results I want in the API response. I nowhere found in documentation about how many results it will return by default. Ideally, the users should be allowed to put the batch size as per their requirement (under a max-batch size). Looking forward to hear back on this.Thanks.

3
DavidV
Partner - Gold
23 days ago
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Contributor I
Elaine_smithContributor I
asked in Lists, Segments, and Profiles

Segment by tags coming up empty

I am trying to create a segment based on customers who have bought a certain product from my Shopify store. I have tagged the product in Shopify.  My segment keeps coming up empty even though I know there should be customers in this segment. I have waited 30 minutes and refreshed several times.  

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Casperackermann
Problem Solver III
1 month ago
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Contributor I
JeremyLimSMContributor I
asked in Lists, Segments, and Profiles

How to generate no accept email marketing email data (email address) ?

How to generate no accept email marketing email data (email address) ? i have create a accept email marketing mail for customer to confirm accept the email marketing, but can i generate have many total email address no accept the confirm email marketing ? #Double Opt-in

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David To
Klaviyo Employee
1 year ago
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Contributor I
dslaContributor I
asked in Lists, Segments, and Profiles

Segment condition pulling wrong customers

I’m trying to create a segment for the Garden collection on my store. When I create the segment, it incorrectly classifies people that purchased a non-garden product and no one that purchased a garden product. Yes, I double checked the tags and collections on my store.

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marissanunez
2 years ago
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Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles

My imported list won't link up with my accepts marketing segment

Hi There, I’m new to Klaviyo so apologies if I’m missing something here, I’ve received a full list of email addresses that have opted into receive marketing. I’ve uploaded them to a list but they haven’t been pulled into my accepts marketing segment.  The segmentation of my ‘accepts marketing’ list is below can someone point out what I'm doing wrong please?  

4
U
Contributor III
1 month ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Lists, Segments, and Profiles

List Growth Sources Chat?

What happened to the list growth sources chart?  

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Jakub
Partner - Silver
1 year ago
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Contributor I
Lauren MContributor I
asked in Lists, Segments, and Profiles

Lists and Segments

I am just starting out and not quite understanding the distribution of my imports…I imported 4,684 contacts into my newsletter list. The newsletter list only shows 1,524 contacts. My total active profiles are 4,356. I have suppressed some, some contacts have suppressed. I only have one static newsletter list to which I have imported contacts.Why am I not seeing the total number of contacts I imported in the newsletter list?Can a contact exist in multiple segments? Can a contact exist in multiple lists?If I delete a list, will the contact’s profile also be deleted? Or is that a separate process?I have connected square to my account. Does Klaviyo automatically pull all my contacts over, or do I load them manually? If square pulls them over where are they represented? My understanding is that the newsletter list should represent all my imports I loaded into that list- correct? Then the segments pull from the newsletter list based on the rules. As an example I import 100 contacts into my n

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Kylie W
Partner - Silver
1 month ago
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Contributor I
Zhiruo
asked in Lists, Segments, and Profiles

Never subscribed but receiving campaigns

I contacted a brand using an email address that turned out to be their "from address" in Klaviyo marketing. Despite not receiving a reply, I started receiving their marketing campaigns after about two weeks. How could I have been added to their email list?

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bluesnapper
Partner
1 month ago
A
Contributor I
absinthiaContributor I
asked in Lists, Segments, and Profiles

Removing Wholesale Orders from Campaign Data

I use Klaviyo & Shopify for both Wholesale & Retail. Often, an email will go out and, unrelatedly, a wholesale order will come in. That order is reflected in the campaign sales. How do I change that? I already have any customer with a wholesale tag in shopify segmented in Klaviyo and a separate wholesale list.Thanks!

2
A
Contributor I
5 months ago
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Contributor IV
sarah.gContributor IV
asked in Lists, Segments, and Profiles

Lists to a segment

Is there any way for me to take a list that I have created and add it to a segment?

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retention
Partner - Platinum
1 year ago
M
Contributor I
matteo_osnContributor I
asked in Lists, Segments, and Profiles

Profiles meeting segment condition but not entering it.

Hey, I can’t figure out why profiles that meet segment criterias won’t join the segment. I created a segment with a definition “Shopify Tags contains myTagName”, but when new customers with this tag subscribe on shopify, they don’t go into my segment. I thought the problem might come from the integration but not because the new customers show up in the profile section of Klaviyo. Has anybody had this issue before ?

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
NouraContributor I
asked in Lists, Segments, and Profiles

Multiple lists and existing segments

Hi, My questions are :when I upload multiple lists are they considered static? meaning they don’t grow? I only grow segments, correct? When I have these multiple lists, do they go through existing segments?Thanks

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retention
Partner - Platinum
3 months ago
M
Contributor I
MikioiContributor I
asked in Lists, Segments, and Profiles

Lost 1/3 of my emails when moving from Flodesk

Aloha, Iʻm having trouble. Last Year I moved my email list from Klaviyo to flodesk because I felt like flodesk was too complicated for my needs. I just decided to move back to klaviyo because it has much more capabilities. Iʻm unsure why iʻm only able to send emails to 1/3 of the emails I had in flodesk. I see profiles, but iʻm not able to make these people in to a list or segment. 

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kaila.lawrence
Community Manager
2 months ago
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Contributor I
PeggyContributor I
asked in Lists, Segments, and Profiles

Content Coordinator

I have a segment that was set up in 2020 (before I started working here:)Win-Back OpportunitiesPlaced Order at least once over all time Placed Order zero times in the last 180 days Person is not suppressed for emailMy question is - does this list grow based on that criteria (are new people added?). Or is this a list that was created in 2020 and it still holds the same list of people?

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P
Contributor I
2 years ago
G
Contributor II
GrunginaContributor II
asked in Lists, Segments, and Profiles

Do I need new consents when moving from one ESP to another?

Hi, I am looking for a confirmation regarding the potential need of requiring a new consent when moving contacts from one ESP to another. What is the process exactly? Once I upload an audience into a new ESP, should I or should not sent these contacts a new sign-up form, since they will now start receiving communication from another platform?Thank you for clarifying this point to me 🙏🏻Chiara

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Ashley I.
Partner - Gold
8 months ago
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Contributor I
lilyContributor I
asked in Lists, Segments, and Profiles

Why the subscribers never received the campaign

Hi there! I have some profiles and when I checked the events, this profile never receive the campaign even they are in the list. I changed the status of this profile and then subscribe again just now.I will share screenshot of this issue. 

3
bluesnapper
Partner
3 months ago
D
Contributor II
DaasityContributor II
asked in Lists, Segments, and Profiles

What will trigger a new `updated` value for profiles, lists, and segments?

Is there an exhaustive list for things that will trigger a new updated value for profiles, lists, and segments?For example it seems that subscribing a profile to a list will trigger a new updated value for that profile. On the other hand, manually adding a profile to a list appears to not trigger a new updated value.Is there any documentation anywhere on what triggers new updated values for these entities?

3
Brian Turcotte
Community Manager
3 months ago
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Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

"At least once" "after" Date format?

I understand that Klaviyo is using the timezone in the account settings, and that in some cases YYYY-MM-DD is preferred, but for non-Americans… when building a segment and a date is for example 02/03/2023, is that MM-DD-YYY?

2
W
Problem Solver II
1 year ago
B
Contributor I
bdub84Contributor I
asked in Lists, Segments, and Profiles

Create List based on Signup Questions

Hello,How do I create a auto list from the sign up form questions I’ve asked? Example:Customer sees Pop up. Questions: Who are you buying for: You, Child, Partner?I want to create list based on them answer these questions. I didn’t see a way to do this, but may have missed a step due to looking at it for so long.Thanks,

2
B
Contributor I
1 year ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

(Multiple list consolidation) Excluding profiles that might opt-in later

Hi folks, So I’ve taken on some accounts where each has a “Newsletter” list, used for the typical default shopify integration plus a bunch of other ones created for various purposes. I’m consolidating them into a master list, and my thoughts were to create custom properties for the profiles in each of these “original” lists such as“Newsletters”, “Wholesalers” etc.One of these will also be ”Exclude From” = “All EDMs”. The reason being that there are multiple people in the organisation still using the lists for different purposes. Until the process of adding and emailing profiles is streamlined for everyone (and they’re not being actively added to) I’m leaving them as-is, but incorporating everyone else into the master.I will end up with a segment of profiles who have the custom property “Exclude From” = “All EDMs”.I’ve got a segment of these profiles that I exclude from newsletters, and my question is: If later via some outreach these profiles decide they now want to receive newsletters

2
W
Problem Solver II
6 months ago
S
Contributor I
snoogsContributor I
asked in Lists, Segments, and Profiles

Mailchimp not importing signup date data

I have a mailchimp audience and I only want to import one particular segment of this audience (only subscribed emails from one website source).   I’ve tried to use the integration for this and, because the segment is not a audience with audience ID, I don’t see how I can import only the one mailchimp segment.    I’ve downloaded a CSV of the segment and imported but it does not maintain the sign-up date/time data, which I would like to have, as opposed to 1100 listings all listed as joined on today.   Can someone please let me know the most optimal way on importing this segment while maintaining good data.   I tried splitting the Time/Date column in google sheets but it still didn’t show proper opt-in date in Klaviyo listing.   Thanks!

5
S
Contributor I
1 month ago

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