Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,376 Topics
  • 3,896 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1376 Topics

A
Contributor II
AlGContributor II
asked in Lists, Segments, and Profiles

Customize columns in Profiles dashboard

This may be more of a feature request than an inquiry...I would like to adjust the columns displayed on the Profiles page. We use a number of custom properties which would be helpful to reference. I occasionally search for email addresses to verify if they have a profile in our Klaviyo account. If they do, it would be nice to quickly identify properties like subscription status, last page viewed, etc. without having to click into the profile, scroll through default properties, or click/search among custom properties. This customization is available in competitors’ products, so it would be nice to see Klaviyo catch up.  

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kaila.lawrence
Community Manager
28 days ago
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Contributor I
haisuezjwContributor I
asked in Lists, Segments, and Profiles

Seeking Advice on Managing WooCommerce and Mailchimp Subscribers

My website is integrated with WooCommerce, and we have a large number of profiles from WooCommerce. However, these profiles have never subscribed to us because our website didn't previously ask for subscription consent.We also have subscriptions through Mailchimp. combining WooCommerce profiles with MailChimp profiles, the total would be over eight thousand individuals. However, the number of subscribers in Mailchimp is only four thousand. This means we can only perform email marketing for these four thousand subscribers.Before we pay for all eight thousand profiles, I'd like to know if there's any way to avoid paying for the additional four thousand subscribers. (I've searched, but couldn't find the right article for this...)

1
DavidV
Partner - Gold
25 days ago
A
Contributor I
ani_e_eContributor I
asked in Lists, Segments, and Profiles

Needing to send required information to an unengaged profile

Hi allI need some advice with regard to how to send necessary company updates (pricing update info) to customers I have suppressed due to low engagement. We send one marketing newsletter once a month, and we regularly move unengaged profiles to the suppressed list… However, annually we need to update our trade customers with our pricing information / file. Whilst it is fine for us to not get them the info if they are unsubscribed, we do need to attempt to send the pricing update to them, and if I have chosen to suppress them due to inactivity, that is unhelpful for them if they do wish to receive the annual pricing update info.How can i navigate this? Suppressed contacts for one type of messaging, but necessary to receive another… and currently they’re not tagged as trade. I am thinking that I need to:import the list of trade customers without updating their subscription status allowing me to ‘tag’ them as trade set up a segment of ‘trade’ and ‘suppressed’ reimport the new segment as ‘

1
DavidV
Partner - Gold
1 month ago
J
Contributor I
jstringersContributor I
asked in Lists, Segments, and Profiles

if user confirmed subscribe from email after get new notification from klaviyo

i want confirmed subscribe from email after after get new message with url from klaviyo

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Taylor Tarpley
Community Manager
9 months ago
S
Contributor I
stitchdevContributor I
asked in Lists, Segments, and Profiles

Deadline for lists endpoint V1

The latest version of the lists endpoint is v2. We have some major differences between lists endpoint v1 and v2. So, we wanted to know the deadline for lists endpoint v1? When can we expect the total deprecation of v1?

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Dov
2 years ago
F
Contributor I
Francesca EvangelistiContributor I
asked in Lists, Segments, and Profiles

Is there a way to segment costumers who bought the same product but different producer?

I would like to segment consumers who have bought a product more than once (for example a bottle of oil), but always changing the region of the oil producer. How can I accomplish this segmentation? Than you all!

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Taylor Tarpley
Community Manager
1 year ago
MariaZOLDI
Contributor I
MariaZOLDIContributor I
asked in Lists, Segments, and Profiles

Deleting contacts for specific time frame

Hello everyone! Please help.I’ve got 2,000 + contacts from Mailchimp. Many of them signed up for emails between 2017-2020, and I need to delete them. Please let me know how to do it. Thank you,Maria

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Bobi N.
Partner - Platinum
22 days ago
C
Problem Solver II
cdetdiProblem Solver II
asked in Lists, Segments, and Profiles

Merge Bug with Supressed Profile

Having issues with an account which was merged.  Scenario:Old account is suppressed due to an email bounce.  The email address had a typo in it. New account is active with corrected email address. Customer set up a new account rather than correcting the error & customer has been using new account for a few weeks, receiving emails and is subscribed Merged old account into new account to carry over historical data New account is now “Suppressed Due to Bounce” even though this account has a proper email, customer receives and opens emails regularly. No way to remove suppression. 

4
stephen.trumble
Community Manager
4 months ago
N
Contributor II
NanetteContributor II
asked in Lists, Segments, and Profiles

Notification when subscriber updates preferences

Hi! I revised my preferences page to allow subscribers to choose what they would like to receive (email and/or SMS), as well as a custom property field for any notes they would like to submit.Two things:I tested this with one of my personal accounts by adding my phone number and subscribing to SMS...but that change wasn’t made in the profile - the phone number was not added to the profile nor was the profile added to my SMS list. Any thoughts as to why (or is this functionality something that isn’t possible from the preferences page? Is there a way to receive a notification when a subscriber updates his or her preferences?Thanks!Nan

1
DavidV
Partner - Gold
15 days ago
G
Contributor I
GaryV_123Contributor I
asked in Lists, Segments, and Profiles

How to implement subscriber preferences into overall email strategy?

I want to allow my customers to update their email preferences to suit their needs as my clients brand is a seasonal product. When the customers update their preferences, how then do I adjust my sending so that it suits their preferences?I’d like to know how this works with respect to both flows and campaigns please. And how to actually implement this into Klaviyo.Thanks in advance for your help

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Brian Turcotte
Community Manager
13 days ago
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Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Having segmented emails in a flow

Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip

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stephen.trumble
Community Manager
1 year ago
L
Contributor I
LouissssContributor I
asked in Lists, Segments, and Profiles

List problem

I’ve created a landing page to make customers integrate specific lists but they don’t go into these lists when there are subscribing.  

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stephen.trumble
Community Manager
1 year ago
B
Contributor II
Becky CContributor II
asked in Lists, Segments, and Profiles

"Punch card" functionality?

nm

1
julie.accardo
Community Manager
6 months ago
I
Contributor I
ishiiboyContributor I
asked in Lists, Segments, and Profiles

Some emails found in segments are not found in primary list.

We recently sent out a campaign using the Subscriber list, but did not receive an email from the campaign.Our account is comprised of one Subscriber list, a SMS list (which contains zero emails) and several segments. After downloading CSV files of all lists and segments, I discovered that the names of the owners of the business and several other email addresses could not be found in the Subscriber list (primary list for the account), but could be found in several segments.I thought this was strange, since it is my understanding that segments are dynamically generated from the source list.At this point, I have two questions. 1) How do I add the missing names found in the segments to the primary Subscriber list and 2) How do I verify that the emails that I want to add to the primary list are not suppressed (ie. unsubsribed, etc.)?Does anybody have any ideas?

1
stephen.trumble
Community Manager
2 years ago
B
Contributor II
babyteethContributor II
asked in Lists, Segments, and Profiles

Multiple Unbounce landing pages and linking to separate Klaviyo lists

Hello,I am trying to figure out a work-around for Unbounce and Klaviyo. I currently have them integrated using the webhook but any additional Unbounce landing pages I create all go to the same Klaviyo List. I would like them to be separated somehow. Any ideas on how to do this?Thanks!!

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kaila.lawrence
Community Manager
11 days ago
R
Contributor I
RachelLoveBugProbioticsContributor I
asked in Lists, Segments, and Profiles

How can I segment off of a property uploaded via list?

Hi all! Sorry if this has been explained elsewhere but I can’t find anything that answers my specific question. We did a giveaway on social media and in addition to their names/addresses/emails we asked what product they were interested in. When I uploaded this list into Klaviyo, I included that column in the spreadsheet. Is there a way to target people by the product they selected? Do I have to upload the list in a particular way? Any thoughts on this would be appreciated!Thanks in advance!

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Taylor Tarpley
Community Manager
1 year ago
P
Contributor III
piotrekwContributor III
asked in Lists, Segments, and Profiles

How to force a segment to update using API?

Hello.I have a following setup in my Klaviyo account:There is a list of profiles and a segment based on that list with some filters. A script runs once every few days and add some profiles to the list and then schedules a campaign based on the segment. The campaign is set to determine recipients at the schedule time.When a script runs for two consecutive days, it sometimes happens that some users added on day 1 receive also campaign on day 2, although the definition of the segment should filter them out.Looking at the docs on segment updating (https://help.klaviyo.com/hc/en-us/articles/115005233488) I guess it’s possible that the segment was not updated in time. So here are my questions:Am I right to assume that the segment is not updated automatically on the capaign schedule time? Can it cause some “out of date” users to receive second email? Is there a way in the API to force the segment to update? If I set the campaign to determine recipients on the sent time, will it force the segm

1
retention
Partner - Platinum
18 days ago
mariana
Contributor I
marianaContributor I
asked in Lists, Segments, and Profiles

Is there any way to make my profile not impact analytics?

Hii there. At this moment I would like to know if there is a way to be subscribed to my client’s email list, without my behavior affecting analytics, such as CTR and open rate?? Any thoughts?Thanks!

2
Taylor Tarpley
Community Manager
1 month ago
S
Contributor I
SiuilaRuinContributor I
asked in Lists, Segments, and Profiles

Segment - didnot open email BUT not recent subscribers

Hello there, Im trying to clean up my list. So I have created a list with those who did not opened an email the last 90 days for example.I want to exclude all those who where subscribed the past 7 days, so I can export the list and add it into the suppressed profiles.Any ideas?

2
kaila.lawrence
Community Manager
2 months ago
M
Contributor I
MW2024Contributor I
asked in Lists, Segments, and Profiles

Birthday property date formatting

Hi,We have migrated our contact list from another ESP to Klaviyo. We have included a custom property Birthday and mapped it as a “date” format.Currently I’m seeing this in our account:- Imported contacts include date written asBefore migrating we have formatted Birthday dates as MM/DD/YYYY as seen below.Our pop-up form collecting birthdays is using the same profile property “Birthday” and date data type formatted as MM/DD/YYYY.We wish to know if this is a common and correct way for our data to be displayed on a profile or do we have to re-import our Birthday data field from the primary exported list and change formatting in the mentioned corresponding pop-up and preferences page setup?I would also like to clarify why the source property in imported contacts is set as “-6”?If we do have to re-import Birthday data to the account, will it automatically update only the existing Birthday property assigned to a specific e-mail?Thank you, 

2
M
Contributor I
4 hours ago
G
Contributor I
GRIT DigitalContributor I
asked in Lists, Segments, and Profiles

No subscriptions in list

Hi guys, Recently, I’ve created a sign-up form and connected it to a list. Unfortunately the form list gets updates but the list doesn’t count any subscribers. I’ve double-checked whether the correct list is connected and disabled double check-in afterwards. I’ve tested with a couple of new subscriptions with other names and e-mailadress but no luck there. The most important thing now is the data from the people who already subscribed. Where can I find this? Thanks in advance. Ruan

1
kaila.lawrence
Community Manager
2 months ago
I
Contributor I
iseefabricContributor I
asked in Lists, Segments, and Profiles

Can 1 klaviop subscription have 2 different email return address

Hey I need Help! I have one shopify store, one email service provider (klaviyo) and want to know if I can use the same account for online courses but using a seperate email?

1
stephen.trumble
Community Manager
3 months ago
A
Contributor I
AislingFContributor I
asked in Lists, Segments, and Profiles

Trying to set up sunset segment, but only 3 in it and they've both been active this week, there must be somthing wrong with my definition.

I’ve tried to follow this guide to set up a sunset segment, https://help.klaviyo.com/hc/en-us/articles/360017518492  but  I must be doing something wrong with my segment definition, I have followed what the guide suggests  using 90 days in stead of 72 days. But when the segment is created there are only 3 people in it. I also cannot find the property suggested “Created a profile” so I used “subscribed to email” instead. Any help very welcome ? 

3
kaila.lawrence
Community Manager
5 days ago
H
Contributor I
HSWContributor I
asked in Lists, Segments, and Profiles

Segement Export via API doesnt include all field

Hi all! Hope you are doing great :)Context: I am trying to integrate members from  Klaviyo to our ERP (Dynamics NAV). To achieve this, I need to export Klaviyo members on (at-most) daily basis. Issue: When I export a segment of my members (Python), it ONLY exports ID and email address. If I export the segment via the UI, it lets me choose what information I need. How can i get all information of members when i export the segement, or selectively choose it? url = "https://a.klaviyo.com/api/v2/group/SEGEMENT_ID_HEREmembers/all?api_key=API_KEY_HERE"headers = {"accept": "application/json"}response = requests.get(url, headers=headers)print(response.text) Many thanks,Udit

2
kaila.lawrence
Community Manager
1 month ago
Jakub
Partner - Silver
JakubPartner - Silver
posted in Lists, Segments, and Profiles

Segment definition set up adjustment

Hi Community,Don't you think that additional functionality to change OR to AND without deleting line would be something that could make building segments much faster?Many times I have segment build with OR operator and switching it to AND would be so easy and straightforward to build new segment with totally different assumptions.

1
stephen.trumble
Community Manager
1 year ago

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