Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 709 Topics
- 1,877 Replies
Okay firstly, I am not sure if the drop down menus in my screenshot are ‘dimensions’ but that’s what I am calling them until someone corrects me :) What I am attempting to do below is create a segment of people who have purchased a certain product, our Kendal Pant. The issue here is when I selected the dimension: “Kendal Pant” the segment only generated 34 people, which is completely inaccurate. So what I was starting to do was add each and every single variant of the Kendal Pant as an “OR”—which you can see I was doing in the screenshot with the “Kendal - Bone - 2XL” ‘OR’ and so on...Am I creating more work for myself? Is there an easier way to do this? And is there a way to ensure that there is only one dimension per product?Sorry if this was confusing. Would appreciate any help! Cheers
I noticed I had a good amount of fake emails added to my newsletter list via Shopify. I have deleted these accounts but was wondering if Klaviyo auto updates my lists to reflect that change?I have since uploaded a csv file with all of the current emails and added them to my newsletter list. Does Klaviyo remove duplicate email addresses within the same list?
Hi,my Shopify integration works correctly - when someone signups through a form, they receive a double-optin email from Klaviyo and after approving, they’re added into a list and Consent in their profile is green checked.However, when someone signups through the Shopify Checkout (they check the box under the email), this happens:Their Klaviyo profile has Accepts Marketing = true, as it should (this is Shopify’s property). They will receive a separate double opt-in email from Klaviyo, because my integration is set to “Collect email subscribers” from Shopify and move them into my list in Klaviyo. That list triggers a separate double opt-in email by Klaviyo, which is intended. However, even after accepting the double opt-in email from Klaviyo, their Consent is still not set. I would expect, since they receive a separate double opt-in email from Klaviyo, that their Consent would be a green checkmark as well.Am I missing something, please? My intention was to create a separate segment of pe
Is anyone else having a problem lately of Klaviyo being even slower than usual? I’ve always experienced some slowness, but it seems to be getting progressively worse. More often than before, segments will be stuck at “0.1%” for several minutes before calculating, and exporting even a small segment can take several minutes as well. Today I’m trying to upload a new suppression list, and I’ve had this for over 20 minutes (with a faint green line finally appearing after about 15): This is simply ridiculous.
Hello!I have a question about the automatic email confirmation that is sent to new newsletter subscribers when double opt-in is enabled. It exists here: Lists & Segments → Newsletter → Subscribe & Preferences Pages → Email Confirmation.I would like my logo to appear smaller, but I don’t see a way to do edit the size. Am I missing something obvious? Any direction here would be amazing. I feel like I’ve tried everything.Thank you!
I have a segment that was set up in 2020 (before I started working here:)Win-Back OpportunitiesPlaced Order at least once over all time Placed Order zero times in the last 180 days Person is not suppressed for emailMy question is - does this list grow based on that criteria (are new people added?). Or is this a list that was created in 2020 and it still holds the same list of people?
Hi All Would like to know the differences on the above-mentioned list, that is Unsubscribed from List vs Unsubscribed VS Accepts Marketing VS Supressed List? As i would like to make sure, i never carelessly send the email to those unsubscribed customer, so would your team please share the details of each function, thanks! Here’s the details where i found these 4 metrics.Unsubscribed List ----→ under ‘what someone has done (or not done)’ when setting up the flow (screencap as below)Unsubscribe ----→ under ‘what someone has done (or not done)’ when setting up the flow (screencap as below)Accepts Marketing ----→ under ‘properties about someone’, when setting up the flow (screencap as below)Supressed List
the explain from support about first active:First Active: the first time that a profile engaged with your account. The date recorded represents the first time the contact was active (e.g., opened or clicked an email, visited your website, made a purchase, etc.)but a profile ，email is "firstname.lastname@example.org"the created time in shopify is”2022-03-11 07:21:01”, i can’t understand the result.
So according to Klaviyo documentation, a profile can only enter a list triggered flow once. I’ve built a new, fairly large welcome flow as I’m consolidating multiple lists into one, and this flow has splits based on where/how someone enrolls in the list, which are:Form 1 Form 2 Back in stock CheckoutI just want to be sure there is nothing else that needs to be done to prevent someone getting the welcome flow twice if they sign up via Form 1 for a discount, then checking yes to subscribe again at checkout? I think I’m safe since the trigger is still subscribing to the one single list.
Hi Guys, I’ve recently signed up for Klaviyo and integrated my mailchimp account across to Klaviyo. In our Mailchimp account, we have several different audiences for different websites etc. When integrating I made the mistake of not selecting a specific list and it bought across all the contacts (when I only need some of them). is it possible to undo this integration or what is the best way of erasing the unwanted contacts in my klaviyo account but, not erasing anything in my mailchimp account. Thanks,
Hi, we have a direct to consumer business which is great as the customer data flows in from woocommerce to klaviyo. However we also use klaviyo for our B2C email broadcasts.We receive our wholesale orders via three methods:Some of our wholesale customers order via our webiste (woocommerce) so their data flows into Klaviyo this way - these are easy. Some wholesale customers place orders direclty with us via email so their order data does not flow into klaviyo. Some wholesale customers place orders through distributors - we have some but not all of their email addresses. Some of these larger customers (with 20 or 30 stores) seem to have a block on klayiyo emails arriving in their inboxes as I have tested subsets and had no deliveries so I revert to contacting them directly via email anyway!Would love to hear suggestions on best practice around keeping our B2C database updated. (2) and (3) require manual updating which gets confusing.Are you using Klaviyo as a crm for your key customer da
So I’m about to merge a bunch of lists… I have a segment that is pulling in all the profiles, which i’ll export, then add a specific custom property to each profile which will correspond to a flow filter for flows that are triggered by list membership ( as outlined in this klaviyo doc)I think I’m pretty much ready to pull the trigger (pun intended) but what I want to clarify is…If all my current profiles get this new property (I’m calling it “Origin_Merged_Exclude_Trigger” with a value of “Yes”), what does the flow filter do to new profiles that have NO value for this property? Will they still enter the flow as intended? I’m just a bit concerned about the “doesn’t equal”...Hope this makes sense! Thanks!
One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property. Anyone know why? Seems like a missing feature.
We have a free trial kit that goes out to a customer, and when we receive it back we mark the ORDER with the tag “KR” and then we know the kit was returned. And a tag “KNR” if the kit was never returned. KR - I want to email them after it’s returned and let them know what the next steps are and give them an offer.KNR - I want to remind them to return the kit. We can’t change the Order Status, because often they are buying multiple products. So I need it to be based on a TAG. Or a custom data field (can we do that in Shopify)? We can’t add the tag to the Customer level because they could order our kits multiple times over their lifetime. Thoughts??
HI Guys,I’m new to Klaviyo, and moving from another program. I’m just starting to work everything out before I completely move all my work flows over..I integrated my Shopify store then did a huge cleanup of customer profiles in Shopify (deleted inactive accounts Shopify) but Klaviyo is still showing these and counting them towards my usage.How do I get Klaviyo to reflect the correct number of profiles (delete the removed Shopify profiles).Thanks advance❤️ Stevie
Hello!This fall we migrated to a new website, and it was necessary for customers to re-activate their accounts with us. After they reactivated their accounts, we automatically applied the Shopify tag ‘accountenabled’ It would help me tremendously to be able to create segments for WHEN this tag was applied to a given group of folks. Have not had success figuring out how to do this-- or even if it’s possible. Very open to suggestion or clarifying questions. Many thanks!Becky
Hi Klaviyo Experts, What heatmap tool are you guys using for emails?Which email monitoring, placement and insights tool have you guys used that you recommend? basically i want to know the placement of our emails on ESP, if its promotions, primary or spam.Thanks in Advance Sunny
Hey, We have a buyer / seller website, where we need to send update to our sellors. These emails are sent through differents triggersWhen the seller creates an account When the products of a seller are online When we sell the product of a seller …We also have a Newsletter, to which seller and buyer can optin to receive emails. But when a seller unsuscribes from a flow or from the newsletter, he does not receive the mails from the other flows, and that’s a big problem.I checked my configuration and we have not selected the Global unsuscribe option, so I don’t know where the probleme is coming from.Any help ?
Hello,We are using Facebook leads ads to collect leads, and we are trying to connect Klaviyo and Facebook lead ads through Zapier. How do I choose custom properties, that are created in Klaviyo, in Zapier?Does anyone have a guide on the setup?Thank you!
We have an integration between our platform (MentionMe) and Klaviyo and we’ve recently been seeing more and more 403 errors when calling the Get Profile endpoint (https://developers.klaviyo.com/en/reference/get-profile). Think we saw this first ones on 15 March, and last night we saw about 150 of these for various Klaviyo clients.I had a look at our logs and the response we’re getting from the API is the one bellow:[image removed]These seems to usually happen during the night. For example, last night we had errors between 06/04/2022 02:14:02 - 06/04/2022 04:08:31I’ve checked the Klaviyo status page but there is no incident reported there. Has anyone else seen something similar?
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