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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,572 Topics
4,529 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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3

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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3

1572 Topics

clearfurContributor I

asked in Lists, Segments, and Profiles

Receiving Confirmation Email Despite Setting To Single Opt-In | Help | How to Fix?

Hello, Thank you in advance for your consideration and assistance! I’ve set both Klaviyo List & Shopify to “Single Opt-In”. When signing up on the site, I should NOT be receiving a confirmation email. Unfortunately, despite selecting “Single Opt-In” I’m still getting an unbranded confirmation email. https://clearfur.co/#ContactFooterThe email is definitely coming from Klaviyo, not another 3rd Party App or Shopify. Does anyone have any ideas on how to fix? Klaviyo > List Setting > ConsentShopify > Settings > Customer PrivacyConfirmation Email From Klaviyo (should NOT be sending)Thanks!

mwallaceContributor I

asked in Lists, Segments, and Profiles

Will importing contacts trigger an automated email? (I know...basic question, but I'm a newbie :) )

I am new to Klaviyo and trying to be super careful. I need to import a list of people who have been subscribers for a long time (outside of Klaviyo).When I import them to my newsletter list will it trigger any kind of automated email? (These people have been subscribed for so long that they will be confused if they get a verification email or a welcome email). Thank you for reading this and for forgiving the novice nature of my question ;) :D Maryanne

josh1018Contributor I

asked in Lists, Segments, and Profiles

Seeking Advice on Managing Re-subscriptions in Sunset Flow

Hello Klaviyo Community, I’m currently setting up a sunset flow for subscribers on my main email list who have been subscribed for at least 180 days but haven’t opened an email in that time. The goal is to re-engage them with a discount offer, and if that fails, to suppress them to maintain list health. Current Setup: 1. Unengagement Identification: Subscribers who meet the unengagement criteria after the sunset flow are tagged with a custom profile property “Unengaged” set to “yes” (using text due to issues with boolean properties in Klaviyo I have seen with this topic).2. Suppression Process: These unengaged profiles are added to a segment called “Suppress Profiles,” which I plan to manually suppress monthly and remove from my main list. Challenge:My concern is regarding subscribers who are suppressed but later decide to rejoin the email list. The “Unengaged” property would still be set to “yes,” potentially causing them to be re-suppressed in the subsequent monthly cleanup. Proposed

pranjal.thakurContributor I

asked in Lists, Segments, and Profiles

Getting invalid phone number - For Update List API

We followed this link to check for the valid phone number formats : https://help.klaviyo.com/hc/en-us/articles/360046055671-Accepted-Phone-Number-Formats-for-SMS-in-KlaviyoWhile updating the profiles from the Update list api ( URL: {{baseUrl}}/v2/list/:list_id/members)But few of the formats aren’t working correctly. PFB the respective request body.Working correctly for below Request Body:{"profiles": [{ "country":"USA","phone_number":"+12345678900" }]} Not working for below:{"profiles": [{ "country":"USA","phone_number":"2345678900" }]}&{"profiles": [{ "country":"US","phone_number":"2345678900" }]} Error Response:{"detail": "+2345678900 is not a valid phone number."}

Eleanor ShadowActive Contributor II

asked in Lists, Segments, and Profiles

If I move one subscriber from one list to another, will this trigger the new list's Welcome Series?

Hello there,I’m currently trying to tidy up my lists. I have a couple of questions:is it legally safe for me to manually delete a contact from one list and add it to another (ticking the box that the person has consented to receive emails from me, which they have) will this trigger the Welcome Series for that person I’ve just added?Thanks! I know there’s a better way to move people from one list to another but right now doing it manually seems to be the only way my brain is willing to do it… if you have a *super* simple way of doing this, let me know!

TravisActive Contributor III

asked in Lists, Segments, and Profiles

Inactive Segments

I’m going to admit, inactive segments caught me off guard.. with no product announcement that I heard.I get that it’s meant to clean up the segments list, but we create a number of segments for our clients to see how many people belong to each cohort/group, such as interest in a collection/category. These segments just sit there to be used for reporting each month, and could be used in future campaigns.I went looking for some segments to report on these numbers a few months ago for one client, and they were missing… I found a small text link called “inactive campaigns” where they all were living, but had to go through 6 pages of inactive segments to find the ones I needed, and reactivate one at a time.. this costed me valuable time.I have just come to this issue now with several other accounts, and it is really annoying… does anyone else use segments this way?Klaviyo product team is there anyway to turn this feature off for the clients we manage?

ianvividracingContributor I

asked in Lists, Segments, and Profiles

Unable to delete profiles

I hope everyone is having a good week. I have been using Klaviyo for a few years now, but I am new to Klaviyo Community. I am trying to delete a couple of test profiles from my account, but I have been unable to do so. Steps Taken: 1- Navigate to the profile that I want to delete, and select it2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile Expected results: Profile is no longer in profiles listActual results: Profile is still showing in the list. Has anyone else experienced this? Thank you so much! Solution was stated as deleting cookies. That did not work.

Lo2024Contributor I

asked in Lists, Segments, and Profiles

Updating Property with Yes but it changes to 0

Hello, We just recently signed up with Klaviyo. We can create a profile and push it into Klaviyo. We have a property called ScheduledEstimate. When we create the profile the default value is “No”, but when we try updating the property later on and changing the value to yes, it keeps defaulting to 0 instead of yes. Does anyone have any suggestions on why it would be doing that? I was not able to find anything online regarding it.

Natalia PopovaProblem Solver I

asked in Lists, Segments, and Profiles

Sending a code to customers who have left a review via stamped

Hi community, I am looking at setting up a review flow with an AB test logic (with and without a discount code) to encourage customers to leave a review via Stamped. I understand that to deliver the code to those customers who have submitted a review, I would need to set up a different segment which is built using the SubmittedReview API event (by Stamped). What I am unsure of is how to target the customers who have clicked the Email message version B (with the discount code) in the Review Flow.How do I best configure this while setting up segment? I would appreciate your tips and experience!Thank you!

MiguelCCCContributor I

asked in Lists, Segments, and Profiles

How to convert from Never Suscribed to Suscribed

Hi, In our website Terms and Conditions we say that, once the client click in accepting our Terms and Conditions when checking out, he accepts as well receiving email marketing from us. That´s legal in Spain.The point is that just few people clicks the option of being suscribed to our email marketing. Most of our contacts are marked in Klaviyo as Never Suscribed, even they accepted our Terms and Conditions.Is there any way to change the status from Never suscribed to Suscribed of all these contacts please?If there is no possibility of doing that, How can I make all these new contacts go to a List where I could change the status?Thank you very much for your answer 🙂

HannahBloomingContributor I

asked in Lists, Segments, and Profiles

Can I get my imported Mailchimp profiles to subscribe in Klaviyo?

Hello there! We moved our database over from Mailchimp approximately 18 months ago. Since then, we have substantially grown our database so it now includes profiles who have subscribed via both Mailchimp and Klaviyo. We are finding however that there’s now some confusion over the definition: “Profile can receive marketing because person is subscribed.” The “person is subscribed” criteria appears to exclude our Mailchimp subscribers. In an attempt to combat this, (and be sure that we’re only emailing the correct people) we are interested in giving our Mailchimp imports the opportunity to (re)subscribe via Klaviyo, perhaps by means of an ‘update property’ button or even an embedded form. Is this something that is possible? I assume that since the profiles already exist and cannot be duplicated that the ‘update property’ route might be our only option. Any help would be greatly appreciated. Thanks, Hannah

cycyContributor I

asked in Lists, Segments, and Profiles

How to auto add profiles into newsletter list when updated profiles customer attribute Shopify Tags to newsletter

Shopify has already synced the Shopify Tags with [] and now I integrated update profiles api to update the Shopify Tags value and it’s able to update. But now the problem is I have a list called newsletter, so whenever i update the Shopify tags to [“newsletter”], I want the profiles automatically added into newsletter list? How can i achieve as currently I only able to update the Shopify tags value.

KdubContributor I

asked in Lists, Segments, and Profiles

Which Conditions for My Segment?

Hi : ) I want to create a segment for suppression that includes the profiles of people who have never placed an order - but that does not include the profiles of people who have been added within the past 2 years.

MelD78Contributor I

asked in Lists, Segments, and Profiles

How do I replace the list ID in the footer form?

I’m using the Prestige theme in Shopify and in the footer, there is no option to replace the form so I would like to connect the subscribe button to a Klaviyo LIST.Can someone please tell me how to do that?

jopContributor I

asked in Lists, Segments, and Profiles

MY POP-UP FORM IS BEING LINKED TO ANOTHER WEBSITE

Today, I had a lot of new subscribers to my newsletter list. However, they are coming from a different website and apparently is a campaign from TikTok.I don’t have a TikTok account, also the somehow it sows the products that they have seeing and non of them are my products.Does anyone have any idea of what is happening?

JennaMcNaProblem Solver I

asked in Lists, Segments, and Profiles

How to add one person to multiple segments?

Me again! Thanks to the help on here I’ve got my new Klaviyo account set up and working, so thanks so much! In fact the emails have gone down so well that I’ve actually had people request to be on my other two lists as well! This has never happened before!So now I need to figure out how, and so wondered if I can pick your brains again?I have 3 lists - Business, cosmetic formulation and Product information.I have the same categories as segments - business, formulation and products.When someone joins a particular list they get the property ‘Interest =’ either business, formulation or products. This puts them in the correct segment.I then send relevant emails to their relevant segments.The people asking need to go in all 3 segments. I can’t see a way to manually add them? and I can only seem to add 1 x interest property to each profile.If someone can help with how I’d achieve this? Thanks in advance.

StemandsoulContributor I

asked in Lists, Segments, and Profiles

Migrated Mailchimp contacts are showing up “never subscribed”

I am in the process of migrating to Klaviyo from Mailchimp, and all of my contacts are showing up as “Never subscribed”, when in fact they had previously subscribed.Is there a way to update their subscription status to subscribed?Also, will my deliverability be affected if this is not updated before sending my first email from Klaviyo’s platform?Thank you in advance for your help!

CVanContributor I

asked in Lists, Segments, and Profiles

searching for email addresses using just the "domain address"

We have been receiving some fraudulent orders (our shopify store) and many using “outlook.com” and other “blank, blank@gmail.com” Is it possible to search for specfiic domains with a wildcard symbol? i.e. *@outlook.com?

CVanContributor I

asked in Lists, Segments, and Profiles

searching just the "domain address"

We have been receiving some fraudulent orders (our shopify store) and many using “outlook.com” and other “blank, blank@gmail.com” Is it possible to search for specfiic domains with a wildcard symbol? i.e. *@outlook.com?

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Anonymous

asked in Lists, Segments, and Profiles

Shopify Integration - Klaviyo creates Profiles for customers WITHOUT an email

I checked a customer in Shopify that does not have an email, nor do they have any opt-in set. See screenshot below: It appears customer with phone and address have been synced. This was the during the initial sync when using Re-import.Can someone please confirm what fields in Shopify trigger a customer to import during Re-import? I was only expecting customers with emails but I do see value in getting these other customers, since an email may be captured in the future for them and getting their history is useful.

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Anonymous

asked in Lists, Segments, and Profiles

Shopify Integration - Import Customers - Never Subscribed

Hello, I have all my customers with an email and Marketing set to Email subscribed. In Klaviyo, the customer Profile shows “Never subscribed” see below. Any guidance?

A

DevinEngleContributor I

asked in Lists, Segments, and Profiles

Best practices for pushing profiles from a POS to Klaviyo via API - adding to list and subscription?

This question is specific to pushing customer profiles from a point-of-sale database to Klaviyo via API. We could set an opt-in to email marketing flag in the user-interface of our POS for a cashier to adjust. If the customer at the cash register states they want to join the email list and provides their email address, what best practices would you recommend from that point forward? Would you recommend sending the profile to Klaviyo as subscribed or as never subscribed? Should the profile be added to a list? Should that list be single-opt-in or double-opt-in? Then if a customer is ever at the cash register and says they no longer want to receive emails, should we push that to Klaviyo as unsubscribed or as suppressed? If a customer is ever at the cash register and says they are not getting the email but really want to (and they perhaps unsubscribed in the past -- our clients report this is a frequent occurrence), if we push them as subscribed, will that take priority over any previous

DevinEngleContributor I

asked in Lists, Segments, and Profiles

Is Klaviyo inconsistent with the definition of suppression?

Hi! I have been struggling with the documentation available on suppression. It seems that everywhere I look, or anytime there is a drop-down menu to filter suppression profiles, there is a different list of how suppression is defined. I’m relatively new to Klaviyo, and I’m hoping someone can either confirm that the documentation is very confusion and/or help provide some clarity. :-) When filtering for a segment, suppressions options are unsubscribed, hard bounced, has invalid email, and is manually suppressed. When filtering the list of suppressed profiles, the options are unsubscribed, marked as spam, email bounced, invalid email, and user suppressed. -- Why is marked as spam not on the segment filter? how would a marked as spam profile appear in the segment filter?-- Is the email bounced in the suppression list filter a hard bounce or a 7 consecutive soft bounces?-- I understand that user suppressed and manually suppressed are the same thing (just two sets of confusing terminology

asked in Lists, Segments, and Profiles

How to determine the cause of poor active subscriber growth?

I want to do an investigation into my total active and suppressed profiles. The above image is my current number. I was told by my client that the numbers on the 31st of January wasAll profiles: 852,000Active: 652,000Supressed: 199,000 I want to investigate why there has been little to no growth in the number of active subscribers over the past 6 months. My problems: I can see the data for right now, but I don't know how to check the previous numbers. - how do I check this? What action steps would you take to discover the root cause of this problem? When I know more, I can ask here again to find help with some action steps to solve the problem.I’d appreciate any insights you can provide to help my thinking around this problem Thanks so much, Gary

asked in Lists, Segments, and Profiles

Supressed profile report?

My client's database has a significant number of suppressed profiles in it. I'm trying to create a report or visualize the reasons why people are suppressed, so have they unsubscribed, is it spam complaints, soft bounce, hard bounce, etc.And I also want to create a plan to prevent or minimize further accounts from being suppressed in the future so that we can maximize our marketing reach. Is it possible to create a suppressed profile report? And I'll need to see the data before formulating a plan but any insight here would also be very appreciated Thanks

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