Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,026 Topics
- 2,772 Replies
List Cleaning For Mixed List Type (SMS & Email)
So I’m hoping I explain this right--We had legacy SMS subscribers in a list (with opt in dates when we migrated from SMS Bump). We imported those into a list we called ‘Legacy.’ This was over 6 months ago.Since that point, we’ve done regular list cleanings on our account, have the usual attrition etc, profiles have done merging in Klaviyo as people checkout, etc…. now we have a lot of people mixed into in this Legacy list:Group A - Consented for SMS & EmailGroup B -Consented for Email and not SMSGroup C - Consented for SMS and not EmailI really want the Legacy SMS lists to JUST have the SMS consented folks (Group A & Group C) and move the Group B folks into their own list.I’m thinking I need to create a segment that pulls my Group B people, and make that it’s own list. But then how do I best REMOVE them from the original Legacy list?Is there an automated way to get them OUT of the Legacy list, or do I have to create another segment capturing Group A and C, and convert that t
Email Verification/Validation Software?
Hello Klaviyo Community! Does anyone have experience and/or feedback you can share on email verification solutions? For brands that are still using single opt-in, I need a solution to clean and remove typos, spam traps and other risky addresses. I’ve used Neverbounce in the past, but I know there are several options such as Zerobounce, Kickbox, Debounce, etc. Can you please share any experience and/or recommendations for the best solution? Thanks in advance! Adam
List overlap segment? (people with multiple emails on list)
Looking for a way to make a segment that finds people who are signed up on the email list with multiple emails. I see you can do properties about subscribers but can’t figure out how to make them work together.I do discount code on signup & also have contests, people sign up multiple times.. TIA
How can I segment off of a property uploaded via list?
Hi all! Sorry if this has been explained elsewhere but I can’t find anything that answers my specific question. We did a giveaway on social media and in addition to their names/addresses/emails we asked what product they were interested in. When I uploaded this list into Klaviyo, I included that column in the spreadsheet. Is there a way to target people by the product they selected? Do I have to upload the list in a particular way? Any thoughts on this would be appreciated!Thanks in advance!
How do I create a separate list and let my audience join/unsubscribe from it?
Hi all, not sure if my title properly explains my question. So let me clarify here. I want to send out an extra weekly email with some inspiring stories/messages. This content is a little different to what we usually send and I don’t want to bombard our current audience. Is there a way I can send the email to them and give them the option to unsubscribe just from this particular list and NOT from our brand? Hopefully this makes sense. Happy to answer any questions to help clarify the details. All the best,Chris.
I have three lists that I want to merge, and assign two different flows to it.
Hello! I’m quite new to Klaviyo and, since my previous provider had a different system, I made a mistake when setting up my lists.I currently have:one list for new subscribers with a discount code one list for new subscribers without a discount code a regular, “main” Marketing list (where everyone would have been directed to before Klaviyo, once they went through their welcome series)Having understood this to be “wrong,” I now wish to have just one single marketing list, but with two Welcome Series flows (one with a discount code, one without).My questions are:How do I add the present Discount and Non-Discount Welcome Series flows to my main Marketing list (since they are currently in the other two separate lists I want to delete) How do I change the flows to point to my Marketing list instead of the current discount and non-discount lists I wish to delete? Is it safe to delete those lists I’ll no longer be using after redirecting all new subscribers to the main list?I hope I’ve explai
How do I find Active Profiles/Suppressed Profile count at a prior date?
On this page https://www.klaviyo.com/people, there’s a count in the upper left corner that shows:Active Profiles Suppressed ProfilesHow would I find these number for previous dates? For example, what were my Active Profile and Suppressed Profiles counts a year ago today?information on the https://www.klaviyo.com/people pageIt’s not as simple as making a segment like this:
Reporting for Unsubscribe Reasons
Hello community, I’m collecting unsubscribe reasons and storing them as custom properties in Klaviyo profiles.How do I create a Klaviyo dashboard report or export a tabled report for further analysis? A bit more context:When someone unsubscribed, they can choose from 5 multiple choice reasons.The custom klaviyo property name = Email Unsubscribe ReasonThe “Email Unsubscribe Reason” property value = their choice.
Exclude eBay Customers From Profile List - Shopify
Hi! We have our eBay store connected to our Shopify site, which gets all the customer information, including the email address. Is there a way to automatically suppress any customers from eBay on Klaviyo? As we do not want to email them and also do not want to manually have to remove the profiles each day. Thanks!
How to limit number of emails each customer receives?
If a customer clicks on unsubscribe and is persuaded not to by offering them frequency options ie receive emails weekly, monthly or quarterly or receive only on certain topics or brands how is this best set up ie is customer entered into a segment and the excluded ..? Sean
How to create flow to update properties
I have an add to cart pop up ie when customers click on add to cart they are offered the opportunity to personalise their experience. I get the hidden properties of the product they added to cart to trigger the pop up. Question is how ccan get this field value into our custom property field for Brand? I will also need to be able to trim the field ie to remove product model number so that only Brand name enters the custom property... Thanks
Is Double-Opt In worth it?
Hey Everyone,We have been using double opt-in since we set up our account in Klaviyo but it doesn’t seem to increase the subscribers. Do you think it’s worth a shot to try single opt-in for sometime to understand if that’d lessen the customer’s frustration in having to go through multiple steps? I know we worry about the spam but what if the customer forgets or doesn’t bother to go for the second step, then we might actually be missing out on a quality lead.Would be good to hear some thoughts on this.Aathira
How to ask EXISTING newsletter subscribers to update their preferences
Hello,I’m looking to send out an email to our current newsletter subscribers inviting them to update their preferences so they can select which topics they want to hear from us about (for example the categories include ‘road cycling’ ‘mountain biking’ triathlon’). Our initial sign up form has these options, and if I open one of our previously sent emails and click the ‘unsubscribe’ link, there is also a link on that page that takes me through to ‘manage preferences’ - however I can’t find a link that will take existing subscribers straight through to this manage preferences page without first taking them to the unsubscribe page.So my question is - how do I find the link to the manage preferences form? Ideally I need this to be a URL so we can add it to a button in the email template, rather than having to link text. Thank you in advance for any insights!
Can a Klaviyo user in a Support role suppress customer profiles?
I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?
Merging invalid emails with their first profile
Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles. I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter. So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is
Zapier Custom Properties Error
Hi everyone,I am trying to create a new custom property in Klaviyo as soon as a person realize an action on my website. It worked with one flow that I created but doesn’t work for another one.For the second one, I want a new custom property to be created from a new video watched on the website. However, the update happens but the property is not created.The main difference between is that the first custom property is created the moment my customer subscribe. The second one is linked to the update of the customer, meaning that if he acts on the website we update the profile and a new custom property is created.Can you tell me what could be the issue here ?Thanks for your help.
What is the definition for Active Profiles?
Hi,I’m trying to figure out why the the number of active profiles under Profiles does not match the Active Customers segment I use. What are the definitions Klaviyo uses for active profiles?I only send email to the Active Customers segment, which has 5694 subscribers, but Profiles show I have 13,142 active profiles.I’ve tried cleaning up all lists and suppressing anyone who hasn’t been active in the last year or doesn’t respond to my Sunset Unengaged Flow, but that doesn’t seem to have affected the Active profile count.The Segment definitions I have for active customers are:placed order at least once in the last 52 weeks or last active in the last 120 days or was added in the last 180 days person is not suppressedI would like to pay for a plan that reflects the actual number of customers I’m sending email to.
Subscribe page not working?
Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea
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