Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,031 Topics
  • 2,790 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 3
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 2

1031 Topics

J
Contributor I
Jacquie BlushAndCoContributor I
asked in Lists, Segments, and Profiles

Can't type in title section when creating List or Segment

I am trying to create a list and a segment however I can’t type into the title section.Obviously this results in a failure to continue to next step.I have tried multiple search engines and a different computer. same result.Is anyone else having the same issue?

4
Taylor Tarpley
Community Manager
6 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How can I create a segment with last product viewed?

I would like to segment based on last brand viewed ( aka collection / product vendor in Shopify ) This would then allow for more personalised emails with relevant content. There is a way of showing last viewed products by creating a feed so Klaviyo is capable of attaining the last viewed product info. It would also be great to be able to insert the brand name into subject line. I look forward to your help on this. Sean

7
Dov
5 months ago
F
Contributor I
Francesca EvangelistiContributor I
asked in Lists, Segments, and Profiles

Is there a way to segment costumers who bought the same product but different producer?

I would like to segment consumers who have bought a product more than once (for example a bottle of oil), but always changing the region of the oil producer. How can I accomplish this segmentation? Than you all!

1
Taylor Tarpley
Community Manager
6 months ago
E
Contributor I
emilyriversContributor I
asked in Lists, Segments, and Profiles

Finding unengaged general engagement profiles

I’m having a nightmare trying to get the right definitions for an unengaged general engagement profiles. To clarify, these are profiles that aren’t subscribed to our list but have been active on site/placed an order with us.I’d like to create a segment of profiles that haven’t received, opened or clicked on an email from us for 400 days or more, haven’t been active on site for 400 days or more, and haven’t placed an order with us for 400 days or more.However I set the definitions, I seem to get profiles in there that have had an email from us in the last year or have placed an order with us in the last year. I’m obviously missing something crucial so if someone could spell it out to me it’d be much appreciated!

3
stephen.trumble
Community Manager
6 months ago
M
Contributor I
meitalmtzContributor I
asked in Lists, Segments, and Profiles

How do I delete a custom property with the new API

This is the API:https://developers.klaviyo.com/en/reference/update_profileI want to delete a custom tag from a certain profile via API.Delete, not set to blank or null.(In the legacy API, I managed to use the “$unset” successfully.)

1
Brian Turcotte
Community Manager
6 months ago
M
Contributor I
msceesContributor I
asked in Lists, Segments, and Profiles

how do i take the names from website sign and add the to a new list

I have people who have signed up on my website but now i would like to add them to a list for my first email.  How is that accomplished.  Thanks

1
stephen.trumble
Community Manager
6 months ago
L
Contributor I
LouissssContributor I
asked in Lists, Segments, and Profiles

List problem

I’ve created a landing page to make customers integrate specific lists but they don’t go into these lists when there are subscribing.  

1
stephen.trumble
Community Manager
6 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

Is there a way to create a segment based on the last product customer viewed

I would like to split our engaged segment by the last product / brand viewed by that profile and send them a Sale email mainly featuring that brand.. Any ideas. Thanks

3
S
Problem Solver III
6 months ago
J
Contributor I
JustinLContributor I
asked in Lists, Segments, and Profiles

Trouble with ... Create a Segment using WooCommerce Subscriptions Data

i have purchased this plugin: Klaviyo Toolkit by Tribe and am trying to follow this documented page:https://help.klaviyo.com/hc/en-us/articles/360035540251-Using-WooCommerce-Subscriptions-Data-in-Campaigns-and-Flows#create-a-campaign-using-woocommerce-subscriptions-data3my general goal is to be able to create segments of our woocommerce subscribers and non-subscribers and to use them in flows based on their activity. i'm running into trouble and an error message told me to contact support: -i get an error message (attached below)-i'm not able to create a segment based on my above criteria-the documentation you provide seems deprecated-the Klaviyo email contact form is throwing an error message, so i cannot reach out to them that waythanks for any help you can give me  

2
J
Contributor I
6 months ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Email Lead Generation

In addition to using pop ups and account sign ups on our own site we are interested in collection email leads on Facebook and other Social platforms. How have you found this process. Alternatively have you paid a third party on a cost per lead basis. Thanks Seán

3
popsmash
Active Contributor III
2 months ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Heap Integration with Klaviyo

Given how granular the segments you can create in Klaviyo can be.. just how much can the Heap intergration add. If you are using the integration what use cases do you have in place? Thanks

2
S
Problem Solver III
6 months ago
T
Contributor I
tank13Contributor I
asked in Lists, Segments, and Profiles

Remove Unsubscribed profiles after migration from ActiveCampaign (not in a list)

Good Day Everyone, I recently completed a migration from ActiveCampaign to Klaviyo. Here’s the problem though: A few weeks before starting the migration I deleted the unsubscribed and bounced subscribers from ActiveCampaign. Then, I cleaned and verified the Master List and imported it to Klaviyo (this list contains all the active subscribers we had on ActiveCampaign...around 170’000 subscribers) What I noticed is that Shopify added new subscribers to the Klaviyo account (I suppose it also included these people who unsubscribed and extra profiles who are not active anymore) Question is: How can I delete ALL the profiles who are not included in the “Master List” (the master list is 170’000 subscribers and the total number of profiles is 230’000 subscribers...I need to delete 60’000 subscribers) Is there a particular procedure I can follow to make it happen? Thanks in advance.

1
stephen.trumble
Community Manager
6 months ago
M
Contributor I
Mr. DogBedContributor I
asked in Lists, Segments, and Profiles

Creating a segment based on placed orders in the future

I make a donation to a non-profit partner based on a percentage of each sale. I would like to send out an email campaign each month to the customers who made a purchase that month to thank them and share the positive impact their purchase had. I have mapped out how I think this should be accomplished.1- Create a segment that is defined as customers who've purchased in a given month and the segment would be named as such. (Example: January 2023 Customers) I would create these segments for entire calendar year so it will compile the data as it occurs.2- Create a monthly email campaign for each calendar month that pulls it's recipients from the corresponding monthly segment as detailed above. I assume I will be able to create these campaigns, like the segments, ahead of time and select the send date to occur on the given date in the future. I obviously will have to do some editing in terms of the given donation for that month, but I wanted to front load much of the work so it's a quick pr

2
M
Contributor I
6 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to Update Profiles using Activity Metrics

We would like to add as much segmentation to our flows as possible and currently offer customers the chance to choose their favourite brand when updating preferences or within out sign up pop up. We will also add the option within Welcome Flow.However it would be great if we could update customer profiles in bulk. For example if customer made a purchase of brand x or viewed brand x more than 3 times then update brand name to brand x in profile. I would appreciate your thoughts. Thanks

2
S
Problem Solver III
6 months ago
S
Contributor I
Sav08Contributor I
asked in Lists, Segments, and Profiles

Facebook says my Klaviyo audience is too small, but my segment in Klaviyo shows 1,000's of customers are in it. What is going on?

I’ve made a bunch of segments within Klaviyo and integrated them as custom audiences in Facebook. On Klaviyo, it shows there are over 5,000 people in the segment, but Facebook says it’s too small to be used for a lookalike audience. 

1
David To
Community Manager
6 months ago
V
Contributor I
Vintage PrintsContributor I
asked in Lists, Segments, and Profiles

How can I send customer a thank you for subscribing email when they subscribe immediately

How can I send customer a simple thank you for subscribing email when they subscribe?  I have a flow set up but it can take hours for the first email to arrive if at all.  All I want to do is create a ‘Thank you for subscribing’ email with a discount code that will arrive in their inbox straight after they have subscribed. that is all. I don’t want them to have to do the ‘double opt-in’.  I’ve set it to Single Opt-in, but they aren’t receiving an email straight away.  This was so easy in Mailchimp and I’ve spent hours now trying to sort this, any help would be appreciated! 

3
V
Contributor I
6 months ago
G
Contributor I
Gingersnaps_SGContributor I
asked in Lists, Segments, and Profiles

How do I limit the Subscribe Page only for Subscribers that are not in the list?

Hi Everyone! Newbie here.  So I created a QR code which links to a subscribe page in Klaviyo. To make it simpler and easy for our target subscribers, I included an offer in the success page. Is there a way for us to limit the success page only for customers that have newly signed up? So if they signed up already, the coupon code won’t pop up? thank you!

1
Dov
6 months ago
C
Contributor I
caitlin.bennContributor I
asked in Lists, Segments, and Profiles

Creating a segment for Bold V2 subscribers

Hi there!I am trying to figure out how to create automated segments based on our Bold V2 subscribers. I have followed the instructions for how to do the integration following the steps outlined here: https://support.boldcommerce.com/hc/en-us/articles/6740843522964. But after completing this step, I am still not seeing where/how I can create segments based on the webhooks/events discussed in the documentation. Please help! :) 

3
alex.hong
6 months ago
P
Contributor I
pkehela_mokeboContributor I
asked in Lists, Segments, and Profiles

Black List Email-Addresses from Double-Optin Mails

Dear Guys, i hope you can help us with an extremely important issue as we are in the midst of an litigation with a prosecutor that now reached cease-and-desist declaration against us to avoid any further mails being send to him. The accusation in general contains the point that he a) reproached us that we send him an unwanted double opt in mail (which is impossible to proof how typed in a mail adress into one of our signup funnels) and b) that our double opt in mail contained promotional aspects that is against German law (which is not the cause). The whole claim is really fraudulent but the court declared the cease-and-desist declaration, that we are not allowed to send ANY mail to the customer anymore. As we could blacklist the mail address for sendouts through all our flows, Klaviyo claimed now that they are unable to avoid a sendout of a double opt in mail to the customer if his email address would be typed in in any given sign up form again. And this double opt in mail would then

1
David To
Community Manager
6 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to populate drop down menu with brand options?

At present we have a pop up to with second step to ask customers for product type of most interest however if we could also allow the customer to select their favourite brand then this would allow us to send them more relevant emails. As we use Shopify this would be the product vendor name. Does anyone know how I can make this happen? Thanks

1
Dov
6 months ago
C
Contributor III
ClaudiaContributor III
asked in Lists, Segments, and Profiles

Subscribe Page - Accept email marketing (or not) Woocommece

I’m creating the subscribe page to new customers and I want to add a checkbox that allows people to receive, or not, email marketing.I find a lot of information about SMS Marketing (which is not the case) and when the “problem” is with a Shopify integration, but I’m using Woocommerce.So, if I create a checkbox with the profile property $consent and add the property email do the option does this work? It people don’t check the box they will have a cross in the $consent?Thank you.

4
C
Contributor III
4 months ago
L
Contributor I
lleontiyContributor I
asked in Lists, Segments, and Profiles

How you can avoid 2x opt-in email in the multi form?

Hey guys,  We have a custom form on the website and collecting both email and SMS there. Our main goal - do 2x opt in for SMS but 1x single opt in for emails.  Email is set to list A. This is a 1x opt in list.SMS is set to list B. This is a 2x opt in list.  So when you optin to both, you'll still receive two 2x optin requests coming from the 2nd (SMS) list.  And btw, the same way Klaviyo's multi-step form works. I am wondering if there's any way we can avoid sending the 2x optin email I this case as this is a bit too much when a customer receives 2 messages  (one for email and another one for SMS) . So we want just send an SMS, especially given SMS 2x opt in P.S. If we use the same list for email and SMS, we need to set it as 2x optin and when somebody enters both fields, they'll still receive 2 messages.  Thanks for any help! 

1
Dov
6 months ago
H
Contributor I
hsconlineContributor I
asked in Lists, Segments, and Profiles

Update a user’s preference via a link - not working

Hi, I am trying to use the following variable via a button in an email:{% preference_link 'customer_type' 'gen_cust' %}As described here: https://help.klaviyo.com/hc/en-us/articles/4408802648731-Guide-to-Template-Tags-and-Variable-Syntax-new-editor-#manage-preferences8When I send a test email and click the button, I am directed to my “update preferences” page, however, the custom property specified is not updated with the specified value Both ‘customer_type’ and ‘gen_cust’ are both properties that exist on my manage preference page. What am I doing wrong? If i use the variable {% update_property_link 'customer_type' 'gen_cust' 'www.hsconline.co.uk' %} in the button URL instead, then the property value on the profile is updated, however, I need the customer to end up on their update preferences page rather than my home page.What am I doing wrong with the {% preference_link 'customer_type' 'gen_cust' %} variable?Is there a way to use the {% update_property_link 'customer_type' 'gen_cust'

3
Dov
6 months ago
P
Contributor I
PintxelContributor I
asked in Lists, Segments, and Profiles

Segment users added to a segment by date added

Hi all I need to identify users who were added into a SEGMENT during July 2022.I tried to Snapshot the segment but then, the date added field changes to the date I Snapshotted I tried to Convert to a list but the same issue I downloaded a CSV but same issueHow can I do this? Thanks

2
P
Contributor I
6 months ago
B
Contributor I
BirthsmarterLaurenContributor I
asked in Lists, Segments, and Profiles

segment not filtering properly

We are trying to pull a segment based on due dates (we are a parenting and birthing education program), but the segment is not pulling properly. We have someone’s due date as last year but is pulling when we set the segment as those who are due in 34 weeks. how do we fix? 

4
chloe.strange
Community Manager
6 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.