Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 957 Topics
- 2,555 Replies
How to create an unsubscribe segment to clean my contacts (sunset flow)?
Hey! I feel like this is such a silly Q, but I am going to ask it anyway. I have a sunset flow set up for my unengaged people. But what I want to accomplish is suppressing those that unsubscribed. So I made a segment where my criteria is as follows:I feel like this is not correct...but maybe it is? Please help, homegirl just trying to clean her account up. Thanks!
Creating high roller segment
Hi! I’m creating a high roller segment. I’m following the instructions here but I don’t seem to have the revenue option when I’m creating my definition. Has this been changed to something else? When someone has or has not doneRevenue (NOT ABLE TO FIND) is greater than….https://help.klaviyo.com/hc/en-us/articles/360000407272-Create-Customer-Engagement-Tiers
Missing countries from properties about someone
Good morning,I have an issue regarding locations in Klaviyo.I’m working on a flow and I’d like to send alternative emails to users coming from certain countries.The problem stems from the fact that there are certain countries I can’t find in conditional splits under properties about someone - country.Do you have any advice or fixes?Thanks in advance :)Georges
Lead Lists for College Students
I’m looking to tap into the college student demographic. Does anyone have a reliable lead source they’ve used in the past to gather emails? Or perhaps the best trick for leverage our current master list so that I can sort out the college students or college emails? Thanks!cmfinigan
Canadian CASLCompliance - Abandon Checkout
I have a client who’s business in in Canada. I am looking for clarity on whether we can send Abandon Checkout Emails to site visitors who have not opted in to receive email marketing.CASL compliance seems a bit different from GDPR and I cannot find any exact information around Abandon Checkout Emails.CASL required explicit consent for marketing emails, but implicit consent for certain transactional emails. Does the user entering their email at checkout fall under implicit consent and therefore we can legally send them abandon checkout emails?These emails are automatically sent when a user enters their email details into the website at checkout, even if they have not opted into email marketing.Or do I need to set up a trigger in the Abandon Flow to exclude anyone who hasn’t joined a list? This seems to be a very grey area so hoping for some clarity as excluding users who have not opted into marketing emails will exclude a large portion of users, thus reducing the power of email signific
Add Dynamic User In Klavio Specific List From Zendesk
Hello,I am working on a flow, where i have to create integration in Zendesk, Basically there are some customers which we want to retarget again, they are something like on hold lead which can become our potential customers,The flow is something like, we are taking follow up from Customers through Zendesk ticket, but after 1 followe if they are not responding, we need to make an automation, where we will target that specific customers, And through that specific automation, i want to fire event so we can move that hold lead customer to Klavio List name “Future Lead”, So we can remarket again with some good offer,So in this scenarion, i am looking How i can able to move customer details from zendesk to Klavio, to Speific “Future Lead List”, Please Tell me if there is any scenario, Currently its only showing the method to upload CSV of specific users, I want to make it automaticlooking for the response.Thank You
Have a big list of people we never contacted, what's the best way to approach list cleaning without any data?
ContextSigned up to Klaviyo back in May and have a huge list of 140k emails and only 10k have any meaningful data I can use to create my engage and unengaged segments, another 10k past purchasers and the rest don’t have any data since being imported from Shopify. The sunset flows, unengaged segments and suppression list process are clear to me. I already suppressed about 20k emails that didn’t accept marketing.QuestionI would like to know how to best approach the data collection and subsequent list cleaning without having to blast all 100k emails at the same time for (let’s say) 10 times until I have enough data to see who is active or not. Are there any segments I can create that would allow me contact these partially?What I tried alreadyTried creating a segment based on people’s first activity but only goes back to May, so it leaves out all 100k emails completely Tried creating a segment based on profile creation, but they were all basically created in May so they are all included My
Active List vs Main List
Hi all, I’m very new to Klaviyo and tying to learn lists and segments. We have imported customer data into Klaviyo and I have a certain number of active profiles showing but they aren’t all in the main segment list. I can’t work out how to get them all showing in a master/main list so I can then start segmenting them. I thought I might be able to export the active profiles via a CSV so I could then upload them into a master/main list but this doesn’t appear anywhere as an option. Any help anyone has on this would be greatly appreciated. Tabetha
Is there a way to sync form questions from Google form into Klaviyo's customer profiles?
Hi there! Say if I were to create a survey using Google form (its free!), what is the best practice to have the information collected from each form question directly synced/ updated into the Klaviyo’s customer profiles? I know that we can use Typeform/ Survicate to create the survey as these 2 survey platforms have direct integration with Klaviyo. However, I am trying to explore other ways that could possibly save up cost.
2 email addresses in one profile
There are often two customers related to our business, the adult child and their parent. The adult child may be the one that makes the purchase and has the product shipped to their parent. That means the name and email address in the profile is for the adult child but their parent is the end user and who our informational email messages are geared toward. Is it possible to have more than one email address and name under one profile so they both receive the emails? If not, when we do get an email address for the end user, which is rare, do we need to manually set up a new profile for them and create a work around to trigger the email flow for them?
How to get information and get it into their profile
Hi - thank you for reading this, I wish to know a certain information about some of my profiles (some I already know the information about) -> specifically “role”.Is there a smart way to get this information?Create a segment (that doesn’t have the property “role”), and send them an email, and get them to click something. How would you suggest I collect this? Create “list” -> “add a subscription page” -> “subscribe” -> create the fields with the specific values I need? Or something else..?
Edit Preference page
Hi there I am working on my Preference pages. I know that I have to do it under each list, but if I send to a Segment (see picture) then the Preference page for a list is not used. Do I need to ad the list the campaign and the the segement? to make sure that the right Peference page is used?
Unsubscribe option for segments
Hello!I’m hoping someone can help me out a bit since I’ve gotten stuck :(I’m preparing some new flows that will go out to all customers, but I want to offer the option to unsubscribe to these flows specifically (since these flows are about a particular feature). My concern right now is that if someone unsubscribes, they will unsubscribe from all emails entirely. While I know we can make list-specific unsubscribe options, I would need to use a segment. Is there any way to make an unsubscribe option for a segment only? Thank you!!
How to export full report for customers include what he purchase!
Hello, Im trying to export reports from the website, The report should include customers details, and what they purchase and purchase history. more then that im trying to export Products views as well but i wanna know who looked at this products and not just the views or click and so on.basically i want full reports in CSV but couldn't fint any segment or list to match what i want, i even tried API and thats limited as well…. someone knows how to do so?
Users email with typo in bounce list
Hi! Trying to clean up my suppressed email list - I see there are users invalid emails with typo, some who entered it while at checkout and proceeded to complete a purchase.Under suppression list, these users appear either under ‘bounced’ or under ‘invalid email’.I wanted to create a segment to gather them all so I can fix the typo in their email addresses, but I see no option to do so. Is there a suggestion on how to solve? Thank you,Hila
How to add a flow to profile
Hi there, I have multiple issues with Klaviyo, but the most urgent one is this: I have a sign up form to collect new subscribers. Subscribers from this form should automatically receive a first “welcome” flow. Before I send a specific campaign to them. But here’s the issue: Profiles who signed don’t get added to the subscribers list (I just found them by coincidence). I had to make a snapshot in order to create a new list, which I also added as a trigger to my welcome flow. So now, the welcome flow has another trigger (members of this new list). But I just checked the “send messages” overview on each profile and there was nothing. And also no flow attached to each profile. Now I am asking myself, how this should ever work. If I have to send each e-mail manually since the flow doesn’t work, what should I use Klaviyo for?
Creating segments based on links clicked in email
Hi Everyone,I’m interested in improving our Welcome series of emails to make the journey more personalised for our subscribers. I would like to ask a simple question in the first email and provide two answer options. I would then like to segment the subscribers depending on which answer they choose - so we can then tailor the remainder of their welcome journey based on their interests.Does anyone know how I can set up this segmentation? Thanks,Mary
OPT out question
Hi,I have had a business that had to be closed down and instead I am starting a new business within the same area. I would like to use my old list of customers and inform them about my new business so I wonder if I can import the customer list with an CSV file and in the first email sent out give them an opportunity to Opt out if they are not interested any more?I really hope someone can help me with this question.Have a nice day!Br Åsa
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