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Hi I'm having difficulty viewing the mobile preview of my email template within the Klaviyo editor. I've followed the suggestions I've found in other posts, such as activating the desired versions in "Display Options," but I'm unable to locate this option in my editor.Currently, I only see "Content  and Styles" with the options "Default" and "Universal if I click Content" When I click on the "Mobile" tab, the preview appears blank. I've tried clicking on various buttons within the editor, but I cannot find the option to activate the displays or adjust the visibility settings.While I can see options for both mobile and desktop views, only the desktop view is currently enabled.I would be grateful if anyone could provide some guidance on how to resolve this issue. Here are some specific questions:Is there a known bug or issue with the mobile preview in Klaviyo? Are there any specific settings or steps I might be missing? Could it be a problem with my template's code or structure?Thank you

Hi, I tried a few times to add the new Klaviyo app on Shopify store, but kept failing with an error message attached...Does anyone know how this issue to be solved?  

How can one limit the default replenishment flow to only show one specific product and not populate the whole order? 

Hi there,I want to create a waitlist for my Christmas products on Shopify and have decided to use a subscribe page to do so. I created one, but now it is not working and I want to delete it. Unfortunately, I can’t see a way to delete it now. Is someone able to assist? Kind regards.

Hi I'm having difficulty viewing the mobile preview of my email template within the Klaviyo editor. I've followed the suggestions I've found in other posts, such as activating the desired versions in "Display Options," but I'm unable to locate this option in my editor.Currently, I only see "Content  and Styles" with the options "Default" and "Universal if I click Content" When I click on the "Mobile" tab, the preview appears blank. I've tried clicking on various buttons within the editor, but I cannot find the option to activate the displays or adjust the visibility settings.While I can see options for both mobile and desktop views, only the desktop view is currently enabled.I would be grateful if anyone could provide some guidance on how to resolve this issue. Here are some specific questions:Is there a known bug or issue with the mobile preview in Klaviyo? Are there any specific settings or steps I might be missing? Could it be a problem with my template's code or structure?Thank you

Hi,Is there any way, for preview emails, to not have the links transformed into impenetrable trk.click URLs?We check all links for all campaigns before we send them. Right now, we have to click on every email to check that it goes to the right product, etc. If we could see the normal link in test emails we’d know just by looking at it that it was correct.If this isn’t an option somewhere, could this be a feature request please?Many thanks,G

Hi all!One question as per the topic: I’ve noticed that in my GTM account I have several Klaviyo email addresses in the users (I’ve added none), some of them even as administrators. Is this normal? Can I delete these users?Thanks in advance for any contribution! 

Hey!  I’d like to create a system where I can use conditional logical to show or hide a block for a group of countries instead of individual countries. For example creating a ‘group’ so instead of just person.Country == “Germany” OR person.Country == “France” for each country, the logic would recall a group of countries e.g. person.Country == “Europe”Is there a way to do this in  the backend?  Thank you!Ellice

Hi, I'm trying to set up a branded sending domain and I need to add/update my DNS records.I purchased my domain through WIX. I've managed to add the TXT and I've added the first NS record to the CNAME records but it's not letting me add more.Is that the correct place to add these records and do I have to add them all or is one enough??Thank you so much!!!!  

I want to send out a newsletter that has a link to our most popular video and invite our fans to post it on their own social sites and then we will pick a winner every week and send the a free item. Is there way to make that sharable link that will post to their FB/IG is they click on it? What options does Klaviyo have to do something like this? 

Hey there,I have a couple of questions as I am unfamiliar with Klaviyo flows and forms. I have been using another software previously.I have created a form to embed into my customers website but I’ve noticed that the only notification visible to set up for this form is through creating a flow that notifies the owner that the form has been completed? Is there a way to send the details from the form as part of that notification? So for example a client has completed their name, company details, contact details, how they would like to be contacted and their message. None of this information is included in the notification as part of the flow but would be great if it can be? My second question is around the form set up. I have noticed that once the form is set up there is no way to edit the list the collected data is saved to? Can this be made editable so that a new form doesn’t need to be created? Lastly, there is no option to add multiple triggers in a custom flow? Is there a reason for

Hi Klaviyo Community,I’m having a recent issue with text boxes while composing emails - my ability to mouse into text boxes to edit texts is very limited and is forcing me to use keyboard workarounds.Double clicking into the text box will select a block of text, or all text, but won’t let me position the cursor to specific location, or deselect without highlighting another paragraph.I can only select blocks of text with the mouse.If I click into a text box, I can right arrow on the keyboard to get a normal cursor; but have to do the rest of my selections and edits with my keyboard only. This is majorly affecting my workflow.This only affects text boxes that are in-line; text boxes set in tables in the left column work normally.Is this an issue specific to my computer? This occurs in both Chrome and Firefox on PC, Windows 10. Any advice or confirmation that this is an issue for others is appreciated!Thanks!  

Is there a way to filter the get events query by campaign attribution? I can filter by metric id of course but in the case of a customer I am working with, they have a large amount of events coming in and even limiting the time-range to within a month and then manually filtering by campaign is taking a bit too long. I know I can do this on the metric query aggregates endpoint but then that endpoint doesn’t provide me with the additional details within the event that I am interested in.

Is there anyway to create and save universal content through the api? We would like to create reusable product blocks for our customers as universal content that can be easily dropped into email campaign templates if possible.

Hello, My domains are registered with Squarespace but I have the Name Servers pointed to JustHost where my website is hosted.I have entered in the info into my SSpace DNS Settings but Klaviyo can’t verify them.There are zero instructions for any alternate situation like mine so hoping I can get some help here as I am hitting a wall to get this to work.If I have to put the info into JustHost via my CPanel - where do I do that B/C I looked in the area where I put my DMARC in and the ‘NS’ type isn’t an option in that part.Thanks!

I am new to Klaviyo and trying to be super careful. I need to import a list of people who have been subscribers for a long time (outside of Klaviyo).When I import them to my newsletter list will it trigger any kind of automated email? (These people have been subscribed for so long that they will be confused if they get a verification email or a welcome email). Thank you for reading this and for forgiving the novice nature of my question ;) :D Maryanne

Hello Klaviyo Community, I’m currently setting up a sunset flow for subscribers on my main email list who have been subscribed for at least 180 days but haven’t opened an email in that time. The goal is to re-engage them with a discount offer, and if that fails, to suppress them to maintain list health. Current Setup: 1. Unengagement Identification: Subscribers who meet the unengagement criteria after the sunset flow are tagged with a custom profile property “Unengaged” set to “yes” (using text due to issues with boolean properties in Klaviyo I have seen with this topic).2. Suppression Process: These unengaged profiles are added to a segment called “Suppress Profiles,” which I plan to manually suppress monthly and remove from my main list. Challenge:My concern is regarding subscribers who are suppressed but later decide to rejoin the email list. The “Unengaged” property would still be set to “yes,” potentially causing them to be re-suppressed in the subsequent monthly cleanup. Proposed

Hi Klaviyo Community,I'm currently managing email marketing for two brands with the same target audience. One of these brands is performing well with email campaigns, but the other isn't seeing the same success.I'm considering running campaigns for the second brand under the same Klaviyo account as the successful brand, similar to an affiliate marketing approach. My idea is to introduce the second brand to the existing subscriber base of the first brand.Is it possible to do this within Klaviyo? Can I schedule and manage email campaigns for both brands under a single account, and if so, what are the best practices to ensure both brands maintain their distinct identities and no harm in klaviyo account?Thanks for your insights!

Hello all! When I started setting up the account months ago I selected woocommerce as store option.In the meantime I switched to Shopify, however Klaviyo keeps asking me to connect to woocommerce in the “welcome setup flow”. What I already have done:I clicked on remove integration woocommerce. I added Shopify integration reloaded/ log out log inIt continues to ask me to connect to woocommerce. Any help here? Thank you :)  

I see no way to translate the new Shopify reviews widget, is there any way to translate it or edit the texts?

We followed this link to check for the valid phone number formats : https://help.klaviyo.com/hc/en-us/articles/360046055671-Accepted-Phone-Number-Formats-for-SMS-in-KlaviyoWhile updating the profiles from the Update list api ( URL: {{baseUrl}}/v2/list/:list_id/members)But few of the formats aren’t working correctly. PFB the respective request body.Working correctly for below Request Body:{"profiles": [{ "country":"USA","phone_number":"+12345678900" }]} Not working for below:{"profiles": [{ "country":"USA","phone_number":"2345678900" }]}&{"profiles": [{ "country":"US","phone_number":"2345678900" }]} Error Response:{"detail": "+2345678900 is not a valid phone number."}

I have a sign-up form in my home page, it can display based on the settings in Klaviyo(timing and targeting). And when I close the sign-up form, the teaser can be shown correctly. Buy when I refresh the page, the teaser disappear. I suppose the teaser should be always shown even user refresh the webpage. Is there any other settings should I do? 

Hey everyone, how would you accomplish this flow? I want to do a welcome series to our newsletter based on what form they came in from. I want them all to end up in the same general “newsletter” list, but have a different email be sent as their welcome email. What trigger and conditional split would you do based on the 3 different forms we have on our site?  Here is an image of what i am thinking for reference: 

I am trying to figure out how to stop those who enter my VIP flow from also triggering the repeat purchase flow. I noticed i got two emails even though the filters definition is different. This is also the second time in a week and a half that i got the first VIP email sent to me. Can someone please advise how i can fix this for my client.The Vip flow is also split between first time vip customer and repeat vip customer with a discount code in both initial emails. The repeat vip side has the same exact coupon code but when recipeints go to use it it is invalid. 

Hiii Klaviyo Community, I am having issues setting up our branded sending domain on Klaviyo. I have tried both dynamic and static methods however both receives an ‘Action required’ status. Our Domain provider is Digital Pacific Any insights greatly appreciated!