Accounts and Settings

Get help with managing your account and settings.

  • 643 Topics
  • 1,677 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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643 Topics

C
Contributor I
creativehouseukContributor I
asked in Accounts and Settings

How do I contact Klaviyo about billing when I've cancelled my plan?

I’m trying to contact Klaviyo to get them to refund me my bill after I cancelled but it’s absolutely impossible.Because my plan is cancelled, I can’t use the live chat or email function. I’ve raised a ticket which they’ve replied to but I cannot reply to them as the email bounces back because apparently it’s spam. I don’t want to spend all day trying to find out how to contact Klaviyo, I’m trying to run a business!! All I want is a refund for my cancelled plan. The plan was cancelled on the day the money was taken!

1
Taylor Tarpley
Community Manager
1 year ago
Japricott
Partner
JapricottPartner
asked in Accounts and Settings

Can I publish forms on my WP site while already having my Shopify store connected?

Hello everybody,I have a client of mine that have 2 websites:A Shopify store for her ecommerce A wordpress site used as a blogThe main website is the WordPress site and she recently created a subdomain where she linked her Shopify store.I’ve done the integration for the Shopify store without any problem and everything is working smoothly. For the WordPress site we’re using Active Campaign at the moment but soon we’ll switch to Klaviyo as well. Can someone help me clarify these doubts?Is it possible to add a javascript code to WordPress and showcase sign ups form on both websites? If yes, will it work also on Elementor sign up forms? There’s a way to add a tracking code for the visitor activities on WordPress and have the data stored on the same Klaviyo account? We would love to segment our audience based on what they read on the blogThanks in advance. Best,Jacopo

5
Japricott
Partner
1 year ago
S
Contributor I
StevensCopyContributor I
asked in Accounts and Settings

Why can't I send test emails?

It keeps saying “You have reach the daily limit, please try again tomorrow”.  It’s been over a day and I cant send anymore test emails.  What should I do? Please and thank you. 

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
abbysourdoughContributor I
asked in Accounts and Settings

Why can't I delete lists, edit forms or create new lists in my account?

Hello - nothing seems to be working in my Klaviyo account suddenly!  It was working fine yesterday and first thing this morning but not now.  I can’t delete lists, make changes to my forms or even set up new lists.Anyone have any ideas why?  I don’t currently have any support as just setting up my account and will upgrade to a paid version once I am ready to start sending emails. 

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
JecciContributor I
asked in Accounts and Settings

How to intasll Klaviyo into 5 different Store URL within one shopify account?

Hi GuysI have 5 different Store URL within one shopify account; when I install the Klaviyo into the second store, I can’t change the srore URL in my Klaviyo account?  I want to know what should I do...  

1
Taylor Tarpley
Community Manager
1 year ago
U
Contributor I
UniquePrintsContributor I
asked in Accounts and Settings

Change Accounts phone number

Hello,  I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway.  Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad… Sincerely Mike

1
chloe.strange
Community Manager
1 year ago
L
Contributor I
livespiffyContributor I
asked in Accounts and Settings

Two-steps authentication - new phone

I have two step authentication set up on my account, and use an authenticator app on my phone. I recently got a new phone, and wiped my old one, and my new phone hasn’t carried over my authenticator settings. So when I go to the authenticator app, it doesn’t have my account. Therefore, I can’t access my account to update the authenticator settings. What can I do? (I’m accessing it on my partners account, for the time being). 

5
JimmieaQuick
Active Contributor III
1 year ago
S
Contributor I
SamAbbottContributor I
asked in Accounts and Settings

Question Mark favicon in Gmail

When sending campaigns/emails from Klaviyo the favicon in Gmail is appearing as a red question mark which automatically looks like spam.After speaking to Klaviyo support they suggested setting up a BIMI in google, you have to this do by obtaining a VMC which is not cheap.Has anyone found an easier solution to this which ideally doesn't cost $1500 every year?

2
S
Contributor I
1 year ago
J
Contributor II
jigabytesContributor II
asked in Accounts and Settings

Received Code 200 but only 1 Tracker receives a response

Hi Guys,We’ve been going around so many times with the reference documents/guidelines, re-visited our codes and it seems we were able to put in place Klaviyo’s components accordingly since we get a response of code 200 which means “OK - The request completed successfully” in all the tracking events. But among our tracking events only one of them is captured or displayed inside Klaviyo’s Dashboard.1. Activity on Site - OK2. Viewed Product 3. Added to Cart4. Started Checkout5. Placed Order6. Ordered Product7. Fulfilled OrderIs there a way we can figure out why is this happening? We are already losing hope to resolve the concerns. At least if there was an error code pointing to something that is incorrect we could have probably started somewhere meaningful.Would appreciate anybody’s feedback, thoughts or experiences similar to this.Thank you all!

3
David To
Klaviyo Employee
1 year ago
M
Contributor I
malt3195Contributor I
asked in Accounts and Settings

change or delete account

hi i have changed my webshop to luluportraits, how do I delete the other two: lulu cartoon and lulucartoon

2
G
Contributor I
1 year ago
A
Contributor I
Arthur MContributor I
asked in Accounts and Settings

New added user is required to use Multi-Factor authentication and can't because no QR Code is presented beforehand. How should I proceed?

I added a new user as an Admin and when clicking on the invite email - he’s taken to a login page with Multi-factor authentication. The problem is no prior screen with the QR Code is presented, so he cannot get the 6-digit number.

1
Dov
1 year ago
I
Contributor II
injamammahimContributor II
asked in Accounts and Settings

Earn new revenue from klaviyo

Can anyone please explain me how can i Receive revenue share from Klaviyo customers my refer or manage and admin.Thank you :)  

6
allieguertin
Klaviyo Employee
1 year ago
A
Contributor I
AntonyContributor I
asked in Accounts and Settings

All my feeds have been deleted

Hello, I have a big problem. All my feeds have been deleted. I'm still on the same account, but it's impossible to contact the support because my subscription has also disappeared, it's back on free. I am still on the same account. I think it's because I checked the button to integrate klaviyo in "application integration" in my shopify shop when everything was working. I think it rebooted and deleted them all. How do I do this?

3
Taylor Tarpley
Community Manager
1 year ago
Romainl05
Partner - Silver
Romainl05Partner - Silver
asked in Accounts and Settings

Where can I find my Partner ID for Community?

Hi there,Hope you are well =)Where can I find my partner ID please?Can’t find it on my partner dashboard.Many thanks in advance Best

1
Ashley I.
Partner - Silver
1 year ago
R
Contributor I
Race PartsContributor I
asked in Accounts and Settings

What do I do if my billing card on file was replaced but my account is now suspended?

We had replaced our card on the account.  It was not updated until recently as we had a new card mailed.  This card was updated today, but the account is still showing Disabled.  How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?

1
Taylor Tarpley
Community Manager
1 year ago
Quiet Owl
Contributor II
Quiet OwlContributor II
asked in Accounts and Settings

How to change the phone number used for for two-factor?

We just got a new office number that we need to use for the two-factor code, but I don’t see any field in any of our settings that allows me to update that number?

3
R
Active Contributor II
1 year ago
A
Anonymous
posted in Accounts and Settings

Live Chat Is not working

Hello, I am in the paid plan but customer support live chat is not working. I sent mails to support countless times but nobody is replying. Very poor customer service. Because of the issue I cannot resolve with the customer service, I cannot automate my flows. I am in the paid plan but cannot use the granted features. Please solve it.

8
R
Active Contributor II
1 year ago
A
Contributor II
applauseContributor II
asked in Accounts and Settings

How to edit Preference Pages?

On the preference page: https://www.klaviyo.com/email/pages, I can’t edit out an empty text box or change the text language. Please advice where I can do. 

9
R
Active Contributor II
1 year ago
R
Contributor I
RFGContributor I
asked in Accounts and Settings

Exporting Images in Bulk

BULK EXPORTING IMAGES from Klaviyo library? Other than individually saving, is there a way to get all the assets out of Klaviyo? 

3
R
Active Contributor II
1 year ago
A
Contributor I
aman_adscellentContributor I
asked in Accounts and Settings

Account suspended despite successful payment

Hi, I cleared the last invoice, still my account is suspended. I’m also not allowed to contact support team. How do I reactivate my account? 

1
chloe.strange
Community Manager
1 year ago
A
Contributor I
anscContributor I
asked in Accounts and Settings

Are contacts add to Klaviyo if they don't mark the accept marketing opt-in at checkout?

Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added? 

1
Bobi N.
Partner - Platinum
1 year ago
G
Problem Solver I
gregrobsonProblem Solver I
asked in Accounts and Settings

Feature Request - "remember me for a week" (or similar) on login page

Hi,Since starting with Klaviyo I’ve noticed I get asked for 2FA every time I log in and that when returning to the website my session isn’t remembered.I don’t know of any service that’s this strict. It’s actually quite annoying when I’m on the same browser/device every day!Even payment services like Stripe give you the option when signing in to be remembered for that browser for a week.It seems a bit overkill for an email/SMS platform.

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
meldrcContributor I
asked in Accounts and Settings

I earned the Klaviyo Product Certification but my name is not on the certificate. How can I correct this?

Instead they put my handle “meldrc”.  I would like my full name instead but I’m not sure how to get this corrected.Thanks all!Melanie

2
D
Contributor I
1 year ago
C
Contributor I
copywriter-hubContributor I
asked in Accounts and Settings

Managed Customer pending and did not receive confirmation e-mail

Hello Klaviyo Community!We recently became Klaviyo Partner and I added a customer of my agency to the Managed Customer tab. But he says he did not find the confirmation e-mail sent by klaviyo (so he can confirm and be moved from pending to active in my partner dashboard). How can I send the confirmation E-mail again?I tried reaching out to klaviyo by e-mail, that was 2 weeks ago, still no response.I have been thinking of archive the client, but I do not know how it works, and if I can add them to managed clients again after that.Did you have a similar problem? How did you solve it?

1
Taylor Tarpley
Community Manager
1 year ago
G
Contributor I
Glen WhiteContributor I
asked in Accounts and Settings

Multi-Factor Authentication - Is it possible to set up on two phones at the same time for the same account?

I have MFA set up on my own phone but I want to also set it up on a different “work” phone. Is this possible? Both would be providing authentication for the same account and both phones have different numbers.Currently I use Google Authenticator. I have tried exporting the account from the old phone to the new phone but it doesn’t work on the new phone.

2
Taylor Tarpley
Community Manager
1 year ago

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