Accounts and Settings
Get help with managing your account and settings.
- 563 Topics
- 1,469 Replies
Hello , We are syncing the historical data in our website.The first time when we sync the data it failed at around 99.3%. So again we have started the sync process but it has again failed at around 99.8%. Due to this, we are getting error notifications in our Klaviyo account. Please find attached screenshots for more info. Can you please check and let us know the issue?
Hello,I am getting confused with the klaviyo multi account setup. We wanted to use klaviyo on our website. we have two environments development and production environment. 1. Do we need to create two accounts for the development and production environment?2. If we have two 2 store views of a site, do we need to create a separate account for them or one account will do?Can anyone please suggest me for the above questions?Thanks in advance !
After going through shopify to access klayvio is prompted me to connect my store again for no reason and wouldn’t allow me to move forward until I did. I completed those steps and now everything is gone. All my subscribers, emails, flows, analytics it’s as if it’s a brand new account. I need to access my previous account or recover my information. I also had to upgrade the plan again and make another payment just so I could live chat an agent who still isn’t available. There’s only a sales line but no CUSTOMER SERVICE contact number for me to receive immediate help. I have been completely inconvenienced and I need to know how to fix this now.
A few weeks ago our emails began sending links that when clicked, would take our customers to a “your connection is not private” page, for all links. I reached out to support and they said it was an expired SSL on dedicated domain tracking. They claim to have since turned off dedicated domain tracking on our account, “Your account was moved back to a shared click tracking domain (with https:// links for which we provide the SSL certificates for)”. But we are still seeing all of the links on our emails go to these connection not private pages.Is there something else that I may be missing? It’s causing open and click rates to absolutely tank.
Hi This is urgent as my client is waiting on me!I am a consultant and a client gave my access to their Klaviyo account. Previously, another client had given me access to their account. Now when I try to log into Klaviyo, I get a message saying my account has been disabled and the previous client’s name is shown on the right top even though I tried to log in with the current client’s access button. I have written to support. My question is How do i enable my Klaviyo account? How do I then access my current client’s account( the invite is already in my email)Please Help!
Maybe I’m missing something here, but I don’t get notifications for replies etc from this forum anymore. I think I may have signed up using a domain I no longer maintain, but when I go to the account settings via Klaviyo, my login etc is fine. I just don’t see anywhere at all where I can view or update notifications/settings. Any advice?
Hi, I woke up today and saw our Klaviyo account had been disabled and we have no idea why.I want to speak to support but I can’t seem to access the chat function as the account is disabled.Can anyone shed light on why this may have happened and how to reverse it?Thanks,Luke
Hello,I changed my default sender email, but it keeps using the wrong one. I tested it out by leaving a product in my cart. Does anyone know why?Also my second question is how to prevent my mails going spam? I already connected my own send domain and I made a professional email (info@domainname), but my old personal email keeps being used as sender.I would highly appreciate it if someone could assist me in this matter.
I recently enabled double opt-in for my master list. Should the confirmation email show as an event on a subscribers profiles or should I trust that Klaviyo is sending it out? I guess would like some transparency as to whether new subscribers are confirming their subscription.
Hello,I have a multilanguage shop on woocommerce, with translations running through WPML.I have integrated Klaviyo to have the optional checkbox for signup in the cart, and I’ve customized the text for the CTA (Email marketing consent label). However, this text cannot be translated in woocommerce ( i tried stringtranslation and a couple extra translation plugins). That’s probably because it’s not been properly coded in the plugin to be translatable. Anyone else found a solution for this?
Hi there,Is there a way to remove or unpublish products from my catalog on Klaviyo? We are on Shopify, and have a ‘£2 Carbon Offset’ product set up which can be purchased at checkout. It is quite a popular product however we do not want it to display in our dynamic products when sending campaigns.Many thanks,Benji
Hi all,I hope you are doing well This is my first time using any kind of email marketing software so this question might be dumb. So, I am a dropshipper with a lot of SKU’s and I am trying to set up an abandoned cart flow. I am using Pagefly to create some of my landing pages and when I set up my email template with “dynamic” product blocks it takes me to the regular Shopify product page and not my custom landing page I made with Pagefly.I tried with “static” product blocks but the “auto-generate links” also sends me to the product page and not the custom landing page.And if I understand correctly adding my website link manually will send all my customers to the same page no matter what product they have abandoned, if so that’s also not an option.So my question is then, how can I send my customers to my custom landing pages with the correct product that they have left in the cart? Thanks in advance.
I’m just curious why it’s so hard to get support from Klaviyo? The chat is often offline during normal business hours. Support email tickets are slow in being responded to and often the replies are sporadic and not actually helpful in addressing the problem. Klaviyo is a top knotch email provider in my opinion, but the inability to get support is so disappointing.Can anyone shed some light on this? Is it a temporary staffing issue? I want to be a raving fan, but….I can’t get anyone to help with this fabulous platform.
What determines the decision for Compliance Team to remove Dedicated Sending Domain settings? I’m asking as a person who made a mistake and now may be facing a huge problem that can cost days to weeks of work if they decide not to remove the dedicated sending domain I set up.
Hi there,In the account settings, I see that we have more profiles than our current email plan. I don’t know how to interpret this “overage” in practical terms though. For instance, if I try to send a campaign to a segment with 1000 profiles, would those emails be sent without an issue? Or will only a portion of those be sent? Does the limit only apply to campaigns that need to go to more than 2500 profiles? I would appreciate if someone could explain, or point me to any documentation with details.Thanks, -oo
Hi guys. I want to send emails for my business but with my name at the front of the front name and then my business name. This is what I mean in the inbox - Dan // Deliciously Guilt Free It seems really simple but for some reason I can’t work it out at all. Thank you in advance Dan
Hi, I am new to Klaviyo and WooCommerce. My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account. When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.
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