Accounts and Settings
Get help with managing your account and settings.
- 337 Topics
- 858 Replies
Hi there,Is there a way to remove or unpublish products from my catalog on Klaviyo? We are on Shopify, and have a ‘£2 Carbon Offset’ product set up which can be purchased at checkout. It is quite a popular product however we do not want it to display in our dynamic products when sending campaigns.Many thanks,Benji
Hello,I have a multilanguage shop on woocommerce, with translations running through WPML.I have integrated Klaviyo to have the optional checkbox for signup in the cart, and I’ve customized the text for the CTA (Email marketing consent label). However, this text cannot be translated in woocommerce ( i tried stringtranslation and a couple extra translation plugins). That’s probably because it’s not been properly coded in the plugin to be translatable. Anyone else found a solution for this?
Hi there, This is an urgent request. One of my client account & disabled & because of that I'm unable to access any of my client kalviyo account because I'm unable to switch account. Please switch my kalviyo account to the one Im admin so that I can access all other account while my client can contact kalviyo for account reinstate.
In order to manage the mailing of several companies, is it better to create several accounts with a single registration email or create several different emails for each account. I think the first solution is the best but I also read that there can be unfortunate data transfers between accounts...
Hello,I changed my default sender email, but it keeps using the wrong one. I tested it out by leaving a product in my cart. Does anyone know why?Also my second question is how to prevent my mails going spam? I already connected my own send domain and I made a professional email (info@domainname), but my old personal email keeps being used as sender.I would highly appreciate it if someone could assist me in this matter.
I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help!
Hi, I’ve been having an issue with Klaviyo for some weeks now. I will let you know the issue and then troubleshoots I’ve already done. CMS Used: Shopify. Theme: Latest Version, Shopify 2.0 Problem: I’m creating and launching a campaign to my audience list. When people are clicking on the links, some of them are landing to a 404 page. Most are not. But it’s like 25% would be on the 404 page. The page people are landing would look like: /collections/shirt/products/Y292ZXItY2 It’s the end that is interesting because for people who know Shopify, products pages don’t end like that. Of course I tripled checked the email, and all the links are correct. When I sent preview to myself or other people, it’s working. So overall, my issue is random. What I did to troubleshoot: - i’ve sent this morning another campaign, to a segment of my audience with Mailchimp. I hadn’t that issue. I used Mailchimp to test if the issue was from Klaviyo or Shopify. - I don’t have the issue with my ads. - i’m seein
Hi - I am trying to update my Images & Brand settings and have been able to update everything but the default font under “styles”. When I click on the menu I have no option but century gothic. Is there something I’m missing?I have added Fonts under the Fonts section but it does not seem to impact the default font under Brand.
Hi, Can you please help me about the link between Shopify and Klaviyo ? When someone subscribe to the newsletter on Shopify, the contact information goes to “Profile” on my Klaviyo but i did not go to “list”. Why ? Is my Shopify is well connected ? How to solve this problem ? Thank you
Hey everyone, does anyone else have issues with their billing on Klaviyo? I have many customers on this platform, but for some reason for one of the customers, I am unable to get out of the FREE Version of the software. The billing went through last month with no problems, but it didn’t allow me to send the right amount. The past three days I tried three different credit cards to upgrade the account another tier higher or swap out billing methods. Nothing seems to work. I don’t get an error message. Once I click the upgrade button, the window just sits and nothing happens.
Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!
Hello, I am new to klaviyo, transitionning from mailchimp.So I followed the tutorial, i first migrated data from mailchimp to klaviyo, and then data from woocommerce to klaviyo. I see the history of purchases on the left, but see, on the right, it does not show on the right panel METRICS.How come ? should I do the other way around ? sync first woocommerce then mailchimp ? does that matter ?
Hello ~ I am new and struggling to find the embed code to input into Woo site for new Newsletter Sign ups. Totally confused. I created a 3 x part flow (for new newsletter sign ups) and I also created a pop up ‘sign up form’ simply capturing an email. We are now going with our own Divi theme of pop up to capture the emails but I’m unsure how to link the 3 x part flow I’ve created for new newsletter subscribers? Did I do this backwards? Appreciate any help. Renee :)
I’m having some issues with my Klaviyo acocunt. When I log in to Klaviyo, the left menu shows and I can click on to flows, segments etc.. But nothing shows up on the main part of the screen. I’ve tried incognito - doesn’t work. Restarting my browser - doesn’t workTrying Safari - Doesn’t work.. I just paid for Klaviyo yesterday and now a whole day’s worth of work is gone :(..
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