Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 683 Topics
  • 2,066 Replies
Ashley I.
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Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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683 Topics

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Ana CNew Member
asked in Analytics and Deliverability

Yahoo and Gmail requiremens for accounts with less than 5k contacts

I have an account with less than 5k emails, so as I understand that would not be considered bulk sending in terms of the new Gmail and Yahoo requirements this 2024. Besides not impersonating a Gmail address and keeping spam rates low (which I already do) is not entirely clear whether I should do something else. Do I need to set up an SPF, DKIM, DMARC validation, DNS records or something along the lines?I use by the way a shared IP address from Klaviyo. 

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kaila.lawrence
Community Manager
1 month ago
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Contributor I
molly_fatearthContributor I
asked in Analytics and Deliverability

Gmail Spam Complaints + How To Suppress Them

I know we can't see spam complaints from Gmail + so they're not suppressed - how can we determine which Gmail users have marked us as spam so we can suppress them manually? Is there anyone who’s been able to successfully do that, outside of just monitoring the Spam Rate separately through Google Postmaster?

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bluesnapper
Partner
1 month ago
M
Contributor I
MagnusDSpamerContributor I
asked in Analytics and Deliverability

Is it possible to Track specific Browse Abandonment products and if they were purchased as a result of the flow?

I would like to test/track how many people who have viewed a specific Browse Abandoned product and then completed their order for said product? Basically, is there a way to track conversion rate of specific Browse Abandonment products.

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M
Contributor I
1 month ago
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Contributor II
SteffenDKContributor II
asked in Analytics and Deliverability

custom report challenges - opening in Google sheets/Excel

Hi thereI’m running into challenges when I want to examine the flow/campaign reports I’ve downloaded. I don’t know if it’s due to me being a EU citizen (csv file format is not default here and I have to convert) or if I just fail horribly, but I can’t get the data to show (rates in % in particular) how I want it to - e.g. what should be showing as open rate in % is instead being loaded as long gibberish numbers - both in Excel and Google Sheets.Can anyone help? I’ve searched for help on the general interwebs but to no avail. 

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kaila.lawrence
Community Manager
1 month ago
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Contributor III
DarleenWContributor III
asked in Analytics and Deliverability

HELP - added ro cart event - shopidy v 1.0 theme

I have gone through all documentation and conversations and help in community here > and still cannot get Added to Cart workingI had it working in this theme several theme versions agon - however client remvoved those theme copiesUsing Turbo Florence theme It uses a class for add to cart > add_to_cart.action_buttonViewed product is working correctly - and I have been adding added to card snippet scrript under the Viewed product scriptIs this incorrect placement?I did try in theme.liquid without successPreviously when was working - it was added to product theme.liquid under viewed product snippetAt that time only had access to  ID for add to cart button > and I added and ID to add to cart button code in the theme to get working>script text="text/javascript">var _learnq = _learnq || [];document.getElementById("AddToCart").addEventListener('click',function (){  _learnq.push(['track', 'Added to Cart', item]);});</script>  Current code snippet I have tried  in current t

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retention
Partner - Platinum
1 month ago
IgotchuSeasonings
Contributor I
IgotchuSeasoningsContributor I
asked in Analytics and Deliverability

How can I get more detailed analytics on my campaigns and flows?

Hi everyone,I am trying to find more detailed analytics on our campaigns and flows. I am hoping that yall can guide me in the right direction bc all of my searching has led me nowhere. We have created some campaigns and have had some excellent results as far as leading to sales. However, we would like to know if those people are purchasing initially or if they are waiting until they get a coupon code to purchase.  For example:We created a Black History Month newsletter email that included some history on the holiday, some notable figures, and a couple of recipes. We did NOT include any sort of coupon code or promotion in this email. It was a hit and we had a lot of sales from it—but we would like to know if these sales were done solely because our campaign influenced them to purchase our products at full price (without any code) or if the people went to our site from tge campaign and browsed….and then left and waited to receive an Abandoned Cart or Abandoned Checkout flow email in orde

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StefanUE
Expert Problem Solver II
1 month ago
M
Contributor III
MZeebContributor III
asked in Analytics and Deliverability

Adding Klaviyo KPI's to a Looker Dashboard

I am hoping to bring over a few KPI’s from Klaviyo into a Looker dashboard my team is using (mainly Open rate, CTR, Unsubscribe rate).Is there a way to have an automated daily or weekly sync of Klaviyo data with a google sheet that can then be a data source in Looker studio? Or any others ways people have found to bring Klaviyo data to Looker?

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A
Contributor IV
1 month ago
Stuart
Contributor I
StuartContributor I
asked in Analytics and Deliverability

Branded sending domain for two Klaviyo accounts on same root domain

Tearing my hair out trying to resolve this … any help appreciated.We have two websites built on Shopify (B2B and B2C), with one being the subdomain of the other (e.g. https://wholesale.company.com). Each Shopify is linked to a Klaviyo account, which has been fine for us so far.When trying to set up branded sending domains, I’m only able to activate it on our B2B Klaviyo account. I get the following error message: “There is a maximum of one sending subdomain per domain level. For more help, please contact Klaviyo support.” I tried different variations for each Klaviyo account (i.e. mail.company.com and send.company.com) but still receive the error.Today, I removed the branded sending domain from the B2B account and set up the branded sending domain with the subdomain included (i.e. send.wholesale.company.com). This activated okay, but when I went to add send.company.com to the B2C Klaviyo, I get the same error.Our next best option is to move one of the accounts over to Mailchimp, but we

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kaila.lawrence
Community Manager
2 months ago
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Contributor I
MissionMedContributor I
asked in Analytics and Deliverability

Filter Analytics by Campaign or Flow Tag

I can’t find anywhere in Klaviyo to edit my analytics dashboard such that I can choose to filter statistics by on campaigns by tags. Seems like a feature that just makes sense if you want to see the performance of a certain category of campaigns.I am not sure if I am just not seeing that button and it does actually exist.I don’t want to see the performance of my transactional emails either so I want a way to filter that out.

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kaila.lawrence
Community Manager
2 months ago
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Contributor I
jbailey0624Contributor I
asked in Analytics and Deliverability

BigCommerce Email Verification Issues

Hello,I’ve been able to get 3 of the 4 verification records to verify.  The only one I’m having issue with is “kl.domainkey.u161779.wl030.sendgrid.net” I got the kl2.domainkey.u161779.wl030.sendgrid.net to verify so I’m not understanding why the other one will not.  Any help is appreciated.Thanks,Josh

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kaila.lawrence
Community Manager
2 months ago
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Contributor I
maticContributor I
asked in Analytics and Deliverability

Increase in unsubscribes

Hello,We've observed a marked increase in the number of unsubscribers across our Klaviyo accounts in recent weeks.Total amount of unsubscribes on one of our accounts (last 30 days)Disclaimer:I am fully aware that this is usually the result of worse content, new segments definitions or something of the sort, and of course that was the first thing I considered, but after doing some digging I quickly realised that this has to be something else entirelyWhy I believe it’s not the content/segments?A couple of things that would support this are:- No changes in our standard sending regime: same schedule, segments and material- No drop in other engagement metrics: other metrics like open rate, click rate, revenue, spam rate etc. stayed similar or even improved- Not on all accounts: only seeing it on a couple of our Klaviyo accounts​​​​​​​​​​​​​​- An unusual spike in daily unsubscribe rates has occurred, even on non-campaign days. We actually manage about 3x more unsubs even on non-campaign days

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kaila.lawrence
Community Manager
2 months ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Analytics and Deliverability

Klaviyo CDP

I’ve seen videos and some info about the Klaviyo CDP, but I’ve seen nothing as to the pricing, how to sign up, and some real video examples of how it looks and operates. Is it out yet or not?

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DavidV
Partner - Gold
2 months ago
Nermine
Partner
NerminePartner
asked in Analytics and Deliverability

Click Rate isn't reflected.

Hi everyone,I've recently updated all the flows for one of my client's accounts and noticed that the click rate isn't reflected in the welcome series or the customer thank-you emails, despite some purchases being made and the placed order rate being reflected. I also observed this issue in the second email of the abandoned checkout flow, while the click rate is normal in the first email of the same sequence. Do you have any insights into where the issue might lie?

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kaila.lawrence
Community Manager
2 months ago
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JordanNicNew Member
asked in Analytics and Deliverability

Tracking New and Returning Customers

I’m trying to find the best way to track new and returning customers each month. However, the answer to this question seems to differ depending on where I get this info in Klaviyo. I’m looking at three places in the following examples to get the new/returning customers in January 2024. If I pull these figures in the metrics tab, I get 1026 new customers. If I pull these figures from the overview dashboard, I get 649 new customers. If I pull these figures by creating a segment, I get 748 new customers. For this I’m including customers who have opened an email in this same month, I would think this value, if anything, would be lower than the value in the overview dashboard, but it is actually higher.  I’m wondering why each of these is different. Which of these should I be using to track new customers?

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kaila.lawrence
Community Manager
2 months ago
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Contributor I
Lauren772Contributor I
asked in Analytics and Deliverability

sending domain

HI there, trying to add a sending domain from my DNS provider which isn't listed. I'm having trouble with this  

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kaila.lawrence
Community Manager
2 months ago
M
Contributor I
MeditatingMisfitsContributor I
asked in Analytics and Deliverability

Business performance summary shows revenue

My Business performance summary dashboard shows revenue but I haven’t made any sales yet. I go to my Shopify and there are 0 orders. Does anyone know why it’s show this?  

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M
Contributor I
2 months ago
A
Contributor I
aweisnerContributor I
asked in Analytics and Deliverability

553 5.1.8 Domain of sender address does not exist - after new website launch

Hello! We recently have had a huge change in bounce rate (25%+). We are a subscription based company who sends emails for daily updates. The new website was released, and then all of the sudden the bounce rate spiked and the primary reason I’m seeing is “553 5.1.8 Domain of sender address does not exist”. Our domain stayed the same, the email it’s coming from is the same, etc.  What am I missing?

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kaila.lawrence
Community Manager
2 months ago
O
Contributor II
olenaseverynContributor II
asked in Analytics and Deliverability

High Bounce Rate. Blocked by Spamhouse, but not listed in their blacklist.

Hi community!For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. This specific bounce reason also happens for other domains, including hotmail.com.How should I approach this?Thank you!

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kaila.lawrence
Community Manager
2 months ago
R
Contributor I
rhen.stonewardContributor I
asked in Analytics and Deliverability

Active on Site Vs Email Clicks

I’d like to know how active on site is being measured differently than clicks to links in an email.For example, a recent campaign we sent included ONLY links to our website (excluding the unsubscribe link), which is integrated with Klaviyo’s site tracking. The total unique clicks on that email was 1,464 with a 905 unique users clicking. Yet, the Active on Site metric only counted 220. What’s happening?

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kaila.lawrence
Community Manager
2 months ago
J
Contributor I
JayneGContributor I
asked in Analytics and Deliverability

Will changing reply-to-address change/mess up anything?

Given that we have to follow the new Google & Yahoo sender requirements, will changing our reply-to-address on Klaviyo mess up with the deliverability, etc.?According to the new sender requirements the sender address and the dedicated sending domain need to be the same, otherwise we can't send to Yahoo and Gmail addresses. But how about just changing it on every campaigns? For example here: Our current setup is that we have 3 different domains for 3 different geos but we only use 1 email address as our customer service contact point.How does this work for others with the same setup as ours?Thank you! Hoping to be helped here.

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kaila.lawrence
Community Manager
2 months ago
C
Contributor I
Chloe123Contributor I
asked in Analytics and Deliverability

All my links aren't working on emails

Hi everyone, we are trying to send out the email but we found out both call to action and images links are leading to ( the links look usual) notice which is really frustrating , anyone could advise how we could fix this? Obviously The Klaviyo customer support team is not working on weekends while we have an event and needs to solve this and send the emails out asap.  Your advice is much appreciated . 

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ebusiness pros
Partner - Silver
2 months ago
U
Contributor IV
USMarketerContributor IV
asked in Analytics and Deliverability

From Gmail's Promotion Section to Primary Section.

Hi everyone,I have been sending email campaigns and emails via automated flows through Klaviyo from quite some time now, I want to ask if there’s a way where can align emails that land directly in the primary section rather than in promotions, moreover, how can we check if our emails do into primary section or promotions in Gmail recipients?

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Adam Ragsdale
Partner
2 months ago
C
Contributor I
Christie89Contributor I
asked in Analytics and Deliverability

High Bounce Rate - Verizon Media Group

I’m experiencing an extremely high bounce rate from the Verizon Media Group. And looking at the recipient activity in my latest campaign, the majority of emails that (soft) bounced were @bigpond.net.au, @westnet.com.au and @iinet.com.au. I’m assuming there is a correlation between Verizon Media Group and these addresses, but can anyone shed light on what might be going on here? Or does anyone have advice on how to remove these accounts once and for all?

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M
Problem Solver IV
2 months ago
J
Contributor I
jordvegaContributor I
asked in Analytics and Deliverability

Inflated click rates?

Is anyone else experiencing massively inflated click rates? We started noticing it from about 2 weeks ago to now, and it’s showing an over 200% increase to our monthly click rate averages. When looking at individual campaigns as well, they’re also looking to be incredibly higher. Does anyone know if this is just a Klaviyo issue being worked through or what else would be causing this?

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kaila.lawrence
Community Manager
1 month ago
R
Contributor I
RyanSContributor I
asked in Analytics and Deliverability

Verified by Klaviyo but Shopify giving a warning that it isn't pointing to my store...

I have a shopify store and updated my CNAME using the static setting.  Klaviyo says it is verified and everything is alright.  But then I got a notification from Shopify that I don’t understand.  It says: Your domain's CNAME record doesn't point to ShopifyOpen your domain provider's DNS settings for send.MYSTORE.com and set its CNAME record to shops.myshopify.com.What does this mean? What should I do? Ryan 

2
kaila.lawrence
Community Manager
2 months ago

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