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10846 Topics
Y
Problem Solver I
YogatodayProblem Solver I
asked in Campaigns and Flows
All my flows have stopped working - 2 weeks

All my flows have stopped working. We upgraded our shopify theme. We added in the new klayivo js but nothing is working. Flows are welcome (pop-up in not working). Abandonment, back in stock, and thank you for your order. I checked integration tracking but that is working and customer data is coming in. As something changed between shopify and klayivo? I am thinking this is tracking.Cheers,Sharon

523
Sujal
Expert Problem Solver II
9 months ago
K
Contributor I
Kirsty RobsonContributor I
asked in Accounts and Settings
New sender requirements — help!

We keep receiving messages from Klaviyo that we need to do the following steps;Branded Sending Domain Aligned Domain DMARC Setup I had asked our IT support company to look into it for us February and the response I go was  It's slightly misleading because it makes it sound like you must setup branded sending domains when you are sending to Google and Yahoo. But in reality, the current senders (Klaviyo and Shopify) have to setup these authentications since you are not using branded sending domains, and I suspect they had done so ages ago.The only case you must set branded sending up if you are impersonating gmail.com addresses but that's not the case for you. I can confirm, no action is needed.I can only speculate but it's likely that lot of Klaviyo's customers are using the branded domain feature but might've not set them up correctly at the time so they want to make sure that everyone is setup properly. They are probably doing this to prevent customers contacting them about emails goi

3822
Taylor Tarpley
Community Manager
9 months ago
S
Contributor I
SustainContributor I
asked in Sign-up Forms
Back in stock showing on single variant products but not multiple variant products

I’m using the Brooklyn theme for https://atlanticcoastalsupplies.com/ On products with just one size the back in stock button loads e.g https://atlanticcoastalsupplies.com/products/vintage-ball-cap-in-yellow But on products with multiples sizes e.g https://atlanticcoastalsupplies.com/products/heavy-thermal I can’t select the out of stock sizes e.g Medium to trigger the back in stock button to loads  

552
Taylor Tarpley
Community Manager
9 months ago
D
Contributor I
David P.Contributor I
asked in Campaigns and Flows
Flow : time delay excluding night hours

Hello,Can you help me, please, I would like to create a flow that sends an email after an order with a delay of 4 hours but if the end of the first delay is after 10 p.m., I would like to wait until 6 a.m. the next day to send the email.How can I configure this flow ?Thanks

1153
D
Contributor I
9 months ago
Y
Problem Solver I
YogatodayProblem Solver I
asked in Sign-up Forms
pop-up not showing

Where are you supposed to put this code for pop up forms. Its so crazy that Klayivo does not put this some where. We are on shopify 2.0. The form says its live but its not. We added the below code to custom HTML in the theme but then shows on our web side as code?? We have added the app and added our api code. We have added in the klayivo.js. window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'XZqiMK']); I have never been more frustrated with Klayivo as I am right now. 

1164
Y
Problem Solver I
9 months ago
S
Contributor I
sven88Contributor I
asked in Sign-up Forms
Wanting to automatically reset the sign up form count down timer

Our team is wanting to automatically reset the sign up form count down timer at midnight every night. Seems like the two options are either set a date/time of countdown expiring OR set a timer length that starts when visitor sees the timer.Is there a way to do automatically set the countdown timer for the end of each day?

594
Taylor Tarpley
Community Manager
9 months ago
A
Contributor I
Alex SongContributor I
asked in Accounts and Settings
Account disabled for

My account has been disabled for over two weeks, yet the charges just keep on coming for $175 per month. I'm completely locked out from my account and neither email nor live chat support seem to be available. I've done my part, I've submitted a ticket, tried to suppress the inactive users as instructed, but guess what? I can't even get the segment to export. I've been pleading for help daily, responding to the ticket, and yet, it's like shouting into a void - not a single response in over four days! Is there anyone actually working in your support team? Can someone please just respond to my email? \Ticket ID: 1956560 

783
Taylor Tarpley
Community Manager
9 months ago
C
Contributor I
craigwContributor I
asked in Email Templates and Coupons
Dynamic Codes for Shopify Subscriptions

Hello,It seems that Klaviyo doesn’t allow us to create Shopify dynamic codes with Purchase Type: “Subscription” or “Both”.But is you go into Shopify after the first set of 100 codes is generated and manually swap the Purchase Type to include subscriptions, then the generated codes will work on subscriptions (i verified this).My question is what happens with the subsequent generated batches of 100? When they are generated will they increase the number of codes in my existing Shopify discount (that has been manually adjusted), or will the new 100’s be created as new discounts in batches of 100?This is important to me because i have a welcome flow with a % discount that i want to apply to both one-time and subscription purchases. The codes that Klaviyo generates are only for one-time purchases unless you change manually. So i’m trying to verify if the manual change will get the job done of not. I won’t be able to stay on top of manually updating every batch of 100 immediately after it is

2132
Taylor Tarpley
Community Manager
9 months ago
C
caroline.crewNew Member
posted in Sign-up Forms
Double Opt In and Explicit Consent

Hi everyone! I am part of an ecommerce company that markets in the U.S. I wanted to see everyone’s opinion on obtaining explicit consent and enabling double opt-in. At our Shopify checkout page, we have a checkbox that asks individuals if they want to opt in to marketing. This checkbox is pre-checked. We see roughly 65% of subscribers come from the checkout page. But, we are ensuring we are following legal requirements, if any here. We also have several clients that have moved to double opt in for various reasons. I am curious to hear what others experience and viewpoints with double opt in and explicit consent are. I would also be curious to hear the engagement metrics & revenue impact this has had, if any!

890
C
9 months ago
L
Contributor I
Lara KhouryContributor I
posted in Analytics and Deliverability
What is the best strategy to follow once a profile adds to cart but doesn't purchase?

Hello! My name is Lara Khoury and I’m new here, trying to figure out the best way to utilize this amazing tool Klaviyo!I have a question regarding strategy.I’ve just sent my 3rd campaign yesterday afternoon, and while reviewing the deliverability of this campaign this morning I noticed a particular profile who has never purchased. She has viewed and added to cart around 4 products. But didn’t go through with the purchase. What would be the best way to proceed in that case, knowing that the abandoned cart flow is live and she must’ve received them. I’m open to sending her a discount code, but im just not sure how to do it and when.Would love some insights on this.Thank you!

844
ebusiness pros
Partner - Silver
9 months ago
N
Contributor I
NitishContributor I
asked in Accounts and Settings
Using Klaviyo builder/HTML send gmail annotations in gmail promotional tab

Do I need to activate or look up specific settings for Google annotations? I've been trying for a while and can't seem to figure it out. How does this works? 

3612
J
Problem Solver I
9 months ago
M
Contributor I
Myze-LifeContributor I
asked in Campaigns and Flows
+ How to Tag Shopify Customers Who Sign Up for Emails Via Checkou

Hey everyone!I need help with tagging customers who subscribe to emails at the Shopify checkout (not forms). I want to place them in a distinct Klaviyo flow. How can I do this? Thanks in advance!

2331
Sujal
Expert Problem Solver II
9 months ago
E
Contributor I
EricDContributor I
asked in Campaigns and Flows
Is it possible to add attachments to emails?

Is it possible to add attachments to campaign emails?

10434
ebusiness pros
Partner - Silver
9 months ago
S
Contributor I
SfreemanContributor I
asked in Analytics and Deliverability
DKIM not passing with branded domain

I have my branded domain set up but the DKIM is not passing… How do i fix this?

1453
kaila.lawrence
Community Manager
9 months ago
S
Contributor I
Simon-CigoireContributor I
asked in Sign-up Forms
Adjusting Klaviyo Popup and Teaser Visibility on Mobile Devices

I'm encountering an issue with the Klaviyo popup and teaser functionality on my website. On desktop devices, everything works as expected: the popup appears after a set delay, and the teaser is visible before and after the popup is closed. However, on mobile devices, I would like to adjust the behavior. Specifically, I do not want the popup to appear automatically on mobile. Instead, I only want the teaser to be visible. The popup should only appear if a user interacts with the teaser.Currently, the teaser disappears on mobile as if the popup is going to appear (due to a Klaviyo setting to display the form after 7 seconds). Despite trying various CSS and JavaScript modifications to prevent this and to keep the teaser visible without triggering the popup automatically, I haven't been successful.Could you provide guidance or a solution on how to prevent the popup from auto-appearing on mobile devices while keeping the teaser visible and interactive, allowing the popup to appear only upon

4492
S
Contributor I
9 months ago
C
Contributor I
csbrnkContributor I
asked in Sign-up Forms
Signup form: Customer enters twice

Hi all,We are looking into improving our welcome flow and noticed that we have some customers who enter the flow twice.The flow is entered via the sign up form and we have a split for people who are not on the list (new customers) and existing customers.The existing customers normally don’t see the pop up/sign up form again but sometimes they do if they go on another PC (i think?) which sees them as a new customer.Is there a way to have the sign up form give a warning like: this email adres is already used or anything within the pop up.This because they can enter their mail again and confirm it but klaviyo wont send them any mail.If they would receive a mail while being already subscribed and used the discount before we could tell them in the email, however the email we made for existing customers doesnt get send Hope the question is clear and anybody can help me out! Thanks. 

872
bluesnapper
Partner
9 months ago
S
Contributor III
shane.mitchellContributor III
asked in Email Templates and Coupons
Support for multiple currencies in Catalog for promoted products

Hi,I am trying to implement support for multiple currency/price of products in our custom catalog so that emails can feature promoted products in the appropriate price and currency of the region being targeted, however it looks like Klaviyo isn’t designed to support this. I could upload multiple catalogs but this would result in multiple versions of the same product ID and I don’t think Klaviyo supports this, also when creating a feed there is no way to specify which catalog it should be sourced from, so I don’t see any way for marketers to drag & drop a product block with the appropriate currency/price for the products they want to include in the promotional email campaign they are building.How are others implementing different currencies and prices? I find it hard to believe that Klaviyo is limited to a single currency for the catalog feed. We are using a custom implementation on our own e-commerce platform i.e. we are not using Shopify.Any help or advice would be greatly appreci

19357
S
Contributor III
9 months ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Campaigns and Flows
Editing the abandoned cart email repeating bloc

Hey there.I’d like to edit the abandoned cart email repeating bloc from the original one.I need to picture of the product to be above the name of the product and all centered.I tried to do it but I couldn’t figure it out.Anyone has done it before ?ThanksSteve

1067
Sujal
Expert Problem Solver II
9 months ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Sign-up Forms
Hide Email & SMS Sign-up Popup for existing subscribers

Hi, I’d like to hide the pop-up for existing email and/or sms subscribers. I read the help article about targeting users by URL but still have a clarifying question. You can toggle between Containing or Exactly Matching for each setting. Containing This option includes any URL with part of the value you input. For example, if you input "Containing www.klaviyo.com/," this will include www.klaviyo.com/blog, www.klaviyo.com/features, and so on. An asterisk (*) can be used as a wildcard in your URLs. For example, if you'd like a sign-up form to appear on both "help.klaviyo.com/The-Signup-Form-Builder" and "help.klaviyo.com/The-Template-Builder", set the form to appear on URLs containing "help.klaviyo.com/The-*-Builder".  Does that mean that I can simply enter *email* and *sms* or do I need to enter a mostly complete URL?  Here are my current suppressions:When I test, it seems to be working, but want to confirm.Thanks!

683
bluesnapper
Partner
9 months ago
E
Contributor I
Elaine_smithContributor I
asked in Campaigns and Flows
How to access support on trial

I am still on the Klaviyo trial while trying to figure out if the product can do what I need it to do. I am having trouble with a flow triggering an email based on a segment I created. I have tried posting in here for help but have not been able to solve it. The email and live chat support is only available on a plan upgrade. I don’t want to upgrade until I know that the product can do what I need it to do , and I can’t figure that out without support….  So how can I access support to see if this product actually works since I have seen many similar posts about the issue I am experiencing without any solution, and I don’t want to upgrade to a paid plan just to access support.  HELP!! 

902
Kat Mofokeng
Problem Solver III
9 months ago
W
Contributor I
WhipflipContributor I
asked in Lists, Segments, and Profiles
Pausing new leads from flow

Hi, I want to stop any new leads from being added into our account. Only the status updates of old leads should go through. So, ideally disconnecting Klaviyo to our datawarehouse should stop new leads, but that will stop the updates to old leads as well.So how do I handle this situation? Thanks!

693
Kat Mofokeng
Problem Solver III
9 months ago
M
Contributor I
MusashiContributor I
asked in Email Templates and Coupons
Inserted image in live text block not showing up in full width on mobile

Hi! I’m having some trouble trying to set an inserted image in the live text block in the editor to be viewed in full width on mobile. Despite setting the resolution correctly, there is still a padding. I cannot use a live image block as this needs to be sent through SMS. Any ideas on a workaround for this? Thank you!   

721
StefanUE
Expert Problem Solver III
9 months ago
U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles
Competition entrants being pulled into accepts marketing list despite opting out

Hi There, I’m testing an embedded form I set up and when I tick the ‘no’ option for receiving marketing on my list when trying it out - my email address still goes into the accepts marketing segment.  I have the segmentation definition in the second screen shot below - can someone tell me what I'm doing wrong please?   

1117
U
Contributor III
9 months ago
P
Active Contributor I
Pamela-MJActive Contributor I
asked in Accounts and Settings
Adding DMARC to domain notification

Hi everyone,I stumbled upon a DMARC notification from Klaviyo while creating test blasts. It says “Soon, your domain will be required to have a DMARC record”.I’ve already met the Google and Yahoo Sender requirements which includes adding a DMARC record to the domain. What could be the problem?  Screenshot of the notification  Screenshot of my home dashboard on Klaviyo, where I’ve completed all sender requirements including adding DMARC to the domain. 

2152
P
Active Contributor I
9 months ago
C
Contributor I
Components in email templatesContributor I
posted in Campaigns and Flows
New Feature Request - Add descriptions to segments and flows

Sometimes I have to stare at the definition of a flow for several minutes before I remember why I created it or what the purpose is. It would be awesome if we could add descriptions to flows and segments so we could document how they are intended to be used, or are being used. Too many times I’ve wanted to delete/clean things up only to realize after much investigation that the thing I wanted to delete was actually needed. And then I’m too afraid to clean up anything.

525
Kat Mofokeng
Problem Solver III
9 months ago
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