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10841 Topics
L
Contributor I
loverofecommercelolContributor I
asked in Accounts and Settings
How Can I Use Klaviyo Signup Forms but Shopify Email For My Welcome Flow?

As title suggests. I want to use Klaviyo singup form to collect emails, but I want all emails entered into my Shopify Email welcome flow. I currently have all my email flows setup on Shopify that’s why.

442
Taylor Tarpley
Community Manager
9 months ago
B
Contributor I
BeautybymContributor I
asked in Accounts and Settings
List Bombing Help!

Hi,Do any of you know, if you can create a segment catching profiles (bots) - that use the same first and last name (bonner bonner or rease rease as an example).We’re being list bombed, and I have removed a lot of the fake profiles by creating a segment where profiles with numbers in their first and last name are being caught - but we have A LOT where the same first and last name are being used.I have of course activated Double Opt-In for our newsletter, but what else can I do?Thank you in advance.

1932
Taylor Tarpley
Community Manager
9 months ago
M
Contributor I
Myze-LifeContributor I
asked in Campaigns and Flows
+ Offering 10% Discounts in Both Welcome Series and Abandoned Cart Flows

I plan to offer a 10% discount in both my welcome series and abandoned cart email flows but want to ensure I'm doing this in the most effective way. My main goal is to incentivize new sign-ups and recover potential lost sales without overwhelming my customers with too many discounts. My question: How do you manage the distribution of the 10% discount across different flows without customers potentially receiving and using multiple discount codes? Should I offer separate 10% discount codes for the welcome series and the abandoned cart flow? or is it more effective to use the same 10% discount code across both flows. Thank you so much in advance for your time. 

1752
M
Contributor I
9 months ago
M
Contributor III
MarfaContributor III
asked in Lists, Segments, and Profiles
Two Lists or two accounts?

Hello!Upfront apology on TMI, but I do think understanding the whole of it will be helpful to anyone who wants to make recommendations.I am researching for the best option for our specific situation. Our business has one Shopify store;  however, there are general ecomm customers and then another group that shops with discounted pricing using B2B Wholesale Club.All customers are able to subscribe to our main email list if they want to receive the general/ marketing emails from the company. The B2B list has a separate members-only newsletter which is currently being sent from another app.A little background: both lists were on separate accounts from this other app, but the main list moved over once we moved to Shopify, and we left the B2B newsletter where it was until things got situated. It is only once a month and includes a lot of content that is community information so not a lot to drive clicks to the store- maybe one product promoted). So now that I have explained some history, we

2142
M
Contributor III
9 months ago
S
Contributor I
snoogsContributor I
asked in Lists, Segments, and Profiles
Mailchimp not importing signup date data

I have a mailchimp audience and I only want to import one particular segment of this audience (only subscribed emails from one website source).   I’ve tried to use the integration for this and, because the segment is not a audience with audience ID, I don’t see how I can import only the one mailchimp segment.    I’ve downloaded a CSV of the segment and imported but it does not maintain the sign-up date/time data, which I would like to have, as opposed to 1100 listings all listed as joined on today.   Can someone please let me know the most optimal way on importing this segment while maintaining good data.   I tried splitting the Time/Date column in google sheets but it still didn’t show proper opt-in date in Klaviyo listing.   Thanks!

715
S
Contributor I
9 months ago
A
Anonymous
asked in Campaigns and Flows
How do I redirect a subscriber to an early part of a flow?

I have a new list of subscribes (30) that were subscribed to a list and the flow was going to an incorrect list.  I duplicated the flow to now catch the correct subscriber list.  How do I get the 30 early subscribers back into the flow to start receiving emails. I looked at segmenting them but can’t find where I can move them to an earlier part of the flow.

311
Bobby
Partner - Silver
9 months ago
B
Active Contributor I
BTOActive Contributor I
asked in Email Templates and Coupons
Product Images and Event Properties not populating on all Profiles in Product Block

HiFor some reason Product Images and Event Properties are not populating on all Profiles in the Product Block. I have tested by adding and removing the the price and product descriptions, and they both show fine, however the product image doesn't.Also the when the product image doesn't show, the "Shop Now", button doesn't work either.I have tested it through preview mode and email tests, and the same results both ways.Some are registered profiles and some aren't. Some are first time visitors and some returning, there seems to be no real pattern. They all have emails as well.I have checked stock levels, and they all had stock at the time of testing.This is currently happening in a Browse Abandonment Flow - for Viewed Product.Any ideas what could be causing this? Thanks. 

3245
Taylor Tarpley
Community Manager
9 months ago
J
Contributor I
jamiemmContributor I
asked in Email Templates and Coupons
Image Optimization in Klaviyo - Does it Exist?

Hi, folks. I’ve been looking for image optimization options in Klaviyo and really haven’t found what I need. In MailChimp, the size of images is auto-detected and the tool will warn you about blowing up inboxes on mobile clients. From there’s it’s pretty much a one-click option to shrink the image. Does this feature exist in Klaviyo? If not, why?

1202
Taylor Tarpley
Community Manager
9 months ago
M
Contributor I
Myze-LifeContributor I
asked in Accounts and Settings
+ How Does Cookies Work with Klaviyo?

Thanks in advance for everyones help with my questions.1) Do we have to have cookies enabled on our website in order to get the full functionality of Klaviyo?We are located in Spain and have strict compliances with cookies.2) If we set up Klaviyo’s onsite tracking, will that prompt the visitors of our website to accept cookies?3) Do we need to enable Shopify’s cookies banner too?   

5282
M
Contributor I
9 months ago
J
Contributor I
JFSpellsContributor I
asked in Campaigns and Flows
How to send a coupon to someone on their birthday?

I created a pop-up on my site to collect birth date information. How do i actually retrieve that information and send a birthday coupon to customers?

11276
Bethany D.
Problem Solver II
9 months ago
P
Contributor II
pmjchanContributor II
asked in Email Templates and Coupons
update "unsubscribe" font color

I tried to update the unsubscribed: {% unsubscribe%} font color in the email , but failed. It works on other hyperlink but not the unsubscribed syntax, any tricks to change the color ? 

17305
Taylor Tarpley
Community Manager
9 months ago
S
Contributor I
Sales@AHBContributor I
asked in Email Templates and Coupons
Optimal image size for Klaviyo newsletter

HiWe are starting a monthly newsletter using a Klaviyo newsletter template. What is the best size for images (for mobile and desktop)? Many thanksSUe

87833
Taylor Tarpley
Community Manager
9 months ago
S
Problem Solver I
shanermpProblem Solver I
asked in Integrations and Reviews
Bolt x Klaviyo Integration

I am working on setting up our WooCommerce store with Klaviyo. Everything so far is going well except for one, yet critical component. We use Bolt ( ) for our checkout. They essentially override the standard WooCommerce checkout. Because of this, we have to get Klaviyo and Bolt integrated. Does anyone have any experiencing doing this integration?We’re getting stuck on having Bolt pass along the “Started Checkout” event into Klaviyo.Thanks in advance!

493
retention
Partner - Platinum
9 months ago
A
Anonymous
asked in Accounts and Settings
Branded Sending Domain pending

Can someone explain why my sending branded domain is still pending?

1754
Taylor Tarpley
Community Manager
9 months ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Sign-up Forms
Popup form showing to existing Klaviyo profiles (but it's not supposed to)

Hello! I’ve just created my first popup form, meant to signup subscribers.I’ve set the targeting to “Don’t show to existing Klaviyo profiles”, yet it still seems to be showing to existing profiles. I believe the profiles have been cookied, as they got to my website by clicking through a Klaviyo Campaign email. I sent this test Klaviyo campaign to about 200 of my most engaged subs (imported from Mailerlite), and two of them signed-up again (on the popup form). I also had a friend click through, and she got the popup. Any idea why this is happening, or what I can do to fix it? Thanks!

2174
Taylor Tarpley
Community Manager
9 months ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Campaigns and Flows
How to prevent certain dynamic products from being displayed

Hey Team ! I hope you’re doing good. :)For my client, I have a problem with my email sequences and especially the dynamic content.My client owns a jewelry workshop.In addition to jewelry, they offer to engrave jewelry.Of course, on Klaviyo, this is considered an additional product.The problem is that it's not a real product, so it displays an ugly image that doesn't look like engraving.I'd like to know if it's possible to prevent certain dynamic products from being displayed in order to avoid this.In the dynamic code, can I do something like : “if product equals : itemXXX, then, show the next one”.Thank you very much for your help.Steve

4468
katiebragg
Contributor I
9 months ago
T
Contributor I
Tom KContributor I
asked in Lists, Segments, and Profiles
Sample Overlap or Unique

I have a prospect list of 180,000.  I want to create 8 unique list samples.  Do list samples contain duplicates from other samples of the same list?

1214
retention
Partner - Platinum
9 months ago
D
Contributor I
derekContributor I
asked in Analytics and Deliverability
Google/Yahoo sender reqs. with 2 differing domains

I have been trying to get this Sender Requirements worked out. Only just found out this was an issue, so there’s that.Received this in an email the other day:Aligned DomainUh oh, looks like you’ve recently sent some emails that don’t match up. Ensure your default sender email address aligns with your branded sending domain here, then use Klaviyo’s “apply sender email to all messages” feature to fix all your flows at once. We use Google Workspace as our company's email.It uses this domain:bgolftech.com Our website is under a different domain:breakthroughgolftech.com Wordpress is sending transactional emails from info@bgolftech.com Our Klaviyo branded sending domain is set up:send.breakthroughgolftech.com Default Klaviyo sender email address is:info@bgolftech.com (which is a Google Workspace group email, not an account) Woocommerce is sending order emails using:orders@bgolftech.com (also, a Google Workspace group email, not an account) Am I trying to fix or do something that cannot be do

542
D
Contributor I
9 months ago
N
Contributor I
NarsiContributor I
asked in Analytics and Deliverability
Branded sending domain setup for Subdomain

It’s been really difficult to understand on how to setup Branded Sending Domain for the subdomain. So I have 2 stores in 2 different market. US and Germany US site is the root domain while Ge is the subdomain (company.com & ge.company.com)I have already set up Branded sending domain for US site BUT having issues with setting up with the Ge site. While I have read couple of articles that mentioned that“ in Klaviyo, you can use the same subdomain for multiple accounts since it will all be attributed to that one domain in your DNS. For example, if you manage a US and UK account for a given brand, you can use the same sending domain for both. If you use one sending domain across multiple accounts, the CNAME or NS records should be the same, but each account will have a different TXT value and each TXT value needs to be added into the DNS record.” So TXT record is added successfully! So I have CNAME records for US and NS records for German site. As I mentioned US set up is completed but

2833
Sujal
Expert Problem Solver II
9 months ago
M
Contributor III
Megan.PooleContributor III
asked in Lists, Segments, and Profiles
Segment Ordered Multiple Products

I’d like to segment customers into anyone who has placed order of +1 items. I have tested “Has Placed Order where Quantity equals” but it does not return any results.Suggestions welcome!

1975
kaila.lawrence
Community Manager
9 months ago
M
Active Contributor I
mrosiqueActive Contributor I
asked in Sign-up Forms
Embed signup form multiple languages

Hello,There are many docs related to how to manage multiple languages, however all of them are focused how to manage the languages after collecting the client data.My signup form is embed (Shopify store) within the home page, into the Klaviyo app block:My store has four languages, all languages properly translated, the primary language is Spanish. When the visitor select English, the whole store is in English, therefore the embed signup form should be displayed in English… I tried to translate the form like a “dynamic text”, but it seems the Klaviyo block doesn’t work in this kind of translation.Keep in mind the translation should be displayed before the client selects his preferred language, in case he wants subscribe.So, Is there any way to translate the embed signup form when the home page changes to other language?Many thanks;Miguel

6332
Ashley I.
Partner - Platinum
9 months ago
G
GproliNew Member
asked in Analytics and Deliverability
DKIM signature error

Hello, maybe somebody can help me with my mail deliverability that has decreased a lot latelyIf it is of any help, my domain is with Godaddy and the hosting is with Shopify.When i checked  the deliverability on mxtoolbox, it says.DMARC okSPF okDKIM: No DKIM-Signature header found There must be at least one aligned DKIM-Signature for the message to be considered aligned. - (more details below)  in the DNS I have these registers  CNAME em5957 u42928282.wl033.sendgrid.net. CNAME s1._domainkey s1.domainkey.u42928282.wl033.sendgrid.net. CNAME s2._domainkey s2.domainkey.u42928282.wl033.sendgrid.net. TXT 20221202175443pm._domainkey k=rsa; p=MIGfMA0GCSqGS…...   Thanks in advance for your help.best.  from  mxtoolboxHeader Name Header Value Return-Path <hola@umoacosmetics.com> X-Original-To ping@tools.mxtoolbox.com Delivered-To tools@tools.mxtoolbox.com X-CMAE-Analysis v=2.4 cv=bIXQYtyZ c=1 sm=1 tr=0 ts=65fc5819 a=/2CdLx5IRoNPuvkYUEJlPw==:117

1892
kaila.lawrence
Community Manager
9 months ago
C
CN29TomNew Member
asked in Campaigns and Flows
Flows do not start & members don't get added on my list on WIX

Hi,I’ve set up my Wix sync with klaviyo, and set up flows with emails ready to start (live). The problem is that when I do testing to trigger different events such as adding new subscribers, adding to cart, initiating checkout events etc, emails from the flow do not start sending. Why may this be happening? Is there a way to start automatically emails from the flow?Thanks

411
bluesnapper
Partner
9 months ago
Z
Contributor I
ZenLifeMCContributor I
asked in Campaigns and Flows
Manually adding a user to a lIst-triggered flow (newsletter)

We set up our first flow to be triggered when someone signs up for our newsletter. If we add someone manually to this same email. list does that also trigger the flow for them?Robert

2903
S
Contributor I
9 months ago
Y
Contributor I
YoavshafContributor I
asked in Sign-up Forms
Custom popup data colleting - automation to Flow

Hello Community,I'm seeking assistance in creating a signup pop-up that gathers information for a special event, including the event date (under the property "DateEvent") and the type of event (chosen from multiple options such as birthday, anniversary, or other).I recall the need to create a custom property, but I'm encountering an issue as it doesn't allow me to create three different ones. Any guidance on how to overcome this obstacle would be greatly appreciated.  

764
Y
Contributor I
9 months ago
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