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Hi! I recently finished integrating my ecommerce (custom code, no vendor) with Klaviyo.Imagine you’re a first time visitor, the events that will be logged are the following, in order:Active on site Viewed product Added to cart Started checkout Identify (email) Identify (first name, last name) Placed order (server side) Ordered product (server side)So, when testing, I realized that events prior to the Identify calls will not be retroactively recognized when the customer finally inputs his email.This means most of the events I’m interested in will not be registered for first time visitors. Example: I’ll have a person’s email, but the Started Checkout event will not be registered, which is arguably the most important event in ecommerces, because it happened prior to the Identify call,I could log Started Checkout after the user submits his email (and /identify has been successfully called). Although it is not the logical order of events happening, that would not matter as customers that do
Hi there, If I create welcome flows that contain 15% off coupon code, will it clash with my browse abandonment 10% off coupon code? As once customer opt-in, they would automatically receive welcome series and will receive browse abandonment flow if they click the product. And how do I prevent them from receive both.My welcome flow filter: Placed order zero times since starting this flowMy browse abandonment filter:Checkout Started zero times since starting this flowPlaced order zero times since starting this flowAdded to cart zero times since starting this flow
Hi folks!I’m trying to figure out the best way to calculate revenue from our email list, specifically - how much of our email revenue is coming from first time customers, versus getting existing customers to buy again.Not 100% sure the best report to run for this. Wondering if anyone has some good advice? Thanks in advance, Daniel
Replenishment flow emails - but the 'last purchased' section only shows products specific to a category? (Shopify)
I have created a Replenishment flow and email, that emails a customer after a certain time frame, to remind them to repurchase shampoo. However in the ‘last ordered’ block that I have found in the pre made Replenishment email. (where they can click and see what they purchased last time). It will show the customer their whole cart, rather then just the shampoo products within the category I am targeting. Is there a way to get the ‘last ordered’ block section to target specific categories of products. aka if they also bought a conditioner, it would not show.
Plain and simple :)I realized I had a typo on a en email that have 7 people waiting to get it. If I change the email content, do they get the new one? I understand that trigger times cannot change with people waiting but what about content? I also updated a picture :)
I want to add a custom metric or event in magento2. Is it possible? If yes, how can I make it. Problem statement:Currently I have subscriptions in my site. Where the users will subscribe for a product. So I have to get a count of revenue generated in that. So how can I add a custom metric or event for that? The below shown is the metrics which are available pre-defined in the klaviyo for magento. So in this, is it possible to add a custom metric. If so, how?
So I’m about to merge a bunch of lists… I have a segment that is pulling in all the profiles, which i’ll export, then add a specific custom property to each profile which will correspond to a flow filter for flows that are triggered by list membership ( as outlined in this klaviyo doc)I think I’m pretty much ready to pull the trigger (pun intended) but what I want to clarify is…If all my current profiles get this new property (I’m calling it “Origin_Merged_Exclude_Trigger” with a value of “Yes”), what does the flow filter do to new profiles that have NO value for this property? Will they still enter the flow as intended? I’m just a bit concerned about the “doesn’t equal”...Hope this makes sense! Thanks!
We have a free trial kit that goes out to a customer, and when we receive it back we mark the ORDER with the tag “KR” and then we know the kit was returned. And a tag “KNR” if the kit was never returned. KR - I want to email them after it’s returned and let them know what the next steps are and give them an offer.KNR - I want to remind them to return the kit. We can’t change the Order Status, because often they are buying multiple products. So I need it to be based on a TAG. Or a custom data field (can we do that in Shopify)? We can’t add the tag to the Customer level because they could order our kits multiple times over their lifetime. Thoughts??
Hey Community! Join me and a couple of other Klaviyo experts this Wednesday 20th April for a live Q&A: A/B testing your email and SMS marketing! Live Q&A is an informal question and answer session where we answer your questions in real time as they come through the chat. And this one's a happy hour, so feel free to bring a beverage! This Q&A will address some of the top questions from Klaviyo users on how to identify opportunities for A/B testing, how to set up A/B tests in Klaviyo and how to measure success. After touching on some FAQ's, Customer Education Specialist Jemma O'Leary and her co-hosts Josh Zaldana (Lead Growth Marketing Manager), Carola Leiva (Product Manager) and Sian Arthur (Growth Success Manager) will answer questions live from the audience. You'll leave feeling inspired to test, learn, and iterate on all aspects of your SMS and email marketing! Register here to join the fun.
Hi, I want to start an abandoned checkout flow using Klaviyo. I want to send out my abandoned cart email to anyone who accepted marketing on checkout and double opt-inned. What I would need is, that once a customer types in his email and proceeds to the next step in the checkout process klavyo automatically sends out the “confirmation mail” (obviously only when having the “accept Marketing box” checked).I can only find solutions to send the abandoned cart email out to people who signed up through another list. how do I integrate the double opt in email for the checkout emails? I cannot find a solution for this. thank you
Hi there,In the account settings, I see that we have more profiles than our current email plan. I don’t know how to interpret this “overage” in practical terms though. For instance, if I try to send a campaign to a segment with 1000 profiles, would those emails be sent without an issue? Or will only a portion of those be sent? Does the limit only apply to campaigns that need to go to more than 2500 profiles? I would appreciate if someone could explain, or point me to any documentation with details.Thanks, -oo
Welcome Series flow to be triggered every time that a new customer provides their email, not just through the email sign-up pop-up form or email sign-up footer. Can we update the existing flow someway to be triggered multiple ways, including when someone new provides their email during checkout? Our checkout is hosted on shopify. I’m thinking maybe we merge all the leads to a single list and then make that global list as the trigger for the flow. Can anybody suggest if that’s a good idea or if there’s any other way to approach this?
HI Guys,I’m new to Klaviyo, and moving from another program. I’m just starting to work everything out before I completely move all my work flows over..I integrated my Shopify store then did a huge cleanup of customer profiles in Shopify (deleted inactive accounts Shopify) but Klaviyo is still showing these and counting them towards my usage.How do I get Klaviyo to reflect the correct number of profiles (delete the removed Shopify profiles).Thanks advance❤️ Stevie
Hi guys. I want to send emails for my business but with my name at the front of the front name and then my business name. This is what I mean in the inbox - Dan // Deliciously Guilt Free It seems really simple but for some reason I can’t work it out at all. Thank you in advance Dan
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