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The above is the customer thank you flow suggested by Klaviyo.But if you see, they suggest we wait 1 day before sending them a thank you email.But won’t our customers need to receive a thank you email right after they place an order?Or am I missing anything.I’m just trying to understand the psychology behind it.Thanks!! :)
Hello.I’m designing a template for a client (just creating new Universal Content blocks). Test emails render correctly on Outlook Mac, Gmail (via Chrome), Apple Mail and some others.I’ve used the ‘Split’ block to create the header with a logo on the left and button (as another image) on the right. The white logo is a transparant PNG and doesn’t have the line embedded and is placed on a dark blue background.One of the stakeholders is using Microsoft Mail (v16005.14326.21524.0) on Windows 11 and is getting a thin white underline spanning the width of the logo/box.Originally the logo has a URL to the website, but removed that thinking it’s created by being a hyperlink. The other button image on the right doesn’t have the underline.Does anyone know how to fix it i.e. remove the white underline?ThanksNeel
We have been utilizing your server-side subscribe API to facilitate user subscriptions to list. However, it has come to our attention that our server IPs have been blocked, likely due to your list bombing prevention measures. As a result, our clients are currently unable to receive subscription emails.Please assist me for the same how can i proceed?? Thank you for your understanding and cooperation. We look forward to your response.Regards,Hafiza
Hi, am posting here in the community to ask if someone may be able to help me!l have 2 stores, I used 2 different accounts to join kalaviyo for both stores. I set up a flow for a store and activated it successfully. Account (1) runs normally.There's nothing worth mentioning. When I create a flow for the 2nd account and press activate it (live), I'm informed that my 1st account is Disabled and the 2nd account is inactive, I can't log in. There's no reason at all.Thank you in advance!
I have my reviews flow set up. when I test the flow and click a star to review, I get an invalid link. I see the area in the template to edit the link address, but I am not sure what to put there. Any help would be appreciated :)I’ve also made my Review Submissions form, how do my customers get to that?
Dear Expert,Could please visit this wordpress booking website?https://locationjewel.com/Klaviyo is not installed yet. Just wondering if you'd be able to do it for when we are ready.Specifically, Can we send auto emails based on properties users viewed?Any suggestions and comments will be highly appreciated.Kind regards,Siddique
Hello Klaviyo CommunityI’ve been able to successfully implement dynamic product information based on what the customer has purchased. I’m now looking to have dynamic texts and links based on the product.For example, if I have a table with 2 columns. The left column will be an image of the purchased product. How can I have dynamic text and link in the right column based on what the customer has purchased? I do see the ability to hide/show content blocks, but thinking there has to be an easier way. Also, I assume to show complementary products based on the purchased product is pretty straight forward.Anyone able to point me in the right direction? I’ve been going through the articles as well.Thanks!Joe
Hi Klaviyo Team,I am encountering some challenges with setting up multiple flows for different sign-up forms that link to the same list, and I would appreciate your assistance in resolving this issue.Setup:I have two different sign-up forms: One for a discount code Another for a free PDF download Both of these forms link to the same list, which I've named "Newsletter." I have created separate flows for each form, using a filter based on $consent_form_id.Issue:When a user subscribes to one of the forms, they receive the opt-in email, and upon confirmation, the corresponding flow (e.g., the discount code flow) is triggered. I also add a custom property to the subscriber profile at this point. However, if the same user subscribes to the second form approximately 90 minutes later, the $consent_form_id updates, but the new flow is not triggered. The user does not receive the welcome message for the second form either.Additional Information:I have enabled double opt-in for both forms. For
Is it possible to add customers to an existing list within a flow based on action or just part of the flow? Scenario: We have multiple points where we obtain newsletter sign-ups/opt-ins for example, through events, collaborations, API integrations and competitions. I have setup personalised welcome emails to ensure customers are reminded on how/where they have opted-in. I have been manually adding these customers into our standard welcome flow via a list upload but was hoping there might be an easier integrations e.g. being able to ‘add to a list’ node?
Hi there, This is an urgent request. One of my client account & disabled & because of that I'm unable to access any of my client kalviyo account because I'm unable to switch account. Please switch my kalviyo account to the one Im admin so that I can access all other account while my client can contact kalviyo for account reinstate.
Hey everyone,I’m running into an issue when I’m uploading a clients HTML source it seems to be off center slightly. I’m by no means an HTML expert but messed around with the padding and took a quick look at the source coding but nothing stood out to me. Any help is much appreciated!
Hello! Thanks in advance for the help. I am creating a Shopify Flow that will trigger Klaviyo to send an email to a specific list of customers when I turn a new product in a specific collection to active. This will allow me to alert customers who have previously purchased a product in a specific collection that a new product has been added to that collection. Here is my flow: I have input all of the correct information into the “Create a Campaign” action on the flow: API Key, List ID, Template ID, Sender Email Address, Sender Name, Subject, Campaign Name - I also enabled smart sending, just in case we add several products to the collection at a time - it won’t bombard customers with a bunch of the same email. When I turn the flow on, the “Checked if...” portion of my flow is successful, but this is the error message I receive regarding the Create a Campaign. All of the blacked-out information is correct. I appreciate the help! I would really love to see this flow work.
When you set a dynamic coupon created for Shopify to expire in X # of days. Does it expire at the same time of day the coupon was created or at the end of the day on the final day? if the email sends at 10 AM on day 1 does it expire at 10 AM on day 3 or at the end of day 3 I just always assumed it was based on when it was created but them I saw someone put in an email that it expired at 11:59 PM and wasn’t sure.
I have a question about the email confirmation rate. In the last 30 days, 156 users filled up our sign-up forms, and only 48 of them get on our list. So the confirmation rate is about 31%. We have a double opt-in. Is that a poor result? What's the average confirmation rate? Thanks!
Hello everyone, My add to cart action is not firing on the anlytics section when ever i try to add to cart on the website the event dos not fire on that time. I have tried every thing on the website and also added the code provided on the article but still the same no solution and i will be sharing the code with you guy. Please have a look at the code.
I created the first two emails in my Welcome Series and they sent out fine. I was late creating email #3 so changed the default wait time to accommodate when I finally finished email #3 which would make it send on Day 9. But it didn’t go out. Everything looks fine to me. It’s live, etc. I don’t know what to do now.
Hey Klaviyo folks!Is there a way to create a flow that sends an email to a customer if the ordered item is out of stock?The trigger is placed order, and I’m hoping to add a condition that says something along the lines of...if the item ordered quantity is <=0, send an email.I couldn’t find it.Thanks!
Hey - I am new with Klaviyo, we are ready to start sending emails except for one problem: Our woocommerce product feed dows not contain sales tax so I need to add 25% Danish sales tax automatically in Klaviyo. We do not want to update products manually with the sales tax each time we send an email and we do not want to chage all the prices in Woocommerce because other systems are reliant on the prices being without sales tax and will not work if we change that. What du I do to fix this problem?
We currently have our Klaviyo account set up with Big Commerce. We have the funnel set up that three emails are generated for shopping carts. One the day of, two the next day and the third one is sent 4 days later, what happens if the price changes during the time the first one and the fourth one is sent? Does it change the price on the email?
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