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10473 Topics
vylla001
Contributor IV
vylla001Contributor IV
asked in Campaigns and Flows
Ensure new subscribers in welcome flow don't receive regular emails

I currently have a welcomes series flow for new subscribers to a segment. I use that same segment for my regular campaigns. How can ensure the new subscribers don’t start getting the regular campaigns until they have gone through the welcome program?

841
vylla001
Contributor IV
2 years ago
C
Contributor I
Crna.OrhidejaContributor I
asked in Email Templates and Coupons
Social Media link preview issue in Outlook

Hey Team, Our client faced an issue with the way Outlook renders their Social Media icons in emails. Basically, the problem is that the social media redirection links are showing up next to the icons and it looks like this:  Is there anything we/you can do to prevent this from happening? Thanks in advance!Jelena

2603
C
Contributor I
2 years ago
A
Contributor I
athanasiusrcContributor I
asked in Email Templates and Coupons
Importing reviews from shopify into campaigns and flows for added to cart data

Is it possible to import reviews for emails based on what a customer has in a shopify cart?

941
A
Contributor I
2 years ago
J
Contributor I
jpshivellContributor I
asked in Campaigns and Flows
Adding A list To a Flow

I recently tried to start a Welcome Series Flow for new customers, but the list I wanted to add to it was not one of the choices, and the two choices offered were not appropriate for what I wanted to do. Which flow should I be using for what I want to accomplish, and how do I get rid of the flow I do not need?

8523
J
Contributor I
2 years ago
S
Contributor I
SparkyContributor I
asked in Lists, Segments, and Profiles
how to clone / duplicate LIST settings?

When I create a new list, is it possible to clone the settings and formatting from another list?It seems crazy there's no easy way to keep colors and font choices and other customizations when creating a new list. It would be super helpful to have this instead of having to customize every list from scratch with our brand colors and voice etc.

6643
S
Contributor I
2 years ago
S
Contributor I
SonFlowerContributor I
asked in Accounts and Settings
Adding users to my Klaviyo account

Hi there - I just created my account/signed up as a paid user, and I am hoping to invite/give access to others in my organization. How would I do that?

36401
S
Contributor I
2 years ago
E
Contributor I
ericarContributor I
asked in Analytics and Deliverability
Order/Revenue Attribution Not Showing for Campaign

I sent a campaign on 12/23 and know orders were placed from clicking a link in that email and nothing is showing in placed orders or revenue. All the metrics are showing in customer profiles (active on site, added to cart, placed order, fulfilled order), but not on the campaign report. We just moved from 3dcart to WooCommerce and I know with 3dcart the sync time was a few hours- with WooCommerce it syncs in real time. Is there something I’m missing as to why the order/revenue attribution would not be working? Thanks!

6422
E
Contributor I
2 years ago
T
Contributor I
TorbenContributor I
asked in Integrations and Reviews
Why the back in stock button is not visible in free shopify template?

Hello at all,i’ve tried to install the recommended back in stock solution on my free template venture but it doesn’t work.i get the following error in the dev console:Uncaught TypeError: klaviyo.init is not a function i’ve tried to fix this with all related help articles, but it’s still doesn’t work.The Button is not displayed on my product pages. I can see only the “sold out” and dynamic payment button.I’ve checked by myself if its work, if i disable the dynamic payment buttons, but this was not successful.I’ve tried to fix this with following recommended functionsalternate_anchor display_on_policy_continue: true replace_anchorHere you will see the added code:<script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script><script> var klaviyo = klaviyo || []; klaviyo.init({ account: "REMOVED", platform: "shopify" }); klaviyo.enable("backinstock",{ trigger: { product_page_text: "Notify Me When Available", product_page_class:

9991
T
Contributor I
2 years ago
L
Contributor I
luciegContributor I
asked in Campaigns and Flows
Infinite looping gif in emails

Hi,I have troubled inserting a gif file in an email. The gif is set up to loop indefinitely but in the email it stops looping after a few seconds. Do you have any recommendations to solve this issue?Thanks a lot for your helpBest

26562
L
Contributor I
2 years ago
B
Contributor IV
blissyContributor IV
asked in SMS
Can customers reply to SMSes I send with Klaviyo?

Can customers reply to SMSes I send with Klaviyo?Thank you.

3861
B
Contributor IV
2 years ago
G
Contributor I
GlazedNYCContributor I
asked in Campaigns and Flows
How can I remove the "credit..." section under an image block???

Hi there, I need help removing the "credit.." block that keeps showing up under the first image block on the preview email - theres no option when editing to take it out and can’t find the answer anywhere on the site either. Does anyone have an idea of how to edit/remove? 

171
G
Contributor I
2 years ago
T
Contributor I
Teresa HanContributor I
asked in Campaigns and Flows
I want to create an email flow to notify my customers that their order will be late (oly for oder before 30 Nov 2021) iusing Klaviyo and Aftership

 I want to filter only shipment order before 30 Nov 2021This filter not work. What filter should I use ? 

471
T
Contributor I
2 years ago
T
Contributor I
TFJContributor I
asked in Campaigns and Flows
What width should my email images be -- 600px is blurry.

Hello, Very basic question that I am not finding any good answers to when searching. I do find some references to 600px, but when I make images that size they look very blurry. The images are beautiful high resolution and saved as png, but they appear to be getting stretched if I make them 600px.  However, when I make them 1200px wide the looks crisp, how I would expect. What am I missing here, why is it recommended to use 600px when they look bad at 600px?  Thanks. 

25675
T
Contributor I
2 years ago
G
Contributor I
GlazedNYCContributor I
asked in Campaigns and Flows
How can I remove the "caption..." section under an image block???

Hi there, I need help removing the "caption.." block that keeps showing up under the first image block on the preview email - theres no option when editing to take it out and can’t find the answer anywhere on the site either. Does anyone have an idea of how to edit/remove?  

1221
G
Contributor I
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Sign-up Forms
Specify character or digit count on form field?

Hi folks,I’m wondering if there is any way to ensure accurate or truthful information could be entered into a form, or verified. For example, in Australia there is an ABN (Australian business number) which is 11 digits long. Is it possible to somehow limit the possible number of digits that could be entered into a form? I’d also consider other options to verify form info if possible. Thanks!

1742
W
Problem Solver II
2 years ago
A
Contributor I
almamedinaContributor I
asked in Campaigns and Flows
Does Klaviyo automatically remove duplicate profiles in flows?

If I have a flow filter and in it, 3 different conditions (with OR) but in those conditions, maybe a person is duplicated. Does klaviyo only takes that email once? Thanks!  

2721
A
Contributor I
2 years ago
M
Contributor I
MayaBrandUpContributor I
asked in Email Templates and Coupons
Wrong Display of Preview Mail in different Mailing Providers

Hi together,sending a preview Mail on different Mailing Providers, It does not display the Preview Mail correct.I hope someone can help me or give me some ideas how to fix this. I’m working with the new Editor.Thank you! Please have a look on my Screenshot Comparisons: It does not show all Elements in FooterThis is, how it should actually looks like:  Some Elements i set one for Desktop and one for Mobile, in the preview Mail it shows both at the same time This is how it should actually looks like: 

12026
M
Contributor I
2 years ago
J
Contributor I
JohanContributor I
asked in Lists, Segments, and Profiles
List problem

Hi, I have just started with Klaviyo and I have created one newsletter list which is connected to an offer. I have also created a list for a ad campaign. My dilemma is that when the ad campaign is over I want the people in the ad campaign to start getting the newsletters, without the discount in the newsletter list. How do I do this? Do I need to change anything in my set up or what do I do?

775
J
Contributor I
2 years ago
J
Contributor I
joeonyx3Contributor I
asked in Campaigns and Flows
How to create a trigger filter for each collection?

Hello,I am trying to figure out how to set a trigger filter on Fulfilled Order trigger in Klaviyo based on collections. I want to filter people who only bought a specific type of item in the Shopify store to create a cross sell campaign. I am confused how to create a collection value so that I can use it on the trigger filter. Any thoughts?

4191
J
Contributor I
2 years ago
O
Contributor I
Operador_StHonoréContributor I
asked in Accounts and Settings
Account has been disabled

Hi, how are you?My account has been disabled and we need to fix this problem, help me.Otherwise we request a refund if you were unable to recover your account.We need urgent help, because we've a promotion launch this weekendz.

1682
O
Contributor I
2 years ago
Stela
Contributor II
StelaContributor II
asked in Analytics and Deliverability
URLs missing in link activity campaign report

Hi lovely people,I’ve noticed in my last few campaigns Link activity is missing - I have the overall click figures but not the URLs. This happened both on A/B tests and non-A/B test campaigns. I want to compare exactly clicks between two or more different URLs used and this piece of info is missing. Has anyone experienced the same?  

992
Stela
Contributor II
2 years ago
N
Contributor I
NextGenPaws Pet PortraitsContributor I
asked in Campaigns and Flows
Is it Possible to Back-populate a Flow Containing Dynamic Coupons?

Hi!I have created a winback flow containing dynamic coupon codes.  When I try to backpopulate the flow, I get an error message indicating backpopulate would only work with static codes.Is there a work around for me to back populate without altering my coupon codes ( I have messages indicating that the code will expire in X days so need to use dynamic codes.Thanks 

12137
N
Contributor I
2 years ago
G
Contributor I
GenixBContributor I
asked in Campaigns and Flows
My list is missing from the flow trigger

Creating a flow that I want to be triggered if someone joins my list…I duplicated my other flow with this settings and when I try to find this list… it isn’t showing?

2431
G
Contributor I
2 years ago
jordank
Contributor III
jordankContributor III
asked in Campaigns and Flows
Issue with previews

My social media links and unsubscribe section are showing up twice (double) in my previews, but they are not in the design that way… how do I change this or what is happening? Thanks!

472
jordank
Contributor III
2 years ago
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