Learn about the profiles in your account as well as how to create lists and segments.
I am trying to create a segment based on customers who have bought a certain product from my Shopify store. I have tagged the product in Shopify. My segment keeps coming up empty even though I know there should be customers in this segment. I have waited 30 minutes and refreshed several times.
I have a problem. I have a multilingual English and Italian site. The default language is English. I created two Pop-ups, one for Italian customers in Italian and the other in English for non-Italian customers. However, every time I import a contact into Shopify, regardless of the pop-up (English or Italian), the email notifications for the contacts imported into the Shopify list are in English (Shopify's default language). How can I ensure that whoever filled out the Italian pop-up can receive notifications from Shopify in Italian and vice versa?
Please show me how to set up a segment that contains all new customers for the last 24 hours.
Hii there. At this moment I would like to know if there is a way to be subscribed to my client’s email list, without my behavior affecting analytics, such as CTR and open rate?? Any thoughts?Thanks!
I am just starting out and not quite understanding the distribution of my imports…I imported 4,684 contacts into my newsletter list. The newsletter list only shows 1,524 contacts. My total active profiles are 4,356. I have suppressed some, some contacts have suppressed. I only have one static newsletter list to which I have imported contacts.Why am I not seeing the total number of contacts I imported in the newsletter list?Can a contact exist in multiple segments? Can a contact exist in multiple lists?If I delete a list, will the contact’s profile also be deleted? Or is that a separate process?I have connected square to my account. Does Klaviyo automatically pull all my contacts over, or do I load them manually? If square pulls them over where are they represented? My understanding is that the newsletter list should represent all my imports I loaded into that list- correct? Then the segments pull from the newsletter list based on the rules. As an example I import 100 contacts into my n
Hello, We’re currently trying to create a new Shipping Template after connecting Starshipit API to Klaviyo.After creating a button and linking the dynamic tag for Tracking URL, Klaviyo uses its inbuild link wrapping and generates its own URL instead of taking the raw source link. This results that carriers URL’s are running into errors.Is there any guidance or advise to disable the klaviyo link wrapping so it will use for this template the raw urls? Any other advise how to achieve that? We can use Shopify dynamic tags or Starshipit ones. I’ve contacted Klaviyo Support but they couldn’t figured out yet. Thank you in advance!
Hello Klaviyo community!We migrated from Mailchimp to Klaviyo over 2 years ago and still have our mailchimp integration on just in case. All email communications we send are from Klaviyo (marketing) or Shopify (for transactional) The odd time (maybe 1 or 2x a month), we’ll receive this automated email from mailchimp to remove a contact that has requested, which i then remove their profile that we have in Klaviyo.Does anyone know why this wouldn’t come to Klaviyo as a request? Secondly, when I go to look at said customer, they’ve JUST subscribed to our main newsletter the moment we get this email. It’s very few and far but I am curious if anyone knows why it goes through Mailchimp and also what this request looks like from a customer’s point of view.
Hello all,Since January 12 2024 every day there are about 5-7 fake profiles being created in my Klaviyo database. They all have English / American names, e-mail addresses that don’t match the name and location is set to “Germany”. Klaviyo does not show any “Activities” for that user and also no source or reference is listed - and yet the profiles are created with full name and e-mail address.Where do those profiles come from? I do not have a sign up form, other than the checkout in Shopify, that collects Name and E-Mail Address together, but the profiles do not seem to come via Shopify checkout. Does anyone have any ideas where they could come from and what I can do to avoid this spam?Thank you.
Hi all! Hope you are doing great :)Context: I am trying to integrate members from Klaviyo to our ERP (Dynamics NAV). To achieve this, I need to export Klaviyo members on (at-most) daily basis. Issue: When I export a segment of my members (Python), it ONLY exports ID and email address. If I export the segment via the UI, it lets me choose what information I need. How can i get all information of members when i export the segement, or selectively choose it? url = "https://a.klaviyo.com/api/v2/group/SEGEMENT_ID_HEREmembers/all?api_key=API_KEY_HERE"headers = {"accept": "application/json"}response = requests.get(url, headers=headers)print(response.text) Many thanks,Udit
