Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,148 Topics
- 3,165 Replies
So, basically, I want to send regular campaigns to the segment called "engaged in the last 30/60/90/120 days" and the condition I use this for this segment is..Opened my email at least once in the last 30/60/90/120 days The email is not suppressed.The above are the only two conditions I use for this segment. Now, my question is, does that mean I am also emailing people who have abandoned their carts, browsed abandoned, or left their checkouts abandoned? If so, how do I get rid of them from my emails (i mean we shouldn't send marketing emails to them, right?)?Love some help.
HI,I WANT TO SHARE A LINK FOR MY INSTAGRAM FOLLOWERS TO SUBSCRIBE DIRECTLY THROUGH OUR INSTAGRAM PAGE. HOW CAN I GET A LINK TO GET MORE SUBSCRIBERS THROUGH SOCIAL MEDIA?Every time i tried to get a link through ″list and segmentation″ it just messes with my actual subscribers form and there is no where i can get a preview or a link .
Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta
Hi,Apologies if this is already on the forum somewhere...I’ve searched “redacted” and none of the articles seem to share this issue…I’ve set up our first automation in Klaviyo and we are successfully “live” and gaining new subscribers.However, I see multiple entries of this type in my Subscriber List:email@example.comMy thoughts are this...they are either “tests” that we performed prior to going live (I removed multiple test emails and profiles from the database prior to going live), or maybe they are bots? Or something else?Having them in the list is messing with the analytics, and I’d like to know what they are and how to remove them if possible.Thank you for any help you may be able to offer!Ed
I didn’t do my homework and have been deleting suppressed profiles mistakenly thinking those were individuals that didn’t want to receive my emails so why keep them on my list. However, even deleted, those profiles are still counting against me as active profiles and being billed for a lot more profiles than I actually have. How can I permanently delete these now non-existent profiles so my account and stats track against my true number of active profiles? Thank you!
So I created a bunch of lists, and have come to the conclusion that merging them would be a good idea. I’d like to make sure I have my process figured out correctly.First I will need to change the list ID referenced in our back in stock code snippet. I create a segment that pulls in every non-suppressed subscriber. Then, I export this segment and open it up in google sheets. To prevent a few list-triggered flows from sending to these contacts I will add a new profile property - something like “Merged List”/”True” then add a filter to the relevant flows excluding profiles with that property. Then, and I really want to confirm this part - I can re-upload a .csv… but from what I can tell from the Klaviyo docs, I don’t have to include everything associated with the profiles. If I just upload the email, and relevant new property, klaviyo will add the new property to the existing profiles and I can then proceed to convert the segment to a list. There is no risk of overwriting the existing pr
Our client has a requirement where they need to send consent data to a third party. We have a segment that uses the “properties about someone”. The property we use is “$consent” and from the documentation here https://help.klaviyo.com/hc/en-us/articles/360043841811-How-to-upload-and-segment-with-consent, we used “ $consent , contains, email”. However, the profiles it is finding are not correct. The profile have the read cross to not receive marketing emails. Why is this occuring?
Hi everyone, Since we have 2 accounts and one Mailchimp account it's getting complicated. As I already imported the data manually and inserted them into one of the lists we already had it's creating the same audiences. That was my concern there are a lot of duplicate audiences right now with the separate lists. I only sync for Kismet by Milka Global and haven't started for the Turkish one. I'd exported the data manually from Mailchimp except unsubscribed ones. All I need to get unsubscribed audiences and click/open data and suppress all unsubscribed. We had separate lists in Maichimp both global and turkish one and there is no way distinguish them while taking the click/open data. If I go for sync only specific lists from Mailchimp, this time click/open datas aren’t pull from Mailchimp. All I want is distiguish the unsubscribed ones and the click and open data ones. The other ways looks too difficult.. I can delete the Turkish lists from Global and vice versa. But there are a lot of du
Hello! I am trying to merge two profiles together. Both profiles show in the search results when I search the customer by name. But when I try to merge the two, Klaviyo doesn’t recognize the second profile.Any help would be greatly appreciated!Sherri
We often import CSVs to our database with custom properties like ‘Order ref’ ‘Error’. When uploading these CSV files, these fields will very often auto default to the incorrect properties - see image belowIs there a way we can configure these properties to match up within Klaviyo so that they default to the correct types once uploaded in the future?
Hi everyone in Klaviyo community, I have a challenge that I can’t seem to figure out and some ideas would mean a lot. I have a lot of first-time byers with low AOV ($10 - $20) which I see as a great opportunity to follow up, but I can’t seem to find a way to communicate with them and have them come back. I have a lot of different products in different categories and not sure how to segment them or build a post purchase flow for them.My repeat customer rate is 9-10%.Thanks in advance,Snow
Hi there - We need to add all of our profiles in Klaviyo to a single list, so that we can delete the profiles (you can’t delete profiles without a list). We can’t seem to find any way to add our *profiles* to a list. The only options are uploading a CSV, but that doesn’t help us delete the profiles so… Thank you for any help - neither the support email nor chatbot are working
Hi there,I am wanting to create segments based on the Product Types people order from Shopify. E.g A customer orders ‘product a’ from my Shopify store and ‘product a’ has a ‘Product Type’ of T-Shirt. Seems like a pretty stock standard detail to pull from Shopify orders but i cannot find those metrics anywhere in Klaviyo. Am i missing something here? Any help would be great. Thanks
Hello! I created a new segment of profiles that are NOT suppressed and have received 0 emails over time. The list is very large and I am trying to figure out where these people are coming from and if it is ok to send an email campaign to them. They are not on my Main list which is rather confusing. I am fairly new to Klayvio and email marketing in general so I am struggling to understand these sort of things. Any help is appreciated. Thanks in advance!
I am looking to create a segment of customers who have spent $1000 within the last 180 days. However, as we offer subscriptions, many of our subscribers have already spent $1000 on our website within this timeframe.Can I create a tag to exclude these subscribers from the segment? Is this possible? Do you have any better ideas?Thank you."
We have a very good customer who’s email has been flagged as suspicious email so has continued to be skipped since March. How do I clear the “suspicious email” tag on her profile?? She isn’t receiving anything from us including abandoned cart and thank you emails.
Hello community, I know that there are similar topics like this, and trust me when I say that I’ve tried everything. Here is the issue, I'm having difficulty with getting my Shopify subscribers getting added to the list that I want on Klaviyo. There are two lists, a pre-launch list and the newsletter list. The integration of Shopify and Klaviyo is already successful, also I’ve synced my Shopify email subscribers to Klaviyo and I’ve as well synced it to the list, “Newsletter”. I also have set the DOI for the Newsletter list, but every time I try testing where the subscribers would get added to (with one of my emails), I only get the confirmation message that was initially set for the pre-launch list, and when I confirm, my email get added to the pre-launch list and not the Newsletter list. Would deleting the Pre-launch list help? Although I am afraid that if I delete the Pre-launch list, the emails would get added to somewhere I do not know of (I’ve been a website developer and I have P
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