Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,221 Topics
  • 3,359 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1221 Topics

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Contributor I
EzenContributor I
asked in Lists, Segments, and Profiles

Inviting users to join a specific list

Hello,  Does anyone know of a way to code into an email an option for customers to add themselves to specific lists?For example, I head an overhead business, Business 1, that encompasses three tributary but connected businesses, Business A, B, and C. When users sign up for the mailing list, they sign up with Business 1 and therefore receive info related to business 1A, 1B, and 1C. But if someone only has interest in content relating to 1A or 1C or 1B and 1C, is there a way to send through an email an option for the customer to opt in and out of certain lists?  Thanks!

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M
Contributor I
9 months ago
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Contributor III
amyrenegadeContributor III
asked in Lists, Segments, and Profiles

Changing email address

Hello! A customer has requested that their email address be changed. Is there a way to edit the email address in her profile? I only seem to be able to edit name/number.  If not, what’s the best way to do this? Create a new profile and merge it with her old one? I don’t want to lose all her data if possible.  Thanks! Amy

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retention
Partner - Platinum
9 months ago
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Contributor I
Momo1234Contributor I
asked in Lists, Segments, and Profiles

Subscribe & Preference Pages

Hi,  I am unable to edit my Subscribe & Preference Pages Normally, I should be able to change text and look, but I can't even enter this page.After clicking edit page I come out at a white screen. Please help

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Dov
9 months ago
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Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

"At least once" "after" Date format?

I understand that Klaviyo is using the timezone in the account settings, and that in some cases YYYY-MM-DD is preferred, but for non-Americans… when building a segment and a date is for example 02/03/2023, is that MM-DD-YYY?

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W
Problem Solver I
9 months ago
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Contributor I
Michelle TContributor I
asked in Lists, Segments, and Profiles

Help creating a segment

I own a subscription box and I would like to set up a segment so all active subscription box customers will be in that segment, and when they cancel their subscription they will be removed.I would like to have a dynamic list for this as part of my subscription box is virtual and needs to be emailed out to only those who are still customers. How do I set up the parameters for this? Thank you! 

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Jessica eCommerce Badassery
Partner
9 months ago
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Contributor I
Georges MPContributor I
asked in Lists, Segments, and Profiles

Recurring users on the same list

Hello all,I work with a company that sells online courses.Once a course is sold, we manually activate the account and send out a mail to the user with their login info, and later on we send them a reminder before their course expires. I set up a flow in Klaviyo that is triggered by a list in which I input all the new users along with their emails, usernames and passwords.The flow works fine for first time users, however recurring customers are not receiving a second batch of emails.Ex: If you took a course in Jan, you’ll receive the intended emails normally. However, if you take a new course in June and I add your info + email to the list, klaviyo doesn’t recognize you as a new user and you won’t receive a second batch of emails. Can you please suggest any fixes to this problem or alternative methods? Thanks in advance, I appreciate your input :)GD 

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Jessica eCommerce Badassery
Partner
9 months ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Lists, Segments, and Profiles

Spam attacks: How can I block fake email addresses to subscribe?

Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: gf5@shiro3710.akira17.webvan.site In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo  Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments  List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time   That’s what has been done and for some reason even when I removed all sign up forms both foo

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Dov
9 months ago
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Contributor I
CaroleeContributor I
asked in Lists, Segments, and Profiles

How do I create a segment from tags created in shopify POS?

I add tags about customers in my POS so I can send Birthday emails, product and size emails, emails about the wedding or graduation they have in their family this year,…  How can I access these tags so I can create segments for emails?  

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Dov
9 months ago
A
Contributor I
asheratmotiveContributor I
asked in Lists, Segments, and Profiles

Creating segments based on purchases of Shopify products with certain tags

May be an obvious one but working with a record label who have tagged all their Shopify products with the genre of the product:  When I go to create the segment however, I don’t have an option to pull through any Shopify tags: The Shopify connection is solid and working for everything else, I’m just confused how to find the tags we’ve assigned to Shopify products within Klaviyo and how I can create segments based off of them and activity on those products. Thanks!

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Contributor I
9 months ago
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Contributor I
NlevinsonContributor I
asked in Lists, Segments, and Profiles

Can I Emailing Old Subscriber List when rebranding my Company?

We will be renaming our company and changing our url and domain name in a few weeks. Since my email list subscribed knowing the brand as is, can I still email them under this new url/domain without asking their permission and or having them to re sign up to my mailing list?

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Dov
9 months ago
A
Contributor I
Alisha.PrajapatContributor I
asked in Lists, Segments, and Profiles

Using two separate Klaviyo accounts

Hey there, I have two Klaviyo accounts for different territories. Does anyone have any tips on ensuring the lists are clean and preventing emails from getting both to the same email?

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Dov
9 months ago
I
Contributor I
InezDWContributor I
asked in Lists, Segments, and Profiles

Subscribers virgilio.it and libero.it are suppressed after a fallout of those email services

Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January.  Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?

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Dov
9 months ago
G
Problem Solver I
gregrobsonProblem Solver I
asked in Lists, Segments, and Profiles

Linking list to checkboxes in email preferences page (or is there a better way?)

Hi,We’re setting up our Klaviyo (and it’s all going very well so far, I’m enjoying it! 😀)I’ve got a little question regarding self-segmentation. We would like our customers to choose what kinds of messaging they receive (news/offers/guides) and subject areas of interest (e.g. teaching/accountancy/healthcare). We don’t want to send them emails about irrelevant subjects.I’d like them to be able to manage that so instead of choosing to unsubscribe from all, they might just choose to receive emails on a narrower selection of topics.Initially I thought I could tie a list of options to a profile property. If someone choose “Childcare” and “Counselling” in this example the profile property Interests would contain the two list values “Childcare, Counselling”. However I don’t think that’s how Klaviyo’s model works? Is there something I’ve missed here? Or would I be right in thinking we need to use a custom page?https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-custom-code-consent-

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Dov
9 months ago
H
Contributor III
Henrik SommerlandContributor III
asked in Lists, Segments, and Profiles

Deleted accounts are recreated by virtue of delayed events

Howdy!We are having a horribly annoying issue when it comes to deleting accounts in compliance with GDPR requests. Requests to be deleted arrives to Zendesk, the support agent removes deletes the user from Klaviyo but then the user gets recreated because of delayed Zendesk events, like ticket resolution :/Is there anyway around this or does the Klaviyo profile have to be redeleted at a later point in time to assure that no delayed Zendesk events messes things up.

1
Dov
9 months ago
W
Contributor I
WanderistContributor I
asked in Lists, Segments, and Profiles

Tips on back-populate with imported lists

Hi there! I am new to Klaviyo and have been working on a welcome series for my customers. This is the very early stages and I am still learning a lot.I imported emails from Shopify and I want the emails to be included in my welcome series. Does back-populate also include the imported list for a welcome series? I haven’t been able to find a direct answer to my question and I want to be sure things will flow properly once it’s finished.Thank you for your help! 

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Dov
9 months ago
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Contributor I
UrbanBowerContributor I
asked in Lists, Segments, and Profiles

Welcome series for subscribers and newsletter subscribers

Hello!  I’m new to Klaviyo and trying to figure out how to set it up so when someone subscribes to my newsletter and makes a purchase which makes them a new subscriber (2 seperate list) get the same welcome series of emails.  Just wanting to make sure when someone does both, they do not get double welcome series emails.  Guessing there is segments to add to make this happen but not sure. Thanks, Kit

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Dov
9 months ago
K
Contributor I
kbbContributor I
asked in Lists, Segments, and Profiles

Self-Segment Poll

Hi all! Very new to Klaviyo, trying to set up my first Welcome Sequence for my Newsletter.This is what I would like to happen… I need to understand if this is possible. In the second email of my sequence, I would like the reader to be able to self-segment via a poll “I’m interested in X” / “I’m interested in Y.”  I would like Klaviyo to use this data to sort those email addresses who answered into segments “X” and “Y” Then, I’d like a follow-up email to be sent two days later to those who did not answer the poll giving them a second opportunity to self-segment.Am I dreaming? Or is this doable?  Thank you!

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Dov
9 months ago
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Contributor I
ljmiginiacContributor I
asked in Lists, Segments, and Profiles

How to have a translated opt in page

Hello!I would like to improve our customer journey by providing the proper language when opting in based on the website they are on. Meaning if they are on the french and the opt in through our french pop up for example. How can I do this?Thanks a lot for your help and sorry if it’s a silly question :)Have a great day, LJ

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Contributor I
10 months ago
E
Contributor I
erggraberContributor I
asked in Lists, Segments, and Profiles

Are we able to pull time zone of a user when an email is sent and an order placed?

We currently get time of purchase in UTC, but not the time zone of the shopper that makes a purchase. Are we able to get the time zone of the user that receives an email + time zone of the user when they make a purchase? 

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Omar
Partner - Platinum
10 months ago
C
Contributor I
Chisa GOTOContributor I
asked in Lists, Segments, and Profiles

How to make a segment using constellation?

I’d like to make segments by constellations.Is it possibe?  If possible, could you tell me how?

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Dov
10 months ago
K
Contributor I
kayleighpossContributor I
posted in Lists, Segments, and Profiles

Automatic Email Frequency Preferences Feature Request

I’ve found it to be difficult to allow my subscribers to update their email frequency preferences, rather than opt out because its a heavy lift on our end rather than something that happens automatically from Klaviyo. I’d be nice for preferences to happen automatically rather than having to create segments and ‘exclude’ them from every campaign and flow created.An amazing feature would be automatic email frequency preferences - essentially how its currently done with unsubscribes, when a profile chooses to unsubscribe from emails then Klaviyo automatically suppresses that profile - it would be great if theres an option to allow profiles to choose getting weekly, bi weekly, or monthly emails instead and Klaviyo would essentially 'suppress' them for that given time and then make them active again once that time period is up automatically. 

3
Dov
10 months ago
L
Contributor I
ljsarg_Contributor I
asked in Lists, Segments, and Profiles

What happens if an email is on a list you want to send a campaign to, and a list you don't want it to go to?

I have created a form to collect emails of people who want to opt out of certain, one-off promotions (like Mothers’ Day) thinking that I could then select the list that collects submissions when creating the campaign, using the ‘do not send’ section.But, I realise the submitted email addresses will still be on our main list(s) that we will be sending the campaign to. If an email address is on both a list/segment you are selecting to send to, and one you are selecting not to send to, does the campaign get sent to the email address in question, or not? Which overrides the other in this instance?

1
Dov
10 months ago
B
Contributor I
BethyGeddyContributor I
asked in Lists, Segments, and Profiles

Too Many Lists!

Hi! in 2022 I created separate email lists for ever pop up event I attended. I thought this was the best way to target them. Now, I have too many lists, and I want to lump them all into one big “2022” list so that when I send out an email I can click on one list. Has anyone done this? Or, does anyone have a better solution I could use moving forward in 2023 instead of making individual lists for each pop up? 

2
S
Problem Solver III
10 months ago
M
Contributor I
milliecolettaContributor I
asked in Lists, Segments, and Profiles

How to segment customers who have purchased a specific product ID?

Previously I would've done that by creating a segment as follows:Placed order > where ProductID > equals 12345678It seems the option for ProductID has been removed?

1
Dov
10 months ago
A
Contributor IV
AliceCContributor IV
asked in Lists, Segments, and Profiles

Can you decipher between New Subscribers + resubscribers using a segment?

Is there a way to build a segment for existing customer (who’s details you already have in Klaviyo) who have resubscribed themselves (using sign up pop up form for example)? We just want to keep track of brand new vs. resubscribed customers.Thanks! Alice   

3
Dov
10 months ago

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