Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 670 Topics
- 1,748 Replies
I’m going to admit, inactive segments caught me off guard.. with no product announcement that I heard.I get that it’s meant to clean up the segments list, but we create a number of segments for our clients to see how many people belong to each cohort/group, such as interest in a collection/category. These segments just sit there to be used for reporting each month, and could be used in future campaigns.I went looking for some segments to report on these numbers a few months ago for one client, and they were missing… I found a small text link called “inactive campaigns” where they all were living, but had to go through 6 pages of inactive segments to find the ones I needed, and reactivate one at a time.. this costed me valuable time.I have just come to this issue now with several other accounts, and it is really annoying… does anyone else use segments this way?Klaviyo product team is there anyway to turn this feature off for the clients we manage?
We are tracking all visitors to our e-commerce site in Klaviyo, then when they subscribe to our newsletter we add them to the Newsletter list in Klaviyo. This has resulted in 514,854 active accounts who are not subscribed to our newsletter, and 85,000 accounts who are subscribed, meaning we are maxing out our active users max limit. What is the best practice here, should new visitors be added as suppressed, and then when/if they subscribe un-suppress them and add them to the Newsletter list? can a suppressed account even be added to a List via the API?
1. Since users can't be tagged when you fill the sign up form. How do you recommend us to segment new sign ups who sign up through Klaviyo form?We tried to create a list for one form but we don't prefer that because we don't want to have too many lists. 2. For users who sign up through the form of shopify theme.- will they be tagged when they are added to the list? how will we know those are from the theme form?3. Similarly, how will we know which sign up users join through other referral app? (i.e. automizely)
Hi everyone!I’m currently experimenting for an upcoming Oktoberfest Sale that we’re going to have this weekend.What I wanted to achieve was to be able to pass multiple values to a single Profile property.I have product blocks that showcases our products where subscribers can vote to show their interest.Let’s say my property is Products Interested in for Oktoberfest Sale and it should be able to accept single/multiple values depending on the subscribers response like:Profile 1: Products Interested in for Oktoberfest Sale: CremeProfile 2: Products Interested in for Oktoberfest Sale: Creme, Shampoo, MaskI was able to achieve it by following this guide. However, I wanted to allow the profile property I’m updating to accept multiple values and not just one.I’ve tried it with the current setup and the data is just being overwritten to the most recent selection.Is what I’m trying to do achievable using links to update profile properties? If so, how do I do it? I can’t seem to find any resourc
I’ve found it to be difficult to allow my subscribers to update their email frequency preferences, rather than opt out because its a heavy lift on our end rather than something that happens automatically from Klaviyo. I’d be nice for preferences to happen automatically rather than having to create segments and ‘exclude’ them from every campaign and flow created.An amazing feature would be automatic email frequency preferences - essentially how its currently done with unsubscribes, when a profile chooses to unsubscribe from emails then Klaviyo automatically suppresses that profile - it would be great if theres an option to allow profiles to choose getting weekly, bi weekly, or monthly emails instead and Klaviyo would essentially 'suppress' them for that given time and then make them active again once that time period is up automatically.
Hi all, I have set up an email flow but it’s working. Can I ask- When I set up a “list” do I need to add a tag? So that when I do the flow I can also select the same tag? The emails are filtering through from my website to the correct list. The email flow is triggered by the list and has a tag But the only thing I can see that might be stopping it is: There was no tag on the “list” set up…. Could it be this stopping my email flow? ThanksJ
Hey!My brand has started running a multi national business and we’re looking to migrate some of our existing customers in our list to a different account under one email address. And during exporting the customer’s information to be migrated, there’s so many metrics to choose from and we’re not entirely sure what’s the best practice to migrate customer’s information fully into another account.
Hello.We already use Klaviyo to segment retail customers. Is there a way to segment the Stores we sell to? Currently if they purchase through Shopify they are lumped into existing lists. Is there possibly a way to have tagged as wholesale customers flow into a Wholesale segment or list? We’d also love to use Klaviyo as a form of CRM where we are tracking last order dates from Stores. Is this possible? Thanks!
Hello, I would like to do the following;once the customer place order and completed the checkout all of that information from woocommerce checkout form will go to klaviyo list there is a field in there that I wanted to use to sort the entire listingsMay I know how can I do this in klaviyo? Appreciate all of the help! Thanks!
Hi there, I am currently trying to sort the profiles into different list based on their language.So far so good but there might be a few mistakes with the sorting.I’d like to add an action (button, link, whatever..) in my email that proposes the user to be moved from the list of language A to the list of language B and thus be removed from list of language A.I’d like to perform those actions automatically without having to manually exporting and reimporting to or deleting from lists.Ay suggestions for that? Thanks a lot :)
hi there! i was trying to create a segment that will include people who placed orders but only after they have filled out a facebook lead ad, and I couldn’t figure out how to create the condition - that the order was only after the ad when I create the segment...any ideas? Thank you
Hello.I’m looking to send personalized products recommendations to subscribers using dynamic blocs.The product recommendations will be a JSON feed from another system.I was wondering if I could use a web feed with products per profile. Is there a specific structure that I should follow ?Or maybe there’s another way to import individual recommendations into a customer profile ? Thanks !
I am using node.js using axios Post restApi :"method":"post","url":"https://a.klaviyo.com/api/v2/list/xcghc/members?api_key=pk_xxxxxxx" successfully added less than 100 members but can’t add more than 100 members.Please let me know how to add around 600 members.
I just accidentally deleted an important list or segment (not sure which type it was) and now my flow isn’t going to work. I created the list/segment a while back and don’t remember how to set it up.It’s for people that opt in to my store footer and or are coming from Etsy for a coupon code. Is there a way to recover it or recreate it? Thanks!
What we are thinking to put into operation, if it is possible using Klaviyo is automate teh update of email list We have created previously in Klaviyo. We want Kaviyo to call a URL on our server from time to time in which it would be delivered email list data in JSON or CSV format so that Klaviyo updates the properties associated with every email.We wanted a straightforward and simple way so as not to overcomplicate with the API. We do not know if this is possible.Something similar to as if you periodically upload new CSV of contacts but in a periodic and automated way to keep Klaviyo's list updated with that of our database on our server It would also be useful if from our server we can call from time to time a URL that we define in Klaviyo and the emails will be passed in CSV or JSON format for Klaviyo to update or add to its email listSorry my english, thank you in advance
Hi thereI’m running a campaign on social media to collect e-mail-adresses for my company’s newsletter. I have set up flows in Klaviyo so I can just import a file of contacts to a list and a welcome e-mail will be sent. My plan was to upload a the same growing list of contacts every day, counting on Klaviyo to differentiate between new contacts on my list and contacts, that were added the first time a week ago (and therefore had already received a welcome email).But now I have run into a problem: Some of the contacts (of course!) unsubscribe from the list after having received the welcome email. How do I make sure I do not resend e-mails to them when I keep on uploading the same, growing list?The contacts agree to receive e-mail marketing from our company, so the file I upload has an email consent column. Hope you can help me out!
Hi We are new to Klayvio and CRM and Email management- we have previously used Google contacts + YAMM (yet another mail merge) to email clients. We use Tags in Google contacts to manage segments (location, vip etc). Any advice for importing these contacts here? Sam
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