Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,035 Topics
  • 2,801 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1035 Topics

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Contributor I
meechdarkoContributor I
asked in Lists, Segments, and Profiles

Excluding specific emails of a segment

Hello everybody! I have one little question I’m trying to figure it out if I can exclude some specific emails in my segment because even after filtering there are some emails I would like to exclude, can I manually do that?Thanks for the replies 

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Taylor Tarpley
Community Manager
9 months ago
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Contributor III
stellapuivoonContributor III
asked in Lists, Segments, and Profiles

Is there a way to sync form questions from Google form into Klaviyo's customer profiles?

Hi there! Say if I were to create a survey using Google form (its free!), what is the best practice to have the information collected from each form question directly synced/ updated into the Klaviyo’s customer profiles? I know that we can use Typeform/ Survicate to create the survey as these 2 survey platforms have direct integration with Klaviyo. However, I am trying to explore other ways that could possibly save up cost. 

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Dov
9 months ago
S
Contributor I
ShinojosaContributor I
asked in Lists, Segments, and Profiles

Adding Contacts to more than one list?

Hi All!Please tell me there is a way, when uploading contacts, to add them to more than one list?? Thank you!

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Mailbox Manny
Partner - Silver
9 months ago
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Contributor I
Kyle_Contributor I
asked in Lists, Segments, and Profiles

How to remove inactive subscribers

I want to remove inactive subscribers. I am not talking about suppressed or what ever that is. I want to remove all emails that haven’t engaged with us in the last few years. Please tell me this is possible. 

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Spark Bridge Digital LLC
Partner - Gold
9 months ago
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Contributor I
asheth2295Contributor I
asked in Lists, Segments, and Profiles

When editing  email segments,  is there a way to track that these optimizations

When editing  email segments,  is there a way to track that these optimizations have taken place so that when we are reviewing historical performance, it is indicated that we made optimizations at a certain point in time.

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A
Contributor I
9 months ago
M
Contributor I
MortenContributor I
asked in Lists, Segments, and Profiles

How to get information and get it into their profile

Hi - thank you for reading this, I wish to know a certain information about some of my profiles (some I already know the information about) -> specifically “role”.Is there a smart way to get this information?Create a segment (that doesn’t have the property “role”), and send them an email, and get them to click something. How would you suggest I collect this? Create “list” -> “add a subscription page” -> “subscribe” -> create the fields with the specific values I need? Or something else..?

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alex.hong
9 months ago
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Contributor I
SJKContributor I
asked in Lists, Segments, and Profiles

Unsubscribe option for segments

Hello!I’m hoping someone can help me out a bit since I’ve gotten stuck :(I’m preparing some new flows that will go out to all customers, but I want to offer the option to unsubscribe to these flows specifically (since these flows are about a particular feature). My concern right now is that if someone unsubscribes, they will unsubscribe from all emails entirely. While I know we can make list-specific unsubscribe options, I would need to use a segment. Is there any way to make an unsubscribe option for a segment only? Thank you!!

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Dov
9 months ago
H
Contributor I
HeziCoContributor I
asked in Lists, Segments, and Profiles

How to export full report for customers include what he purchase!

Hello, Im trying to export reports from the website, The report should include customers details, and what they purchase and purchase history. more then that im trying to export Products views as well but i wanna know who looked at this products and not just the views or click and so on.basically i want full reports in CSV but couldn't fint any segment or list to match what i want, i even tried API and thats limited as well…. someone knows how to do so?

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H
Contributor I
9 months ago
H
Contributor I
hilabeContributor I
asked in Lists, Segments, and Profiles

Users email with typo in bounce list

Hi! Trying to clean up my suppressed email list - I see there are users invalid emails with typo, some who entered it while at checkout and proceeded to complete a purchase.Under suppression list, these users appear either under ‘bounced’ or under ‘invalid email’.I wanted to create a segment to gather them all so I can fix the typo in their email addresses, but I see no option to do so. Is there a suggestion on how to solve? Thank you,Hila  

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H
Contributor I
9 months ago
M
Contributor II
MollyContributor II
asked in Lists, Segments, and Profiles

Can I block certain names (spam) from ending up on my profile list?

Every few months I get hit with 20 - 30 new profiles All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?

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G
Problem Solver I
9 months ago
A
Contributor I
AliR72Contributor I
asked in Lists, Segments, and Profiles

Turn Sidebar back on

Hi, How do I turn the side bar back on in Lists and Segments ? Thanks Regards AliR

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A
Contributor I
9 months ago
R
Contributor I
ROMUContributor I
asked in Lists, Segments, and Profiles

How to add a flow to profile

Hi there, I have multiple issues with Klaviyo, but the most urgent one is this: I have a sign up form to collect new subscribers. Subscribers from this form should automatically receive a first “welcome” flow. Before I send a specific campaign to them. But here’s the issue: Profiles who signed don’t get added to the subscribers list (I just found them by coincidence). I had to make a snapshot in order to create a new list, which I also added as a trigger to my welcome flow.  So now, the welcome flow has another trigger (members of this new list). But I just checked the “send messages” overview on each profile and there was nothing. And also no flow attached to each profile. Now I am asking myself, how this should ever work. If I have to send each e-mail manually since the flow doesn’t work, what should I use Klaviyo for?   

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Dov
9 months ago
H
Contributor I
HarrierContributor I
asked in Lists, Segments, and Profiles

Creating segments based on links clicked in email

Hi Everyone,I’m interested in improving our Welcome series of emails to make the journey more personalised for our subscribers. I would like to ask a simple question in the first email and provide two answer options. I would then like to segment the subscribers depending on which answer they choose - so we can then tailor the remainder of their welcome journey based on their interests.Does anyone know how I can set up this segmentation? Thanks,Mary

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Spark Bridge Digital LLC
Partner - Gold
9 months ago
Erik-Gilpa
Problem Solver I
Erik-GilpaProblem Solver I
asked in Lists, Segments, and Profiles

Will a user go through my flow again if they sign up for another form that re-adds them to the List?

Hi there I have two signup forms on my website that are collecting emails to the same list.  One of the signup forms has a Profile Property “Hvalpebog” attached.  Is it possible that profiles that already is a member of the list, will receive another flow, when signing up again with the signup form with the Profile Property? Best Erik

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Taylor Tarpley
Community Manager
9 months ago
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Contributor I
BrothOfLifeContributor I
asked in Lists, Segments, and Profiles

Can I move the results of a segment into a list?

I have a new list created based on a facebook ad campaign. This list receive a very specific flow for a short period of time. Once the user has completed the flow and received no emails for 14 days, they are put in a segment. At this point, I want to add that segment to my MAIN Newsletter list. How can I do this?

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Taylor Tarpley
Community Manager
9 months ago
R
Contributor I
RivisaniContributor I
asked in Lists, Segments, and Profiles

OPT out question

Hi,I have had a business that had to be closed down and instead I am starting a new business within the same area. I would like to use my old list of customers and inform them about my new business so I wonder if I can import the customer list with an CSV file and in the first email sent out give them an opportunity to Opt out if they are not interested any more?I really hope someone can help me with this question.Have a nice day!Br Åsa 

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R
Contributor I
9 months ago
S
Contributor I
spaceageContributor I
asked in Lists, Segments, and Profiles

How To Move Profiles To A List

I have multiple profiles in my newsletter that I want to move over to a different list. What is the easiest way to do this? How can I bulk move profiles from one list to another?

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David To
Community Manager
9 months ago
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Contributor I
TTheodoreContributor I
asked in Lists, Segments, and Profiles

Is there a way to identify multiple sign-ups from the same IP?

Hi everyone! In regards to users that abuse welcome forms and constantly keep entering using multiple different emails, is there a way to either identify, block or suppress further sign-ups from a specific IP? I’ve already identified 4 of their aliases via the codes they used but I want to double check my lists to see if they have any additional emails that have been recently submitted to gain more discount codes. Cheers, Theodore 

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Taylor Tarpley
Community Manager
9 months ago
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Contributor I
Game OnContributor I
asked in Lists, Segments, and Profiles

Is there a way to updating customer profiles with comments and notes?

Hi - Can anyone tell me how I add notes to a customer profile. For example a B2B customer with whom I have spoken, I wish to add a short note about when spoken to and actions. Many thanks  

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Taylor Tarpley
Community Manager
9 months ago
A
Contributor II
applauseContributor II
asked in Lists, Segments, and Profiles

Can I receive notifications when people sign up for a form?

Can I receive notifications when people sign up for any form?If so, please let me know how to set it up.Thanks!

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J
Contributor I
9 months ago
S
Contributor I
SarahRBContributor I
asked in Lists, Segments, and Profiles

Thousands of New Subscribers from Russia

Hello,My account has suddenly grown by nearly 6,000 new subscribers. It is being spammed by foreign email addresses, mostly Russian. Every minute there are hundreds being added.Can you please tell me how to:Stop them from subscribing? Remove all the fake subscribers quickly, eg. by country, without removing the genuine subscribers?Thank you so much for your help.Kind regards,Sarah.

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Dov
9 months ago
I
Active Contributor I
IztokActive Contributor I
asked in Lists, Segments, and Profiles

Segment revenue

Is there a way to follow the revenue of a certain segment of profiles over all time? Thx

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Bobi N.
Partner - Platinum
9 months ago
J
Contributor I
JeremyLimSMContributor I
asked in Lists, Segments, and Profiles

How to generate no accept email marketing email data (email address) ?

How to generate no accept email marketing email data (email address) ? i have create a accept email marketing mail for customer to confirm accept the email marketing, but can i generate have many total email address no accept the confirm email marketing ? #Double Opt-in

1
David To
Community Manager
9 months ago
E
Contributor I
ejvfscribblerContributor I
asked in Lists, Segments, and Profiles

Can Klaviyo make the Viewed Product event segmentation more customisable?

Hello everyone. I was wondering whether Klaviyo may consider making segment creation more customisable when custom and Klaviyo properties involving user behaviour onsite are selected. At the moment, when using properties like this to segment, the only inclusion criteria it is possible to select is “equals” (see below).But can other options also be added to this? Say for example, “does not equal”; “contains”; “does not contain”? This would enable segments to be created for, in the example of “contains” segments, the segmentation of users according to a wider range of products, for example those with similar prefixes, or those of similar kinds. Let’s say you want to run a “Christmas” campaign, and you want to send an email to everyone who had viewed a product with “Christmas” in the product name. This would let you easily create that segment. It may be necessary for the “contains” option to work, to enable users to input values with free-text. At the moment it is a drop-down. Could the t

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Taylor Tarpley
Community Manager
10 months ago
R
Contributor II
Rachel FlamContributor II
asked in Lists, Segments, and Profiles

Multiple surveys over multiple emails?

Hey all! Newbie here 😉 So - I’ve read other threads here regarding setting up a survey that links back to your manage preferences page (and subscribe form...).I don’t want to use Typeform which I see being suggested. My goal is to send out a series of campaigns, or even monthly campaigns, asking my subs to choose certain things - aka a survey. I would like whatever they click on to be added to their profile as a custom property.Not sure how to do this best? How do people run surveys natively in their campaigns and then have the property added automatically?Would I maybe set up embedded sign up forms on specific pages that I create for each survey (pages in shopify) and then have those fields link to the properties?Does that make any sense at all??🤔Or am I way over complicating it and there’s a better way?OR is my brain totally fried at this point from an entire week of setting up my new Klaviyo account and reading tons of technical articles...😝Thanks in advance for ANY and all help!

1
alex.hong
10 months ago

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