Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 902 Topics
- 2,402 Replies
How do I view/sort profiles of a list by "date added"? I would like to be able to view the profiles in a list by the day / week / month they were added to that list. This is where I get stuck:List & Segments > List I can see there’s an “added” column, but I have a big list and it’s not useful to scroll through the entire list and mark down which month the profiles belong to. But how about when I go into “List Growth”? Yeah… No luck, either…List & Segments > List > List GrowthThis does not show me the individual profiles, but only how many there are in a given month.I think it makes more sense to add a filter function to the list so people don’t have to flip back and forth to cross check. It’s just too many steps. Is there a way around this? Any suggestions, advice would be appreciated.Thanks,Charlie
I’d like to track activity from different signup methods and I want the source properties to be very clear and straightforward in the List Growth report. I’m wondering if it’s possible to customise Klaviyo’s default source properties. Example: API, Manually Initiated and Facebook Lead Ad. Can I update them to something else? Thanks,Maria
I didn’t do my homework and have been deleting suppressed profiles mistakenly thinking those were individuals that didn’t want to receive my emails so why keep them on my list. However, even deleted, those profiles are still counting against me as active profiles and being billed for a lot more profiles than I actually have. How can I permanently delete these now non-existent profiles so my account and stats track against my true number of active profiles? Thank you!
HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent
I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately. What is the best way of doing this?
Hi all,I’m trying to have a custom unsubscribe page where i ask users the reason for their decision.So besides the usual ‘unsubscribe’ button, I have a list asking users why they want to remove their email.I followed the steps in here: https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-Custom-Code-an-Unsubscribe-or-Manage-Preferences-Page to create a custom page.I’ve also followed the steps here: https://help.klaviyo.com/hc/en-us/articles/115005074627-Guide-to-Properties to add custom properties when my users initially sign up.So the way im trying this is:I have a hidden input named ‘unsubscribed_reason’ when users sign up. (I have tried the same property with a $). In my unsubscribe form, I (try) to send this property back with whichever option the user selects. I would expect to see said property updated under the user profile after they have unsubscribed. This is the step im missing. Example of my code matching the example code.See my custom property named: ‘unsubscribe
How can I segment Current Paid subscription users from Current Free trial users [ReCharge x Klaviyo]
Hi everyone, Can you help me identify the definition I should be using when segmenting the CURRENT PAID USERS from FREE TRIAL users of our brand. I already segmented those who are currently in free trial. But the metric I use [ 'rc_active_subscriber ] appears true to both users, either PAID or FREE trial users. So, how can I create a segment of those on PAID SUBSCRIPTION only [ EXCLUDING the FREE TRIAL users] Thanks,
Hello, I have a large existing list and would like to add a manage preference option to my campaign email footer that allows customers to decide what email content they want to receive from us. There are three categories of emails we are sending, which are sales & promotions, new product releases and blog posts.I have not put a manage preferences link in the emails yet, or segmented anything yet. I do have a custom page set up with radio buttons that they can check off for each segment of emails they are interested in, but I find this strategy backwards as my current list is technically already subscribed to all 3 (as we only segment based on engagement so far). I need some guidance on the best strategy for executing this project and best set up for the custom manage preferences page. Thanks,Alicia
I have tried and tried and tried linking my pop I created, to an existing welcome flow I created for discount for new subscribers to my mailing list. I have tested this with my own 3 emails and no matter how much I have played with the settings I don’t get my email with the code I out on it from the welcome series flow, I get this email attached below. Please help me resolve this matter! Thanks in advance.
Hi Klaviyo Community, I’m in the industry that sells tech. So most of my products are ranging about $500-1000. I’ve been trying to figure out what segmentation techniques I can apply to ensure that i’m targeting the right customers. Any suggestions?Specifically for Email Campaigns, which can be Holiday marketing, Discounts, etc.
Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!
Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)
Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).
Hi, I've created a segment to pick up AUS and NZ country profiles. Properties about someone > country > equals > Australia Properties about someone > country > equals > New ZealandI have about 500 profiles that fit this but the segment isn't pulling anyone in… Do I have to wait a while or am I missing something?
Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??
Hi! I’m trying to update a single Custom Property for all my subscribers in a particular list. There are a lot of subscribers so I don’t want to have to do this one-by-one by clicking into each subscriber and updating the Custom Property. Is there a way to upload a CSV file that would override or update the Custom Properties of the subscribers?
I have a segment set up for my Sunset Subscriber Flow and it’s pulling incorrect profiles.The segment has a condition of “opened email zero times in the last 90 days” and upon looking through the very first profile in the segment, I can see this customer has opened an email in both December and November. It’s January 5th, so both of these dates fall within the 90 days. I don’t want to be sending list cleaning emails to individuals who are engaging with our brand. How can I fix this?
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