Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,036 Topics
  • 2,802 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1036 Topics

C
Contributor I
chrisrosgContributor I
asked in Lists, Segments, and Profiles

Clicked email segment, variable link

I’m trying to create a segment for when someone clicks a link in an email, but the link has a {{email}} variable at the end of the link (?email={{email}}). When using the Clicked Email event, it seems like I can only use URLs that matches not contains. Are there any workarounds for this? This will be part of a NPS flow that sends a customer to a landing page based on their score. Since a dynamic variable cannot be used within a tag, we need to find another way to associate the customer’s score with their Klaviyo profile. Open to suggestions!

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alex.hong
1 year ago
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Contributor I
Carl SimonContributor I
asked in Lists, Segments, and Profiles

No names on Facebook lead ad

I have created a Facebook lead ad, and connected it to my list in Klaviyo.But when the leads are added to the list, some of them are without names and only their mail appears. I can still see that the names are being registered under custom properties, but they are not synced with the individual profiles.Is this normal? Or have I done something wrong in the integration? 

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stephen.trumble
Community Manager
1 year ago
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Contributor I
spaceageContributor I
asked in Lists, Segments, and Profiles

How To Move Profiles To A List

I have multiple profiles in my newsletter that I want to move over to a different list. What is the easiest way to do this? How can I bulk move profiles from one list to another?

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David To
Community Manager
9 months ago
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Contributor I
JeromeNgContributor I
asked in Lists, Segments, and Profiles

EU consent Segmentation

Hi all, I am trying to create an EU segment as suggested by this article. I can’t find the ‘$consent’ under Properties about someone. Has this been changed to something else that will mean the same thing? Thank you! 

2
J
Contributor I
1 year ago
Kwei
Problem Solver II
KweiProblem Solver II
asked in Lists, Segments, and Profiles

Does Klaviyo automatically who make a purchase from my site, or do I have to go in and manually add it??

Does Klaviyo add to the contact list customers who make a purchase from my site without signing up, or do I have to go in and manually add them? Related to that, do their names get added when they sign up? And is their purchase implied permission to be added to the contact list? Sorry, a lot of questions!

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In the Inbox
Partner - Platinum
1 year ago
M
Contributor I
MayankShoreeContributor I
asked in Lists, Segments, and Profiles

Add Member in List Through APi

Hi,      When i Add member in list through rest api . In Profile List Page profile is showing by email id not by first name and last name but when same data import through csv manually, then on profile listing page its show with first name + last name. i wanna same when i add data through api.

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retention
Partner - Platinum
1 year ago
D
Contributor I
DoctorYesContributor I
asked in Lists, Segments, and Profiles

Update Custom Property Using CSV Not Working

Howdy! I’m trying to update this profile:Klaviyo ProfileEmail                           Property1doc@test.com              X …with this file:Imported CSV FileEmail                           Property1doc@test.com              Y Y shows up as Sample Data in the import review, but X is not changing to Y within profile after import. Shouldn’t Property1 = Y after import or am I misinterpreting what the expected behavior should be?I’m referencing: https://help.klaviyo.com/hc/en-us/articles/115005074627-Guide-to-Properties…where it says “Contacts that do not already have their own profiles will have new ones created. Otherwise, any new column value will be added to their existing profile. … Any column that already exists on a contact's profile will be overwritten by the most recent upload. “Any help appreciated.

3
Dov
1 year ago
D
Contributor I
Dimitar PetkovContributor I
asked in Lists, Segments, and Profiles

New customers segment

Please show me how to set up a segment that contains all new customers for the last 24 hours.

1
alex.hong
1 year ago
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Contributor I
CharleneContributor I
asked in Lists, Segments, and Profiles

What should I pay attention to when I Import unsubscribes from the other server?

I have a list of subscribes not collected from our Shopify store, but we want to import the list and send emails to them. However, I’m worried about the bounce rate or will the account be restricted by European Privacy Policies or something like that and the emails cannot be sent?Thank you!

1
stephen.trumble
Community Manager
1 year ago
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Contributor I
HatchContributor I
asked in Lists, Segments, and Profiles

Retention of Unsubscribe/Spam Complainers when I move a list off Klaviyo

I have an unproductive list of about 15k that I would like to move off Klaviyo for now. I would like to retain the unsubscribe/spam complainers so that, should I add the 15k list back in the future, I will not email these unsubscribes/spams. 

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Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Alexander413Contributor I
asked in Lists, Segments, and Profiles

Can i import shipping addresses from shopify?

My customer profiles in klaviyo only have city and state. Can I:Set up a custom property to start importing street address? resync existing profiles with this info somehow?

6
jkalo
Contributor II
1 year ago
O
Contributor I
ockanakupujeContributor I
asked in Lists, Segments, and Profiles

Klaviyo isnt tracking open rates

Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you

1
alex.hong
1 year ago
B
Contributor I
brtskiContributor I
asked in Lists, Segments, and Profiles

Restoring lists to a previous state

Is there a way to restore lists to a previous state? I tried to suppress some profiles I believed were inactive and it ended up taking a huge chunk out of both of our main emailing lists that we use. I want to start back from square 1 so to speak so I can work through the logic to make sure that doesn’t happen. Is it possible for Klaviyo to restore a previous version of a list for me?

1
Dov
1 year ago
R
Contributor I
raheemdawarContributor I
asked in Lists, Segments, and Profiles

Exchange ID for Profile ID endpoint always returns 500Internal Server Error

Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact notifications@klaviyo.com."Can someone please let me know the possible issue?Thank you in advance 

1
Dov
1 year ago
M
Contributor I
monocatContributor I
asked in Lists, Segments, and Profiles

How to copy a signup form to another list

I have a signup form and would like to clone it to another list. I don’t see an easy option other than recreating it. Is this possible? If so, how? Thanks.

2
M
Contributor I
1 year ago
DougHoppes
Contributor I
DougHoppesContributor I
asked in Lists, Segments, and Profiles

Mailchimp groups - Where to put them in Klaviyo

Hey all,    So trying to figure this out.  I’m a bit confused about lists and segments and how they relate to Mailchimp groups.        When a subscriber signs up for my mailing list, they have three different groups they can sign up for: Oracle, DnD, and Art Collector.  It doesn’t look like there is a way to import the groups into Klaviyo so that means that I’ll have to manually do it.      However, I don’t see any way to represent the group information. I tried going to the profile and creating a custom property called “Interests” but that only allows me to set one interest.  In my case, they may sign up for one, two or three groups.      The only thing that I see would be to have three different lists but that means that their email is in there multiple times. If I do that, that also means that I have to create another list that has everybody in it.      Is there a better way to do this?Dougie

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DougHoppes
Contributor I
1 year ago
N
Contributor I
NemoKContributor I
asked in Lists, Segments, and Profiles

Custom Shopify Back in Stock + Subscribe to List API

Hello! While reading the community forum and developer docs, I got the impression that API calls are possible using regular JS, but anytime I try to request something I get CORS error and that is the end of it. I tried both public and private API keys, AJAX and fetch(), configured the list to be single opt-in and double opt-in. Even used the provided JS script in the docs and used my private email for testing and still it does not work. Is it even possible to do that right now and what am I doing wrong? Here are the links I used for reference: for the list subscription https://developers.klaviyo.com/en/reference/subscribe, and for Back in Stock I found this from one of the accepted answers:This does not work for me, so If you have any idea why lemme know. Thanks!

2
N
Contributor I
1 year ago
D
Contributor I
DinanJMContributor I
asked in Lists, Segments, and Profiles

Segment Shopify POS Leads by Retail Location

We have set up Shopify POS information within Klaviyo so that we’re now able to segment by people who placed an order coming from the Source “POS”. However, we have 4 different retail locations that we’re working with and want to further be able to segment by the retail location where the sign up / purchase was made. How do we pull this data from Shopify POS. Is there additional set up on the Shopify POS side or a field that I’m missing in Klaviyo? Thanks!

2
L
Contributor I
10 months ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Confused about List / Segment Results

Hi, I’ve been going through the introduction to Lists and Segments. I think I understand it, but my results don’t seem accurate.I have my imported list from Mailchimp that is 6140.Then I have the default newsletter list that Klaviyo made which is 3164 (I am assuming there is some overlap with the Mailchimp list.)I tried to do a segment that combined the 2 lists and it came up with 2636. How is that math possible?(Separate subject but related - should I combine these 2 lists?)I find this often when I try to do segments. I did a segment of anyone who had clicked on my newsletter in the last 60 days and it gave me 69 people. That’s impossible. Maybe because I was using Mailchimp up until December? That’s maybe why I’m not getting accurate results?Update: I just checked my settings. I set up integration with Mailchimp when I started Kaviyo, including “Create Klaviyo lists from MailChimp audiences.”I just tried to do a segment from people on both lists that have clicked an email in since Oc

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Dov
1 year ago
E
Contributor I
EcammContributor I
asked in Lists, Segments, and Profiles

automatically adding new subscribers to a segment

Hi there, We recently moved over from Mailchimp to Klaviyo, but we’ve had some issues with our lists and segments. Our Full (warm up) list that was made for us contained customers who had not opted in to emails, so last week we imported our subscribed contacts to Klaviyo and made a new segment with the Full (warm up) list & excluding surpressed profiles. However, this segment isn’t being added to. How do we get new subscribers (via sign up form & checkout opt-in) to automatically be added to this segment please? 

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Spark Bridge Digital LLC
Partner - Gold
1 year ago
V
Contributor I
venkatContributor I
posted in Lists, Segments, and Profiles

How to avoid creating duplicate List

I Have created the list with xyz name, If I try to create using the List same name API is allowing it.how we can avoid duplicate creation ?

2
V
Contributor I
1 year ago
N
Contributor I
Nam VuContributor I
asked in Lists, Segments, and Profiles

Exchange ID for Profile ID

I want to get profile ID by this API https://developers.klaviyo.com/en/reference/exchange. This API require exchange_id <IDENTIFIER>.<COMPANY_ID>. But what is identifier? 

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SaraContributor I
asked in Lists, Segments, and Profiles

Creating segment based on future behaviour

HiI want to create a segment based on future behaviour (I need to schedule an email to be sent to people who haven’t made a purchase between 2 dates in the future). I’ve created the segment and of course right now my entire subscriber list is in it as no one has placed an order between those future dates.My question is: If I create and schedule the email today, will the segment update in real time to ensure that only those who have not made a purchase between those dates will receive the email?Thanks! 

1
stephen.trumble
Community Manager
1 year ago
I
Active Contributor I
IztokActive Contributor I
asked in Lists, Segments, and Profiles

Excel export show date instead of money value

How can I solve segment exports. Some records show date instead of a money value. So 17,05 € is 17.feb. Is there a way to go around this?

5
alex.hong
1 year ago
T
Contributor I
TCokecanContributor I
asked in Lists, Segments, and Profiles

Is there a way upload mobile numbers?

I have found the articles on uploading landline numbers (with country codes etc). Is there a way to upload mobile numbers to Klaviyo? For example, 077……?Alternatively, some advice on how to format Excel to convert mobile numbers (currently 77…...) to a functional format. Thanks for your help.

1
stephen.trumble
Community Manager
1 year ago

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