Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,228 Topics
  • 3,379 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1228 Topics

K
Contributor IV
kfloContributor IV
asked in Lists, Segments, and Profiles

Signup forms - Where are the rest of my signups?

Hi, I was wondering if someone could help me solve where some of my email signups have gone to?In total I have had 26 customers complete my signup form, these are meant to be added to my newsletter. However only 13 are on my newsletter list. I have the double opt in setting selected currently and I was wondering if this was having an impact? Thanks

3
mat.bingham
Partner
1 year ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles

How can I effectively segment my lists for category page viewers?

Hi, Im looking for advice on how to effectively segment my lists - I have  a store that sells kimonos and jewellery. I have created segments for people who have viewed product or bought product from each category. However I have the issue of people coming onto the website and viewing the category page but not viewing a specific product meaning they dont get segmented. Now as far as I can tell, I can create a rule to segment for viewed product contains xyz but I cannot create a rule for viewed category page. I should also mention that they are being subscribed to a single main list and then being segmented from that list. One solution I have is if i want to send a newsletter about kimonos, I can send to my list and then exclude jewellery buyers/ viewers. However, the issue with this is that I have people who still come onto the jewellery category but dont view products, and thus dont get segmented. So then these people still end up recieving my kimono newsletter when they arent interest

2
A
Problem Solver I
1 year ago
L
Contributor I
LezContributor I
asked in Lists, Segments, and Profiles

All Subscribers list question

After a potential customer has signed up for the newsletter pop up does that email address go into "all subscribers" list automatically as well? Or do I need to transfer those manually?

1
Bobi N.
Partner - Platinum
1 year ago
D
Contributor I
DellaContributor I
asked in Lists, Segments, and Profiles

List and Segmentation on sign up forms

Hi Klaviyo Support Team,I have a question regarding sign up forms and segmentation process. I have designed a sign up form that the subscriber sees a question as “Are you a professional athlete or a beginner? I want them to be added to the professional subscribers segmentation when they click on the word “professional” automatically and it should happen the same when they click on the word “beginner”, but I’m quite confued on how to define such filter, should I apply it on the sign up form or I should design a flow for it?Thank you in advance.

6
David To
Community Manager
3 months ago
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Contributor I
bdub84Contributor I
asked in Lists, Segments, and Profiles

Create List based on Signup Questions

Hello,How do I create a auto list from the sign up form questions I’ve asked? Example:Customer sees Pop up. Questions: Who are you buying for: You, Child, Partner?I want to create list based on them answer these questions. I didn’t see a way to do this, but may have missed a step due to looking at it for so long.Thanks,

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B
Contributor I
1 year ago
O
Contributor I
OtayferContributor I
asked in Lists, Segments, and Profiles

Provide Existing Subscribers to option to subscribe a new List [Pre Sale Flow]

Hello,I have a E-Mail List and I’am going to gather new Leads for a Pre Sale event. The Pre Sale will be based on a New List. Beside newly acquired E-Mail addresses I would also like to provide my existing Addresses the option to Opt-In to this List and consequently to this flow.How can I provide my Existing Subscribers the option to also become part of the Pre-Sale Event?Example:Existing Newsletter Subscribers = 1000 PeopleNew List for Pre Sale = 0 People1) I will add new Subscribers via Lead Ads2) I want to provide my 1000 existing Subscribers the !Option! to become part of this New List (3-5 Step Flow). I don’t want to provide the flow to them automatically since it might be taken as scammy.My idea is to send my existing 1000 addresses a 2 Step Flow with informing them about this new Product and Pre Sale event. Within the E-Mail they should receive a Button like “Yes, I want to participate” and then become part of this new Flow.Thank you very much.

1
Omar
Partner - Platinum
1 year ago
K
Contributor I
katnissJWContributor I
asked in Lists, Segments, and Profiles

Can I use API to get selected fields from a segment as csv?

Hi - Currently, I am downloading certain fields (properties) from a segment as csv. Is there an API that I can use to retreive the same fields and download them as csv file without doing it manually?  Current manual proccess to export: 

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
S. FiskContributor I
asked in Lists, Segments, and Profiles

Segment/List & Sync Issues between Shopify and Shopify POS

Hello everyone,  I’m hoping i can find some guidance/advice on the issues I am having with my Klaviyo & Shopify.  I’ve been in business for almost a year now but I am now just finally starting to collect more e-mails to gain more traction and revenue both online and in-store. I use Shopify for both my website and POS.  I installed Klaviyo a number of months ago and played with it a little and gave up - I’m more eager than ever now to get in on email marketing but I’ve definitely made a mess out of things when it comes to my lists, segments, customers etc…  Because I use POS through Shopify I find that those customers do not get added or e-mailed with any flows when I did have everything running (flows & campaigns) I’ve also found it hard to get the segments to work properly as currently I have customers who’ve been subscribed and shopping through my business for numerous months but have ended up in new subscribers…  I kind of wish there was just a huge reset button to wipe the

3
S
Contributor I
1 year ago
M
Contributor I
Meg FellowsContributor I
asked in Lists, Segments, and Profiles

Segmenting by Two Profiles Using the Same Email Address

Hi everyone,  I was wondering if anyone could help me? In order to comply with external regulations, one of my clients need to ensure that each customer on their database has their own account on their website. They currently have a list of customers that have different names and the same email address because they’re a family member, friend etc., but I need to segment these people so that we can add them into a flow to send them the email to update their details or create a separate account.  Does anyone know how I could segment these people? I’ve already tried things such as Person’s first name equals 2 but have had no luck so was hoping someone would know if there’s an answer? I want to be able to get around manually uploading a CSV as a list but don’t know whether it’s possible or not?  Thanks!

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Akers Digital
Partner - Silver
1 year ago
W
Problem Solver I
wouterProblem Solver I
asked in Lists, Segments, and Profiles

Integrate Google Ads Lead form with Klaviyo list

Hi, I’ve noticed there is a recent integration possible between Google Ads and Klaviyo. Mainly meant for using Audiences. The other way around, I would like to use a Google Lead form (Ad) to generate leads that wil automatically sync with a Klaviyo list, followed by a Flow to deliver the email(s).(Same set-up as available with Meta/ Facebook lead forms)Can this be done without 3rd parties like Zapier? Is this on the Klaviyo Road Map?  When will this be available?Many thanks, _Wouter

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julie.accardo
Community Manager
1 month ago
V
Contributor I
VishyContributor I
asked in Lists, Segments, and Profiles

Change in subscriber email

The emails of a few of my key customers (subscribers) was recently changed as their companies were taken over by other companies. What would be the best way to manage this change in email ? Create a new user (or) just replace existing email with new email ?Any precautions to be taken while doing these changes ? (like taking a backup of previous campaign results etc.)   

1
alex.hong
1 year ago
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Contributor I
nayanisakina99Contributor I
asked in Lists, Segments, and Profiles

Update custom property via a question

I want to update custom properties by asking a question in an email and ask information through links or buttons. Is it possible to ask more than one question in the email? For example, ask 2 to 3 questions and update properties through buttons

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Mailbox Manny
Partner - Silver
1 year ago
J
Contributor I
jannikkayContributor I
asked in Lists, Segments, and Profiles

2 firing add-to-cart events in klaviyo

dear all, i have no idea why but in my klaviyo app i always have 2 events which fire for the add-to-cart event per profile. one of them is klaviyo and fine, the other one i dont know. i cannot find anything in my code. do you have an idea where this add to cart event comes from (see screenshot below)? or is it from shopify by default? how can i find out? screenshot: https://prnt.sc/PYDWvAvifbpw  many thanks and bestjan

1
David To
Community Manager
1 year ago
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Contributor III
Wmorris2468Contributor III
asked in Lists, Segments, and Profiles

Can you make all flows add people to the main list?

Hi all, I’m not sure if this happens automatically, but if not, is there a way to make all flows push people onto the main list? I’m imagining it as a step in all the flows (“add email to main list”), but I’m very green at all this, so I don’t do if that do-able or not. I thought it might be something to do with the “webhook”, but after reading more, I think that’s something else.Apologies for a potentially stupid question… I’m new to all this! 

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W
Contributor III
1 year ago
M
Contributor I
MSWContributor I
asked in Lists, Segments, and Profiles

Should I suppress all profiles not on newsletter list?

Hi there,I am new to Klaviyo and have a question.I have connected my small woo-commerce shop to Klaviyo. Klaviyo shows 6578 profiles in a standard “all profiles not suppressed” list. Of these 2188 are on my newsletter list - these are the people who have given permission to emails from me (I uploaded these from a csv and I also uploadet profiles who have opted out and suppressed them).My question:The profiles NOT on my newsletter list and not currently suppressed: Should I suppress these? This way I cannot make a mistake and email people I don’t have permission from + also I will not have to pay for them.Yes or no? And why (not)?Thanks in advance!

2
M
Contributor I
1 year ago
tobias_wildling_shoes
Problem Solver I
tobias_wildling_shoesProblem Solver I
asked in Lists, Segments, and Profiles

How to add unsubscribers from a list to a segment

Hello there, we want to know a bit more about our unsubscribers. Especially where they are located. So my solution was to do a segment where all unsusbscribers will be added as soon as they unsubscribe from a certain list. How do I create this segment? There is a way to say What someone has done or not done….Unsuscribed from a list…But there is no filter to specify what list. Would be great to get some ideas. May be there is an even easier way?Best regardsTobias

1
Spark Bridge Digital LLC
Partner - Gold
1 year ago
M
Contributor IV
mikelondonContributor IV
asked in Lists, Segments, and Profiles

Merging two Klaviyo lists in one Klaviyo account

Looking for guidance please!  We have two lists within one Klaviyo account, each list being linked to a separate Shopify store. We have merged our two Shopify stores into one and we want to migrate profiles and as much of the transactional (including newsletter opens etc) data as possible from the redundant Klaviyo list into the ongoing one.  Please could anyone give us guidance as to how we can best achieve this at the same time losing the minimum amount of data possible?  Thank you.  

7
alex.hong
1 year ago
A
Contributor I
AmereiContributor I
asked in Lists, Segments, and Profiles

Growth statistics for a segment

Hi everyoneI’m new to the group so apologies in advance if this has been asked. I searched but could not find it.I am wanting to see growth statistics of a segment for the last 6 months, preferably weekly. I understand you can do this for a list but is there a way i can do this for a segment?

5
David To
Community Manager
7 months ago
C
Contributor I
caspe_hannahContributor I
asked in Lists, Segments, and Profiles

how to remove profiles who engaged in your re-engagement campaign from an unengaged list?

Hello! I’m Hannah, an email marketer using this amazing platform. Just wanna ask, how do you remove profiles who engaged in your re-engagement campaign from an unengaged list? Because I wanna suppress the remaining who did not engage. I need a step by step procedure. 

1
David To
Community Manager
1 year ago
L
Contributor I
LM0721Contributor I
asked in Lists, Segments, and Profiles

Sending a winback or transactional email to non-subscribers

Hi,We’re looking into potentially sending a transactional/flow email to active profiles that are unsubscribed.We’d love to add something a banner about an upcoming sale. I made a segment of “purchased all time” and “not subscribed”, and it’s almost double what our “purchased all time” and “subscribed”.  Wondering if i’m able to send them an email if they’re not opted into our marketing emails. Would this be a winback, and would that be okay to send if they’re not subcribed?We have a pretty high open rate, so I don’t want this to ruin our deliverability, but would love to re-engage our purchasers who don’t want to receive marketing emails.A few questions:Will this affect our deliverability? Has anyone done this and found success?

1
retention
Partner - Platinum
1 year ago
C
Contributor I
caspe_hannahContributor I
asked in Lists, Segments, and Profiles

Question about Unengaged profile

When profiles from unengaged segments starting engaging (opened email from re-engagement campaign) are they automatically removed from the unengaged segment you created?

1
Omar
Partner - Platinum
1 year ago
E
Contributor I
EzenContributor I
asked in Lists, Segments, and Profiles

Inviting users to join a specific list

Hello,  Does anyone know of a way to code into an email an option for customers to add themselves to specific lists?For example, I head an overhead business, Business 1, that encompasses three tributary but connected businesses, Business A, B, and C. When users sign up for the mailing list, they sign up with Business 1 and therefore receive info related to business 1A, 1B, and 1C. But if someone only has interest in content relating to 1A or 1C or 1B and 1C, is there a way to send through an email an option for the customer to opt in and out of certain lists?  Thanks!

3
M
Contributor I
9 months ago
M
Contributor I
MichaelGrovesContributor I
asked in Lists, Segments, and Profiles

Spam issues

When a contact responds to an email with a SPAM statement, does Klaviyo automatically assign that person to an exclusion list so they won't get future emails and hence reduce my SPAM rate, or do I have to do that manually or ????Many thanks

2
M
Contributor I
1 year ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles

How to create an unsubscribe segment to clean my contacts (sunset flow)?

Hey! I feel like this is such a silly Q, but I am going to ask it anyway. I have a sunset flow set up for my unengaged people. But what I want to accomplish is suppressing those that unsubscribed. So I made a segment where my criteria is as follows:I feel like this is not correct...but maybe it is? Please help, homegirl just trying to clean her account up. Thanks!

4
David To
Community Manager
6 months ago
B
Contributor IV
blissyContributor IV
asked in Lists, Segments, and Profiles

How do I upload a new List with Custom Properties?

I tried to upload a CSV to start a new list and it has a couple of Custom Properties (columns). When trying to import it says “Unmapped” for those Columns. Is that a problem? Should I have somehow added Custom Properties prior to importing the CSV?

1
Mailbox Manny
Partner - Silver
1 year ago

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