Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,147 Topics
- 3,163 Replies
Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!
Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)
Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).
Hi, I've created a segment to pick up AUS and NZ country profiles. Properties about someone > country > equals > Australia Properties about someone > country > equals > New ZealandI have about 500 profiles that fit this but the segment isn't pulling anyone in… Do I have to wait a while or am I missing something?
Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??
Hi! I’m trying to update a single Custom Property for all my subscribers in a particular list. There are a lot of subscribers so I don’t want to have to do this one-by-one by clicking into each subscriber and updating the Custom Property. Is there a way to upload a CSV file that would override or update the Custom Properties of the subscribers?
I have a segment set up for my Sunset Subscriber Flow and it’s pulling incorrect profiles.The segment has a condition of “opened email zero times in the last 90 days” and upon looking through the very first profile in the segment, I can see this customer has opened an email in both December and November. It’s January 5th, so both of these dates fall within the 90 days. I don’t want to be sending list cleaning emails to individuals who are engaging with our brand. How can I fix this?
HiHopefully someone has experience of this as I can’t believe we’re the first to try this.We want to do an onsite survey for website visitors.It’s a 3 question survey to get a steer on why they are browsing and what help we can give them.Question 2 depends on the answer to question 1, question 3 depends on the answer to question 2.Klaviyo can’t handle the answers triggering different follow-on questions so they advised using Typeform.It ends up with customers dropping into 1 of 8 different “categories” after question 3. Each of which we will handle through different flows.Has anyone done similar and how do you link each “category” with a segment in Klaviyo? Hope that all makes sense. ThanksAndrew
Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.
When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?
I have suppressed a customers email in Klaviyo, because they complained about getting so many emails from the flows (they are a subscription customer). Now that I have suppressed their email, will that stop them receiving all emails in the future from any flows that they may get added into automatically by the system? If not, how can I go about this? If I delete their profile, when their next subscription order comes through it’ll readd them back in and they will go back into the flow sequence. Thanks so much in advance. Cheers.
I use two Klaviyo registration forms. Both refer to the "Newsletter" list. However, when people sign up for my newsletter, only a profile is created and they are not added to the "Newsletter" list.This also prevents me from starting a flow.Thanks a lot for your help.
When I create a new list, is it possible to clone the settings and formatting from another list?It seems crazy there's no easy way to keep colors and font choices and other customizations when creating a new list. It would be super helpful to have this instead of having to customize every list from scratch with our brand colors and voice etc.
Hi, I have just started with Klaviyo and I have created one newsletter list which is connected to an offer. I have also created a list for a ad campaign. My dilemma is that when the ad campaign is over I want the people in the ad campaign to start getting the newsletters, without the discount in the newsletter list. How do I do this? Do I need to change anything in my set up or what do I do?
I have 382 subscribers in my Shopify subscribed list, however; only 331 of those are converting over to my subscribed Klaviyo list. I have everything correctly checked within the Klaviyo app integration tab. Can somebody please advise where this discrepancy is coming from. Thank you.
Hi all (first question!), When assigning products to a segment definition, I can’t see a way of selecting multiple products that meet my criteria at the same time. For example:We’re a soda business.Let’s say I want to target anyone that has bought cherry flavoured soda in the past.In the search bar, I type in ‘cherry’ which brings up all of our cherry sodas, with the small selection boxes on the left. There’s no ‘select all button’ (that I can see), and when I tick one product, instead of remaining on that search result screen, Klaviyo jumps out of it. I’ve tried the usual trick of holding down the ‘ctrl’ key, which usually works for multiple selections, but not here. I have to click each product and then rerun the search each time (which gets tedious when adding 50+ products to each definition!). Any guidance on this would be extremely helpful! Thank you :-)
80% of our klaviyo profiles are non-usable profiles. we can't send marketing to these, it needs to be stored more in a database.Our profiles are growing every month so we have to pay a more expensive subscription with klaviyo after every month. is there any way to store these klaviyo profiles somewhere else?
There seems to be a character limit when selecting Shopify properties like “Product Title” from which t run actions or create a segmentation for an audience within Klaviyo. Unfortunately, we’ve been Klaviyo members for multiple months and can’t seem to segment even one of the 40+ audiences we can verbally describe-- mostly due to this weird glitch.For example, let’s say we want to select a single product from which to trigger an email...but the product name starts with the same naming convention and style of hundreds of other productse.g. “Cubic Zirconia Engagement Ring- The Jessica” might be the product nameWell, in the drop-down box on Klaviyo, we can’t even find that product.All it shows is hundreds of truncated products that only go to“Cubic Zirconia Engagement Ring- Th” so apparently that is the character limit.Has anyone encountered this and found a workaround?
Hello, Just a quick one really. We ran a collaboration competition with a brand where we gained constent from those entering the competition to join our mailing list too. I want to import these people to my main list and will do this via a CSV with their email address and any other info we have. I also want to make sure their profile is set up with consent method to say they came from that competition. What property should I be using in my CSV to ensure this is imported with the list?If there are people on the list who are already a member in my mailing list, as this might be possible, will it just update their profile and not duplicate, make a new version. And I take it as soon as I import them they will be directed into my welcome flow? But those who already exist won’t go into it? If that makes sense? Just any completely new member? ThanksShelle
Hello, in my account I have a “60 day non-opener segment” and here’s the definitionOpened email 0 times in last 60 days or Clicked email 0 times in last 60 days and is not surpressed and has received email at least once over all timewhen I clicked into the list, it included people who just subscribed to my list like 30 minutes ago! It doesn’t make sense to consider them non-openers if she has only got the first email and happened to have not opened it within the first 30 minutes!How do you all set up your non-opener list to prevent this from happening?
Hey Everyone,I did a landing page using Pagefly and used their third party Klaviyo form to collect emails. The integration worked perfectly. However, it is going to a different list of the one I specifically created for that.I created a “LandingPage Subscribers” list and I put my welcome series email to be triggered “when someone subscribes to Landing Page Subscribers. However, when someone is subscribing through this form it is going to a “potential customer” list that was already created by Klaviyo as default. How can I fix that?Thank you again and God bless,
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