Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,220 Topics
  • 3,358 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1220 Topics

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Contributor I
NECKOContributor I
asked in Lists, Segments, and Profiles

Klaviyo list is not collecting the profiles

So Iam trying for hours to integrate my shopify to my klaviyo account and I have integrated it and it works and I also enabled the settings and everything in order to collect the emails from shopify, but the problem is Iam using a third party theme not the ones from shopify itself. I tried to look up some information on the community site and so on, but with no sucsess. PLEASE help me to integrate my klaviyo account with my third party theme (Debutify), I have read that I have to insert a particular code or something, in order to work properly, buts its already there. Dont miss understand me it is working because I can see that klaviyo is creating profiles for my customer emails that sign up from my newsletter of the website and so on, but klaviyo doesnt know where to put them in, in wich list and i have already enabled that in the setting that klaviyo should take the profiles to my newsletter list, but its still not working. I have also added the different tags in my third party theme

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alex.hong
1 year ago
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Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles

Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

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alex.hong
1 year ago
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Contributor II
onepoundsweetsContributor II
asked in Lists, Segments, and Profiles

See Engaged By Segment Per Campaign

I have sent a campaign to multiple segments at once and I want to see the open rate, click rate and conversion rate for this campaign split down by these segmentsis this possible?so campaign went to segment A (opened email last 30) and segment B (purchased last 30 days)how can I see metrics for the campaign by segment? If possible?

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O
Contributor II
1 year ago
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Contributor I
caitlinbmarketingContributor I
asked in Lists, Segments, and Profiles

How to move profile to list segment?

Hi! I ran a giveaway this week and the 1st day the sign up form it was accidentally set to double opt-in. How do I move those missing profiles of entrants into the list segment??

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alex.hong
1 year ago
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Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles

Why isn't my flow sending to everyone in my segment?

Hi!  I have created a Segment where about 7,000 subscribers got in. I used this Segment to trigger my Newsletter flow. However, when emails were sent and I get to check the analytics, only 1,000+ emails were delivered.   Can someone please tell me why it wasn’t delivered to all 7,000+ segment subscribers? This goes the same as the next emails on the flow. The Delivered number just keeps getting smaller and smaller. Here’s for the last email that is in that flow:  Only 137 were delivered, 482 waiting to be delivered. I’m not sure what I am doing wrong. I already back-populated the flow. Will that help? All I want is for the 7,000 subscribers to receive all the emails I have prepared in the Newsletter flow. Someone help please! Thank you so much!

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
didier.donneContributor I
asked in Lists, Segments, and Profiles

Importing an unused list of subscribers. Best practice suggestions?

Hi everyone,I am looking to import a list of subscribers into Klaviyo.  This list was put together over the last 4 years with a form for the person to subscribe to a newsletter.  Double opt in was required.These subscribers never received any newsletters.  Some of them are recent sign ups while others are much older (> 6 mo).  Also, this list remains in the same company, with the same target audience and purpose.My questions are:What are best practices in this case? Do I request approval from everyone in the list? (even if they signed up recently?) Do I request approval from people after a certain date in the past? Are there risks of using this list now? Thank you!  Have a great day and I appreciate your comments.

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D
Contributor I
1 year ago
D
Contributor I
deggialContributor I
asked in Lists, Segments, and Profiles

Active Profiles count

Hi there, I manage account for client and they have about 3k profiles in the list, Klaviyo shows 7k+ active profiles under Profiles tab which is more than 2x the number of actual profiles they have I do not want the client to pay fore more than they actually have, so any clarification would help  Thanks

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Dov
1 year ago
S
Contributor I
samffgContributor I
asked in Lists, Segments, and Profiles

My Newsletter list does not include everyone who "accepts marketing".

I have recently set up a Klaviyo account and integrated it with my Shopify store. I have just over 2,000 profiles and according to Shopify, nearly 1,300 are subscribed to our emails. However, when uploading these contacts to the Newsletter list, the list only populated just over 900 profiles.This means that I have around 350 people who are supposedly subscribed to receive emails from us but are not in my Newsletter. Why might this be and how can I fix it?I have read the Whats the difference between accepts marketing and the Newsletter list? question which recommends using the ‘Subscribe customers who Accept Marketing to a Klaviyo list’ check box but I do not appear to even have this option in my Shopify integration settings and even if I did I’m not sure whether that would back-populate to include profiles that have already been uploaded.Can anyone offer any solutions to this? I am reluctant to start sending emails until this issue is resolved.

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thepowerofcopy
Partner
1 year ago
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Contributor I
Love of CountryContributor I
asked in Lists, Segments, and Profiles

List or Segment for our POS retail and another for our Online e-commerce

We have both an e-commerce store and ship all over the country, and a local retail store in our hometown. How can we set up a segment or list for the two different “locations?” We use Shopify POS for our retail store and Shopify website builder for our e-commerce. Thanks! 

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D
Contributor I
1 year ago
Charleashes
Contributor I
CharleashesContributor I
asked in Lists, Segments, and Profiles

Unable to edit/Update email address in a profile

I had a subscriber’s email address hard bounce. Since I had been in contact with this person via emails in the past, I compared the email address from my inbox to the one in her Klaviyo profile and noticed it was misspelled. (She likely misspelled it when placing an order and didn’t realize)I’m trying to update her email address in Klaviyo under “Contact” by hitting “edit”, entering the corrected email address, selecting “update profile”.But the profile never updates and the misspelled version of her email address is still present.Is there another way to go about editing the email address in a person’s profile?

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Charleashes
Contributor I
1 year ago
R
Contributor I
ragch577Contributor I
asked in Lists, Segments, and Profiles

Unable to add members to LIST through API using Go

I am unable to add members to List using the following code,  https://developers.klaviyo.com/en/reference/add-members I used payload as, -d '{"profiles": [{"email": "george.washington@klaviyo.com"}]}'I am using right right LIST_ID and API key, but still it is complaining like this, <h2>Sorry, that page isn't actually here.</h2>   <p>The address you asked for didn't work for some reason. Here are some possible reasons why:</p>  <ol>    <li>We have a bad link and you were unlucky enough to click it.</li>    <li>You may have typed the page address incorrectly.</li>    <li>This web server is bonkers right now.</li>  </ol>

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Dov
1 year ago
D
Contributor I
DoobiedukesimsContributor I
asked in Lists, Segments, and Profiles

Shopify newsletter sign up not showing up in Klaviyo

Hello, I just intergrated the Shopify newsletter footer to connect with Klaviyo Newsletter list which will put the newly signed up person into the welcome flow. It’s showing up in Shopify but it's not showing up on the list in Klaviyo or sending in the flow after the sign up on Shopify. I have Shopify & Klaviyo set to single opt in. My theme in Shopify is Debut. Thank you for your help

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alex.hong
1 year ago
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Contributor I
itsbecContributor I
asked in Lists, Segments, and Profiles

selecting multiple segment from the dropdown

Hello, All!As I’m segmenting campaigns, I routinely need to select multiple audiences from the dropdown in Klaviyo.  As I do so, I see there are checkboxes to the left of each possible segment I could add.  To prevent needing to search multiple times, I’d like to add more than one segment of customers at a time. (For example, each of the two groups shown below w/ red slashes.) I have tried option-clicking and right-clicking, but I’m not able to choose multiple folks in one go.  What am I missing?  TIA! 

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Contributor I
1 year ago
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Contributor I
EnochContributor I
asked in Lists, Segments, and Profiles

Why isn't my shopify landing page syncing new signups?

I already get profiles when people sign up on Shopify landing page created. However, when people sign up on a different Shopify landing page created for a different purpose, I don’t get their profiles.  

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
EnochContributor I
asked in Lists, Segments, and Profiles

Profile not created when people sign up on my shopify website

On the profile section, I can see my email because I created account. However when a vistor signs up on the site, I’m not getting their profiles.Any ideas on how this can be fixed.

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E
Contributor I
1 year ago
C
Contributor I
Charlie_was_hereContributor I
asked in Lists, Segments, and Profiles

How do I view profiles of a list by "date added"?

How do I view/sort profiles of a list by "date added"? I would like to be able to view the profiles in a list by the day / week / month they were added to that list. This is where I get stuck:List & Segments > List I can see there’s an “added” column, but I have a big list and it’s not useful to scroll through the entire list and mark down which month the profiles belong to. But how about when I go into “List Growth”? Yeah… No luck, either…List & Segments > List > List GrowthThis does not show me the individual profiles, but only how many there are in a given month.I think it makes more sense to add a filter function to the list so people don’t have to flip back and forth to cross check. It’s just too many steps. Is there a way around this? Any suggestions, advice would be appreciated.Thanks,Charlie

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alex.hong
1 year ago
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Contributor I
tangelesContributor I
asked in Lists, Segments, and Profiles

Suppressed Profile

Hello Community,An email profile was manually marked to be suppressed from a specific list, however they are not unsubscribed globally. Because of that one suppression, does Klaviyo automatically exclude that profile from ALL email campaigns/ globally? URGENT.. TY  

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Mailbox Manny
Partner - Silver
1 year ago
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Contributor I
marifatContributor I
asked in Lists, Segments, and Profiles

How Can I find who used a Referral code in Klaviyo and What they Bought?

Hi everyone, Can you tell me ‘where do i find the person who send a referral code to his/her friend?’ How do i know who’s friend bought?

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Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
MeduardamayContributor I
asked in Lists, Segments, and Profiles

Is there a way to customise Klaviyo's default source properties?

I’d like to track activity from different signup methods and I want the source properties to be very clear and straightforward in the List Growth report. I’m wondering if it’s possible to customise Klaviyo’s default source properties. Example: API, Manually Initiated and Facebook Lead Ad. Can I update them to something else? Thanks,Maria 

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Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
Chasing CardsContributor I
asked in Lists, Segments, and Profiles

Is there a way to Retrieve deleted lists?

Hi.  I have somehow managed to delete all my lists except one.  Can we retrieve these?  Thank you 

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Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AronMurchContributor I
asked in Lists, Segments, and Profiles

No consent status icon?

Hi there, I’m looking at some of my user accounts and noticed that they don’t have an icon under consent status:  If anyone can tell me what this means, I’d really appreciate it. I’ve read this article, and it doesn’t list “no icon” as an option. Any thoughts?

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alex.hong
1 year ago
S
Contributor I
sabamadContributor I
asked in Lists, Segments, and Profiles

Update profiles email address

For some reason I can not update an email address under a profile (i noticed the email has bounced). I went to the profile → selected Edit under Contact→ then updated the email address but the “update profile” does not work. Any advice? this seems like a bug 

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alex.hong
1 year ago
V
Contributor I
Vincent24Contributor I
asked in Lists, Segments, and Profiles

Subscribe to a list within an email

HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent

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Dov
1 year ago
D
Contributor I
DaviAmaralContributor I
asked in Lists, Segments, and Profiles

Create an Unsubscribers for, to get why...

Hi, I would like to know if exists documentation to create a different unsubscribe form, where can I add a question about why the customer is unsubscribing. And how can I add this form for a specific list.

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Taylor Tarpley
Community Manager
1 year ago
N
Contributor I
NikkiKileyContributor I
asked in Lists, Segments, and Profiles

How Do I Connect a List to my Form that will Trigger a Form?

I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately.  What is the best way of doing this? 

1
Taylor Tarpley
Community Manager
1 year ago

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