Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,033 Topics
  • 2,798 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 3
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 2

1033 Topics

A
Contributor I
abielskiContributor I
asked in Lists, Segments, and Profiles

Adding existing profiles to a list

Hi - I have a group of existing email customers from shopify that were added to klaviyo, but were not added to the “newsletter” list. I can see them in klaviyo and can see that they are marked as consented to marketing, but I can’t find a way to add them to the newsletter list. Any ideas?Thanks

4
David To
Community Manager
1 year ago
M
Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles

Flow not sending to all subscribers in the Segment used as trigger

Hi!  I created a Newsletter flow and used a Segment I created as its trigger. I have over 5,000 subscribers from my mailing list on this Segment. The number also keeps on growing as some more conditions are met from people who are on our Shopify.  However, of the 5,000 emails included on the Segment, only about 100 emails were delivered when I tested the first email on the flow. I was wondering why would that be?   Would appreciate your suggestions and help as I am getting quite frustrated   Thank you!

3
M
Contributor I
1 year ago
J
Contributor I
jwalk86Contributor I
asked in Lists, Segments, and Profiles

Syncing Subscribers to a Klaviyo Newsletter via Shopify Account Registration Page

HI all,I have just realized that when ever users create a new account, their account are added to email subscribers in shopify automatically and klaviyo are not syncing those list at all?my pop up and newsletter feature both works with no problems.I tried syncing, but my email subscribers just get stuck there.Any idea>?

2
Dov
1 year ago
J
Contributor II
jigabytesContributor II
asked in Lists, Segments, and Profiles

You must identify a user by email or ID Error (Need Help..)

Dear Klaviyo Community,We have a custom site developed using Laravel & Vue.Our site works like a service reservation site wherein guest users are allowed to make transaction. But upon putting all the codes and following the contents from the API documents we are still getting issues on the above subject for guest users but if we try a transaction for a logged-in user the thing works.Are we missing something or is Klaviyo codes is designed for logged-in users only?We appreciate any response or help that may clarify the above subject.Thank you in advance.

6
J
Contributor II
1 year ago
M
Contributor I
msauerContributor I
asked in Lists, Segments, and Profiles

Creating a Segment of People Currently Within a Flow

Is it possible to create a segment of people that are currently within a flow? For example, if I wanted to send a campaign email but exclude anyone who is currently in my welcome flow, is that possible? I know that smart sending is the way to avoid multiple emails within a time period, but ideally I would be able to exclude people based on being in a flow or not.

1
David To
Community Manager
1 year ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Lists, Segments, and Profiles

Adding an Opted-In Attribute

I’m new to using Klaviyo and I’m trying to find the most efficient way to select customers who have opted-in and have not unsubscribe, none regarding where the data was collected.  At the moment, we add every-single lists into a segment (there are a lot and it will only continue growing) and add the condition ‘is not suppressed from marketing’ which I feel is quite a hassle.  Is there an attribute (existing or custom) which could be as simple as ‘Marketing Permission is True’ or ‘Opted-in to Marketing’ and which would be updated when someone is added to a list or unsubscribe from emails?  Thanks

3
Dov
1 year ago
B
Contributor III
BernieMBLContributor III
asked in Lists, Segments, and Profiles

Understanding the difference between form fill number & number of users in a segment

Hi,Created an embed and flyout form asking several questions - different grade levels and parent or teacher (Book Site).The signup forms indicate less than 200 used the form. However, when I segment out the various categories, I am getting large # of people within a category? Is the system using some kind of AI between Klaviyo and Shopify to create these numbers?Just looking for some kind of confirmation as to how I can have a category with 3000 in it, yet less than 200 signed up thru the formsThanks,Bernie

5
Dov
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Lists, Segments, and Profiles

The Difference Between Opt-in and Opt-Out

what is difference between opt-out and opt-in

1
alex.hong
1 year ago
J
Contributor I
JennielizContributor I
asked in Lists, Segments, and Profiles

How can I remove someone from a segment who has cancelled an order?

We have a segment that is for folks who purchase a specific product. If they cancel the order, can we remove them from this segment?

4
J
Contributor I
1 year ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Lists, Segments, and Profiles

Segment based on specific product/category's tenure

I’m trying to understand if I can create segments based on a specific product/category tenure. Here are the example: has purchased a bike in the last 3 months (none regarding whether or not they purchased something else) or has purchased a bike between 3 and 12 months. Ideally, I’d like to keep it at a collection level (Shopify integration) rather than having to go down the SKU route. 

2
L
Contributor IV
1 year ago
C
Contributor II
cristinabandfContributor II
asked in Lists, Segments, and Profiles

New to Klaviyo! Why are sign ups not showing in shopify

Hope someone can help :) I set up my email capture form via Klaviyo and have noticed that new email sign ups are not automatically added to my shopify customers list. For Omniture, anybody who submitted their email via an Omniture form would also be automatically added to my shopify customers list. Can anybody let me know how I can have both systems sync up now I’m using Klaviyo?

4
Dov
1 year ago
D
Contributor I
DCCoffeeContributor I
asked in Lists, Segments, and Profiles

Splitting a List Equally

I see that you can get a Random Sample of a list, but I am looking for a way to break our main list into 4 equal parts.  Is there an easy way to do that within the platform?

3
M
Klaviyo Employee
1 year ago
S
Contributor I
sharryContributor I
asked in Lists, Segments, and Profiles

Segmenting off of Gender

How to add gender in dimension?

1
Dov
1 year ago
P
Contributor II
PieceCraftLoveContributor II
posted in Lists, Segments, and Profiles

Transition to Klaviyo - Email Wording

I am moving my customer list from my current email provider over to Klaviyo and I need some wording (catchy title and email copy) for how to:notify current engaged customers that the provider is changing (nothing will really change for them) re-engage customers who were moved to “transactional” status due to a glitch between Shopify and my old provider (they haven’t heard from me in a while BUT they are likely repeat customers) re-engage customers who may have unsubscribed on my old provider but still show as subscribed on their Shopify account.The problem is I have data from Shopify which has 6800 subscribers, data from my old provider which is FEWER because of that glitch and now, data from the Shopify to Klaviyo import (which is lower than both of the other numbers for some weird reason).  I don’t want to send an email to the list that imported over from Shopify and then have a massive number of people unsubscribe and get flagged as SPAM or something. Can anyone help me with this? 

2
P
Contributor II
1 year ago
D
Contributor I
DianaM.Contributor I
asked in Lists, Segments, and Profiles

Encouraging customers to subscribe to newsletters

Hi all,I have a bit of a dilemma. Our top goal is to grow our Newsletter list, we want to do this by encouraging customers to sign up to receive notifications for items they’re interested that will be available for preorder in the near future. Currently, we “hide” upcoming products behind a password protected sign up form. Once the customer signs up, ideally, they would receive an email that provides the password AND subscribe them to the newsletter. Once inside the product page, they can then sign up to receive notifications about that specific product (thus adding them to a specialized list outside of the newsletter). I’m having trouble figuring out how we can get them to sign up for the newsletter, but also receive a password? Or vice versa?If the first option isn’t possible, is there a way in the password email to at the very least, encourage them to sign up for the newsletter? Is there a link we can format into the email that once they click it, signs them up for the newsletter?Th

1
alex.hong
1 year ago
B
Contributor III
BernieMBLContributor III
asked in Lists, Segments, and Profiles

How do I get Custom Properties Data?

Hi,Created a flow to ask subscribers what type of movies  they want to see for a new movie theater client. Flow works and it has collected data on 2 new subscribers.How can I get that data so it is easy to see? I can do a CSV export but it doesn’t do the 8 categories into individual columns so the data is very hard and time consuming to view?Tried to do it thru App - TypeForm but instructions aren’t clear? It implies I do it thru Klaviyo but then it goes into creating the forms in Typeform. No matter how I do this, I can’t get any data from that App or Klaviyo segments!This is basic data viewing - isn’t there some way within Klaviyo itself to just view that data?? Kinda in that business aren’t we!?Any help would be appreciated.Bernie

4
B
Contributor III
1 year ago
R
Contributor I
RecoContributor I
asked in Lists, Segments, and Profiles

Recharge and Klaviyo integration

Hi, where would i report issues with the recharge/klaviyo integration? It’s incorrectly reporting that 95% of my current product subscribers have 0 active subscriptions in the custom property ‘rc_active_subscription_count’

2
R
Contributor I
1 year ago
D
Contributor I
devQuestionsContributor I
asked in Lists, Segments, and Profiles

Unable to retrieve List using V2 api

Does anyone know why using the v2 api to retrieve a particular list return a “List not Found Error” but using the v1 api returns the list in question?Example Curls V2 curl does not workcurl --request GET \ --url 'https://a.klaviyo.com/api/v2/list/LIST_ID?api_key=PRIVATE_KEY' \ --header 'Accept: application/json'V1 curl workscurl --request GET \ --url 'https://a.klaviyo.com/api/v1/list/LIST_ID?api_key=PRIVATE_KEY' \ --header 'Accept: application/json'

3
David To
Community Manager
1 year ago
M
Active Contributor II
MichaelActive Contributor II
asked in Lists, Segments, and Profiles

Klaviyo + Shopify tag integration

Hi!I’m trying to figure out how to export a list from Klaviyo into Shopify in order to tag the customers. I know I can do it the reverse way into Klaviyo.Is it possible to do it in reverse?For example, I’m trying to update all the profiles in my Shopify customer list with the custom field from a klaviyo segment: Tag: Club level = MemberIf I do this as a csv and import it into Shopify it just makes new customers without updating the current ones. Thanks,Michael

3
M
Active Contributor II
1 year ago
Joh M.
Contributor I
Joh M.Contributor I
asked in Lists, Segments, and Profiles

Sparkloop using "is empty"

Hi, has anyone tried using sparkloop? How do you create the segment to only include customers with the RH_REFLINK? Not sure whether the “no value” from this article https://support.sparkloop.app/pre-launch-checklist is equivalent to RH_REFLINK “not set”. Appreciate any thoughts. 

2
Joh M.
Contributor I
1 year ago
S
Contributor I
Sales@AHBContributor I
asked in Lists, Segments, and Profiles

Creating a Metric for Product Reviews

Hi,Really hope someone can help with this one!I am trying to create a list or a segment of people who have written Product Reviews on our website so we can email them. How can I define this metric or measure so I can select it to create a list? So it would fall under Someone who has done something - I need to create a measure of the act ofsubmitting a product review...can anyone tell me how this is done? Thanks Sue

1
Dov
1 year ago
A
Problem Solver I
aereidProblem Solver I
asked in Lists, Segments, and Profiles

Flow that Stops After Someone Uses Static Coupon Code - Issues

Hi there, I’ve read the help pages on how to add additional filters to a flow so that someone who uses a static coupon code will not receive an email. However, although I have magento2, it doesn’t seem to be pulling in my coupon code correctly. To test that the flow would work, I attempted to create a segment of people who have used this code over all time. Although in Magento I can see that 222 people have used the code, my segment in Klaviyo says there is no one in the segment. I’ve attached a screenshot of my definition below. It matches my coupon code exactly. There is one thing -- this coupon code is generated in the “Cart Rules” section of Magento. Does that affect things?Any help is much appreciated!Thank you,Alex

5
A
Problem Solver I
1 year ago
G
Contributor I
Giovannihair101Contributor I
asked in Lists, Segments, and Profiles

Syncing contacts to klaviyo

HELLO EVERYONE! I was wondering did anyone know how to sync contacts from shopify to klaviyo?

1
David To
Community Manager
1 year ago
T
Contributor I
TriArpan.ioContributor I
asked in Lists, Segments, and Profiles

Is it possible to integrate Subscribe to the list from our custom WordPress plugin?

Hello Support,Is it possible to integrate Subscribe to the list from our custom WordPress plugin?Actually, I have integrated it earlier but I have got the email from Klaviyo regarding exposed of the private key,Is there is any way to integrate Subscribe to the list API into our custom WordPress plugin?Thank you in advance 

1
David To
Community Manager
1 year ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles

Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

1
David To
Community Manager
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.