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J
Contributor I
JLR23Contributor I
asked in Sign-up Forms
Additional Characters Added to Anchor Link After Sending

Hello, I’m trying to send an email that encourages people to register for early access to our sale via a sign-up form. I’ve created the email, as well as the sign-up form and list, and that all seems to working fine.As per the instructions I found on the Klaviyo Help Centre (below), I’ve added a Targeting By URL anchor link (which I’ve called #BDEarlyAccess) in the sign-up form. Here’s a screenshot of my anchor link:  When I enter the full URL (with anchor link) into my browser, the sign-up form appears, so I know that’s working. I’ve added that same link to the relevant CTA buttons in my email. When receiving the email as a recipient, however, upon clicking the CTA, additional characters are being added into the URL (although still finishing with the anchor link), and the sign-up form isn’t appearing. See below: Please can anyone advise? Thanks in advance! 

121
P
Problem Solver IV
2 days ago
P
Contributor I
PreethiPContributor I
asked in Campaigns and Flows
Is it possible to use one cloned flow from another account?

I’ve integrated Klaviyo API in my project. I’ve multiple accounts linked to my parent account, and mine is not an admin account. I’ve cloned one of the existing flow, but within my account. If I made the flow live, and triggered that email from my code, does this works or will throw any error?

132
chloe.strange
Community Manager
3 days ago
M
Contributor II
manfrediltvContributor II
asked in Campaigns and Flows
Additional Filter Purchase to block specific email flow based on request ID

Hi,I have different flows. Every time a user sends a request triggering the custom event “New Lead” (with request_id parameter) he receives 3 emails (first one immediately, 2° after one day, 3° after another day). Users can send many requests so they will receive many emails from the same flow.Here’s the problem. If a user makes a purchase between Email #1 and email #2 or #3 triggers the custom event “Purchase” (with request_id parameter) and he shouldn’t receive the email after purchase. I think I can do that easily with additional filters BUT how can I stop the right email with that specific request_id of that purchase and continuing to send the other email for the request_id he didn’t purchase? Thank you very much.

529
M
Active Contributor I
3 days ago
G
Contributor I
ghostzichtContributor I
asked in Integrations and Reviews
Display Summary of Reviews in Header

Hi there, is it possible to display a summary of reviews in the header/announcement bar ? Or a badge like this  

81
P
Problem Solver IV
3 days ago
S
Contributor I
Space-MarauderContributor I
asked in Developer Group
API - Getting a list of recipients

We are trying to integrate Klaviyo with our CRM (Hubspot). I can’t work out how to get a list of recipients to a campaign. We want to be able to see what emails have been sent to customers from within Hubspot. I haven’t been able to find anything in the API documentation on how to get the list of recipients in a campaign?Later we will also want to do the same with flow emails. 

323
Andrus
Contributor II
3 days ago
M
Contributor III
Ming_LAContributor III
asked in Campaigns and Flows
Order Placed if item is out of stock

Hey Klaviyo folks!Is there a way to create a flow that sends an email to a customer if the ordered item is out of stock?The trigger is placed order, and I’m hoping to add a condition that says something along the lines of...if the item ordered quantity is <=0, send an email.I couldn’t find it.Thanks!

1366
B
Contributor I
3 days ago
M
Contributor I
mvsContributor I
asked in Campaigns and Flows
Show/hide block based on specific purchase history.

I have an email template with lots of blocks in it. I’d like to hide these selectively to a user based on their previous purchase (Shopify) history with us.Block A - Hide if customer has purchased product “ABC”Block B - Hide if customer has purchased product “XYZ”Block C - Hide if customer has purchased product “123”I’ve hit a number of roadblocks trying to get this to work and want to make sure I understand if I’m on the right track here:1. You can’t use previous event data in a flow. It seems like I can only use event data as the trigger of a flow and can use that trigger data in the show/hide logic, but I can’t access previous event data.2. I can use custom properties as the basis of show/hide logic.So to use custom properties for a user I need to make a flow that adds the custom data when triggered and can populate this with existing profiles. The limitation of this is: I need to make a separate flow for each SKU it seems? A flow can’t perform loops, only split off users in to grou

233
ArpitBanjara
Principal User I
3 days ago
I
Contributor I
IconContributor I
asked in Sign-up Forms
How to fix a distorted embedded form?

I've included a Klaviyo embedded form on my password page until I reopen. The PC version seems OK; however, the mobile version is distorted. The forms are selected to display in desktop and mobile with 100% width. Please, could someone take a look and tell me how to fix it? site: www.stylezzle.com  Thanks in advance! 😀

246
M
Active Contributor I
3 days ago
talhahussain
Problem Solver IV
talhahussainProblem Solver IV
asked in Developer Group
Is there a way to loop a flow in Klaviyo using code?

I’m working on customizing flows in Klaviyo and was wondering if it’s possible to programmatically loop a flow. For example, after reaching the end of a flow, triggering it to start again automatically via code or API. Is there any supported method, workaround, or best practice for achieving this within the Klaviyo platform? Any guidance or insights would be greatly appreciated.

407
S
Klaviyo Employee
3 days ago
C
Contributor I
csaenzContributor I
asked in Campaigns and Flows
Lead Gen Download

I created a lead gen (pdf download) section on my website. It’s a simple a form on my homepage where potential customers can add their name and email to receive an email with a link to download the pdf. I created the form on klaviyo. I also created the Flow. How do I check to make sure the two are linked? I also gave at the bottom of my website on every page to sign up for my newsletter. That’s also triggers a different Flow. I want to make sure the two are working. 

4984
S
Contributor I
3 days ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles
Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

16504
K
Contributor II
3 days ago
H
Contributor I
HonestKnightContributor I
asked in Campaigns and Flows
Testing Out Email Flows

Hello fellow Klaviyo users, I have created a pretty complex flow on Klaviyo based on several triggers like “x times purchased”, “x product purchased while being a customer for so long” etc. I wanted to test the flow somehow before taking it live. Is there a way to do this? Or can I test it on a limited audience before turning it on  for everyone? I don’t want to change the logic by creating a test segment as that would beat the purpose of having a flow.

133
M
Active Contributor I
3 days ago
D
Contributor I
dmarksbooseContributor I
asked in Sign-up Forms
"An error occurred when submitting. Please try again later." on

Hi there - My sign up form is suddenly getting this error “An error occurred when submitting. Please try again later.”. All integrations look to be okay, as well as all sign up form settings. Grateful for any advice! 

666
L
Contributor I
3 days ago
P
Contributor I
PiaK1Contributor I
asked in Campaigns and Flows
Flows in Draft not included in attributed conversions?

Hi!Quick questions - is it maybe possible that conversions from flows in pushed to draft in June of this year are not reflected in my yearly attributed conversions?

51
talhahussain
Problem Solver IV
4 days ago
N
Contributor I
noemiassContributor I
asked in Campaigns and Flows
Flow added to cart

good morning, I have a problem with the ‘added to cart’ flow, although the integration does not give any problems and the other flows work correctly, for this flow the image, name and price of the product cannot be displayed. What could this depend on? Thank you  

131
talhahussain
Problem Solver IV
4 days ago
C
Contributor I
CottageandBungalowContributor I
asked in Campaigns and Flows
Abandon Cart in BigCommerce Going to Checked Out Customers

Hello,We own a custom furniture store and we wait to capture funds from our customers until after our order has been accepted by the vendor to avoid paying fees. As soon as we receive an order, the status changes to Awaiting Payment. It automatically switches to Awaiting Fulfillment after we capture funds. In this period, our customer has placed the order but still receives Abandoned Cart emails. How can we resolve this issue?Please let us know!

112
M
Active Contributor I
4 days ago
A
Problem Solver I
Arif AstoriProblem Solver I
asked in Developer Group
I need to add over 200 users to my Klaviyo newsletter list using the API.

I need to add over 200 users to my Klaviyo newsletter list using the API. While I know the manual process of uploading a CSV file, I want to automate this weekly task via the API. The endpoint I plan to use is:https://a.klaviyo.com/api/lists/{List ID}/relationships/profiles/However, it requires a user profile ID, which I don't have. I can retrieve the profile ID using the following endpoint:https://a.klaviyo.com/api/profiles?filter=equals(email,"abc@gmail.com")But, given the large number of users, I want to avoid making individual API calls for each email to fetch the profile ID.MUST be checked against unsubscribe list in Klaviyo before added. When contacts are added to a list, they are subscribed even if they have previously unsubscribed. This is a critical step to comply with spam rules.

312
M
Active Contributor I
4 days ago
C
Contributor I
Csaba PallagContributor I
asked in Sign-up Forms
Embedded form sometimes doesnt load on Wordpress site

Hello!We have a page on our website where we embedded one of our Klaviyo sign-up forms.At first it worked without any issues, then we started noticing that sometimes the form just doesn’t load. This happens randomly on both mobile and desktop browsers, we couldn’t find any patterns relating to this occurrence.When the form doesn’t load, you can only see its borders, as seen in the picture below:Since the content doesn’t load, the borders appear as a white line.Once the page is reloaded, the form functions as it should.This is a major issue since our site visitors have no way of knowing that there should be a sign-up form where the white line is. Therefore, they will probably not reload the page and thus won’t submit our form.This is the page in question:https://mynds.ai/ingyenes-konzultacio/Could you please provide some form of solution or an explanation as to why this happens?Thank you in advance! 

363
M
Active Contributor I
4 days ago
silvakko
Contributor I
silvakkoContributor I
asked in Integrations and Reviews
Help with Stripe's Webhook Configuration for Triggering Emails in Klaviyo

Hi, I'm trying to integrate Stripe with Klaviyo using webhooks and the API to trigger automatic emails whenever an “inquiry”, “chargeback” or “dispute” event is opened or closed in Stripe. I need help to correctly configure the webhook on the server (using Express) and ensure that communication between Stripe and Klaviyo runs smoothly. Could someone provide a step-by-step guide to setting up and testing this integration correctly via API and webhooks?

101
M
Active Contributor I
4 days ago
Mike-H
Active Contributor I
Mike-HActive Contributor I
asked in Accounts and Settings
Klaviyo demo account setup

Hi!Can we have a demo account as Klaviyo partners to be used for demos? 

303
Mike-H
Active Contributor I
4 days ago
N
Contributor I
NavidiumAppContributor I
asked in Developer Group
Accessing Cookie or Identifying Tracked User

I’m working on a custom integration for our app, where we would want to query klaviyo to get a profile ID from the cookie or session somehow. Meaning, what I’m trying to do is be able to retrieve a profile ID from the cookie or something so i can map it back to a call for the full profile etc. Is this somehow possible? Can’t seem to find the api docs or guide on how we would be able to identify a klaviyo profile/tracked user on the merchant site while the site is loading/page loaded etc. 

30812
T
Contributor I
4 days ago
B
Contributor I
blckdrgnprssContributor I
asked in Campaigns and Flows
Which dynamic variable to use?

Hello,  I want to add a dynamic image into a sunset flow e-mail that displays the main image of one of the items purchased in the past by the recipient. Which Dynamic variable or dynamic URL should I be using for this? (Is it even possible to do this?)Thank you!(I’m fairly new as you might be able to tell). James

132
B
Contributor I
5 days ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
Need help about klaviyo partner login.

 I'm trying to sign in to my partner account, but unfortunately, I cannot log in. It shows a password error. I've tried to "Forget Password," but from klaviyo, I did not receive any email to reset my password. Could you please help with this? Thank you again!  

173
chloe.strange
Community Manager
5 days ago
T
Contributor II
teejContributor II
asked in Developer Group
Vector data

How does the custom data store deal with vector data, is it an extension like pg or a partner?

495
chloe.strange
Community Manager
5 days ago
B
Contributor I
blckdrgnprssContributor I
asked in Lists, Segments, and Profiles
Why is it so difficult to toggle between profiles within a segment

Either I’m being dense or this is very poor UX. I want to toggle between profiles in a segment to check their individual tags and metrics, but there is no ‘Previous - Next’ prompt and if you go back it takes you to All Profiles instead to the segment profiles. Completely absurd. Or am I missing something? 

71
talhahussain
Problem Solver IV
5 days ago
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