Solved

Just wondering why we’re unable to see A/B test settings (in full) for a campaign that’s scheduled but has not sent yet? Why do I have to pause to see these full settings (i.e. number of recipients being sent to during the test period, test duration, etc.)? It would be so helpful to be able to check and make sure things are set properly for the test the day prior to it sending without having to pause the campaign. Any word on if Klaviyo will be changing this?

I was wondering if anyone else has experienced this. I use Shopify for my website and for the last few weeks I’ve had an increasing amount of credit‑card testing bots hitting my checkout.Shopify support say they’ve done everything they can on their side to block the bot traffic (and the attempts no longer appear in my Abandoned Checkouts), but the issue I’m having is that the bots are still triggering Klaviyo to create new profiles. These aren’t sign‑ups — just “active profiles” created when the checkout page loads. The bots don’t visit any other page on my site.This is pushing my active profile count up, and I’m having to manually suppress these profiles daily using an implicit‑profile segment.Is there any way to prevent these profiles being created in the first place, or to filter this kind of checkout‑only bot traffic before it counts as an active profile?Thanks for any help or insight. 

Email content: A single email that dynamically: References the customer's last-purchased collection in the body copy (e.g., "Since you loved [Collection]…") Showcases the 4 newest arrivals from that same collection Both the collection name and the products must populate dynamically per customer. Nothing hardcoded. Deliverables The configured win-back flow, live in Klaviyo. One email displaying, dynamically, the customer's last-purchased collection and the 4 newest arrivals from that collection.

Hi there. We’ve just started working with a client who has a highly seasonal business, so for several months of the year reverts their Klaviyo account to a free plan, until they need to start emailing profiles (likely to be August).They’re getting traffic to their website all year round so we’re trying to capture users who might want to sign up out of season, but as the account is still on the free plan, and they’re over the 250 free profiles, we can’t launch a popup or embed form until the account goes paid. We’re therefore trying to use the default subscribe page, but any time we add test submissions, they don’t enter the database. Can anyone please advise? From what I can see from Klaviyo’s billing information, it’s possible to capture additional profiles while on a free plan, but I’m wondering if this is the blocker? We’ve tested from various platforms, IP addresses, email addresses etc etc. Any suggestions very welcome please. Thanks!

 bonjourje veux changer de template complètement sans dérégler le ciblage les champs etc, c’est possible ?

Hi Klaviyo Support,We're working on a WooCommerce integration and would appreciate some guidance on the best long-term approach.The most important part of this project is creating the right customer data structure for future personalized automations.For example, we'd like to identify customers by: Cabinet capacity Manufacturer Accessories owned Accessories not yet purchased Could you please advise on the recommended way to structure this data in Klaviyo?Would you recommend using product attributes, profile properties, custom properties, events, dynamic segments, or a combination of these? We'd like to follow Klaviyo best practices and ensure the setup is scalable for future personalization and segmentation.Thank you!

As a business we are now required to discontinue use of your services due to the inability to support 2048-bit RSA–encrypted DKIM keys, which are mandatory under our internal corporate security policy for configuring a branded sending domain. I wanted to understand if there are any plans on your roadmap to support 2048‑bit DKIM encryption keys. 

How to send store credit campaigns from klaviyo. How to setup the store credits in shopify first?

Hi everyone,I am trying to set up a 14-day payment reminder Flow for customers who choose "Prepayment" (Vorkasse) in our store. If they haven't paid after 14 days, we want to send them a friendly reminder with our bank details.Our Setup: WooCommerce on WordPress We use the default WooCommerce bank transfer/prepayment method (no 3rd party payment gateway plugin). The Problem: To make this flow work, we need to filter or trigger the flow based on the WooCommerce order statuses "On-Hold" or "Pending Payment". Ideally, a customer triggers the flow when placing an order, we wait 14 days, and then a Conditional Split checks if the order status is still "On-Hold".I reached out to Klaviyo Support, and this was their response:"Although they can now be recognised as valid orders, the order status is nested so far into the data that it's not usable within a trigger filter. Sadly that means there would not be a way to automate emails relative to when a customer has a pending payment. I do apolog

Hi everyone,The goal is to use time delays to update of the child age profile from the point they enter. E.g. my child’s age was entered as 3 weeks. 7 days later the property updates to 4 weeks. 7 days later the property updates to 5 weeks, etcAnd also allowing the ages of multiple children to be tracked and all up to the age of 4. The flow we’ve started with only does one child age and is so large it can barely load. Does anyone have any suggestions or work arounds for this? Truly appreciate any help. 

 recently our klaviyo oauth token requests have been failingKlaviyo req IDs (all returned 500):639b8736-bf1b-4e1b-868f-24b6aaad3de4 (2026-05-27 18:27:54 UTC)8cc4f113-3071-4a67-9d0e-f4ec48720353 (2026-05-27 18:49:02 UTC)807f10f3-3e81-490f-8dd1-fe0bd421492e (2026-05-27 18:51:45 UTC, manual curl)Same /oauth/token endpoint returns clean invalid_grant for an obviously-bad code, but 500 server_error for valid codes from this appthis previously worked with no known changes on our end.P.S. it would be nice if you opened email support for developer teams :)

We recently switched to the Customer Hub and started looking into the Favorites functionality.Previously, we used the Swish Wishlist app with a sync to Klaviyo, so I still have wishlist items (product IDs) saved in custom data.I tried importing those IDs into the customer_hub_favorites field, but they don’t show up on the users’ Favorites list.I’m not even sure if this kind of migration is possible — has anyone tried something similar or knows if it can be done?

Having difficulty on my end creating and sending Campaigns. Every action is timing out. Anyone else experiencing this?

Hi,Can anyone at Klaviyo arrange for me to get a product demo. I’ve filled in the form and so far not had a reply.ThanksAndy

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

Hi Klaviyo Community,I’m having trouble with the text color changing when viewed in dark mode on mobile devices. I’ve looked through other forums, and many suggest changing background images or section images to resolve dark mode issues. However, the background color is displaying correctly—the problem is with the text colors themselves, which seem to change when dark mode is enabled, making parts of the text difficult to read.Is there a way to set specific text colors in Klaviyo that won’t automatically change in dark mode? I want to keep the email design consistent and readable across both light and dark modes without having to compromise on the colors I’ve chosen. Any advice or tips on how to optimize my email for dark mode while maintaining my brand’s style would be greatly appreciated!Thank you in advance for your help!  

I may be missing something, so I’m hoping someone can point me in the right direction.We are currently running a Meta ad for a specific product, and I wanted to build an audience in Klaviyo of people who abandoned a cart containing that product. My goal was to use that audience for retargeting or to create a lookalike audience in Meta.When I go into Analytics, I can see reporting for the product itself, but I do not see a way to connect that product data back to the individual profiles or abandoned carts associated with it. Seeing the product performance is helpful, but without being able to identify or segment the customers connected to that activity, it feels somewhat limited for this use case.Am I looking in the wrong place, or is Klaviyo not able to create a segment of profiles who abandoned checkout with a specific product in their cart?Any guidance would be appreciated.

Hello!I am wondering if it is possible to exclude certain items from the dynamic table block for the abandoned cart e-mails. Or only include certain items/ collections. These are items that are “in” their cart but I do not want to send them to encourage them to finish checking out. For example I have the cloverly app for offsetting carbon footprint for shipping and I also have an app that I use to have multiple options for products. I don’t want these items showing in the abandoned cart e-mail. Is there a way to go about excluding these?Thanks so much for any help!Natalie   

Hi Klaviyo Team or any expert person, I have completed the klaviyo practitioner certificate , but still I am unable to get the certificate, I don’t know what’s the issue going on . Attaching a screenshot for reference 

¡Hola! si sabes de algún  experto/o en la plataforma  Klaviyo  que pueda asesorar/enseñar  en CHILE me compartes el dato plis! (para marca de ropa femenina)Contactarse al: +569 65642944

Hi everyone,I’m stuck and really need some help from the experts here. I am trying to resolve an urgent data and billing issue before a team meeting tomorrow morning.My Situation: The Goal: I recently cleaned our database and migrated our 1,617 true, active subscribers via a CSV export from Omnisend. The Problem: Today, we turned on the Shopify integration. The automatic sync instantly pulled in thousands of historical checkout records. Current Dashboard Metrics: Total Profiles: 8,110 Active/Email Profiles: 6,500+ Klaviyo is now reading our account at the 6,500+ billing tier, but our actual marketing list is only 1,617 profiles. The rest are historical Shopify transaction logs that we do not want to mail to or be billed for.I tried building a segment using Properties about someone $\rightarrow$ How they joined/Initial Source to isolate the Omnisend import, but the rules are returning errors/unavailable labels.My Questions for the Community: What is the fastest, cleanest wa

Not sure why the Klaviyo team decided to get rid of the source text editor option. Especially when it was useful with the lack of editor capabilities.I used it all the time to superscript text and now I do not have the option. I am using a workaround with HTML block, but I’m now running into the issue that my body copy is not connecting to the body copy style I have set. I’m using paragraph tags for the body copy, I tried div tags too, but neither are working.Any other workarounds or tips would be super helpful! Or if the source text feature could be brought back😅

Hi! I’m currently working on getting Customer Hub live on our site (yay exciting!) but came across an issue and hopefully someone here can point me in the right direction.When I log into my account through Customer Hub I receive a double 2FA. One through Hub and one through our original account setup. Also, the sender of the Hub email is ‘mailer@success-mail.com’ which is not ideal either.To add, I’m still in testing phase so the Hub is still ‘hidden’ from our website. Does anyone know how to prevent a double verification email? Thank you for helping out!  

Hi, we use the Klaviyo API to extract most of the different data entities from Klaviyo. However, there is no API for Klaviyo Attribution Settings, so calculating attributed orders values from events & order data is impossible without manually grabbing attribution settings from the Klaviyo UI.Additionally, any time one of our clients changes Attribution Settings, someone needs to remember to go manually grab those updates.Can we get API Access to Klaviyo Attribution Settings? It would be life-changing.

Hello there, I have added a button with trigger to pop up.I have connected my organization through a snippet in the header:<script type="text/javascript" async src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=company-id"></script>company id is correctly insertedIn addition I have added a button in a page with the trigger script:<button class="klaviyo_form_trigger"> Subscribe</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'Ur4m7Q']);    });</script>The button is showing, but the pop up is not working.Please help, thanks