Solved

Hello everybody, I am making a newsletter but the problem is that its too long when I try to test send it. I've tried to adjust the sizing of pictures, font size etc but its still too long. Any way I can fix it? I have also tried to delete some sections to essentially make it shorter but nothing works. The bottom section are too long when I test send to my gmail both on computer and phone.  Any way to fix this since nothing seems to be helping. 

I added a feature review carousel to my homepage but the background is white. When I go to settings and change the background style, the background color is not covering the entire section, but only a small block around the cards. So now theres a white section on my homepage. How can I change this? I use Shopify. Thank you in advance.Mieke

Is there a limit on the number of update items for the catalog category interface?For example, how many items are supported under a category?

Hello,I am seeking advice from anyone that can help. I am trying to build the following flows:Welcome Flow (trigger: pop-up)Abandon cart flow (trigger: someone abandoned cart)Abandon checkout flow (trigger: someone abandoned their checkout)Abandon browse flow: (someone abandoned product view page) Abandon site flow: (someone visited site and then left without clicking a product)Post purchase flow: (someone made a purchase)on my squarespace website but there is no built in integration for squarespace  so it needs to be a custom integration. I know I can use code to do it but I was wondering if there was a way to do it using zapier. I’d be willing to pay for someone to carry this out.Thank you!!

I just want to round the corners of my images without having to use externals apps. I have seen multiple threads about this, but it still hasn't been resolved. This was a feature previously but has been removed why?

Like the title says, it would be great to have a feature where we can select rounded corners on product feed images. The alternative now is going into Figma or Photoshop. 2 problems with that:It has to be a PNG image It can’t be a dynamic feed (Ab checkout, browse ab etc.)

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

Hello, since it’s been a year ago I wonder if any progress has been made on this topic. I’d like to include a sale_price into this block. Is it possible?

Hi, I am trying to subcsribve a customer to a list and i am getting an error- Below is the payload {  "data": {    "type": "subscription",    "attributes": {      "profiles": {        "data": [          {            "type": "profile",            "attributes": {              "email": "jayesh789@gmail.com",              "phone_number": "+97979799"            }          }        ]      }    },    "relationships": {      "list": {        "data": {          "type": "list",          "id": "Rt4K9n"        }      }    }  }}  and i am geting below error via API {    "errors": [        {            "id": "2b2c4d75-3341-41ab-84ac-e434821e5042",            "status": 400,            "code": "invalid",            "title": "Invalid input.",            "detail": "Invalid Company ID",            "source": {                "pointer": "/data"            },            "links": {},            "meta": {}        }    ]}

Hey Klaviyo Community,I am managing a new Klaviyo account which has 6000 profiles. But only 500+ subscribers. Just want to know why there is a huge number of profiles compared to subscribers?

Hi everyone,I’m running into an issue with the Added to Cart metric for a client on Shopify who offers shipping insurance.I was able to hide the shipping insurance from the checkout flow, but since the Added to Cart flow triggers per event, it’s been tricky to manage. I added a filter so the flow doesn’t trigger when the only item in the cart is shipping insurance. However, most of the emails going out still show only the shipping insurance, since it’s often the first product that triggered the event.I searched the community but didn’t find anyone reporting a similar issue. Has anyone else dealt with this on Shopify? I’d love to hear any workarounds or best practices to make sure that emails aren’t showing just the shipping insurance.Thanks in advance!

Hi, I’m trying to find a good loyalty program app for online and store customers which syncs with Klaviyo. Features i’m looking for include:loyalty card / customer number ability to bring the card up on your smart phone wallet ability for push notifications shows customer balances / points / credit for them to redeem on purchasesDoes anyone have any tried and tested examples. I’ve checked out the Embargo App which looks quite seamless however they’re more tailored to hospitality where as i’m in search of something for jewellery / fashion and integratable with shopify.  Any direction much appreciated!

When i try to go on my website i have an 404 klayvio error on it , i cannot acces to my website can someone help me please ? wannabeclo 

Hi there, We’re looking for a double opt-in alternative to prevent our list from being spammed. Recently we have been attacked by bots. I can see there are a lot of fake emails, but their domain is @gmail.com, so I can’t bulk delete them, segment them or do anything that’s not manual. I don’t understand how to prevent it from happening, because we have double opt-in activated.Any suggestions in how to prevent them and how to delete them?Shop is made in shopifyThanks.

Bonjour,Ce weekend j’ai lancé une campagne vers les clients potentiels d’une liste restreinte, RAS jusqu’ici.Par contre le client converti, listé dans Campagne > activité des destinataires > Converti, apparaît dans Woocommerce comme étant venu directement sur le site (“source: direct” dans l’onglet des commandes Woo).C’est bien le même client, avec la bonne adresse mail.Qu’est-ce qui pourrait expliquer que la source du client ne soit pas reconnue côté site? Je suis assez étonnée du problème car j’ai récemment eu un client converti suite au mail automatique de panier abandonné de Klaviyo qui lui a bien été reconnu par Woocommerce!Merci d’avance :)

Hello,We’ve noticed some mismatches between the data that we get from the API and the data on the Klaviyo dashboard.For the campaign highlighted in red here for example, the API returns 1756 for the recipient count.Moreover, the click rate and open rate don’t match either. We arrive at 63.38% for the open rate by computing unique email opens / recipient count. This is not explained by the recipient count mismatching alone obviously, so there is a discrepancy in the email open count as well.Finally, the value for opened emails is different if we request them by day vs by month for the same 30 day date range. When going by day, the total is 1.113, however if we set unit to month, the result is 906.Could someone provide some insight into this?(API responses below){ "metric": { "object": "metric", "id": "X5h9ua", "name": "Opened Email", "integration": { "object": "integration", "id": "0rG4eQ", "name": "Klaviyo", "category": "Internal" }, "created": "2022-02-04 19:52:47", "up

Hi, use webhooks to get event data and subscribed to `event:klaviyo.received_email`. Starting 2025-09-02, we stopped getting webhook deliveries for a subset of our connected accounts.When we check the status of the webhook using the API, it says enabled. We also did not see a corresponding increase in non-2xx response from our servers to the webhook urls that would indicate klaviyo may be in backoff or may have disabled the webhook.Patching the webhook using the API seems to have got them unstuck but we are unsure of what happened and if it might happen again.

Hi,Quick sanity check please. The attached picture is one of our flows - a post-purchase flow which includes a couple of emails which ask for a product review. We are moving our product reviews to another service that we are trialling, so I want these 2 emails to not send for now, so I marked them as draft. However I want the option to re-enable them if we don’t like the new service, so don’t want to delete them.Questions:if they’re marked as draft, they will definitely not send to real people, correct? however will the flow logic continue past these 2 draft emails so the flow will move on with the other emails and commands until it finishes?Many thanks,Gareth 

This is embarrassing to admit but we have never engaged via email marketing with our Shopify customers.  It used to be easy… they just found us.  But no more.  Trying to escape from Amazon and get control over our sales.  Here’s the context… and I would REALLY appreciate your input. Healing the Heart Pet Loss is our site launched in 2014 and recently updated. Our flagship product is a pet remembrance picture frame gift set… most often purchased as a gift to be shipped directly to a grieving pet lover.  It is personalized and handcrafted.  A set of our customers are very loyal… we are their go-to source when they need this item. Downside is the need for this product is limited to the pet loss event.Our customer list currently shows 1109 people.  Here’s a segment breakdown:7% are subscribed76% have purchased at least once10% have purchased more than once24% have not purchasedI am a newbie to Klaviyo and anxious to get going.  My intention is to “reintroduce” us to our list, communicate r

Hi there!I manage an account that belongs to an urn and cremation jewelry company.  You could imagine people won’t want to receive our messages frequently.I am sending campaigns once a week and we try to be really respectful, using cremation jewelry as our main option when we want to promote products. I just send emails to new suscribers and people in my 30 days engaged segment. I also got a sunset flow and I clean my list frequently.Neverthless, I have a high spam complaint and unsuscribe rate problem. I understand it has to do with the type of product we’re marketing, but is there something else I can do to try to stay at healthy levels of spam and unsucribe rate?

I have followed all of the instructions in this thread and left my comment at the bottom but it is still not working:    

After talking to my clients we decided that registering to text Texas is not worth it for their business at the moment (not enough business coming from Texas to make it worth the expense of registering). What are the best ways to exclude Texas from SMS? This is what I’m thinking:Adding a filter to my SMS flows to prevent those with their State Profile Property set as “Texas” from entering Create a segment for SMS subscribers excluding those based in Texas  Profile Property → State → TexasIs there anything else I should be thinking of? An additional filter to ensure no SMS slips through?  

Hey, looking at setting up a process to providing shopify store credits in the customers currency instead of $coupon.  Wondering if there is any support for this coming up?  I assume i will need to catch a new subscriber and then post a store credit to shopify customer record.  

Hi everyone,I wanted to check if Klaviyo has plans to support deeper integration with Shopify Store Credits. Right now, there’s no straightforward way to sync this data into Klaviyo, and it would be extremely valuable for lifecycle marketing.Specifically, it would be great if Klaviyo could support: Profile Custom Property: sync total store credits per customer (e.g. total_credits). Events: log key store credit actions like credit issued, redeemed, or expired (so we can trigger reminder flows). This would allow brands to build targeted campaigns and flows, like reminding customers about expiring credits, incentivizing repeat purchases, and personalizing messaging based on available credits.Has anyone found a workaround for this? And Klaviyo team – is this something that could be added to the roadmap?Thanks!

This may be more of a feature request than an inquiry...I would like to adjust the columns displayed on the Profiles page. We use a number of custom properties which would be helpful to reference. I occasionally search for email addresses to verify if they have a profile in our Klaviyo account. If they do, it would be nice to quickly identify properties like subscription status, last page viewed, etc. without having to click into the profile, scroll through default properties, or click/search among custom properties. This customization is available in competitors’ products, so it would be nice to see Klaviyo catch up.