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Hello, I’m looking to create a flow where it triggers if someone has added something to their cart. I know how to set up a dynamic product for this and I know how to set up a flow, however I want to know if there is a way where the email can be even more personalised.I would like the email subject to include the name of the specific product that the customer has added to their cart I would like a paragraph about the benefits of that specific product to come up in a section (pre-written for each product, a bit like metafields in shopify)Is this possible, or if there isn’t a way of doing it quite so sophisticatedly, is there a similar alternative? Many thanksGeorgie

Hi all, I am struggling with dynamic content code. Support explained using this code underneath. But the problem is that people can buy a big suitcase and a small one at the same time. I need to prioritize the biggest size. How do I do this correctly? I want to do this in code with dynamic blocks instead of creating a split in my flow. Someone who can help or explain? Thanks! CODE:{% with event.extra.line_items as items %}{% for item in items|slice:":1" %}{% if '55 cm' in item.name or 'Small' in item.name %}your product block{% endif %}{% endfor %}{% endwith %}

Is it possible to get and create omnichannel campaigns through Klaviyo API?

Hey,  I’ve been trying to send an email to a custom segment. I am stuck. After I edit the email content and click the “save content” button I get this error: “There is something wrong with our system, please try again.” I have tried again for several days now. I’ve refreshed the page, logged out and back into my Klaviyo account, and cannot figure out how to get past this. Any ideas? Thanks so much! Best,Justin​​​​​​  

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

I have looked everywhere in the dashboard but I can’t find where the actual sign up form submission data is. I would like to see which profiles submitted a form, and which data they have entered.

Hey everyone! We’ve sent a campaign to people who already have active subscriptions, but Klaviyo is tracking revenue from it, even though these contacts were already subscribed before the send.We’re trying to understand why Klaviyo is attributing Subscription Payment Succeeded to this campaign. Has anyone seen this before or knows how Klaviyo tracks it?

Guys I have some clients subscribed to my coffee program and I’ve been sending some marketing emails and realise that klaviyo took those orders that were in those days (by coincidence) and took like “$100” in sales and attributed it to the email campaign. This is not accurate because I know they’ve been automatically charged by our subscription program so they didnt buy because the campaign. How can I exclude this purchases from the campaigns report to make it more accurate? Im using the appstle subscription app for shopify. 

Hi!I have a recurring monthly subscription item in my Shopify store so each month customers are billed on repeat. I’ve noticed that following a campaign, customers’ subscription orders are being attributed to the campaign’s generated revenue. I assume this is because their automated order bills after they viewed the campaign, but they were going to make the order anyway as it’s on repeat. Is there a way I can stop this showing as attributed to marketing, as it’s hugely skewing my data?Thanks!

Hello,  We’re a e-commerce webshop based on Woo commerce.Right now we’re trying to set up the “SHIPPING CONFIRMATION” flow using the metric “Fullfiled order” However whenever I go to personalize the email template on this flow all the last contacts/orders I find in “ preview & test” are those of gift cards and not the actual last orders with the status shipped. I assumed it’s because Gift Cards orders on the webshop have the status (completed) instead of (shipped) , but among the 10 suggestions klaviyo gives for “preview and test” , one of them is an old order (not of a gift card) with the status SHIPPED. We also have tried to cancel the integration that gave orders the status (shipped) on woo commerce and note them as (completed) instead but still couldnt find those last orders with the completed status in the flow? For the information we work with DHL Express for shipping , is there any way to sync it with klaviyo or woo commerce so we can also have the tracking number for all th

Hi everyone,I’m Experiencing an issue with the klaviyo landing page editor. Whenever i try to type inside a text block, the text immediately clears itself.The issue only happens when i’m creating/editing a landing page. it only happens on this specific account. I’ve tried refreshing, Loging out and recreating text block, but the issue presists.Does anyone have any idea on what the issue might be?Any help would be appreciated.

Hi,In my Klaviyo, I have connected my whatsapp business account and created and updated rquired templates. But my WhatsApp phone number still showing “Action Required”. Please help me on thisScreenshot 

Hello everyone,I’m having some trouble setting up my "Added to Cart" flow. Although my other flows (like Abandoned Checkout) are working perfectly, I’m stuck on this one.When I try to set the trigger, I receive the following error message:“There are no add to carts found.”Because of this, I can't activate the flow, even though I see that visitors are adding items to their carts on my site.A few details: My other integrations and flows work fine. I am specifically trying to use the "Added to Cart" metric as a trigger. Does anyone know what might be causing this? Do I need to add an extra snippet of code to my theme, or is there a setting I might have missed?Thanks in advance for the help!

Hi folks!I am trying to improve my segmentation using custome properties.So my flow goes: When you enter a certain segment, a property related to that interest is supposed to be added to the profile. However, since the segment also has to do with time periods, we want the property to be removed if the person leaves the segment.I already tried to do this by creating a segment that is “opposite” to the initial segment and setting the flow instruction to delete the property, but I noticed that it is not deleted. What I am doing wrong? What should i do? 

I’m trying to use the Klaviyo server API to create events for a Shopify app integration. The event creation is triggered from browser activity calling my backend.  Sometimes I have an email address which I can pass through to Klaviyo and all is good. Sometimes I don’t -- calling klaviyo.identify() or _learnq.identify() I’ll often get a CID value which I can base64 decode into a GUID looking value.  I’m guessing I can pass that GUID somehow to Klaviyo’s server event API in the profile, but I’m struggling making it work.  I’ve tried using id and _kx attributes in the profile wither with the CID or the base64 decoded CID, but it’s been unsuccessful in creating something that ends up in the Klaviyo activity log.Any help appreciated.Thanks. 

使用的oauth授权，确认已勾选catalogs:write  但是批量创建目录项/api/catalog-item-bulk-create-jobs post提交时还是提示没有权限{"errors":[{"id":"d8996223-7832-49ec-997b-3a42519810fd","status":403,"code":"permission_denied","title":"You do not have (truncated...)

I had an email list attached to a flow with about 5 emails spread out every 2 days. The entire list reached the end of the flow before i was able to add the next email. How can I get them back in there so they can start receiving the emails I have added to the flow since?

Hi, does anyone have an examples of how to make the Custom Product feed look good and not the generic looks that is out of the box? Any design examples and how you did it would be great. Thanks 

I enabled the Customer Agent widget in my Shopify store, but now when someone clicks “Login” from the menu, it just opens a chat window instead. Is anyone else experiencing this problem? I have tried moving the widget to the left side of the screen so it doesn’t overlap with the menu, but it still happens. Is it a problem with my theme? I am using Palo Alto.

I am looking to switch over to using both Shopify Messaging and Klaviyo. I’ve noticed that when a customer unsubscribes from email marketing sent via Shopify Messaging, they still shows as subscribed in Klaviyo. How can I sync unsubscribes from Shopify to Klaviyo?

I have set up a contact us form and would like to send the responses to our customer service email.I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?

 I'm building a purchase anniversary flow and want to include a personalized recap in the email with the following data:Date of first order Product name from first order Total amount spent to date Total number of orders to dateWhat's the best way to pull this historical customer data into the email template?

Does anyone know how to set up a flow using Predictive Analytics “Expected Date of Next Order”?

Our website allows customers to sort categories by lowest to highest price, highest to lowest price, name (alphabetical) and newest to oldest. When I sort a category newest to oldest, the link looks like this:https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate:descWhen I send this link through Klaviyo, it breaks – the colon is changed to %3A so the link looks like this:https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate%3Adesc(before UTM parameters are added). If I remove :desc  the link works, but the sort order defaults to ascending instead of descending (desc), which we don’t want. (This also happens when sorting by price, so sorting by highest to lowest does not work when sent through Klaviyo.) I’ve read that turning off website tracking can fix this, but we don’t want to do that either – we use the tracking for abandoned cart/checkout. Any ideas on how I can get this to work? We use NetSuite/Su