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Hi team,We’re (LookOurWay) seeing a pretty significant issue with our Klaviyo signup popup not consistently triggering, and trying to narrow down whether this is a targeting, script, or browser-related issue. Here’s what we’re seeing:Popup is set live and appears configured correctly in Klaviyo Not triggering in incognito (new session) on Chrome (desktop) Does appear in Safari incognito Mobile performance seems to have recovered, but desktop has not Even after navigating multiple pages (trigger is set to show after 2 page views), it still doesn’t appear in Chrome incognito Submit rate dropped significantly post-BFCM (late Nov / early Dec) and has not fully recovered  We’ve already:Confirmed the form is live Reviewed targeting and triggers at a high level Escalated to Klaviyo support  Given the browser-specific behavior (Chrome vs Safari) and desktop-only inconsistency, it feels like this may be:A script not firing correctly in certain environments Cookie/session or suppression logic be

Hi, can anyone help me with this issue? I tested starting checkout and placing an order on my website, but these events are not showing up in Klaviyo metrics. How can I resolve this? My abandoned checkouts are showing in the Shopify admin, but Klaviyo is not tracking these actions.

How do i fix this 2 Issuesand also on the Profile filters there is no “Added To Cart” anymore, so what do i do?

I’m trying to create an auto-suppression flow with a webhook using the steps in https://medium.com/klaviyo-developers/solution-recipe-9-use-klaviyo-flow-webhooks-to-automate-suppressions-using-segments-and-a-custom-d431c247e96d.As far as I can tell, I set up everything correctly, but when I try a test, I get “Error: status code 400 received when sending webhook.” Any ideas?Headers:Authorization: Klaviyo-API-Key [my private key]accept: application/jsoncontent-type: application/jsonrevision: 2023-12-20JSON body:{  "data": {    "type": "profile-suppression-bulk-create-job",    "attributes": {      "suppressions": [        {          "email": "{{person.email}}"        }      ]    }  }}    

I know how to integrate klaviyo with judge.me, but I don’t know how to actually send review request emails from Klaviyo where people can actually click, go, and give reviews.I appreciate your response..Thanks in advance

Why the wheel doesn't spin when I click button? When I enter my email address and click the spin button, it shows loading or buffering like icon and shows next step. The wheel does not spin.There are 6 offers in the wheel while only one is set to be the final offer with 100% probability and other with 0% probability.

Hi,I am experiencing an issue with the Metric-Aggregate API (POST /api/metric-aggregates/) regarding the internal metric added_to_list_internal_klaviyo (Metric ID: YbGwiU).The Problem: When I query this metric and attempt to group by "List", the API returns the correct total count, but the dimensions array contains only an empty string "".The Evidence: I have verified via the Events API that these events do contain the properties "List ID" and "List Name" within the event_properties object. However, attempting to use "by": ["List ID"] or "by": ["$list_id"] in the aggregate request results in a 400 Invalid Input error, stating these are not valid choices for by. My Request: Could you please clarify why these properties—which clearly exist on the event level—are not available as dimensions for aggregation on this specific internal metric?Technical Details for your team: Metric Name: Added to List Metric ID: YbGwiU Integration: Klaviyo (Internal) Environment: Production 2026 Thank

For a webshop selling food products, we want to set up a flow to increase repeat purchases.For each product, we have added an attribute with a number representing the number of usage days, for example, 20.We have set up a flow with the trigger: order product, and structured the flow with triggers based on the usage days attribute.The problem now is that when someone orders the same product 5 times in one order, this customer also receives the same email 5 times in the flow.How can I solve this?

Hi Everyone! I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication. Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well. Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience! Thank you.

Bonjour,J’ai l’impression qu’il y a une forte présence de robots dans ma liste de diffusion. Celle-ci compte environ 7 427 contacts, mais nous avons identifié un nombre important de profils suspects et avons créé un segment basé sur des mots-clés pour les exclure. Ce segment regroupe aujourd’hui plus de 6 000 contacts considérés comme des robots.Cependant, nous craignons que certains vrais clients aient pu être inclus par erreur, simplement parce que leur nom contient ces mots-clés. Auriez-vous des recommandations pour distinguer plus efficacement les robots des abonnés réels, afin d’éviter toute confusion et de ne pas exclure de véritables clients ?

Hi I’m Calvin, and currently study email marketing I want to into email marketing role but I don’t have any experience into it but understand how email works. can you give advice or list down i need to do to prove that I can 

I am trying to create an abandoned browse flow that triggers if a customer views either a spoon or fork in my store.in this email that would be sent out, i want the content blocks to be dynamic, the content blocks should show up based on whether it was a spoon or a fork that was viewed.But now heres the question, if a customer looks at Both spoon AND fork in the same session, which information is shown in the email when it sends out?Will the email show both content blocks since the customer viewed both of them in the same session OR will the first or the last viewed, take precedence? Really appreciate all your help

Hey folks, We’ve been using typeform with Klaviyo but are hitting the limits of the Typeform platform. Was wondering if anyone had recommendations for their favourite app for conducting customer surveys? that also integrates with klaviyo. 

By default, the back in stock is only enabled on Product pages. Before the days of the app embed, you could easily edit the code and make it fire elsewhere.Does anyone know a solution? I really need it to be enabled on collection pages as well. I have spent hours and cannot crack this.I’m using the Horizon theme.

Hi Everyone! I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication. Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience! Thank you.

Once a person enters a flow can you remove them so they dont get any more  emails that come in that flow or are they going to get them anyway?  Thanks 

it keeps returning (account is disabled, reach out for the klaviyo support )

Hi Klaviyo team We’re setting up a DNS to use Klaviyo however our technical team has responded with the below information:As per IS policy of our company, we cannot go with send grid option. To support you in this situation the best we can do is to whitelist your domain for 2 weeks to send the emails in the meanwhile contact with tool owner/domain owner to fix DMARC issue. Kindly share the domain which you want to use to send email. We need your help to proceed with fixing the issue. Thanks,Yousef 

Hi all, We have a mobile (game) app called ‘Guess in 10’. As the first step in the app, users have to sign up. Currently this email ID goes to Firebase, I want it to also be stored in a list on Klaviyo, is there a way?I have klaviyo also on my e-commerce website and love it, hence want to integrate it with our app as well.

Hi,So I have to send a fulfillment email everytime when we ship a clients order.I would like to add {{ event.extra.fulfillments.0.tracking_urls|default:'' }} to a button so when they clients click the button, they can open directly to their tracking code page. However when i add this in the field “Link Address” it doesn’t work.How can i add this in dynamic data in a button?

Hi all,I’m trying to figure out a way to list all past campaigns for people to view.10% of my emails are sales focused; the rest are more blog-like in content. People often like to  reference past emails for personal use or marketing lectures. With past email hosts, I’ve been able to create a webpage that auto-filled with all campaigns that I flagged for cross-posting.Can anyone think of a way I could create the same with Klaviyo? My end goal is a page on my website that shows, say, 30 of my most recent emails. If I needed to use a 3rd party tool, eg, zapier, I’d be open to exploring it.Huge thanks in advance!

Hi, we would like to start hosting some of our informative news letters on the website. There will only be one newsletter at a time, in the form of a blog. Our newsletters are done in Klaviyo and we are shopify based. Let me know if this can be done and if so, how. Thank you.Ghada

   We're building an integration using the Klaviyo API (revision 2024-10-15) and discovered that the GET /api/accounts/ endpoint returns an HTTP   500 Internal Server Error when the account's contact information does not have a country set.  Steps to reproduce:  1. Get an acount with the Country field empty  2. Call GET https://a.]klaviyo.com/api/accounts/ with a valid private API key and revision: 2024-10-15 header  3. Response: 500 Internal Server Error  Expected behavior:  The endpoint should return 200 with the account data, either with the country field empty/null or with a validation error (4xx) indicating  the missing field.  Actual behavior:  The endpoint returns a 500 server error with no meaningful error message. This is a server-side crash, not a client error.  Additional observations:  - This is not transient — the 500 persists on every request until the country is set  - Affects both OAuth bearer tokens and private API key authentication  - All other endpoints (/api/lists/

Hi, I’m trying to find a good loyalty program app for online and store customers which syncs with Klaviyo. Features i’m looking for include:loyalty card / customer number ability to bring the card up on your smart phone wallet ability for push notifications shows customer balances / points / credit for them to redeem on purchasesDoes anyone have any tried and tested examples. I’ve checked out the Embargo App which looks quite seamless however they’re more tailored to hospitality where as i’m in search of something for jewellery / fashion and integratable with shopify.  Any direction much appreciated!

I’m trying to update a flow message template I initially created and added to a flow with the api of code type with the patch request but even though I can do a get to retrieve the template details I can’t seem to update it. It simply gives me an error that the Template does not exist.Am I not doing something right here or is there a proper way to update the content of a flow email message with the api?Looking at the api documentation overview for flows it looks like this is supposed to be a supported functionality (https://developers.klaviyo.com/en/reference/flows_api_overview): Particularly I’m looking at the bottom of that page at this section:Next stepsUsing your Klaviyo test account and Postman, try out the following:Create an abandoned cart flow in your Klaviyo test account and copy the flow ID. Fetch the flow actions associated with your flow using the flow ID in a call to Get Flow Flow Actions. Use ?filter=equals(action_type,"SEND_EMAIL") as a query parameter to show only Send