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  • 393 Topics
  • 1,035 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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393 Topics
MadoraMak
Klaviyo Employee
MadoraMakKlaviyo Employee
posted in Analytics
Apple Privacy Protection (MPP) Cheat Sheet

Apple Privacy Protection (MPP) Cheat SheetSince Apple launched the new iOS 15 in 2021, we know you have a lot of questions around Apple Privacy Protection and how it impacts your email marketing strategy. The Growth Success team is here to break down key takeaways about this feature and share strategies on ways you can adapt to these new changes. Check out our Apple Privacy Protection Cheat Sheet link above! Frequently Asked Questions about Apple Privacy Protection: 1. Are Open Rates important anymore?Open rates will likely always be inflated due to the Apple Privacy Protection. We recommend the following: Open Rates stay consistent around the same percentage across all campaign sends. Look at Advanced Reporting in a Campaign to make sure all inbox providers are seeing similar rates as Apple Privacy Protection does not trigger if the email lands in spam so it is very obvious when an inbox provider is landing in spam.   Prioritize tracking Click Rate (not CTR) to make sure it is ove

10820
MadoraMak
Klaviyo Employee
A
Contributor I
AdamBakContributor I
asked in Analytics
API "since" parameter is not working as expected

Hi,I have this account for testing the API and I started my first campaign 1 day ago. All endpoints work, but I am having issues with the metric timeline endpoint to fetch events of all  metrics https://developers.klaviyo.com/en/reference/metrics-timeline . When not specifying the ‘since’ parameter I get all my event data (5 events) :curl --location --request GET 'https://a.klaviyo.com/api/v1/metrics/timeline?count=100&api_key=APIKEY'When I specify the ‘since’ to right now I get all my event data (5 events) :curl --location --request GET 'https://a.klaviyo.com/api/v1/metrics/timeline?count=100&api_key=APIKEY&since=1665566767'When I specify the ‘since’ parameter to 2 days ago (10 October 2022 01:52:22 : ‘1665366742’ ) I get NO data:curl --location --request GET 'https://a.klaviyo.com/api/v1/metrics/timeline?count=100&api_key=APIKEY&since=1665366742'When I specify the ‘since’ parameter to 12 April 2032 : ‘1965366742’ I would expect to get no data, but i still receive

592
Dov
Y
Contributor I
yoghan9Contributor I
asked in Analytics
3 Month Deliverability Issue

I am working with a brand for 3 months now, and we cannot fix deliverability.We have tried the following:Sending campaigns to only engaged people. Audience is about 100 and open rates are 40%+ Removed all flows except Welcome and Abandon Checkout Directing customers from the PopUp to open their email to receive their discount. Customers will still not follow through to open these emails. Tested Double Opt InEmails are still landing in spam on the Welcome and Flow emails. The list is not growing as we have double opt in and people aren’t approving it.Is there a case to just start again with a new sending domain as it seems this domain is lost on us? If so, what would be the process for this?Right now, we cannot generate enough revenue from customers to justify continuing charging this client and we are at loose ends as to what to do next. 

832
Y
Contributor I
C
Contributor I
ChuckContributor I
asked in Analytics
Time from “First Active” to “Placed Order”

I want to analyze data around how long it takes from being “First Active” to “Placed Order.” In other words, seeing how long it takes before someone makes a purchase through our Shopify store. Any suggestions? I already have it set up so that I can download a customer list from Klaviyo and put the data in a spreadsheet, but I’d prefer to have it native and automated if that’s possible.

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Mailbox Manny
Partner - Silver
P
Partner - Gold
proecomPartner - Gold
asked in Analytics
Changing add to cart class for animation

There the class is not static maybe this why add cart is not working. please help me  

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Dov
C
Contributor I
chocobo15Contributor I
asked in Analytics
Using Shopify Flow to Send Tracking Data to Klaviyo Metric

Hey guys, I’m trying to use Shopify Flow with Klaviyo to accomplish the following:If order is fulfilled & shipping carrier = XXXXX, then send email to customer with special instructionsI have a Shopify Flow configured to look to see if a carrier = XXXX then action = Klaviyo Track Event itemWithin the track even item, I’m trying to pass the tracking number parameter into Klaviyo, and here is where I’m stuck. Since an order can have multiple items, and each item may be shipped with a different carrier, I can’t just pull the fulfillment.tracking_number or the fulfillment.tracking_company parameters and send it to Klaviyo. When I try to reach out Shopify or Klaviyo for help, I just constantly get bounced back and forth between the two companies. It is VERY frustrating so here I am asking the guru’s of the world for help! I am not a programmer, but I am a tinkerer. I know enough to be dangerous but not enough to do anything significant with the knowledge I have :) Any guidance would be

8953
Dov
raWildflows
Partner - Silver
raWildflowsPartner - Silver
asked in Analytics
Added To Cart Snippet on Shopify - changing class

Hi team - I’m working with a new client.She has a Shopify store, Klaviyo integration was already there. I started setting things up and noticed the Viewed Product didn’t fire since August and Added To Cart metric wasn’t even there. Viewed ProductThere was a website update, since then the VP wasn’t firing anymore. I wanted to re-instal, but couldn’t find product.liquid, but product.json. In stead I pasted the Viewed Product snippet in main-product.liquid and it is working right now.Please let me know if there’s another best practice in this case. Added To CartI’ve read the documentation and watched the video’s. No Button ID. So looking for the class notation. Unfortunately, I found that the class notation is changing, Every product has it’s own.​​​​​​​Extra informationThe store offers pre-orders as well as ‘direct orders’ (?)Would appreciate any help. Feel free to reach out with questions.  / RA    

2029
P
Partner - Gold
KatherineB
Partner - Platinum
KatherineBChampion & Partner
posted in Analytics
Long links of images being flagged for deliverability?

Hi superusers! We use Glock apps for testing deliverability, and often when we see deliverability issues, one of the recommendations from the app is to reduce the length of images links (ie. the link to where the image is stored in Klaviyo, not what the image links to). Since we can’t control the length of those links, wondering if anyone has found a solution to address this?  Thanks for your advice!

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stephen.trumble
M
Contributor I
murdock677Contributor I
asked in Analytics
Why does Shopify report less sales than Klaviyo?

Hello Everyone, I have been facing an issue that my shopify store report less sales than Klaviyo. Is it possible?If yes, can anyone please elaborate ?please guide me on this as soon as possible.screenshots are attached bellowSHOPIFY: KLAVIYO: 

37154
mat.bingham
Partner
Isidro
Contributor I
IsidroContributor I
asked in Analytics
Is the website tracking code and form code the same?

I have this doud. The webiste tracking code in Klaviyo is<script  async type="text/javascript"  src="//static.klaviyo.com/onsite/js/klaviyo.js?company_id=publicApi"></script>  And the form code is:<scriptasync type="text/javascript" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=publicApi"></script>Is almost the same. Do I need to install both? If I test the webtracking it says is installed correctly, but the form tracking says is not.  Website tracking:Form tracking:  

5072
S
Contributor I
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics
Why are my open rates so low?F.A.Q.

There are many factors that can cause low open rates. The first thing to check is whether you are following deliverability best practices, as your open rates directly correlate to your sending practices. You can check out the following Community post to learn more about email deliverability best practices: Email Deliverability Best Practices. In addition, you can also check out this help guide on how to address low open rates: How to Increase Campaign Open Rates and How to Increase Flow Open Rates. If you are already following deliverability best practices and still getting low open rates, go through the following checklist to help you pinpoint the reason why your open rates are low: 1. Check the advanced reports of campaigns and flows to see if the account is having issues with any particular domain. If there is an obvious issue with a specific domain, cut down the sending volume to that domain for some time to improve open rates. Here is a guide on how to improve your sender reputati

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L
Contributor I
Anas Ali Khan
Partner
Anas Ali KhanPartner
asked in Analytics
Bounce Rate Issue in Klaviyo

Guyz I am getting a huge BOUNCE RATE on automated flows emails. My Client recently purchase the domain from name cheap & started using klaviyo 20 days ago. But In these 20 days time spam, we face bounce rate in every flow Specially in Abandoned Checkout & Customer Thank-You Flow What could be the reason ? after 20 days I sent my first campaign. but I didnt face any bounce rate on campaign, but getting bounce on automated flows? What’s The Solution Abandoned Checkout                    | 8%First Time Customer Thank-You    | 7%Browse Abandoned                       | 3%Abandoned Cart                            | 3% Customer Win-Back                      | 3%Welcome Series                            | 2% NOTE : These are the bounce rates I got in these 20 days.

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Omar
Partner - Platinum
C
Contributor I
CameronHardyContributor I
asked in Analytics
Embedding Google Forms into an email campaign?

Hi everyone,Just a quick question really. As part of a customer feedback campaign that we want to run, I created a Google Form and wanted to embed it into my email, however, for some reason it doesn’t seem to want to work.Here is a link to a screenrecord that I’ve just done of what I can see happening:https://drive.google.com/file/d/1_EroRv7xD-K41ExwT1YTD-C1NZcuDEWX/view?usp=sharingI was just wondering if anyone could help me understand why it won’t work and if they’re any fixes for this? From what I understand by looking at the code, it seems that it is made so that if the form can’t be displayed, then it will display ‘Loading...’ instead.Thank you,Cameron

13431
Taylor Tarpley
Community Manager
J
Contributor I
JmclellanContributor I
asked in Analytics
Creating Dashboard Cards with Tag Filters

I’m currently looking to build a custom Dashboard  to track message opens and clicks visually over time based on different tags that I’ve been using for my email campaigns, with a different set of cards for each tag (e.g. Men’s, Women’s, Dual Gender, etc.)I see that using Opens and Clicks for the metric on a blank card allows data to be filtered, but the closest I’ve been able to get to has been filtering by specific message names. Is there a way to filter by Campaign Tags or, if not, is it currently in the works? Or would my best option be to set up custom reports for each tag and creating my own visualizations?Thanks in advance!

2891
Dov
J
Contributor II
John ParkerContributor II
asked in Analytics
Deliverability Issues

Hello,We’ve been experiencing deliverability issues as of late and wanted to ask the community for best practices to implement with our campaigns and flows. Right now one of our solutions is to add the following Flow Filter logic to all flows:   Our Do Not Validity list is a list of all addresses we discovered that were Invalid, Spam Traps, etc. Any Feedback? Or, do you think this is a good solution?

883
J
Contributor II
B
Contributor I
bitmapContributor I
asked in Analytics
t-online bounces september 2022

Hi Klaviyo,I switched from mailchimp to klaviyo to get the better email marketing experience.But as I read in many post and as I experienced myself, klaviyo seems to have a huge problem to deliver emails to t-online adresses in germany. as you know, t-online is very popular in germany, so this is a big issue to all german customers. I would like to do the advice you have given in all the posts so far about setting up a dedicated ip address, but I can't get it because my account doesn't seem to be big enough. So what to do. As your customer, it can't be my job to deal with T-Online, a very popular email provider in DACH, to do your job. I am very disappointed in klaviyo that these problems have been known for well over a year and have not yet been fixed. And just as a hint: Mailchimp gets it right too. Is there any news on this issue, or are you still advising me to set up a dedicated IP that I can't get? I have already implemented all the other points.I like klaviyo very much otherwise

1921
C
Klaviyo Employee
F
Contributor I
Forest_GreenContributor I
asked in Analytics
Is there a way to see total revenue from a list?

Hi, I’m wondering if there’s a way for me to see the placed order value for a certain list for like the past month or 3 months, etc. Currently I only found Klaviyo article about the average 30 day order amount per order for each list, but not the total revenue. 

213113
alex.hong
J
Problem Solver I
jdannydavisProblem Solver I
asked in Analytics
Why are my mac.com emails bouncing?

I’ve seen this question, but haven’t found a solution: I have a Klaviyo lead form that’s embedded on a client’s site. It’s a very simple form, but any time it’s filled out using a Mac.com address, the auto-reply welcome email results in a soft bounce.I’ve read everything I can find, but can’t come up with a reason this is happening.I’m pretty much a beginner at Klaviyo, but if I register using any other email (I have way too many), it works great.Anybody have a hint for me?Thanks!

2144
A
Contributor I
Y
Contributor I
yoghan9Contributor I
asked in Analytics
Why are my welcome & abandon cart emails going to SPAM?

I’ve been working with a new client for the past 3 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. Their list was less than 1000 subs.We since updated the hosting records for a dedicated sending domain. We have not been able to get the emails out of SPAM, even if we are just using the Welcome Flow and Abandon Checkout emails.Although traffic is small, open rates vary week to week from 0% to 20% on these flows.We have begun sending weekly campaigns to engaged customers of about 100 (and growin) for the past month and are getting 30-40%+ open rates. But it is not translating to deliverability for new subs into the flows.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.Ryan

4961
Taylor Tarpley
Community Manager
J
Contributor I
Jason StaintonContributor I
asked in Analytics
Only seeing WooCommerce Metrics being sent to Klaviyo for some customers

Hi All, Might be a simple question / answer but any reason why we would be seeing limited metrics for some customers using a WooCommerce site? For example, this is a test account on site, tracking mixed standard Klaviyo events and Woo events:  This is a customer browsing, similar period, only seeing the Woo events come over:  This is obviously going to limit the traffic moving through the flow’s we have setup, any advice or reason why we’d only be seeing Woo only metrics and not the standard browse / basket / active etc... Checked the install via the web tracking drop down in Klaviyo, seem’s to be picking up the script;  Is this a cookie thing? i.e people not accepting cookies on site but still using the store? I don’t manage the WooCommerce platform but work with the developer. But if there are any other checks I can do my side or pass on let me know! Thanks in advance, Jason

492
J
Contributor I
S
Contributor IV
sarah.gContributor IV
posted in Analytics
Pulling Data from Klaviyo

Hi everyone, I tried searching online and I couldn’t find much. I just wanted to know if you all knew if there was a way to see live data from Klaviyo for all campaigns. As in instead of pulling a report there is something like glew that automatically sends you an update with data from Klaviyo every day. 

380
S
Contributor IV
Sandra Q
Klaviyo Employee
Sandra QKlaviyo Employee
posted in Analytics
Growth Training: Deliverability and Email Strategy Session 2 (08.30.22)

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy.Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com.

211
viviancao
Klaviyo Employee
bill.hamilton
Klaviyo Employee
bill.hamiltonKlaviyo Employee
posted in Analytics
Growth Training: Deliverability and Email Strategy Session 1

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy. Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com. Clarifications and further answers regarding iOS 15 from QnA: Are Open Rates important anymore? Open rates will likely always be inflated so I recommend making sure they stay consistent around the same percentage and to look at Advanced Reporting in a Campaign to make sure all inbox providers are seeing those rates.  Apple Privacy Protection does not trigger if the email lands in spam so it is very obvious when an inbox provider is landing in spam.  I also recommend tracking Click Rate (not CTR) to make sure it is over 1% as Click Rate is not inflated by APP but can be impacted by segmenta

571
viviancao
Klaviyo Employee
P
Partner - Gold
proecomPartner - Gold
asked in Analytics
Klaviyo add to cart event not showing on preview

 there is no add to cart event when i’m previewing. and if i preview, no image is showing

761
Mailbox Manny
Partner - Silver
K
Contributor I
KayeContributor I
asked in Analytics
What’s the difference between the 2 histogram bins columns in the Klaviyo CLV Calculations Template?

What’s the difference between the 2 histogram bins columns here? Which one I should refer to when I using the template? The video doesn’t explain the calculation sheet clearly. I need more clearly explanations on the metrics of the templates. Anybody could help? 

1141
Taylor Tarpley
Community Manager
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