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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,679 Topics
  • 10,332 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3679 Topics
M
Contributor I
MathiasWContributor I
posted in Campaigns and Flows
Conditional Split in Back in Stock flow based on SKU or Product Name

I would like to add a conditional split to my Back in Stock flow based on the SKU or Product Name. The goal is to write different messages depending on the product to increase the emotional appeal. Since Klaviyo already knows the SKU/product name a potential customer has subscribed to, it should be easy to do so. But I cannot find the property for it. Thanks for helping me with a solution :-)

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M
Contributor I
1 year ago
P
Contributor I
protohominidContributor I
asked in Campaigns and Flows
Conditional split based on product's collection or tag in cart

I have a Shopify abandoned cart flow that offers a discount code. The problem is that we have some products that are excluded from discounts. Is there a way to do a conditional split in the flow that looks at the product’s collection or tags? In other words, if a customer has a product from the ‘eligible for discounts’ collection in their cart, they would proceed in the flow, otherwise exit. I’ve been searching and searching for this but not getting anywhere, so any help would be appreciated!

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P
Contributor I
1 year ago
J
Contributor II
John ParkerContributor II
asked in Campaigns and Flows
How do I create a conditional split based on past purchase?

Hello,I’m working on a new “Subscription Upsell Flow” that is based on the “Fulfilled Order” event with the Shopify integration. How do I add a conditional split that is based on the actual “Fulfilled Order” event? I’m trying to send different email content based on if their purchase contained a specific item or not.For example: If one of the items they purchased was our Sun Goddess Matcha -- send them “Subscription Upsell” email X, if one of the items was our Sun Goddess Matcha Tin send them “Subscription Upsell” email Y, If one of the items was our Beauty Electrolyte send them “Subscription Upsell” email Z, etc. Any and all help is appreciated.Thanks!This is what I have so far . . .   

2753
stam_marko
Expert Problem Solver II
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows
Flow-triggered emails are too slow

Hi there,We are using a flow to send a welcome email with a discount code as soon as someone is added to a mailing list. However, it takes 3-5 minutes for the email to be triggered. This is problematic, because I know that most people check their emails immediately after they sign up , hoping to find their discount code. A delay of 2-3 minutes is unacceptable as we will probably lose that sale.Is there anything I can do to speed it up?Thanks,-oo

27268
stephen.trumble
Community Manager
1 year ago
C
Partner
ccs-aehPartner
asked in Campaigns and Flows
Abandoned Cart - Single purchase vs Subscription

I’m working for a client that offers single product purchases as well as a subscription option. Is there a way to create an abandoned cart flow where it looks at if the person had an individual SKU in their cart vs had a subscription product/box in their cart? If so, how does one set this up? For reference, I’m using Shopify (ecom platform) and Skio (subscription platform).  

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In the Inbox
Partner - Platinum
1 year ago
Y
Contributor I
y-fContributor I
asked in Campaigns and Flows
adding past profiles to flow with dynamic codes not working...

I’ve set up some flows that I currently have the emails in the flow set as manual so when we go live with this offer we can send to all on the first email - I’ve gone to add past profiles to these flows to have them ready to go for launch however i’m getting an error from Klaviyo saying the flow has Dynamic codes in the flow & to remove them or it won’t work - however I thought dynamic codes could be used in flows just fine?? Or do the emails need to be live for these to be able to work? Thanks for any help :)

3592
In the Inbox
Partner - Platinum
1 year ago
R
Contributor I
RDLEContributor I
asked in Campaigns and Flows
Can I edit the abandoned cart product table to only show certain items?

Hello! First time posting.  In the Abandoned Cart workflow, the dynamic table that is placed in the email shows a list of items that the customer added to their cart. However, I have some items I don’t want showing in the cart. For example, I dont want “shipping protection” shown which is technically a product line item in their cart, but it’s not the product. It’s just ugly and not necessary to show and I’m hoping to remove it from future emails.It looks like the solution before was to wrap the table in an IF statement that excluded items I can tag. But I dont know how to do this in the new email builder. The prior solution is demonstrated in the old way.Here’s the link to the answer using the old builder:  How can I fix this?   Thank you!Steve

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Y
Active Contributor I
1 year ago
S
Contributor I
SanContributor I
asked in Campaigns and Flows
How to implement products of your own choice into a newsletter?

 I like to decide witch product myself on what we like to promote in our neswletter, not random or latest etc. Dose anyone know how to?

571
Spark Bridge Digital LLC
Partner - Gold
1 year ago
S
Contributor IV
SunilContributor IV
asked in Campaigns and Flows
How do I add header links to the welcome flow emails?

I am finding Klaviyo to be a horrible, user-unfriendly app. It seems like you need a degree in computer science just to navigate basics. For example, when I go into the welcome series template, where is the option to add header links in the header block? I can’t see it anywhere so I saved that draft email as a template. I then went into that template, and again, no obvious way of adding header links in the header bar. So how do I do this? I thought it would be very simple to do this but apparently not. I’d give this app a 1/5 rating for its difficulty of use.  

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S
Contributor IV
1 year ago
B
Problem Solver I
BenProblem Solver I
asked in Campaigns and Flows
Will Klaviyo get proper templates in future?

Hi There,Will Klaviyo ever get proper templates where you can set default text styles and spacing on all blocks so if added, we get consistent design?The way this all works currently is a constant headache sorry (yes we’ve setup and use the universal block system). The main problem is that the rich text editor is one of the worst. Yes, the markup required for emails is also the worst!  But even basic emails clip in Google and when we look into it, it’s the cruft added by the rich text editor.See below for an example from just one small text area!Hope that makes sense. Cheers, ben<h4 style="text-align: left;"><span style="font-size: 24px;">Absorbency</span></h4><h3 class="size-32" lang="x-size-32" style="text-align: left;"><span style="font-family: Montserrat, Geneva, Tahoma, Verdana, sans-serif; font-weight: 400;">The trick with good towels is to soak them for 24hrs in cold water before first use. Then wash and use normally. You can only do this when

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Jessica eCommerce Badassery
Partner
1 year ago
A
Problem Solver I
AmeyMProblem Solver I
asked in Campaigns and Flows
Am I missing the Coupon block in email templates?

When I set up my last campagn email, there was a block for a coupon, and it allowed me to add an alternate static coupon. Am I looking in the wrong place or is that option gone?  

1895
David To
Klaviyo Employee
1 year ago
P
Contributor I
pavanContributor I
asked in Campaigns and Flows
Send Invoice When order placed through WooCommerce (Any Automation)

I am new Klaviyo.  I am trying move my transactional emails from WooCommerce to Klaviyo. I have no problem setting up order confirmation email. However, I want to attach a pdf invoice to the confirmation email. Is there any way I can total automate the process? or I am fine using another plugin as well. 

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David To
Klaviyo Employee
1 year ago
C
Contributor I
Chris-JContributor I
posted in Campaigns and Flows
Button in Klaviyo to add multiple items to cart in Shopify?

TL;DR: Does anyone have any ideas how to create an ADD ALL button in an email that will add multiple items to the cart in Shopify with a single click? FULL EXPLANATION: I am building a replenishment flow in Klaviyo for our Shopify Store. It’s functioning well in that the email goes out to customers 60 days after their last order and it lists all items that they purchased previously.When they click on an item in the email, it takes them straight to checkout. I have added an argument to the link that now takes them to the cart instead of checkout, which is what we want, but it does this one item at a time. I would like to add an REPLENISH ALL button to the email that will load their cart with multiple items from a previous purchase instead of the user need to add items one at a time. Thank you!

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stephen.trumble
Community Manager
1 year ago
A
Contributor III
AKwaterbodyContributor III
asked in Campaigns and Flows
Placing conditions on dynamic content

Klaviyo dynamic content question: I am building a post-purchase upsell flow where when a customer buys a specific item, they enter the flow that suggest a few complementary items and offers a limited time discount code for adding onto their purchase. This flow is currently triggered upon the purchase of a specific product In order to apply the content of this flow to a few items within that product’s collection, I'd like to be able to pull in an image and linked title of the product purchased. I am thinking of a dynamic content block like those used in abandoned cart and other post-purchase flows.  However, I want this image block to pull in the item that customer purchased, but only within the collection that this flow is related to. I don’t want it to pull from items ordered at random. For example, the flow is targeted toward someone who purchased a father of the bride gift. If someone placed an order for a Father of the Bride cufflink AND a bridesmaid keychain, I only want the block

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A
Contributor III
1 year ago
S
Contributor II
SJKContributor II
asked in Campaigns and Flows
Can you have multiple newsletters to sign up to on an opt-in form?

I’m curious if there’s a way to create numerous newsletter types, and have opt-ins for the different options show up on our opt-in form. For example, I want to offer Newsletter A (weekly) and Newsletter B (daily). I don’t want to automatically add all subscribers to both, but rather let them opt-in to which one they want (and also modify their existing subscription to opt-in to Newsletter B, if they only subscribed to Newsletter A, for example)Is this possible?I assume I can assign a tag, but then it doesn’t translate super well to the subscription page without a lot of custom work. Is that the only resolution or am I missing anything?

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retention
Partner - Platinum
1 year ago
E
Contributor I
EmailimContributor I
asked in Campaigns and Flows
Cross device cart abandonment with Woocommerce

Hi,Is there any “cross device” link for cart abandonment flow on Woocommerce? I’m using a different ESP and there, there is a special link that will send people to their cart even if they click from a different device they abandoned their cart.. Can i do the same with Klaviyo? If so, what is the llink? Thanks 

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E
Contributor I
1 year ago
P
Contributor I
PerkMissContributor I
asked in Campaigns and Flows
Seeking a Klaviyo expert to help with unfinished flows.

We had a marketing firm rebuild our website last year and implement an integrated tech stack to help us retain customers and gain new ones. We have just realized that the email flows that we paid them to implement were not all finished and published. I am looking to hire a Klaviyo expert to finish these flows for us. They integrate with Recharge, Rebuy, Smile.i.o, and other apps. Anyone have any recs?

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eCommChris
Contributor I
1 year ago
L
Contributor I
lukeoContributor I
asked in Campaigns and Flows
Pull dynamic coupon code from customer

Hey team! I have a signup from which presents the user with a dynamic $20 off coupon code within the success screen. I have created an email flow within the signup form that reminds the user to use their coupon code. I was wondering if it is possible to pull the coupon that has been given to the customer and include it in the follow up email. I can see that the coupon is showing in the customers active coupon section under my static coupon title. Thank guys :)  

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L
Contributor I
1 year ago
P
Contributor I
PennyTinyLibraryContributor I
asked in Campaigns and Flows
Hide/show logic to exclude products from order overview not working?

HI! I am trying to exclude a specific product from a repeated content block (the administration fees)). I am using event data for the logic. I have entered the following logic:event.ProductnamenList.title != 'Administratiekosten (eenmalig)' The event is called ‘ProductnamenList’The product variable is called ‘title’The specific product is ‘Administratiekosten (eenmalig)’ However, the product ‘Administratiekosten (eenmalig)’ is still showing up in the order overview. What am I doing wrong?

6346
Taylor Tarpley
Community Manager
1 year ago
Q
Contributor I
QuentinJContributor I
asked in Campaigns and Flows
How to start a Flow when I add a Tag in a Shopify Order

Hello !I would like to be able to start an email Flow sent to my customer orders, as soon as I add the tag “PRODUCTION” to an order. So, the behavior here is supposed to be. 1- I receive a new order on Shopify2- Few days after, I manually add the “PRODUCTION” tag on this order (when the factory starts the Production of the items)3- I want this tag to trigger instantly a Flow, sending a email to the Customer of this order to let them know the order is in Production (at the factory..) It looks like I cannot trigger a flow with a tag :( Any idea ?

6181
Jessica eCommerce Badassery
Partner
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows
Embroidery - Delayed Fulfillment Flow

Hi Klaviyo Community, I have the option of adding embroidery on to some of the tops I sell. I live in a country that experiences huge power outages. I created the attached flow to update customers on their embroidery order as I’m getting heaps of mails asking for updates.  I just want to find out if the flow filters I’ve used are correct?  The automation should only send out to people who have placed an order with embroidery selected and they shouldn’t get email 2 if the order is fulfilled in the 7 day window between email 1 and email 2.  Any guidance will be greatly appreciated. Warm regards,Rox

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Jessica eCommerce Badassery
Partner
1 year ago
T
Contributor I
Tom K.Contributor I
asked in Campaigns and Flows
Lost campaign

The campaign I was working on completely disappeared just as I was getting ready to send it. Not sure why, and not sure if there’s a way to retrieve it. It’s not showing up for my teammates either on other computers so it’s not a cache issue. Help!!!

3242
David To
Klaviyo Employee
1 year ago
D
Contributor I
disruptive digitalContributor I
asked in Campaigns and Flows
I keep getting session expired when I go to edit email campaign

I keep getting session expired when I go to edit any email campaign, cleared cache etc not working still, browser is up to date also. 

2491
Ashley I.
Partner - Platinum
1 year ago
F
Contributor I
Falcon TurkiyeContributor I
asked in Campaigns and Flows
Email not sending

Email not sending, despite showing “yes”. Need help!Thanks in advance.Ersoy SahinFalcon Turkiye 

834
stephen.trumble
Community Manager
1 year ago
P
Contributor I
PaulaKobrinskyContributor I
asked in Campaigns and Flows
Cart Abandoment Flow

Hello. If the customer left products in the shopping cart and abandoned it, is there any way I can see which products those were and send a reminder email with those exact products and a link to resume the order?"

442
Omar
Partner - Platinum
1 year ago
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