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10840 Topics
M
Contributor I
MichaelKaContributor I
asked in Email Templates and Coupons
Why is my fallback font occasionally bolded sometimes?

Hey Klaviyo Community, We switched to a custom Google Font. Now we have the problem that the Formatting of the Fallback Font is sometimes changed to bold. This happened on an in Gmail opened in Chrome on a MacBook. But this doesn’t happen in every Google Account. In my Google Account in Chrome on a MacBook everything is formatted correctly. Our Fallback Font is the web-safe Verdana Font. I already tried removing the formatting completely.I also tried adding a style block at the top of the email. <style>  body, p, td, div, span, h1, h2, h3, h4, h5, h6 {    font-family: Montserrat, Verdana, sans-serif;    font-weight: normal;  }</style>This didn’t help so far. What could be the issue and how to resolve it? 

2093
chloe.strange
Community Manager
1 year ago
B
Contributor IV
blissyContributor IV
asked in Integrations and Reviews
Stripe API not passing customer names to Klaviyo?

It looks like when a customer who is NOT in Klaviyo previously purchases on Stripe, only their email is passed to Klaviyo but not their name. Can I change something to make Stripe pass the name as well?

1447
David To
Klaviyo Employee
1 year ago
R
Contributor I
robinsroysContributor I
asked in Integrations and Reviews
Zapier not transferring new leads to Klaviyo

Hi all,  i have a zap in zapier that should transfer new fb leads pay someone to take my online course to my list in Klaviyo. it was working since yesterday. but it stopped suddenly. i checked the task limits in zapier, contact limits in klaviyo, and I’m not close to the limits. i made a new zap but it didn’t fix it. does anyone has any suggestions?

3681
David To
Klaviyo Employee
1 year ago
S
Contributor I
Sergio157Contributor I
asked in Email Templates and Coupons
HTML error when exporting to Shopify

Hi,When i export the HTML code from Klavio to Shopify i get the text: Body html liquid syntax error: Unknown tag current_year.  

1491
chloe.strange
Community Manager
1 year ago
T
Contributor II
ttnle2021Contributor II
asked in Sign-up Forms
Remove extra space for the image block

Hello, I need some help with spacing for the image of the sign-up form. Here’s the design details for the form:Flyout image right Custom width (620 px) Right Padding 20 px Image position is custom with width of 250 px Image horizontal alignment is right alignWhen I select the image, there’s a lot of extra space to the left of the image and I don’t know how to get rid of it. Does anyone know how to get rid of the extra space? 

4002
T
Contributor II
1 year ago
C
Problem Solver I
ChopsProblem Solver I
asked in Campaigns and Flows
Filling up a date based flow for existing profiles by shifting the date

I’m working on filling up a date-triggered flow with 1000s of profiles and can’t seem to figure out why I’m not seeing the numbers I should.  I definitely am getting 100s into the flow but that’s far below what I was expecting.The flow trigger is based on their Subscription Paused Date at 12pm.  With a flow filter of Subscription Status doesn’t equal active.  Then there is a 40 day wait for the first email and 105 day for the second email, etc.And to back-fill these flows I am segmenting my profiles into lists that should be included.  Then I have a script which pulls all the profiles from those lists and updates their Subscription Paused Date minus 5 minutes.  Updates to property on a date based flow should trigger re-evaluation for the flow.  And I can definitely see that working on a small percentage of the profiles.  

2537
C
Problem Solver I
1 year ago
R
Contributor I
RC99Contributor I
asked in Lists, Segments, and Profiles
Contacts were synced, now they show as Not Accepting Marketing

We worked with a Klayvio rep to sync our Shopify and pull in our mailing list. Once that happened, there was an issue with some people getting a confirmation of subscription, even though they had been subscribed for months. We were told this was a glitch because of the double opt in/single opt in information between Shopify and Klayvio, and they apologized.Now that I’m in our account, it says we have 4,000 profiles and 2 suppressed profiles. When we exported from Mailchimp prior to syncing with Klayvio, we had a total of ~3600; about ~2400 subscribed, ~50 cleaned, ~100 unsubscribed, and the rest non-subscribed. I was told the reason why there were more in total is because Klayvio scrapes more data. That’s not the issue.The issue is that it seems very clear that the designation each profile has had in Mailchimp has not carried over. Our newsletter list is pulling in ~300, and it appears that thousands of people that were previously opted in now show an opt out. And even of the ones who

1821
David To
Klaviyo Employee
1 year ago
Nate Fremy
Partner
Nate FremyPartner
asked in Lists, Segments, and Profiles
Trouble adding custom properties on profiles automatically using Wix.

Hi I hope everyone is doing good. I am having an issue automatically adding custom properties to profiles that join my mailing list.I am using a contact us form from Wix and I would like for whenever someone fills out the form they get added to a segment of the main list indicating that they filled out this form. I am using labels on Wix so that whenever someone fills out this form they have a specific label added to them. Whenever I open the csv file containing my mailing list from Wix it includes the label as a column with all the specific labels attached to the profile. However when someone fills out the form they get added as a profile on Klaviyo but under custom properties it doesn’t include the label I attached on it from Wix. It only includes on property which is Wix labels with the value []. Is there a way where wix labels can be automatically updated that when they fill out that form they get the specific label from wix attached to their profile? Thank you for all your help I

1472
Nate Fremy
Partner
1 year ago
A
Contributor I
Aves3888Contributor I
asked in Sign-up Forms
[ SHOPIFY ] Pop up activates based on custom trigger such as $ in cart

Has anyone built a Klaviyo Custom Trigger for a pop-up to appear based on the value of the cart? Or anything similar?

4923
L
Contributor I
1 year ago
anejako
Problem Solver I
anejakoProblem Solver I
posted in SMS
One-off responses to sends from Klaviyo

How do you handle one-off responses that come back from Klaviyo SMS and email sends? Do you have a dedicated team that handles this or can something more automated be created based on content in the response?

412
anejako
Problem Solver I
1 year ago
M
Contributor I
margaretkContributor I
asked in Sign-up Forms
Klaviyo Back in Stock Alert-Mobile not working

Our back in stock alert sign up is working on desktop, but not mobile version. The desktop shows the back in stock alert “notfiy when available” box and people can add their email. But for mobile, the Add To Cart is ghosted and when they click it, only a sales motivator popup comes up to buy another product. Is it something in the code that needs to be added for mobile version? 

301
chloe.strange
Community Manager
1 year ago
K
Contributor II
kmalekiContributor II
asked in Campaigns and Flows
Flow is not progressing past conditional split

800 users have completed a conditional split, but the email they are supposed to receive afterword is not sending. Help? 

473
KatherineB
Partner - Platinum
1 year ago
B
Contributor I
BramContributor I
asked in Campaigns and Flows
Unable to use metric detail in customer flow

Hi!I have a question regarding the use of a metric in a customer flow. I have a metric that passes along some details. It all comes through nicely when I look at the metric feed:Now, in my customer flow, I would like to add a trigger split using the dimension “ProductnamesList”, which is basically a long list of products that a customer has bought, seperated by commas. But for some reason, it doesn't show up in the list of dimensions when I look at the trigger setup. I've set-up brand new metrics to make sure it wasn't a bug caused by historic changes to the metric, but it all gives the same result: the dimension comes through in the metric, but I can't use it in the flows as trigger filter / split.Did anyone experience something similar already? Is it maybe because the dimension is a comma-seperated list? Thanks you very much in advance for your time! 

663
stephen.trumble
Community Manager
1 year ago
C
Contributor I
Christian has QuestionsContributor I
asked in Sign-up Forms
Multi-Level Dropdown menu - Clear selection way with many brands and models

Hello, we produce parts for espresso machines and would like to know our customers owned brand and model. This will either happen during the sign-up process or in a dedicated subscription preference update mail during the sign-up/welcome-flow. The thing is, that we have more than half a dozen manufacturers with a lot of different machine models from each manufacturer. Creating a drop-down menu with all brands and models will be an overload of options. Like this:Brand A - Model A Brand A - Model B Brand A - Model C Brand B - Model A Brand B - Model B Brand B - Model C Brand C - Model A … A text input could produce a lot of misses due to typos or different ways of typing in the brand and model.Is there a way for, say, creating a dropdown for the brand and a second dropdown which options are depending on the selection of the first dropdown. Like this         Dropdown I - SelectionBrand A       Dropdown II - Displayed OptionsModel A (Brand A) Model B (Brand A) Model C (Brand A) Or having t

671
stephen.trumble
Community Manager
1 year ago
M
Active Contributor II
MichaelActive Contributor II
asked in Campaigns and Flows
Adding email preferences into a welcome flow?

Hi!I’m doing my welcome series flow and following the suggestions that the first email should be based around gathering information about our users email preferences and what they want to hear about.I don’t exactly know the next steps in doing this. I have a popup ready on the website that will add them to the list and activate the flow. Is it a matter of creating different tags?For example I’m trying to have options for Sales, blog posts, all emails, new releases as some of the sign up options. Under the different tags and properties I don’t know how to add these in a way I can use this data to send targeted emails and give subscribers what they want.Any directions or help is greatly appreciated! Sorry if this has been asked I couldn’t find an answer. 

6146
stephen.trumble
Community Manager
1 year ago
B
Contributor I
bjonesContributor I
asked in Integrations and Reviews
Abandoned Cart Snippet Google Tag Manager

Hello,Does anyone have a code snippet to check for an Abandoned Cart that I can install through Google Tag Manager? Thank you!

5043
David To
Klaviyo Employee
1 year ago
S
Contributor I
smcleaContributor I
asked in Email Templates and Coupons
Archived emails landing page

Hello, a client is interested in creating a page to showcase old emails that have been sent since some of the content is evergreen. Does Klaviyo have a template like this out of the box? If not, what would you suggest that can automate this process so they don’t need to be added manually?

2181
ebusiness pros
Partner - Silver
1 year ago
L
Contributor I
LeahF24Contributor I
asked in Sign-up Forms
Can I have a custom design for my footer email sign up form that does not use one of the Klaviyo pre-built templates?

Hi Klaviyo Community, We are migrating to Klaviyo and are hoping to keep our branded newsletter form in our footer. I don’t see an option to add custom design code on the Klaviyo back end, only their pre-built forms or within the form builder.  Does anyone know if it is possible to replace the old js with updated Klaviyo js for the email sign up form without altering the design on the website? Thank you in advance!

1871
stephen.trumble
Community Manager
1 year ago
H
Contributor I
himeContributor I
asked in Analytics and Deliverability
Why are emails lands in spam box

Why there is NO live human chat on support, all I’ve got is a robot answer me.And why my emails landed to spam box, those emails are freshly comes from FB ad and I have barely use this mailbox, so it shouldn’t laned to spam box. When i use sendinblue, my emails are landed in Promotional Tab, what’s wrong with Klaviyo? Please fix this before i permantly move to sendinblue

3701
David To
Klaviyo Employee
1 year ago
S
Contributor I
SionaWardContributor I
asked in Lists, Segments, and Profiles
List export

Hi, is there a way of exporting last placed order date from with a list export?

911
In the Inbox
Partner - Platinum
1 year ago
K
Contributor II
kmalekiContributor II
asked in Campaigns and Flows
Backpopulating uploaded subscribers

I uploaded a list of new subscribers to a list that belongs to a segment. When a subscriber enters that segment, that is supposed to trigger a flow. However, the flow isn’t triggering, even when I back-populate the flow. How can I get them to start in the flow?

524
KatherineB
Partner - Platinum
1 year ago
R
Contributor I
Rare SpiritsContributor I
asked in Sign-up Forms
I want a Sign Up form that only shows when I click a button

Hello,I have a drip campaign I’m using for certain subscriber lists. In one of those emails, I want to add a button that leads to a Sign-Up form where subscribers can update their information. This is because some subscribers might be missing critical information for a later stage.I already created my Sign Up form but don’t know how to add it as a link on my email template. Can someone help?

481
stephen.trumble
Community Manager
1 year ago
Y
Contributor II
younow5trContributor II
asked in Campaigns and Flows
Get both welcome flow and abandoned checkout flow

Can someone explain to me why when a customer checkout abandoned, they still receive a welcome email flow? how to fix it? I want someone when they checkout abandoned or have completed checkout they won't get the welcome flow anymore.  

1442
Y
Contributor II
1 year ago
O
Contributor II
OliviaCContributor II
asked in Campaigns and Flows
Winback Flow for Subscription Products

Hi! I’m setting up a flow thats triggered by a cancelled subscription on recharge.Does anyone have any advice on best practices for this as its similar to a winback flow but for a subscription product? When someone cancels their subscription, would the timing for the first email be the same as the recommended average time between orders for a general one time purchase winback flow? We’re trying to increase retention but want to ensure emails are sent at the right time!Thanks! 

5513
O
Contributor II
1 year ago
L
Contributor I
LapastContributor I
asked in Email Templates and Coupons
Order Confirmation Email - performing multiplication

Hello, I would like to edit the order confirmation email. At the bottom, I want to add a line which refers to the tax amount paid by the customer. I want the line to be called "TVA 20%" and it needs to show the amount of TVA which would be the result of "0.2 x order price". I don’t know how to add a calculation in the HTLM code. I tried to do something like that: Sous-total : {{ event.extra.subtotal_price }}TVA 20% (incluse) :  {{ 0.2*event.extra.subtotal_price }}Livraison : {{ event.extra.shipping_lines.0.price }}Total : {{ event|lookup:'$value' }}Obviously, it’s not correct. Can you help me fixing the code?Kind regards,

4172
L
Contributor I
1 year ago
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