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Hi all, I have this situation where a user is clicking links in the emails I’ve sent, viewing products via those links, etc…But Klaviyo is not registering that these emails have been opened. I only happened to notice this when I was checking out a profile that I was going to suppress due to engagement. Thanks in advance for any help or clarification! :)
DMARC stands for “Domain-based Message Authentication, Reporting & Conformance” and it is a policy designed to give domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing. A DMARC policy allows a sender to indicate that their messages are protected by SPF and/or DKIM, and tells an inbox provider the actions to take if either of those authentication methods do not pass. Inbox providers could either place the emails in the junk folders, block the message outright, or let the emails pass as normal depending on the policy in place. DMARC removes guesswork about the receiver’s handling of these failed messages, while limiting or eliminating the domain owner’s exposure to potentially fraudulent and harmful messages. DMARC also provides a way for email recipients to report back to the domain owner about messages that pass and/or fail DMARC evaluation. If you have a DMARC policy in place on your domain, please make sure you are on a dedi
I’m brand new to Klaviyo, so please bear with me.On my website, I want to have a sign-up form offering a 10% discount to anyone who signs up, and hopefully uses that discount to become a paying customer. Is it best to have those people on a list or segment?Also, how do I create a list/segment just for people who made purchases?Thanks in advance to anyone who can help me.
Hey community, hope you’re having a great day! I have an interesting brain buster that my team and I can not seem to get around, I would really appreciate some insight from others.Overview: Trigger a flow for when a “High Risk” Shopify order comes through Purpose of the Flow: Send a Klaviyo notification to an internal email address that a “High Risk” order has been processed Automate the process of identifying and addressing “High Risk” orders Send a Klaviyo flow email to the customer What We’ve Tried So Far: Shopify does not tag orders or customers as “High Risk”, so we have no way of sending this information to Klaviyo to trigger the flow Maybe These Will Work? Shopify Flow is available for Shopify+, but I do not know if tagging a High Risk order and sending that information to Klaviyo can be done with this. Perhaps the Easy Tagging Shopify app would do the trick? Does anybody here have any experience with this, or a similar tagging app? Thank you for taking the time to read
Hi, we want to put up an abandon checkout flow which includes a discount for F0 clients who have not yet made a purchase.As we use bundles and other discounts (in Shopify), connected to already given out discount codes we would like to exclude these customers through a conditional split. We can exclude certain discount codes or values etc, but as we have hundreds of them and they are constantly being generated we can't exclude them all. The question is if we somehow can exclude ALL carts which include discount codes, no matter their value, names etc?
Hi there, I was just wondering whether it is is possible to limit the amount of characters displayed for a product title in a product block? We are a marketplace company so people tend to write long and weird formats for their product title. This makes the product blocks look bad because all items end up being different heights as titles start a new line ect. Very grateful for any solutions for this! Thanks, jim :)
Hello! I have set up my store recently but I have a few target markets. I was wondering, if I through Klavio am able to send specific emails to specific target audiences in specific languages? So for instance, I would like to send:Newsletter signup 10% discount to all of my newly subscribed customers. However, if they are from Taiwan, I want to send this in traditional chinese, china - simplified, Germany - in German.
I’ve a sign-up form that is looking to map a text input for address fields and store them in a profile. I’m using: Address 1, Address 2, City, Zip but these properties don’t seem to actually update in Klaviyo. I notice that these are actually Klaviyo properties and have tried with and without $.Does anyone have any tips to what might be going wrong here?The form is embedded in Shopify.
Hello,I am fairly new to Klaviyo and was hoping to get some help with Klaviyo data that is captured in the tables. Is there a way to capture the click-to-action (CTA) data in one of the tables as a column? The idea is to track how many users clicked on the links/URLs in an email campaign. Also, is there a table that contains the actual email text (I know that it is stored within a bunch of HTML tags) to determine how many characters/words an email is?If these data elements don’t already exist, is it possible to access those through an API?Thanks,Gautham
Hi,We are seeing a pretty drastic reduction in bounce rates and it's been a challenge to find the culprit. Originally, I thought the issue was with another third-party vendor as it aligns with when they started to collect data. However, when I asked them they brought my attention to a Klaviyo event that's firing on our site.Their screenshot: I have the Klaviyo form listener event set up on GTM, but this was implemented March 29th. I am wondering if something changed regarding the form listener script around April 27th? Thank you,Jonathan
Hi,I have successfully uploaded over 5 years of historical order data, which worked great, but I now realize there are some additional fields I should have included in the CSV files I uploaded. If I just re-upload all the same CSV files with the new columns of values included will this append the extra field values to the existing orders in Klaviyo, as it will have the same Order ID/Event ID in the second upload? Thanks in advance for any help or pointers.Shane
Hi AllWe need help!!We have set up a welcome series flow for our newsletter subscribers but are hitting a few bumps in the road which we cannot seem to resolve!Our Klaviyo account is integrated with shopify and when anyone subscribes to our newsletter via our shopify webpage their email address is automatically shown on our profiles page within Klaviyo which is great.We have set the trigger of our welcome series flow to be activated when people subscribe to the newsletter (list). We could not find a way to automatically direct people who subscribe through our shopify webpage into this Newsletter list in Klaviyo and so have instead had to add them manually. Is there a way around this?The main issue however is that our flow is not working. We have set up everything and the flow is set to live so should be actioning. However when I check the analytics there are no recipients whatsoever?! We only have around 5 subscribers in our Newsletter list at the moment (which is the trigger list for
Hi I have an issue with the header/link bar block,No matter how I set it up, add working/live urls to the link blocks, when I go to preview or send the header/link bar block disappears from the email all together.Any idea why that is or how I can fix it?
Hi all,I’ve created a discount coupon and now I need to add the codes. However, when I click on the drop down menu where I can normally see “Add Codes”, it only has options to “View History” and “Delete”.I’m very confused, as when i click on the same drop down menu for any of my previous codes, I see the option to “Add Codes” (as well as view history and delete). Have I missed a step?
Hi there.I’ve collected a few birthdays through my Swell Rewards Program. Within customer properties, I can see the loyalty_birthday_date in 2021-05-13 format. However, when I want to start the birthday flow, and I select the “date property” as the trigger, the loyalty_birthday_date does not appear in the dropdown. I know that I can use the swell_birthday event to trigger this, but I want to be able to collect birthdays through a pop-up as well. Thanks so much.
What happens to users who are queued in an automation email if we edit the email or add a variation or A / B test?
Hi,We have recently started using Klaviyo and we are beginning to familiarize ourselves with automation or flows.We have noticed that when we have an email in an active flow and we edit it, either changing the position of this email for another in the flow or adding a variation, the people who received that email do not go to the next one in the flow. Is it possible that this means that any change in the flow means that the people who started it can no longer receive the following emails after having modified the flow?I attach an example of one of our flows to make it clearer:We have this flow that is activated when someone joins that segment. Approximately 1000 people have received that email and should move on to the second email in the flow.We have edited and added a variation in that first email and if we look at the second email of the flow, we see that only 134 people comply with the conditional split but that none are waiting in the second email of the flow. Is there something w
Hi all,I want to do some affiliate marketing with Clickbank (CB) but I noticed that they have a suppression list consisting of 3000+ email domains that CB affiliates are not supposed to email to.I tried to upload this suppression list to Klaviyo as a list but since it is a list consisting of only domains and not email addresses, Klaviyo is unable to import the list.I reached out to their helpdesk but was told there’s only 2 ways:To create a segment and choose ‘Properties about someone’, ‘Email’ ‘doesn’t contain’ ‘@domain-name.com OR To export my email list to CSV, filter out the list of restricted email domains and upload it back to my Klaviyo as a separate list from my main list.The problem with method 1 is that I will have to do it 3000 times because CB has a list of 3000+ domains names on the suppression list. It will take me ages to do this.The problem with method 2 is that my main list is growing every day as I’m running a lead generation campaign. And if I use this
Is there any way to block certain products from Shopify populating in a replenishment flow?The issue I’m running into is that a customer was able to follow a link to an auto-filled cart with her previous purchases, and one of the products was a free gift-with-purchase that she was able to redeem a second time. The 100% off gift uses the same SKU as the original product, and it’s listed as a product variant that is invisible on the store.Is there a conditional I can add to the block to avoid this issue?
Hi,I have created a thank you flow for people who have placed an order.But I don’t want monthly subscribers to be part of this flow. I currently have a segment of my subscribers. How do I add this segment into my flow and ask them not to receive the email?Thanks for your help.Ruth
For what reason might I not be able to delete a popup form that I have created? I click on it and select "Delete" but it just freezes. I exit and edit and try and put to draft but it won't change.FYI I clones the only other popup form and change the parameter to be an exit popup. The original is after 8 second page load. Original form has been working great. No issues. Both are live and sometimes can come up simultaneously. Can that be avoided?Thoughts?James Update: I have logged out and logged in again, cleared my cache and tried again with success. However, if anyone can let me know if there is a way to avoid two popups coming up at once?
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