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10832 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Klaviyo AI
AI Contest | Winner: Teri Lanier!Interview

Hi Community! I’m pleased to announce the winners of our Klaviyo AI Contest!  Congratulations to 1st place winner... 🏆🎉@Teri Lanier 🎉🏆!!! @Teri Lanier takes home the $600 grand prize in gift cards with her excellent response to our prompt, where she explained how her and her team utilize the Segments AI, smart sending, and predictive analytics for their SMS audiences to drastically improve their overall send/conversion metrics: About Teri: Teri is a dedicated graphic designer at Viridian Bay, a family-owned B2C home and garden sculpture company of under 20 employees. She plays a crucial role in maintaining her brand's visual identity across various platforms, including social channels, website, and mailed catalogs.  At the start of this year, she spearheaded VB's transition to Klaviyo, following recommendations from their catalog strategist. This integration with Shopify has significantly enhanced her team's marketing capabilities, enabling them to craft more targeted and impactful

1613
Eamonn
Active Contributor II
6 months ago
H
Contributor I
HannuContributor I
asked in Integrations and Reviews
WooCommerce integration doesn't work with "Simple JWT Authentication" enabled

Our WooCommerce store requires Simple JWT Authentication plugin (https://github.com/jonathan-dejong/simple-jwt-authentication), but the Klaviyo integration doesn’t work when that plugin is enabled. If I temporarily deactivate JWT, I can connect to Klaviyo but after enabling the JWT plugin Klaviyo shows error message “Klaviyo is no longer authorized to connect to WooCommerce.” Is there any way to fix this? Other third party integrations work with JWT enabled.

643
Brian Turcotte
6 months ago
M
Contributor I
mbendarghaContributor I
asked in Analytics and Deliverability
Urgent-delays and other issues-2213568

Hello, Can someone please look into our case: 2213568. BestMB

201
kaila.lawrence
Community Manager
6 months ago
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Contributor IV
EzraaaaNPCContributor IV
asked in Analytics and Deliverability
A Sudden Increase in Bot Activity

Our click rates unexpectedly spiked to 13-15%, with an open rate of 60%. We suspected bot activity, so in the following email, we hid a tiny dot and a small piece of text at the bottom, linking to it in the hopes of identifying and suppressing bot interactions. After reviewing the clicks, the email addresses seem legitimate, with some subscribers dating back two years.I contacted Klaviyo support but it looks like there's no current way to complete prevent bot activity in emails.We're still considering hiding a link within out emails that only bots would click in our next campaigns. This would allow us to segment those bots out and avoid sending future emails to them. However, we're concerned about two things: Could this approach accidentally block real subscribers whose email accounts are sometimes accessed by bots? Even if a bot interacts with a subscriber's email, would the subscriber themselves still be able to see our emails? We also noticed a significant increase in bot activity

10752
kaila.lawrence
Community Manager
6 months ago
A
Contributor I
Ariel_EvryCreativeContributor I
asked in Email Templates and Coupons
How can I remove the fine, white lines between graphic blocks in my template?

Hello All, I design my emails as a series of continuous images, and sometimes fine lines appear between the image blocks. I found another post discussing the lines, but no fix.I have noticed that the lines will appear/ disappear depending on the size I’m viewing the emails and from desktop to mobile.I have the padding set to 0. I tried to add a background color to the text blocks/ color behind the images, but that doesn’t fix the issue. I tried jpg and png images in a host of sizes to see if that would make an impact.Has anyone found a fix to this issue? Thanks!Ariel Fine line appearing between image blocks   

16944
B
Contributor I
6 months ago
J
Contributor I
joe16322Contributor I
asked in Accounts and Settings
I want to stop automatic emails.

 I am using your Klaviyo for Shopify, and I am having trouble with the automatic emails for my customers as shown in the attached image.

502
J
Contributor I
6 months ago
R
Active Contributor I
rohan12334Active Contributor I
asked in Campaigns and Flows
Delivered Shipment Email in Klaviyo

Correct me if I am wrong- we cannot send Delivered shipment emails through Klaviyo? But in my Klaviyo metrics I can see a “Delivered Shipment” Metric coming in from shopify.  So, is this a new feature or Delivered shipment means something else or can it not be used to send out emails when the product is delivered?  Also, I use ship station...any reccomendation on what’s the best way to send a Delivery Confirmation email?

15834
C
Active Contributor III
6 months ago
W
Active Contributor I
whitedaisyukActive Contributor I
asked in Integrations and Reviews
Facebook pixel data mismatch

Hi, I have my Klaviyo set up with Shopify for abandoned carts. When I check the data on Facebook meta pixel, I am having numerous abandoned carts a day but this information is not syncing to Klaviyo - is it because these people who are abandoning carts are not signed up to my email marketing?

263
Brian Turcotte
6 months ago
G
Contributor I
Gordon54Contributor I
posted in Integrations and Reviews
SHOP URL NOT WORKING

My shop URL is not working. Does anyone know how what I might be doing wrong. sports1st.myshopify.com is what I’m entering

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Brian Turcotte
6 months ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Campaigns and Flows
Campaign: How can 1 recipient click through, but there are 3 orders placed (by other recipients)

Hello,I’m a bit confused! We’ve just sent a campaign where 1 person clicked through yet 3 people placed an order. I’m not sure how this has happened? Also, the person who clicked on the email is different to the 3 people who placed an order.Is anyone able to explain how this works for me? I’ve included a snapshot of the report. Thanks, Amy 

933
S
Contributor I
6 months ago
A
Contributor III
AurumLuxContributor III
asked in Sign-up Forms
Set up automated email for password page??

So far, I have set up the integration so if anyone signs up from my password page, they will enter my email list automatically…..However, I’m missing the part where after they join my email list from signing up, I want them to be sent an automated email letting them know that they’re confirmed in my giveaway etc (details sent in my email) So, now I need guidance on how I can send an email to the prior people who have already signed and an automated email ready for people who sign up in the future.  Thanks, hope I was clear enough   

853
DavidV
Partner - Platinum
6 months ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows
Why does my campaigns have placed orders but there was no click rate?

Hi guys, I have an issue for one of my campaigns in May where there were open rates and placed orders, but the click rate was 0%? Is it a klaviyo issue?Would appreciate if there is any assistance on this, thanks! 

2723
S
Contributor I
6 months ago
B
Contributor IV
BROCContributor IV
asked in Sign-up Forms
Testing Hidden Fields on a Pop-Up A/B Test

HiI’ve set up an A/B Test on my pop-up to test different offers. I’m using Hidden fields to split the flow so that they receive the relevant offer. I wanted to test these sign-ups are going down the correct route on the flow.For hidden fields to show as an option in flow in conditional splits the pop-up must be live and I think it must have had data submitted. So I’m in a bit of a situation where I can’t test the pop-up data going through. Usually I would just show the the form on a low traffic page of the website, submit the data on the pop-up and then go back to change the targeting to the whole website. But as it’s and A/B test I can’t edit it afterwards.I need the data going through to create the hidden field in the conditional splits but the only way to do this is to put it live without testing the data.Am I missing something? I’m thinking I must be.ThanksSean 

603
JessFosnough
Expert Problem Solver IV
6 months ago
B
Contributor I
ben123Contributor I
asked in SMS
Opened Push Metric Not Firing

I have sent a couple push notification campaigns. I am getting the push notifications on my phone and clicking them. The notification seems to be working as expected. The “Received Push” metric is as expected. However, “Opened Push” doesn’t seem to be working. It should at least be showing up as opened when I click on the push, right?Side question: is there some way to attribute app opens to “Recieved Push”. E.g. a user didn’t click the notification, but opened the app X hours after receiving the push?

1054
B
Contributor I
6 months ago
L
Active Contributor I
LunaFr11Active Contributor I
asked in Campaigns and Flows
Abandoned Cart Flow On, but no revenue

This is what we did, we are new to Klaviyo so I know there is something wrong with this criteria, perhaps the last 2 filters. Can someone guide us please.  

452
L
Active Contributor I
6 months ago
M
Problem Solver I
MathildeProblem Solver I
asked in Analytics and Deliverability
Custom Report: Placed order report on products and the associated campaign/flow

Hi there!I want to build a report that tells me WHICH products have been “placed order” on the specific campaign or flow mail.I do know I can get this information be looking at the analytics on each individual campaign mail or flow message.However, I’m hoping for a solution that let’s me get this info in a custom report.Fingers crossed that this is possible.Best,Mathilde

1515
kaila.lawrence
Community Manager
6 months ago
M
Contributor II
MengtingContributor II
asked in Email Templates and Coupons
How do I learn email design and email copy writing?

Hi everyoneI’m new to Klaviyo. How can I start learning email design and copywriting? Can you share your experience? Or any advice?I’ve learned lessons at Klaviyo Academy and got a product certificate. However, I find it difficult to write an email myself, and I haven’t seen much info about email design and writing at Klaviyo. Now I practice designing an email daily by imitating others' emails, but I don’t know if this is the right way. Can anyone share their experience learning email design and copywriting as a complete beginner? Thank you very much. 

4048
ebusiness pros
Partner - Silver
6 months ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Lists, Segments, and Profiles
Spam attacks: How can I block fake email addresses to subscribe?

Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: gf5@shiro3710.akira17.webvan.site In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo  Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments  List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time   That’s what has been done and for some reason even when I removed all sign up forms both foo

29174
kaila.lawrence
Community Manager
6 months ago
K
Contributor II
kxe4Contributor II
asked in Email Templates and Coupons
Previously deleted section appears in preview but not in live editor

When in the editor, my email looks exactly how it’s supposed to, but when I go to preview and send an extra section which I have previously deleted is showing on mobile. I can’t find anything in the editor that would indicate this section is still there. To reiterate, when I’m in the editor the block is not there on desktop or mobile. I’ve double checked the visibility on all blocks. It only shows up in preview and send.Multiple members of my team have encountered this error with no explanation or solution.

727
J
Contributor I
6 months ago
R
Contributor III
Ruud - The Bulb FarmersContributor III
asked in Email Templates and Coupons
used coupon in report

Hi,I would like to get a good insight in which couponcodes are used by customer, prefarably linked to an order.How can I do that? Report? Segment?Any suggestions?Appreciate your help.

25411
Vesna EGarden
Active Contributor I
6 months ago
F
Contributor IV
FrankContributor IV
asked in Campaigns and Flows
add customers payment method to order confirmation

Hey, I want to to setup an order confirmation flow which shows the customers selected payment method (with no real coding experience).There are a couple of methods like Amazon Pay, Paypal, Klarna and more  in the shopify Store.I came across:https://shopify.dev/docs/themes/liquid/reference/objects/transaction#transaction-gateway but https://shopify.dev/docs/themes/liquid/reference/objects/transaction#transaction-payment_details seems to fit my needs better.But when i add{{ transaction.extra.gateway_display_name }} or {{ transaction.extra.gateway }} or {{ event.extra.payment_details }} or {{ event.extra.payment_details.credit_card_company }} my preview always shows nothing.Paypal isn’t a credit card company maybe that’s why i see no result.Can someone give me a hint or a ressource on how to get the payment method based on customers Choice?Thanks in advance.

18147
C
Active Contributor III
6 months ago
T
Contributor I
thedurumiContributor I
asked in Campaigns and Flows
Can someone help review my post purchase flow?

Hello,Here’s a screenshot of our post purchase flow can someone review it and tell me if it’s right , good, bad or any way I can make it better. We are new to email marketing so need your help.Thank you,-Durumi team 

451
AlexandraPalau
Partner - Silver
6 months ago
E
Contributor I
ecompaopaoContributor I
asked in Lists, Segments, and Profiles
newbie here-- can you AB test segments?

I feel like i know the answer to this but I just want to confirm. My client asked if we can AB test a segmentation strategy i had proposed on our flow campaigns but I’m pretty sure that’s not possible since most flows are triggered by an action. Additionally, I started wondering if you can even AB test segments for like campaigns? Again I don’t think you can because essentially people can fall within the same segment so they’d get an email twice. But I’d like to confirm. Because then I started thinking, how would I know which segment worked better for our campaigns, by just looking at the numbers?For context my client is sending email to his whole newsletter list so I suggested we created a new segment of engaged 120. 

1233
DavidV
Partner - Platinum
6 months ago
W
Contributor I
winawinaContributor I
asked in Email Templates and Coupons
Dynamic content in Flow based on date in person custom field

Hi I’d like to show a section depending of the custom property “last_purchased_date property” (send via API in a date format) of my profiles. I’d like to show the section for people where last_purchased_date is at least 60 days from today.  I tried this but it doesn’t work :{% today '%Y-%m-%d' as today %} {{ today|days_before:15|format_date_string|date:'M d' }} and person.last_purchase_type == bookingThanks,

1944
B
Contributor I
6 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Accounts and Settings
What happens to Klaviyo coupon codes distributed to list members when you stop using Klaviyo?

I’m considering moving to Omnisend as I’m finding Klaviyo a bit difficult to learn and I’m a beginner with Shopify and there on the basic plan there is no live chat or email support.What would happened to the coupon codes already distributed to my newsletter subscribers (there’s around 50 subscribers that got a coupon code) if I move over to Omnisend, can they still use the code?

241
M
Partner
6 months ago
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