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10830 Topics
C
Contributor I
ChristineContributor I
asked in SMS
SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

1643
kaila.lawrence
Community Manager
6 months ago
C
Contributor I
CottonwoodContributor I
asked in Analytics and Deliverability
Resolving difference between Klayvio Campaign Clicks and Shopify Website Hits

In my most recent Klayvio campaign, I am showing significantly more “clicks” than website visitors.  For example shortly after sending the email, Klayvio said that 26 people had clicked links to my website, however Shopify is showing that only 4 people had visited the website (and that is the same number as before the email was ever sent)How can I gauge the effectiveness of my emails if these analytics don’t match up?

661
kaila.lawrence
Community Manager
6 months ago
N
Contributor I
nynketomorrowmen11Contributor I
asked in Integrations and Reviews
Placed Order event is time-stamped & recorded with different times and customers get abandoned cart flow even though they have placed order

The metric Placed Order is time stamped the time when a customer is doing a purchase, but it takes longer to record this and send back to Klaviyo. Around 4-12 hours. See screenshots. In the abandoned cart flow, I have set a time delay of 1 hour after starting the checkout. Because the Placed Order has a delay of more then 1 hour to record in Klaviyo, customers get an Abandoned Cart flow. I don’t want this to happen.  How can I fasten the process so that the metric is being recorded immediately in Klaviyo? Backend is Shopware 6. 

605
Brian Turcotte
6 months ago
B
Contributor I
bresharContributor I
asked in Integrations and Reviews
Cannot add Facebook integration - ad account not found on the list

Hey,I am admin of several business managers on Facebook.I am trying to add Facebook connection on a new Klaviyo account. Business Integration in my FB profile is set, relevant ad account and Facebook page permission given.But when I try to connect it in Klaviyo, I just can’t find the correct ad account on the list.Has anyone solved this already?Kr,Gašper

1223
Brian Turcotte
6 months ago
danielmonty
Partner
danielmontyPartner
asked in Integrations and Reviews
Custom Properties from Facebook Lead Ad

We have a multi-step Meta Lead Ad with some custom multi-choice questions. Is there a way to map the answers to an already existing custom property on the users profile? I know it’s possible with embedded and popup signup forms, but is it possible with the Meta integration? Thanks in advance!

663
Brian Turcotte
6 months ago
T
Contributor II
tanyalContributor II
asked in Integrations and Reviews
Mass Sync all Products in feed?

Good Morning, I use product feeds in Klaviyo to display sale items included in Smart Collections from Shopify. However, I am finding that lately Klaviyo is not updating the products in real time, and in some cases my Klaviyo product feeds are incorrectly showing items that are no longer on sale in my sale feeds, and are showing that products are in a specific smart collection even though they have long since been removed. The “last update” on these products ranges from yesterday to March. I know that you can force a re-sync of items by page, but is there a way to force a re-sync of our whole product catalog? With over 3000 products, going page by page is quite a timely task.  Thank you! 

902
Brian Turcotte
6 months ago
Nico01
Partner - Silver
Nico01Partner - Silver
asked in Lists, Segments, and Profiles
Suspicious SPAM adresses signing up

Hello,Recently, I've been getting these computer-generated sign-ups like:XXXX+sdf8yf@gmail.com and their locations are like weird international places.Screenshot from a segment I built (with some deletions for privacy)My question is are they spammers or is this the new privacy feature that apple users. Or VPN features?I know that the + sign is a way of redirecting your emails within Gmail, not sure if it works in other systems.Because I have been getting a few and wither way it sucks for working out legit customers.PS: I know I can activate double opt-in to prevent spam. 

77017
kaila.lawrence
Community Manager
6 months ago
N
Contributor I
nynketomorrowmen11Contributor I
asked in Integrations and Reviews
Integration Shopware 6 & Klaviyo

I have problems with the metrics from Shopware to Klaviyo at several customers. For example “placed order” and “started checkout” are piece less in Klaviyo than what is actually measured in the shop. Does anyone have experience with Shopware 6 and Klaviyo and how to set up the metrics properly? Love to hear how you did this.

1063
Brian Turcotte
6 months ago
V
Contributor I
valeriavelasquezzContributor I
posted in Campaigns and Flows
Dynamic images not updating in the 2nd email of our abandoned cart flow. How to fix?

We currently have a two-email abandoned cart flow. We want to ensure that our dynamic images in our second abandoned cart email are updated if the customer makes edits to their cart between the first and second abandoned cart email. However, when we test and add extra items to the cart and receive our second email, the images do not show up up-to-date. Any way to fix this? We currently have our dynamic images set to {{ item.product.images.0.src }} . Please help!

292
V
Contributor I
6 months ago
A
Anonymous
posted in Campaigns and Flows
Average Days Between Orders

I have been trying to find the best approach for the retention of the customers. Our business involve repeat buyers and quite crucial to keep a track on their sales history. I see there is a churn rate and average time between orders available in the klaviyo but I’m not able to use it in the segment. I see the Average Days Between Orders but I have to input a static value in the field but ideally, I would want to compare it with the current dynamic one that Klaviyo already have it. For instance, if Customer’s Average time between order <  Customer’s Average time between order and Churn Rate > 50%, Do something. I’m not sure if it is the limitation of Klaviyo or if I’m missing something. Also, if you can guide me with the better approach of handling it, I’d appreciate it.Thanks in advance! 

24682
J
Contributor I
6 months ago
thijmencla
Contributor I
thijmenclaContributor I
asked in Campaigns and Flows
How can I Exclude people who have refunded their entire order from my post purchase flow?

Hi all,I’m currently working on my post purchase flow. I don’t want to send them to people who have refunded their order. I’m able to do it with What someone has done (or not done) → Refunded order = zero times, but then I’m excluding people who partly refunded their order as well.  If I use Refunded Order Value I’m not able to make a rule where I only exclude people who have entirely refunded their order too.How can I make a rule where I can only exclude people who have refunded their entire order?Thanks! 

3672
D
Contributor I
6 months ago
S
Contributor I
ShannonMContributor I
asked in Campaigns and Flows
Managing returns and flows

Hi!I’m very new to all of this and am just wondering, let’s say I have a flow created to send a series of emails to a customer after they purchase.  Is there any way to somehow exclude those from the flow who go on and end up returning the order? (My industry has decently high return rates - 15-20% is normal) so this is a good chunk of people. The emails wouldn’t make a lot of sense if they’ve returned the item.  I use Shopify and we normally don’t “restock” the item but rather do a part refund as we charge a restock fee. Thanks! 

6912
D
Contributor I
6 months ago
D
Contributor I
deans100Contributor I
asked in Email Templates and Coupons
Abandoned Cart link woocommerce

I saw so many links from people I want to understand which link is working and when people click in my email template back to checkout to buy they redirecting to the checkout with their cart and details already filled Im so confused and Ill be happy to know which link is correct to put to archive my goal thank you very much in advance :)this is the links I found in forums:{{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url|trim_slash }}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url|trim_slash }}/checkout{{ event.extra.checkout_url|default:'' }}

3727
D
Contributor I
6 months ago
M
Contributor I
mdlewContributor I
asked in Lists, Segments, and Profiles
Multiple Tagging in one list?

I work for an agency and we do email campaigns for many clients. I want to create one main list and tag each csv file that I import into that list with a specific “company name” tag. Is that do-able? I don’t want several lists and I don’t need segments right now. 

2125
JessFosnough
Expert Problem Solver IV
6 months ago
U
Contributor I
User7654Contributor I
asked in Campaigns and Flows
Question about targeting users who add to cart

Hi All, First post here. I’m new to Klaviyo. I’m am wondering what is the best strategy to target users who add to cart. I have a lot of users who add products to add but do not purchase. I am aware some of these add to cart sessions are people just browsing but I feel I should have much more sales. How can I target these users who add to cart? They clearly have interest in my product. Any advice will be much appreciated. P.S what is the best way to get set up with Klayvio. I’m very new to email + SMS marketing. I’ve only used Shopify email for basic campaigns but want to build a good foundation coming into Q3 and q4 hence that is why I chose Klaviyo. Thanks in advance

1234
U
Contributor I
6 months ago
A
Contributor I
Anna27Contributor I
posted in Campaigns and Flows
Not seeing products populate when using a Dynamic Product Feed

I try to add products with dynamic product feed. But it doesnt show in preview and also emails sent to customer. I check previous posts about this problem to fix it myself but it didnt workMy products are in stock in your Shopify store, I also turned on “Continue selling when out of stock”. My store does track inventory. My products are published and available. I also synced the data from Shopify to Klaviyo. I tried all the solutions mentioned in other post but none of this work. Please help me with this issues. Many thanks 😍

501
M
Partner
6 months ago
W
Contributor I
wasayContributor I
asked in Sign-up Forms
Update Preferences Page Mobile Number

I want to add Mobile Number Input Field to my Manage/Update Preferences Page. Can’t see that option. I can view the Email Input Field but what’s the point of directing customers to a manage preferences page when Email is already a mandatory field to be a added to the database?

611
Ashley I.
Partner - Platinum
6 months ago
M
Contributor I
mishalamContributor I
asked in Accounts and Settings
Help with legacy v1/v2 APIs

Hi, I am looking for someone to help me migrate to legacy v1/v2 APIs.  AlohaMisha

261
Ashley I.
Partner - Platinum
6 months ago
D
Contributor I
DimitarP13Contributor I
asked in Email Templates and Coupons
How to share the contents of an email to social media with a button

Hi there,I’m trying to find a way to create a button inside an email which upon click takes you to your social media profile with a premade post - a screenshot of the email (or a section of it). If screenshot is impossible then only sharing text contents of the email is fine. Does someone know how to do this?Cheers,Dimitar

6222
E
Contributor I
6 months ago
N
Active Contributor I
NRBWActive Contributor I
asked in Campaigns and Flows
product feed that leaves out products people have aged out of

Hi, I’m a complete newbie with Klaviyo and am hoping for suggestions.We sell items to pregnant people and new parents. I’d like to show customers a “you may also like” dynamic product block that only includes products that are relevant for the stage they are at (pregnant, have a newborn 0-3 months, have a baby between 3 months to 1 year old, have a toddler, etc). For example if they have already had their baby they should not see childbirth prep classes. We have set up a  “Birth Date” custom profile attribute where we collect a date that is either their due date or the baby’s birth date.I was thinking I would use a combination of display logic and product feeds that would include only relevant collections to make sure they only see relevant items but I can not figure out the logic that would work for it. Any ideas?  To note we do not have a birth date for everyone so we will also need a block option that is more general and apply to almost everyone. THANKS!

987
M
Contributor I
6 months ago
T
Contributor IV
Tölta.seContributor IV
asked in Campaigns and Flows
3 pics in a row in email

Hi.I want to have three pictures in a row (horizontally) in an email/newsletter. How do I do that? I cannot see the choice of 3 in the spit-block. Alternatively change the photos in a product (product-blocks allows 3 in a row)?Thankful for any ideas or tips.//Åsa

15443
C
Active Contributor III
6 months ago
M
Contributor I
mediadirectorContributor I
asked in Integrations and Reviews
Product Price - Metadata - WooCommerce

Hi!I noticed that for the ‘Viewed Product’ event, that the price isn’t populating like the other data points, it is coming through as metadata. My theory is that this is causing issues with our Browse Abandonment flow, as we have a price requirement on the flow and I don’t think Klaviyo is reading the product prices.Does anyone have guidance on how to troubleshoot andfix this?We switched over to a Wordpress/Woocommerce website a month ago, and we do have the Klaviyo/WooCommerce integration set up. 

765
Brian Turcotte
6 months ago
In the Inbox
Partner - Platinum
In the InboxChampion & Partner
posted in Campaigns and Flows
Using Segments & Sending to Recipients Local Timezone

Hello Community!I wanted to take a moment to share something I didn’t fully realize until I was troubleshooting the results of a recent campaign. I have been using Klaviyo for +4 years now and I am constantly learning ways to better use the platform, strategically how best to use the platform for my clients, and general new things within the platform. In my opinion, one of the important features any ESP should have is the ability to send a campaign to your contacts based on their local time zone to give all contacts an equal opportunity to engage with the campaign. Klaviyo makes this super easy when scheduling your campaign. If you’ve never used it, when you are scheduling your campaign, rather than select a specific timezone (Eastern, Pacific, etc.) you select Recipients Local Timezone and when the campaign sends, depending on the time (in this example, 9am), the campaign will send in batches at 9am EST, 9am CST, 9am MST, 9am PST, etc.  Here’s where my recent “ah ha” moment occurred t

3102
JessFosnough
Expert Problem Solver IV
6 months ago
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Klaviyo AI
AI Contest | Winner: Teri Lanier!Interview

Hi Community! I’m pleased to announce the winners of our Klaviyo AI Contest!  Congratulations to 1st place winner... 🏆🎉@Teri Lanier 🎉🏆!!! @Teri Lanier takes home the $600 grand prize in gift cards with her excellent response to our prompt, where she explained how her and her team utilize the Segments AI, smart sending, and predictive analytics for their SMS audiences to drastically improve their overall send/conversion metrics: About Teri: Teri is a dedicated graphic designer at Viridian Bay, a family-owned B2C home and garden sculpture company of under 20 employees. She plays a crucial role in maintaining her brand's visual identity across various platforms, including social channels, website, and mailed catalogs.  At the start of this year, she spearheaded VB's transition to Klaviyo, following recommendations from their catalog strategist. This integration with Shopify has significantly enhanced her team's marketing capabilities, enabling them to craft more targeted and impactful

1613
Eamonn
Active Contributor II
6 months ago
H
Contributor I
HannuContributor I
asked in Integrations and Reviews
WooCommerce integration doesn't work with "Simple JWT Authentication" enabled

Our WooCommerce store requires Simple JWT Authentication plugin (https://github.com/jonathan-dejong/simple-jwt-authentication), but the Klaviyo integration doesn’t work when that plugin is enabled. If I temporarily deactivate JWT, I can connect to Klaviyo but after enabling the JWT plugin Klaviyo shows error message “Klaviyo is no longer authorized to connect to WooCommerce.” Is there any way to fix this? Other third party integrations work with JWT enabled.

643
Brian Turcotte
6 months ago
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