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10868 Topics
E
Contributor I
entrepreneur25Contributor I
asked in Campaigns and Flows
How to stop coupon email from being delivered to spam?

Hello,I have 2 questions as below:(1) Per my test on my own gmail email address, I found my coupons being delivered to spam. So how do I stop my coupon emails from being delivered to spam?(2) Once the visitor on my website enters their email address, how do I set-up a message popping up as “Please check your SPAM folder if you don’t see our coupon delivered to inbox as sometimes our coupon emails do end up there”? Any best practices to notify the visitor about this without raisin any red flags related to spam considering the fact that some customers might think I am sending them spam emails which I am obviously not. I would appreciate your response, thanks!

561
stephen.trumble
Community Manager
7 months ago
T
Contributor I
TungKeslyKomenContributor I
posted in Campaigns and Flows
The logic filter email partial flow

Hi there, I'm concerning about the to do partial fullfill logic to send the email properly to customer, the logic like that:If I want filter to see if the order has been partially fulfilled before, to adjust the email message accordingly.On the contrary, with the partial order fulfilled event, I want to filter to see if the order is partially fulfilled, is it the final tracking, or is there still other tracking yet to be fulfilled to adjust the message accordingly?Can someone suggest me the filter condition to do this, thanks so much

512
T
Contributor I
7 months ago
Jakub
Partner - Silver
JakubPartner - Silver
posted in Analytics and Deliverability
Changes how Custom Reports works!

Dear Community,Is anyone else have similar issue?There was lately change in how Custom Report works which for some can totally changes and brake internal reporting that was based on previous configuration. This means that to follow the same pattern of reporting trough out the year there is need to re do all reports and templates of our customers please if you can bring back how it works earlier or at least give you customers a way to choose which way is preferred!  

171
kaila.lawrence
Community Manager
7 months ago
C
Contributor I
Copenhagen FloatContributor I
asked in Email Templates and Coupons
Jump scroll links

Where can I find a CSS or a HTML module box or like it, so i can create jump scroll internal anchor links in an email. Content heavy mails really need this feature so readers can quickly jump to any section of the newsletter. I can’t find it in Klaviyo.

8933
Ashley I.
Partner - Platinum
7 months ago
J
Contributor I
JorgeSMContributor I
asked in Accounts and Settings
Shopify Markets - Any update about integration?

Hi team, we are managing 8 different stores using Shopify and we are going to migrate to Shopify Stores.There is not any updated information about this kind of integration, new functionalities, etc…For example, could we keep our 8 Klaviyo accounts) Will we need to manage just one account using 8 different lists) How about the reporting by market? There is a big lack of information from Klaviyo about this issu which affects critically to many different brands. Thank you very much  

5135
C
Contributor I
7 months ago
L
Contributor I
lukaszContributor I
asked in Integrations and Reviews
Product reviews and Woocommerce integration

Hi 🖐 I use Woocommerce integration with Klaviyo.I would like to include dynamic product opinions inside the email content.Do you know how this can be done? Thanks!

952
L
Contributor I
7 months ago
S
SavanahNew Member
asked in Campaigns and Flows
WINBACK FLOW NOT PERFORMING WELL

HI-My winback flows are not performing well. I checked our analytics for each winback flow and nothing seems to be working. We have no open and click rates. We did the back populate trigger as well for customers who had orders last from x number of days.Is there anything that we did wrong or should add to show data from old customers who have opened our win back emails? Thanks

601
bluesnapper
Partner
7 months ago
L
Active Contributor II
LaurentActive Contributor II
asked in Campaigns and Flows
Create a wishlist flow

Hello ! I have installed Wishlist King and I have created a trigger to start a wishlist flow (decscription of the trigger below). Now, I want to send an email in which people can see the articles they have in their wishlist. I would like to add in the email,  a picture of the product, the title and the price. I have created a dynamic block and here are the details of the codes. But when I try to preview the email, nothing appears. Here are the screenshots. I tried to modify with the instructions in the abandonned cart flow but it does not work. Can you help me ? Thank you !  

33134
I
Partner - Silver
7 months ago
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
published in Klaviyo AI
Recap Discussion: [Interactive Workshop] Create an email campaign using Klaviyo AI

In this session, we explore 3 of Klaviyo’s AI tools -- Segment AI, Email AI, and the subject line assistant.To register for an upcoming session, visit the registration page. To see a recording of a previous session, watch the video below:  Help Center Articles:How to use Klaviyo’s subject line assistant How to use Segments AI to define a segment How to use Klaviyo AI to work smarter and earn moreYoutube:Youtube | Reply to reviews faster with AI Youtube | Use Klaviyo AI to generate email content Youtube | Define segments using AI Academy Course:Power smarter marketing with Klaviyo AIKlaviyo Blog:Blog | How AI is improving speed and scalability Blog | Why clean data matters for AIFor continued learning and support, utilize the following resources: Search for relevant articles on the Help Center. Learn how to use Klaviyo AI on Youtube.  Create a post on Klaviyo Community to connect with other businesses, Klaviyo users, and experts.  For individual account troubleshooting, contact Support.

5850
Vivian.Asonye
Community Manager
7 months ago
W
Active Contributor I
whitedaisyukActive Contributor I
asked in Sign-up Forms
Sign up form & abanoned cart issue

I’m driving myself insane going back and forth with this. I have Klaviyo pop up newsletter enabled and integrated with Shopify. It seems when someone is adding to cart, it’s not syncing with Shopify to tell me. Can someone take a look at this screenshot and confirm if this person has signed up to marketing? It is confuses where it says ‘form submitted’ - did this person submit by sign up form? I understand why they wouldn’t show up in my abandoned cart if they didn’t, but then how does Klaviyo have their email address? I did two abandoned cart tests tonight and neither of them are showing up :( 

352
danielmonty
Partner
7 months ago
G
Contributor I
GéraldineContributor I
asked in Campaigns and Flows
Pop up and button link

Hi,Klaviyo pop up has been freezing my website for the last 6 months. Thus I’ve removed it. When the pop up appears and we close it (with the X or by clicking next to it), we can’t click on anything anymore.As they don’t find the solution to fix it, I came with a plan B. Building a landing page on my Shopify and now I want to link the button to collect the emails to Klaviyo. Here too, it seems they have no idea how to do that.The way they suggested (https://help.klaviyo.com/hc/en-us/articles/4418052317339) is not working.Anyone to support with a solution for both?Thanks

741
danielmonty
Partner
7 months ago
J
Problem Solver I
JustinLProblem Solver I
asked in Sign-up Forms
Using the same form to set different custom property

I’m using a Klaviyo form for when our products are out of stock. They are added to a new “Out of Stock List.” To be informed when the products are back in stock.  I’d like to improve upon this if there is more than one product out of stock, I’d like to set a custom property in the person’s profile to say which product it is to make segmentation easier. I’m having trouble figuring out the best way to go about this. Thanks for any guidance you can give me. 

182
J
Problem Solver I
7 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Sign-up Forms
How can I link my theme's Registration page to Klaviyo OR even better use Kalviyo instead?

I have Klaviyo but I’m super new and only just getting to grips of the basics, although I have created a number of flows already.  I’ve set up a very basic Registration (Create Account) page on my Shopify site which does work when you apply and click Register, but it looks terrible and the email that the new member receives is also terrible, sent directly from Shopify.My first question is can I somehow link it to Klaviyo and then I just need to set up a flow for new members?Secondly, is there a way i can create a Klaviyo new member sign up form template (which is separate from my newsletter sign up popup) which can be embedded into a page in my theme.To add a little more complication I want to use BON Loyalty app and that needs to link it’s loyalty widget to the registration/Login page so it would need to work and integrate with that too.Any assitence around getting this configuration set up would be greatly appreciated! 

321
Taylor Tarpley
Community Manager
7 months ago
K
Contributor I
katarzyna.lewandowskaContributor I
asked in Accounts and Settings
Implementing Klaviyo using the GTM tag

Hello, Please help with the implementation of Klaviyo. We are unable to deploy klaviyo using the GTM tag. Everything was done correctly, the tag works and turns on, but when I try to verify the domain, unfortunately the message “The script was not installed correctly” pops up.I did everything according to the instruction manual from this page: https://help.klaviyo.com/hc/en-us/articles/360015392131 It does not say that you have to paste the code in the “head” section of the page code.  I would be very grateful for your help 

6281
Taylor Tarpley
Community Manager
7 months ago
G
Contributor II
GaelleContributor II
asked in Sign-up Forms
Teaser signup form has a strange overlay/ background

Hi everyone,I set up a popup teaser but every time we hover over it on the website a greenish triangle appears on top of it. I have tried the circle teaser and a square surrounds it when I turn it live.It seems that I could get away with the rectangle but my client would like the corner teaser… Any advice? Solutions? Thanks in advance. 

801
Taylor Tarpley
Community Manager
7 months ago
A
Contributor I
AnnWContributor I
asked in Sign-up Forms
How do I add a sign up form to my website (WP/WooCommerce)

I already have a pop up to collect emails on my site using Klaviyo, but how do I create a dedicated sign up page that can be used as a landing page to direct people to from Social Media when they want to sign up?

151
Taylor Tarpley
Community Manager
7 months ago
L
Contributor I
LvstContributor I
asked in Sign-up Forms
NEWSLETTER PROBLEM

hi, I have a problem, the newsletter banner doesn't appear on my Shopify site. I have inserted and integrated both on klaviyo and on shopify. why is it giving me this problem?

555
DavidV
Partner - Platinum
7 months ago
S
Contributor I
SwozzaContributor I
asked in Lists, Segments, and Profiles
Ask People if they want to continue getting our emails

Hello, We have a list of people who have not opened our emails for 90 days, I would like to email them asking if they want to continue getting our emails then click this button, and if they do not then remove them from our list. Is this possible? Thanks 

1273
DavidV
Partner - Platinum
7 months ago
B
Contributor I
bbjuweContributor I
asked in Accounts and Settings
How do I migrate to the new Public API key?

I am a noob in any coding. I received an email that Public API is retiring, and I am using my Public API for my domain (crazydomains.com.au). Can somebody help me please. The email about API retirement is just so confusing for me who has no coding knowledge.  What do I do???

9356
DavidV
Partner - Platinum
7 months ago
A
Contributor IV
AnnecharlotteContributor IV
asked in Campaigns and Flows
Link Error for Abandoned Cart

Hi,I am using Woo Commerce for my website. I am trying to launch the abandoned cart flow.I used the link url “http://?wck_rebuild_cart={{ event.extra.CartRebuildKey }}” for my abandoned cart trigger.But when i click on the preview (i tried lived too), the result is a non valid url. La page que vous consultiez essaie de vous rediriger vers une url non valide (http://?wck_rebuild_cart=eyJjb21wb3NpdGUiOltdLCJub3JtYWxfcHJvZHVjdHMiOnsiMTk0ZWRiMzZkNzk3MDNkZTY2OWI1NmE2YzE0NDgzY2EiOnsicHJvZHVjdF9pZCI6NzI5OCwicXVhbnRpdHkiOjEsInZhcmlhdGlvbl9pZCI6NzMyMSwidmFyaWF0aW9uIjp7ImF0dHJpYnV0ZV9wYV90YWlsbGUiOiI5ZC0zOCJ9fX19&utm_campaign=Abandoned%20Cart%3A%20Email%201%20%28WzYjZA%29&utm_medium=email&utm_source=Abandoned%20Cart&_ke=). Do you have an idea of what’s wrong? Thx

5519
K
Contributor I
7 months ago
D
Active Contributor IV
dgibbsActive Contributor IV
asked in Analytics and Deliverability
What is the &_kx= string at the end of my URLs and can it be switched off?

Hi everyone and happy Friday!We have the normal UTM tracking on our links and we have added a custom utm_lc to track the “last click” source on a profile.but Im seeing another code on the end of our links that I can find the source of, the &_kx= and this string can get quite long and messy looking:?utm_source=Klaviyo&utm_medium=email&utm_campaign=Testing_1&utm_lc=Klaviyo&_kx=u7eRR65NqnLZ15DPx3ylMy9oSyyH_ttWWReiaicE1yg%3D.TLh3LFIs this an important string, what is it measuring/writing back to and is it editable/switch offable? Thank you

15704
kaila.lawrence
Community Manager
7 months ago
D
Contributor I
Dee LTContributor I
asked in SMS
Connection is not private

The links in my SMS campaign are not always working.  I cannot open th elink when on my wifi, but if I turn wifi off and use cell on my phone, or connect my laptop to the hotspot the links open.  Support said it’s my ISP. What am I supposed to do here?  I can’t tell my customers to turn off wifi to open the links. 🤣 There has to be something that can be done to fix this, or do I just turn off the click tracking?

311
kaila.lawrence
Community Manager
7 months ago
K
Contributor I
kevinlauContributor I
asked in Analytics and Deliverability
Fluctuating DMARC Success Rates Due to Non-Brand Domain Emails Sent via Klaviyo

I have been monitoring our DMARC success rates via Google Postmaster and noticed significant fluctuations recently. Upon reviewing the DMARC reports, I found that a number of emails sent through Klaviyo were not originating from our branded domain but rather from domains like ksd3.klaviyomail.com. This issue seems to be impacting our overall email deliverability and DMARC success rates.Has anyone else experienced similar issues with emails being sent from non-brand domains through Klaviyo?   What steps can be taken to ensure that all emails sent through Klaviyo use our branded domain to maintain consistent DMARC compliance? Is there a setting within Klaviyo that I might have missed that controls the sending domain for different types of email communications?Any guidance or insights from the community would be greatly appreciated as I navigate this issue to improve our email deliverability and compliance.Thank you in advance for your help!

1401
kaila.lawrence
Community Manager
7 months ago
R
Contributor I
rmataContributor I
asked in Analytics and Deliverability
Sender nae different to sending domain

Can the Sender name be diferent to the branded sending domain? Example: sender name: another nameemail: email@storename.comBranded sending domain: send.storename.com

391
kaila.lawrence
Community Manager
7 months ago
M
Contributor I
Mostafa MohamedContributor I
asked in Campaigns and Flows
Emails not sent although flow is live

I recently changed the status of a review flow to live. In the trigger preview, I can see that all correct profiles are marked “pass”.. i.e. they shall enter the flow. In the performance view of the first Email after the trigger, it shows zero reciepents.. Can anyone shed some light into darkness and enlighten me, what could I be missing here?Thanks a lot

261
stephen.trumble
Community Manager
7 months ago
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