Skip to main content

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10864 Topics
B
Contributor I
BrittNContributor I
asked in Campaigns and Flows
Adding CC to an email

I would like to CC people on my campaign but I do not have the option to add a CC or BCC. How do I add this option in?

4363
S
Contributor II
8 months ago
B
Contributor I
bedtonic
asked in Accounts and Settings
New Sender Requirements Needs Attention ?

Pls help!I am still getting the message on my Klavio dashboard and via Klavio emails that my account needs attention. My website IT guy has checked three times and assured me everything has been done on our end - I don’t know what to do - Please help.

432
B
Contributor I
8 months ago
J
Contributor I
jojorwContributor I
asked in Sign-up Forms
edit the heading font colour on the update preferences and success pages

hi,I’m setting up the update preferences and success pages and i can edit the formatting of everything on the form except for the heading. I’m trying to use a dark background but the heading is black and there isn’t anywhere to change the font colour. On the form, i can change the font colour.How can we amend the font colour of the heading on those pages?

301
Taylor Tarpley
Community Manager
8 months ago
Exhibea
Partner - Silver
ExhibeaPartner - Silver
posted in Sign-up Forms
Sharing a Shopify Cart

I am looking to implement a feature using Klaviyo and Shopify, and was advised that I need a Klaviyo developer who can help set up a client event (to send the cart information to Klaviyo) that allows the entire contents of a customer's cart to be displayed and shared in an email. The customer should be able to send the cart contents with a "complete the cart" CTA either to themselves or a friend. From my understanding, Klaviyos add to cart event won't work in this scenario because it requires klaviyo to cookie their specific browser. The flow is:  1. Customer clicks a Share Cart button2. Fills out their email or someone else's email3. Triggers a flow that sends an email to the email that was entered with the entire cart contents along with a button that takes them back to the cart4. The cart is pre filled with items that were inputted when they filled out the email form Anyone have any idea on how to achieve this functionality?

371
Taylor Tarpley
Community Manager
8 months ago
S
Problem Solver I
starfox221Problem Solver I
asked in Analytics and Deliverability
CTR Reporting

Hi, I’m having an issue finding CTR reporting (not click rate) reporting within Klavyio, it seems to have disappeared. I see it on the Dashboard as an overall metric, but I do not see it as an option when building out custom reports; is there a reason why this was removed?  

3294
S
Problem Solver I
8 months ago
J
Contributor I
jamesderContributor I
asked in Integrations and Reviews
Orginization URL and Shopify URL are different - how to use Flows with Shopify?

We use Klaviyo for both marketing/product info/announcement emails as well as things like Abandoned Cart in Shopify. We would like organization.url to continue to point to our main brand/marketing site, but we also want to use Flows with Shopify. Our Shopify store has a different URL, so the pre-configured Flows, such as abandoned cart, are generating links like coolbrand-marketingsite.com/products/product-name instead of coolbrand-shopify.com/products/product-name. What’s the best way to handle this?

664
J
Contributor I
8 months ago
M
Contributor I
MVyshContributor I
asked in SMS
Can a profile be automatically removed from the 'SMS subscribers' list after sending a standard keyword?

There is a list of standard keywords https://help.klaviyo.com/hc/en-us/articles/360035285472#01H8PSCKC0XVP9F1S1SSVD4JMNSTART, UNSTOP: …  Note: You must have a list titled "SMS Subscribers" for the keywords to work.  Сan the use of any of these keywords remove a user from this list?Or the user always remains in the "SMS Subscribers" list but only his general SMS consent status changes? Thank you!

311
kaila.lawrence
Community Manager
8 months ago
M
Contributor I
MrMarkHarrisContributor I
asked in Lists, Segments, and Profiles
How do I edit the source information of a profile

I have tried a number of sources and maybe I am being dumb, but how do you edit the source information of a profile? I have people I add manually who gave us their details in our shop… I want to add the source as shop, or another field, so I can segment them later. Thanks! 

842
M
Contributor I
8 months ago
P
Contributor I
pk2024Contributor I
asked in Analytics and Deliverability
Massive Bounces from Yahoo

Hi, We’ve just had a huge bounce rate from Yahoo for one of our clients standard campaigns to an engaged group. Klaviyo is saying its a reputation bounce but the message from yahoo is ‘554 Message not allowed - [PH01] Email not accepted for policy reasons.’  No idea what the policy reasons are and checked spamhaus we are good - any thoughts on what it could be?  Thanks 

611
kaila.lawrence
Community Manager
8 months ago
J
Contributor I
Julia de RouwContributor I
asked in Email Templates and Coupons
Static product block cannot be cloned in templates across accounts

Hello,I've noticed an issue with the new cloning feature. It appears that static products cannot be cloned from one account to another. Specifically, when I add static products to a template or campaign in one account and clone it, the product blocks appear empty when I open the cloned template or campaign in another account. Just to clarify, all static products are accessible across all our accounts.Previously, before the introduction of the new cloning feature, this process worked seamlessly, with all products being cloned along with the template or campaign. Our workflow typically involved creating a campaign, saving it as a template in one account, and then cloning it to another account.If this change is intentional, it presents a significant inconvenience as it now requires much more manual work. Could we please revert to the previous functionality, or if there's something I'm missing, could someone provide guidance on how to resolve this issue? Kind regards,  Julia 

451
Taylor Tarpley
Community Manager
8 months ago
A
Contributor I
afterSContributor I
asked in Integrations and Reviews
Klaviyo affecting website performance - integrated with Shopify

I tried this.https://help.klaviyo.com/hc/en-us/articles/1260805704029 What else can I do to improve website performance?

611
Ashley I.
Partner - Platinum
8 months ago
T
Contributor I
tlane22Contributor I
asked in Sign-up Forms
Google PageSpeed Insights - Impacted by Email pop up `overflow: visible`

Hey - I’m new to using Klaviyo and after installing an email pop up I noticed our Google PageSpeed Insights (https://pagespeed.web.dev/) took a big drop on Best Practices (from 100 down to 81) . The message from google is this:Specifying `overflow: visible` on img, video and canvas tags may cause them to produce visual content outside of the element bounds. See https://github.com/WICG/shared-element-transitions/blob/main/debugging_overflow_on_images.md. When I inspected my site, it is coming from the Klaviyo email pop up form.I tried designs with and without an image and both have this same issue. Has anyone else seen this and have a solution to fix it?

1901
Ashley I.
Partner - Platinum
8 months ago
B
Contributor I
BluetokaiCoffeeJapanContributor I
asked in Email Templates and Coupons
Cannot find the content block with text box on the left side when edditing email text

Since yesterday I cannot find the content block with text box on the left side when edditing email text.I don't know if this has anything to do with it, but I get an error message “Could not upload variants from Typekit for kit: akd5whu”.

371
JessFosnough
Expert Problem Solver IV
8 months ago
D
Contributor I
dcmaia.artContributor I
asked in Sign-up Forms
Custom Webflow Form - Add user to list with option to opt-in to marketing

I was following this guide on sending Webflow form data to Klaviyo via its API. It's great, it works.However, I realized my use-case is stlightly different. I don't want my form to always sign them up for a newsletter, I want to add them to a list, and give them the option to join the newsletter with a checkbox.Has anyone tried this before? I'm hoping to avoid having to iframe in a klaviyo sign-up page.

1243
D
Contributor I
8 months ago
L
Contributor III
Leboy83Contributor III
asked in Analytics and Deliverability
Branded Sending domain

We’re sending emails in different languages and as such we’re using a subdomain for each website. When I update to branded domain will that update on the other accounts as well?

25410
A
Contributor I
8 months ago
B
Problem Solver I
BenProblem Solver I
asked in Email Templates and Coupons
When I click save in the editor I see a warning "Changes may not be saved"

Hi There,Both Christina and I keep seeing a weird warning in Chrome for Mac whenever we click save - see attached. It’s been happening for a few months now and we’ve both upgraded and restarted Chrome as well as updated MacOS in that time but still see the issue.Any help much appreciated, obviously we don’t want to lose any work so the warning is confusing - no?Cheers, BenP.S. How do we edit post titles, there’s a typo.

3779
T
Contributor I
8 months ago
B
Contributor I
BarmillionContributor I
asked in Lists, Segments, and Profiles
Fix typo in a custom property name

I created a custom property by defining and setting the property for a single user, but I ended up with a typo in the name. Is there a way to edit the property name or to delete it? I tried deleting it from the user it was added to, but have not yet tried deleting the user altogether. I mangled the name on two custom properties so far, and so wonering if it can be fixed without having to start an entirely new Klaviyo account

801
ebusiness pros
Partner - Silver
8 months ago
M
Contributor I
marcoalosiContributor I
asked in Sign-up Forms
How to delete a teaser

Hi, i want to delete the teaser of my email pop up but the page continue to update and it doesn't make me delete it.. (you can see the "saving" circle that is continuing to spin) 

421
Sujal
Expert Problem Solver II
8 months ago
T
Contributor I
The PoloContributor I
asked in Campaigns and Flows
Why were almost all e-mails "skipped"?

I sent a newsletter (not a flow) to around 10,000 e-mail-addresses. Only 30 e-mails arrived, the rest were declared “skipped”. Why can this be the case?

361
bluesnapper
Partner
8 months ago
B
Contributor I
brijeshjasoliyaContributor I
posted in Sign-up Forms
Signup popup isn't showing on the button click

Hi there, I need to open signup form in popup on the button click so I have created signup form and select form type to popup, and added the code for custom trigger in the below page. https://dev.georgiemane.com/collections/frontpage/products/hair-mask?no_rule=trueI need to open the popup on the “ADD TO WISHLIST” button click, so i have added the below code:<a href="javascript:void(0);" class="pre_load_btn js_pre_load_btn2 btn btn--primary"> <span data-add-to-cart-text>ADD TO WISHLIST</span></a><script type="text/javascript"> document.querySelector('.js_pre_load_btn2').addEventListener('click', function (){ window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'form_id']); }); </script>But the popup isn’t showing on the button click. I make sure that anything isn’t missing and is setup correctly, but I am not getting an issue.Can anyone help me with this? Thanks in advance.

261
Taylor Tarpley
Community Manager
8 months ago
B
Contributor I
brijeshjasoliyaContributor I
posted in Sign-up Forms
Signup form custom trigger isn't working

Hi, I need to open signup form in popup on the button click so I have created signup form and select form type to popup, and added the code for custom trigger in the below page. https://dev.georgiemane.com/collections/frontpage/products/hair-mask?no_rule=trueI need to open the popup on the “ADD TO WISHLIST” button click, so i have added the below code:<a href="javascript:void(0);" class="pre_load_btn js_pre_load_btn2 btn btn--primary"> <span data-add-to-cart-text>ADD TO WISHLIST</span></a><script type="text/javascript"> document.querySelector('.js_pre_load_btn2').addEventListener('click', function (){ window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'form_id']); }); </script>But the popup isn’t showing on the button click. I make sure that anything isn’t missing and is setup correctly, but I am not getting an issue.Can anyone help me with this? Thanks in advance.

311
Taylor Tarpley
Community Manager
8 months ago
L
Contributor I
LOUISGEOContributor I
asked in Email Templates and Coupons
Wishlist King and Klaviyo integration

Hi there,  We have recently integrated Wishlist King to our Klaviyo account but I am unsure how to set up the email flow template. We would like it to show a dynamic set of products that have been added to a customer’s wishlist. The app embed is integrated with our new Shopify theme (which isn’t live yet), but I need instructions of how to set up the email template with the dynamic block of products so that we can make the flow live when the theme is also published in a few days.Is there a specific block I can add (as with 50%-off products, for example) or do I need to do it with a code (if so what would this be)?

4043
Taylor Tarpley
Community Manager
8 months ago
S
Contributor I
Surajp8Contributor I
asked in Campaigns and Flows
How to send post purchase email to past orders?

Hi I have recently sent up the post purchase flow and wanted to know if there was a way to send these emails to the past orders before I  set up this flow. the orders are from the last two weeks or so, so im wanting to see if that was possible. please let me know. thanks

1013
S
Contributor I
8 months ago
S
Contributor I
Sergiu VladContributor I
posted in Campaigns and Flows
Help to integration

Hello, Is there someone interested in helping me setup the account and some flows for an online fashion store?Sorry that I am so direct but is taking me to long to learn and understand the platform. Thank you! Best regards,Vlad 

191
stephen.trumble
Community Manager
8 months ago
R
Contributor I
RamyaaContributor I
posted in Campaigns and Flows
Email Campaign Open rate dropped in April 2024

As I’ve noticed a drop in open rate of my email campaigns in the month of April, where my average open rate in March was 49% and now in the past month April open rates I’ve seen were the lowest ever like 30%, 33% and even 29%.So here I’ve noted couple of points which could be the reason for the drop in open rate percentage according to me.1. Using multiple links could be an issue, like using amazon links especially because in March Google & Yahoo updated their email policies so this could be a big reason.2. One insight I got from the Klaviyo support team said to avoid getting into spam box we should have at least 500 characters of text in the emailer.So would like to know the community’s view on this and would like have suggestions how can I fix my dropping open rate.

11721
In the Inbox
Partner - Platinum
8 months ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.