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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,586 Topics
  • 4,582 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1586 Topics
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Contributor I
TokyoChampContributor I
asked in Lists, Segments, and Profiles
GoCardless & Members Profiles

Hi Folks,New here and would really appreciate some advice on how to best track Memberships in Klaviyo.I'm trying to track club memberships for both adult and kids categories. I use GoCardless for payments, and I want to distinguish between those on a free trial, active paying members, and inactive members.When exploring my options, I initially created tag groups but then quickly realised it doesn’t appear you can apply tags to profiles and only lists, segments or campaigns.So instead of tags, I'm exploring the use of perhaps custom properties.The workflow is this..Free Trial - Person signs up via form for free trial to gym / club and gets added to a List.Active Member - Person signs up GoCardless form, I use Zapier to add them to a List.Inactive Member - Person cancels GoCardless, I use Zapier to tag them.So, now using Klaviyo, any advice or tips on setting this up would be greatly appreciated! Not 100% sure if using custom properties will be the best solution or if I should have diffe

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T
Contributor I
1 year ago
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Contributor I
vickiseatongiftsContributor I
asked in Lists, Segments, and Profiles
Quick Add feature not working

I’m trying to use ‘Quick Add’ to add contacts to a singular list as I want to create a personalised flow for this group. When I try to add them, I am met with an error message saying unable to add. I’ve looked at the guidelines and am meeting all the requirements eg they have given consent, the email addresses are in correct format. I’ve tried it with my own email address and that works! Any ideas, help!

1664
kaila.lawrence
Community Manager
1 year ago
K
Contributor I
kerribContributor I
asked in Lists, Segments, and Profiles
Profile property form fields

I’d like to encourage SMS sign ups and want to send out an email to engaged customers asking them to add their mobile numbers to their profile so we can send consented SMS.However when I try to add items to the profile sign up the phone number option isn’t there. Whats the best way to achieve this? 

331
stephen.trumble
Community Manager
1 year ago
K
Contributor IV
kenw232Contributor IV
asked in Lists, Segments, and Profiles
Format of profile ID?

What is the exact profile ID format? I’ve seen 01FTT1WWTB6154RJ1201VMFAJH mostly, but now JpZ5Ez?  is the latter referring to a profile too?

301
retention
Partner - Platinum
1 year ago
B
BoxSolutionNew Member
asked in Lists, Segments, and Profiles
I've imported a single opt in list to Klaviyo - can I send them an email to ask for double opt in?

Hi all. I imported in Klaviyo a single optin list. How can I send an email in order to ask double opt-in?Thanks for your timeS.

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stephen.trumble
Community Manager
1 year ago
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Contributor I
painted1Contributor I
asked in Lists, Segments, and Profiles
Optimonk

Hi,I did a shopping cart abandonment reduction campaign on Optimonk. I collect the email address. List it in optimonl. Klaviyo connection is fine. Still no email address is received in Klaviyo. I followed this article: https://support.optimonk.com/hc/en-us/articles/360021350540-Integrating-OptiMonk-Campaigns-with-KlaviyoEverything is flawless up to point 10.Can someone help me, what have I messed up?Thanks,Petwr

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stephen.trumble
Community Manager
1 year ago
R
Contributor I
ReydContributor I
asked in Lists, Segments, and Profiles
Is there a way to know if your newsletter subscribers follow you on your other social channels?

Just wondering, in the hopes of more segmentation for my audience. If there was a way you could tell if a customer who has subscribed to your newsletter has subscribed to your other media channels.  For instance in our Post-Purchase Flow I have an email specifically for promoting other social media channels and if I knew which ones my customers subscribed to I could promote specific channels or not at all. just wondering if this is possible. Or there is an app integration for this thanks.

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Brett_Gatsby
Problem Solver IV
1 year ago
A
Contributor I
absinthiaContributor I
asked in Lists, Segments, and Profiles
Removing Wholesale Orders from Campaign Data

I use Klaviyo & Shopify for both Wholesale & Retail. Often, an email will go out and, unrelatedly, a wholesale order will come in. That order is reflected in the campaign sales. How do I change that? I already have any customer with a wholesale tag in shopify segmented in Klaviyo and a separate wholesale list.Thanks!

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A
Contributor I
1 year ago
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Contributor IV
BROCContributor IV
asked in Lists, Segments, and Profiles
Is it possible to segment by date where the date is NOT in the next 5 days?

HiI’ve built 2 different segments to trigger 2 different flows. They are very similar but one just triggers when a person becomes a customer and the other is the same but has different content based on whether they are within 5 days of their start date. So I need to exclude customers in the first flow whose start date is in the next 5 days. I see that you can segment by date  i.e. in the last five days and  in the next five days but you can’t do the negative version i.e. is NOT in the next five days. See belowWhat I need is regular_days_start_date is NOT in the next 5 days.Is this condition not available?ThanksSean   

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bluesnapper
Partner
1 year ago
M
Contributor I
msceesContributor I
asked in Lists, Segments, and Profiles
how do i take the names from website sign and add the to a new list

I have people who have signed up on my website but now i would like to add them to a list for my first email.  How is that accomplished.  Thanks

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M
Contributor I
1 year ago
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Contributor I
Ecom1212Contributor I
asked in Lists, Segments, and Profiles
Segment delay making pop up forms useless

So I’m trying to attach my pop up form to my welcome flow, but it takes 7 minutes or more for the segmentation to update, making the pop up form very inefficient.How can I get my pop up form to trigger my welcome flow immediately?

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ebusiness pros
Partner - Silver
1 year ago
M
Contributor I
MG82010Contributor I
asked in Lists, Segments, and Profiles
Not opted in people - Shopify

Hi, I have a substantial number of contacts who haven't opted in, making it impossible to include them in our regular email campaigns. While they can be added to various flows such as abandoned cart sequences, I find these contacts to be of limited value when they aren't engaged in any specific campaigns or flows… What do you do with this type of contacts? Thanks! 

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bluesnapper
Partner
1 year ago
R
Contributor I
ReydContributor I
asked in Lists, Segments, and Profiles
Condition split based of registered referrals?

If I connect a referral software to my store that allows people become a referral agent for me. Am I able to create a Conditional Split in my Post-Purchase Flow that would either send an email incentivising people to register to become an affiliate or skip that email entirely?  Admittedly I don’t have this set up so I don’t know. But my guess would be that I have a custom property about the people who have joined my referral program stated as True. And then those who are labeled as False would get sent the email.  Is any of this correct? please let me know. Thank you

322
R
Contributor I
1 year ago
4
Contributor I
4peaksdesignContributor I
asked in Lists, Segments, and Profiles
How can a list be made from contacts already in Klaviyo?

Hello. I have over 5000 contacts already in my Klaviyo account. I am not able to make a list of them so I can email to them. Does anyone know how to email to contact already uploaded to Klaviyo?Thanks!

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JessFosnough
Expert Problem Solver IV
1 year ago
M
Contributor I
mamaslittlestContributor I
asked in Lists, Segments, and Profiles
Shopify sign up form not syncing to Klaviyo Newsletter List

Hi,  My settings are correct, all syncing has been turned on. However when someone signs up to my newsletter on Shopify, they aren’t showing up in my Klaviyo newsletter list. And yes the settings show it’s supposed to be syncing to the newsletter list.  I’ve tried everything. Very annoying and thinking about changing platforms.  

3252
Akers Digital
Partner - Silver
1 year ago
K
Contributor I
KdubContributor I
asked in Lists, Segments, and Profiles
I need to 'UNSUPPRESS' a segment

Hi, I errantly suppressed a large number of contacts / profiles that I now need to unsuppress / add back into my active list. How please?

3591
Spark Bridge Digital LLC
Partner - Gold
1 year ago
Marta M
Contributor I
Marta MContributor I
asked in Lists, Segments, and Profiles
Localizaciones erróneas. Datos recogidos en POP UP Bienvenida a Web Shopify

Algunas de las La localización de mis perfiles, no se recogen bien. Me pone otros países.Recogidos datos a traves de un POP UP de Bienvenida desde la Web ShopifyTengo un mail de prueba de España y me ha recogido Localización: Greensboro, North Carolina, United States.¿Como arreglar este error? ¿Pueden ayudarme?Gracias

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stephen.trumble
Community Manager
1 year ago
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Contributor I
Luxie901Contributor I
asked in Lists, Segments, and Profiles
Have not sent emails in Klaviyo for 10 months. I sell on Shopify

Hello, I’m having an issue on what is the best way to send out my first email back to my customers after not sending out emails in Klaviyo for 10 months. We had to stop due to budget cuts but we are back on. We sell through Shopify and our Early Black Friday Sale starts today Friday 11-17-2023. We have not sent emails anywhere else. Would it be best to grab 10% off our primary email list us it to warm up?

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Ashley I.
Partner - Platinum
1 year ago
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Contributor I
MacieBlevins23Contributor I
asked in Lists, Segments, and Profiles
Shopify Newsletter Not Syncing

Hello!I cleaned out my email subscriber list on Shopify today, however it will not update on Klaviyo.  I changed the subscription status to unsubscribed for about customers signed up for my newsletter list on Shopify because they were inactive.  I checked to ensure that my Integration settings were set up correctly.  My sync settings have “Newsletter” selected for the list I have Re-Imported the data from Shopify twiceHowever, the Subscribers that I removed from Shopify have not updated to Klaviyo. Thank you for taking the time to read this, and I appreciate any advice!

3662
F
Problem Solver I
1 year ago
Jakub
Partner - Silver
JakubPartner - Silver
asked in Lists, Segments, and Profiles
Across list profiles deduplication

Hi Community,I have a question regarding list deduplication. Is there a way to avoid to subscribe to a list for profiles that are already in another list.Right now if someone try to subscribe to list again with the same email address using embeded signup form he received thank you message but Klaviyo don't trigger DOI as this profile is already in list.Is it possible across many lists? 

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retention
Partner - Platinum
1 year ago
L
Contributor I
lhzhangdongContributor I
asked in Lists, Segments, and Profiles
How to assign more than one value to one custom property?

Hi,I’d like to be able to assign more than one value to one custom property. For example, I may have a custom property of “Interests”, and I may collect that information from a sign up form with both radio button questions and multiple check box questions. I also want to be able to assign an additional “Interest” value according to certain actions they take in the email, such as clicking on a certain link. I don’t want the old value to be overwritten. Is there a way to accomplish this?I understand that I need to use the list/array data type, and that there is a way to do that if I upload a CSV. My question is how to create list/array data type properties through sign up forms or in-email behavior. Anyone has any experience with this? Thanks!Dawn

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stephen.trumble
Community Manager
1 year ago
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Problem Solver I
FinkProblem Solver I
asked in Lists, Segments, and Profiles
Automatically add a contact to a list via a signup form

Hi all, two questions:I’m using a shopify restock alert app that emails users when a product comes back in stock. On the form there is also a tick box that allows them to sign up to email marketing. This email is being collected by Klaviyo successfully but doesn’t automatically get stored in my preferred Newsletter list. How would I make this happen? They are being tagged, if this helps in the process. Also they have the words Never Subscribed in their profile, as they have given consent is there a way this could be fixed? Thanks!

1313
F
Problem Solver I
1 year ago
L
Contributor I
LumbazziContributor I
posted in Lists, Segments, and Profiles
Klaviyo Auto Creating Customers?

Not sure how to describe this but here it goes..Somehow as customers enter our website, their data is automatically added to Klaviyo’s newsletter list. I’ve spoken with Shopify’s team and they say it is nothing on their end or other third party integrations causing customer data to be generated and added. We do not currently have a static newsletter submission form on the live site and have turned off cart abandon in Shopify. My understanding is the only other way people could subscribe to the newsletter is from orders, which these individuals are not ordering. Any thoughts? I do not want to bother people who are uninterested in communications getting emails. 

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L
Contributor I
1 year ago
A
Anonymous
asked in Lists, Segments, and Profiles
Spam Profiles in Klaviyo

Hi All,I am facing an issue related to Klaviyo profiles. So, I got the Klaviyo account reactivated after 2 years and everything was fine but today (14th of Nov) I am seeing that a lot of fake profiles are adding in the Klaviyo account. You can see in the image below. I don’t know from where they are coming as these profile don’t have any reference or website activity as show in below images.  Can anyone tell me how can I stop them as they are just coming in. Till now 5000+ profiles and counting.I have read different articles but those were about suppressing or deleting the profiles but right now, I want to stop them.

3724
A
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles
How to import Mailchimp list into an existing Klaviyo list?

Hi there. Using the Mailchimp integration, is there a way to import a list from Mailchimp into an existing Klaviyo list? I’m trying to maintain a single list, and don’t want to deal with merging a new list into our main list.I tried unchecking the “Create Klaviyo lists from Mailchimp lists” checkbox in integration settings, but doesn’t seem to work. Probably this feature was for intended for something else. Any ideas would be greatly appreciated. Thanks, –oo  

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E
Contributor IV
1 year ago
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