Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,221 Topics
  • 3,361 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1221 Topics

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Contributor I
GiuliaFreContributor I
asked in Lists, Segments, and Profiles

Wrong customers location

Hi,I’m having a problem with Klaviyo. Few weeks ago I connected Klaviyo to my Prestashop account but I realized that there is a problem with location in Klaviyo. I try to explain myself. When a person fills the registration form on my ecommerce has to give us some information (including the place where this person lives). Even if now Klaviyo and Prestashop are connected, Klaviyo doesn’t take the location from Prestashop, but from somewhere else. The problem is that sometimes the information Klaviyo takes is wrong. Since we send newsletters based on where people live it’s important that the locations are correct. Do you know how I can fix this issue?(I hope I’ve made myself clear. Otherwise I am available to answer your questions). Thank you,Giulia 

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Contributor I
11 months ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

Unsubcribed Profiles receiving campaign emails? Why...

Solved.. 

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Taylor Tarpley
Community Manager
11 months ago
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Contributor I
parthjani7Contributor I
asked in Lists, Segments, and Profiles

why Klaviyo has 2 separate PHP repository

Major Problem 1 Why there are 2 separate Klaviyo repositories?https://github.com/klaviyo/klaviyo-api-php https://github.com/klaviyo/klaviyo-php-sdkI am trying to create/update a Profile through api call,creation works well with `createProfile()` function of `klaviyo-api-php`, but there are no functions to update the profile. To update the profile, I have to use `updateProfile()` from `klaviyo-php-sdk`why there is not a single repository with all necessary functions ? Major Problem 2 profile creation expects following params,'type' => 'profile','attributes' => ['email' => $user->email,'phone_number' => $user->phone ?? '','external_id' => $user->id,'first_name' => $user->first_name,'last_name' => $user->last_name,// custom properties‘properties’ => [ … ]] Note: the custom properties are expected inside the `attributes`, but the above same paramaters do not work for profile updation, The custom properties have to have outside the `properties` array e

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Brian Turcotte
Community Manager
11 months ago
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Contributor I
DEEPS_teamContributor I
asked in Lists, Segments, and Profiles

How can I target Shopify gift card purchasers?

We are planning to run a gift card promotion where customers receive a bonus discount with the purchase of different denominations of gift cards. I’m trying to establish a flow that will send an automatic discount to anyone who purchases a gift card between a specific date range (promotion window).I’ve tried configuring trigger splits the following ways but either receive a Network Error when I enter the Shopify Gift Card product ID, or I’m not able to select gift cards as the specific product trigger.Trigger: Ordered Product > Trigger Filter: ProductID equals [Gift Card ID] Trigger: Placed Order > Flow Filter: Someone has ordered product where Product ID equals [Gift Card ID] between promotion window dates Trigger: Placed Order > Trigger Filter: Items contains [Digital Gift Card - not available as an option in Klaviyo, while all my other products are]Is there a reason why Klaviyo does not recognize Shopify gift cards as a product? Is there any workaround for this? Thank you! 

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retention
Partner - Platinum
11 months ago
S
Contributor I
skytulipContributor I
asked in Lists, Segments, and Profiles

Shopify tag based flows with automatic discounts of different values

Hi there, I’ve got multi level flows to create and i can’t get it working and here’s what i’m trying to do: I need six of below flows based on tags: Tag shopify profile as influencer (okay) and tier (1 to 6 - okay) Create 6 segments in klaviyo by Influnecers tier (okay) Create shoipyfy discounts (6 of different values) - which should be created dynamically as users are added and emails sent to them (created but can’t test) Create 6 flows - 6 segments with 6 dynamic coupon based on tier with links inside email templates (not working)So essentially, if we label someone in shopify as influencer and give them tier they should be added by Klaviyo to the right segment and the tigger the right flow with an automatically generated code (with the right value for that particular flow).  we are in Australia so i can never get help because of time difference :(Thanks Kirill 

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S
Contributor I
11 months ago
S
Contributor I
StevensCopyContributor I
asked in Lists, Segments, and Profiles

"Update_Property_Link" sending me to a placeholder instead of the correct URL?

Hello,I am having an error when using a button to update a property (something that worked in the past and is no longer working?!?!?)Klaviyo is redirecting to a placeholder page in test rather than my landing page, and not updating the property.{% update_property_link 'NPS Rating' '3' 'https://crimsoncodesescaperooms.ca/' %}This is the code I’m using. Can anyone help me understand why this method isn’t working for me? It used to work perfectly.​​​​​​ Some things you may need to know. It worked in the past  Its placed in my email flowPlease let me know, thank you!

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Akers Digital
Partner - Silver
11 months ago
W
Problem Solver I
wineguysProblem Solver I
asked in Lists, Segments, and Profiles

Why is my Property Update link taking me to a Placeholder site instead of the correct URL?

Anybody else who gets this on previous well functioning flows and campaigns when using {% update_property_link 'profile_property' 'property_value' 'redirect_link' %}? This is what I get when clicking update-link in live email, that used to work fine for at least 6 months…  

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S
Contributor I
11 months ago
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Contributor I
Owens_CWContributor I
posted in Lists, Segments, and Profiles

Cold emails and GDPR

Hi there, I have been offered work with a client who wants to send emails using a list which he built himself through years of going to networking and exchanging business cards. He wants me to cold email his list (he has about 5,000 contacts). Cold email is still valid but I’m confused by GDPR as I thought that ANY email needs an opt-in. Apparently not. Here’s my plan and I’d love some feedback. Assume that the emails have an option to opt out, are from a warmed trusted ESP, don’t contain spam, data is stored safely etc. Go through the list and clean it – each and every cold lead needs to have a genuine reason why they could benefit from the sender (aka “genuine interest”). No point including car wash businesses if we are selling beds for example. With what’s left, start with phone numbers (which he has collected via asking people at events or checking out their website) and cold call them. They vaguely remember him from events which warms them a little, then start a conversation. It d

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Problem Solver III
11 months ago
S
Contributor I
SionaWardContributor I
asked in Lists, Segments, and Profiles

Segment based on dollar value

Is there any way to add an ‘order over £100’ to part of a segment ?

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Dov
11 months ago
R
Contributor I
robotbearContributor I
asked in Lists, Segments, and Profiles

Tag customers with multiple tags in list

Hello,I’m a Klaviyo paid subscriber and have 1 list, the default “Newsletter” list. This is connected to Shopify and auto syncs subscribers who opt-in either via Shopify at checkout or via the Shopify sign-up forms. In addition, I have a Klaviyo sign-up form that also populates the list.In addition to this we have IRL physical events that people will register for external to Shopify. These event attendees may already exist in our main “Newsletter” list from Shopify, attending a prior IRL event, or otherwise wanting to subscribe.I want to be able to subscribe the event attendees to the “newsletter” list, however, I want to add a tag that specifies which event(s) or which years they’ve been part of. The issue I’m facing is this:User email1@gmail.com attends NYC2021 IRL event and consents to subscribing to email. We import email1@gmail.com and add a tag of NYC2021 so far, so good. User email1@gmail.com attends NYC2022 IRL event and checks that they consent to subscribing to email once a

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Dov
11 months ago
C
Contributor I
courtney_cornerContributor I
asked in Lists, Segments, and Profiles

How To Separate First Time vs. Repeat Purchasers - Recharge

We have both subscription and non-subscription products, but I want to report how much revenue from first-time purchasers is coming from Klaviyo flows.  We’ve integrated both Shopify and Recharge to Klaviyo, but any help articles I’ve read about this are above my head technically speaking, with lots of code so I am not sure if they’re in the right direction or if there’s a simpler solution.Does anyone know how this is possible? Thank you in advance! Courtney

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Jakub
Partner - Silver
11 months ago
Jakub
Partner - Silver
JakubPartner - Silver
posted in Lists, Segments, and Profiles

Segment definition set up adjustment

Hi Community,Don't you think that additional functionality to change OR to AND without deleting line would be something that could make building segments much faster?Many times I have segment build with OR operator and switching it to AND would be so easy and straightforward to build new segment with totally different assumptions.

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stephen.trumble
Community Manager
11 months ago
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Active Contributor III
Andrew.WaltersActive Contributor III
asked in Lists, Segments, and Profiles

List Growth Sources Chat?

What happened to the list growth sources chart?  

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Jakub
Partner - Silver
11 months ago
E
Contributor I
edilpickleContributor I
posted in Lists, Segments, and Profiles

Is there a way to change default link for Manage Preferences tag?

Hi there,Is there a way to change the Manage Preferences default link or do I just create a text with link and just make it universal? Thanks!Edil

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David To
Community Manager
11 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How can I create a segment with last product viewed?

I would like to segment based on last brand viewed ( aka collection / product vendor in Shopify ) This would then allow for more personalised emails with relevant content. There is a way of showing last viewed products by creating a feed so Klaviyo is capable of attaining the last viewed product info. It would also be great to be able to insert the brand name into subject line. I look forward to your help on this. Sean

7
Dov
11 months ago
W
Partner - Silver
WebprofitsPartner - Silver
asked in Lists, Segments, and Profiles

Unable to name my Segments?

Is anyone else experiencing glitches in naming your Segments? Klaviyo is not letting me type anything in the ‘Name’ field in any of my client accounts.

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alex.hong
11 months ago
J
Contributor I
Jacquie BlushAndCoContributor I
asked in Lists, Segments, and Profiles

Can't type in title section when creating List or Segment

I am trying to create a list and a segment however I can’t type into the title section.Obviously this results in a failure to continue to next step.I have tried multiple search engines and a different computer. same result.Is anyone else having the same issue?

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Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
emilyriversContributor I
asked in Lists, Segments, and Profiles

Finding unengaged general engagement profiles

I’m having a nightmare trying to get the right definitions for an unengaged general engagement profiles. To clarify, these are profiles that aren’t subscribed to our list but have been active on site/placed an order with us.I’d like to create a segment of profiles that haven’t received, opened or clicked on an email from us for 400 days or more, haven’t been active on site for 400 days or more, and haven’t placed an order with us for 400 days or more.However I set the definitions, I seem to get profiles in there that have had an email from us in the last year or have placed an order with us in the last year. I’m obviously missing something crucial so if someone could spell it out to me it’d be much appreciated!

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stephen.trumble
Community Manager
1 year ago
F
Contributor I
Francesca EvangelistiContributor I
asked in Lists, Segments, and Profiles

Is there a way to segment costumers who bought the same product but different producer?

I would like to segment consumers who have bought a product more than once (for example a bottle of oil), but always changing the region of the oil producer. How can I accomplish this segmentation? Than you all!

1
Taylor Tarpley
Community Manager
1 year ago
W
Contributor I
willoContributor I
asked in Lists, Segments, and Profiles

Is there a way to force the ip address when adding a new profile?

Right now, we’re adding new profiles to a list from our backend.However, these profiles location are set using the ip address of the requester (so the server ip address in this case)It seems like it’s possible to set the location but not to force the ip address?Cool to have the flexibility, but if you don’t know the location, you’re going to use the ip address anyway - as imperfect as it is - and in that case, it forces all server-side api clients to re-implement ip geo-location.In case that helps: we’re using node-klaviyo

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David To
Community Manager
1 year ago
M
Contributor I
meitalmtzContributor I
asked in Lists, Segments, and Profiles

How do I delete a custom property with the new API

This is the API:https://developers.klaviyo.com/en/reference/update_profileI want to delete a custom tag from a certain profile via API.Delete, not set to blank or null.(In the legacy API, I managed to use the “$unset” successfully.)

1
Brian Turcotte
Community Manager
1 year ago
L
Contributor I
LouissssContributor I
asked in Lists, Segments, and Profiles

List problem

I’ve created a landing page to make customers integrate specific lists but they don’t go into these lists when there are subscribing.  

1
stephen.trumble
Community Manager
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

Is there a way to create a segment based on the last product customer viewed

I would like to split our engaged segment by the last product / brand viewed by that profile and send them a Sale email mainly featuring that brand.. Any ideas. Thanks

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S
Problem Solver III
1 year ago
J
Contributor I
JustinLContributor I
asked in Lists, Segments, and Profiles

Trouble with ... Create a Segment using WooCommerce Subscriptions Data

i have purchased this plugin: Klaviyo Toolkit by Tribe and am trying to follow this documented page:https://help.klaviyo.com/hc/en-us/articles/360035540251-Using-WooCommerce-Subscriptions-Data-in-Campaigns-and-Flows#create-a-campaign-using-woocommerce-subscriptions-data3my general goal is to be able to create segments of our woocommerce subscribers and non-subscribers and to use them in flows based on their activity. i'm running into trouble and an error message told me to contact support: -i get an error message (attached below)-i'm not able to create a segment based on my above criteria-the documentation you provide seems deprecated-the Klaviyo email contact form is throwing an error message, so i cannot reach out to them that waythanks for any help you can give me  

2
J
Contributor I
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to Update Profiles using Activity Metrics

We would like to add as much segmentation to our flows as possible and currently offer customers the chance to choose their favourite brand when updating preferences or within out sign up pop up. We will also add the option within Welcome Flow.However it would be great if we could update customer profiles in bulk. For example if customer made a purchase of brand x or viewed brand x more than 3 times then update brand name to brand x in profile. I would appreciate your thoughts. Thanks

2
S
Problem Solver III
1 year ago

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