Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,374 Topics
  • 3,882 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1374 Topics

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Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

What is the correct mode for between date?

I have this doubt and I wanted to understand what is the correct way of segmentation for this audience?I believe the A is correct but I'm not sure.Based on the definition, the audiences change, seeing is believing!So which one is correct? A or B definition?  

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
RachelLoveBugProbioticsContributor I
asked in Lists, Segments, and Profiles

How can I segment off of a property uploaded via list?

Hi all! Sorry if this has been explained elsewhere but I can’t find anything that answers my specific question. We did a giveaway on social media and in addition to their names/addresses/emails we asked what product they were interested in. When I uploaded this list into Klaviyo, I included that column in the spreadsheet. Is there a way to target people by the product they selected? Do I have to upload the list in a particular way? Any thoughts on this would be appreciated!Thanks in advance!

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Taylor Tarpley
Community Manager
1 year ago
F
Contributor I
faithanuoluwapoContributor I
asked in Lists, Segments, and Profiles

How do I move emails from my profile to a list

Hello klaviyo community. I recently save some email address in my klaviyo profile and I want to create 4 list for it. I do move the email addresses in my klaviyo profile to a list

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Ashley I.
Partner - Silver
1 year ago
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Contributor II
CStav1Contributor II
asked in Lists, Segments, and Profiles

How do I create a separate list and let my audience join/unsubscribe from it?

Hi all, not sure if my title properly explains my question. So let me clarify here.  I want to send out an extra weekly email with some inspiring stories/messages.  This content is a little different to what we usually send and I don’t want to bombard our current audience. Is there a way I can send the email to them and give them the option to unsubscribe just from this particular list and NOT from our brand?  Hopefully this makes sense. Happy to answer any questions to help clarify the details.  All the best,Chris.   

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Ashley I.
Partner - Silver
1 year ago
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Active Contributor II
Eleanor ShadowActive Contributor II
asked in Lists, Segments, and Profiles

I have three lists that I want to merge, and assign two different flows to it.

Hello! I’m quite new to Klaviyo and, since my previous provider had a different system, I made a mistake when setting up my lists.I currently have:one list for new subscribers with a discount code one list for new subscribers without a discount code a regular, “main” Marketing list (where everyone would have been directed to before Klaviyo, once they went through their welcome series)Having understood this to be “wrong,” I now wish to have just one single marketing list, but with two Welcome Series flows (one with a discount code, one without).My questions are:How do I add the present Discount and Non-Discount Welcome Series flows to my main Marketing list (since they are currently in the other two separate lists I want to delete) How do I change the flows to point to my Marketing list instead of the current discount and non-discount lists I wish to delete? Is it safe to delete those lists I’ll no longer be using after redirecting all new subscribers to the main list?I hope I’ve explai

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ebusiness pros
Partner - Silver
1 year ago
B
Contributor III
Bike PrettyContributor III
asked in Lists, Segments, and Profiles

How do I find Active Profiles/Suppressed Profile count at a prior date?

On this page https://www.klaviyo.com/people, there’s a count in the upper left corner that shows:Active Profiles Suppressed ProfilesHow would I find these number for previous dates? For example, what were my Active Profile and Suppressed Profiles counts a year ago today?information on the https://www.klaviyo.com/people pageIt’s not as simple as making a segment like this: 

1
David To
Klaviyo Employee
1 year ago
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Contributor I
RoccocomarketingContributor I
asked in Lists, Segments, and Profiles

Why isn't my List registering names?

Hi, I have created a new list and added it to my new zipify landing page. Although when someone puts in their details they are not receiving any emails and names are not being added to the list.Im so confused. Can anyone help me?

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Spark Bridge Digital LLC
Partner - Gold
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Anyone using Klevu search with Klaviyo?

We are looking at changing our search functionality and note that Klevu integrates with Klaviyo eg ‘search started with Klevu can be set as a trigger for a flow?Sean

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S
Problem Solver III
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to set up abandoned cart pop up for non openers?

Hi We all send abandoned cart emails. However as open rate is not 100% should we be looking at creating a non opening segment and serving them with an abandoned cart discount pop up..? and if so what is best approach? Thanks

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Kylie W
Partner - Silver
1 year ago
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Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Lists, Segments, and Profiles

Reporting for Unsubscribe Reasons

Hello community, I’m collecting unsubscribe reasons and storing them as custom properties in Klaviyo profiles.How do I create a Klaviyo dashboard report or export a tabled report for further analysis? A bit more context:When someone unsubscribed, they can choose from 5 multiple choice reasons.The custom klaviyo property name = Email Unsubscribe ReasonThe “Email Unsubscribe Reason” property value = their choice.

1
ebusiness pros
Partner - Silver
1 year ago
N
Contributor I
NicoleBContributor I
asked in Lists, Segments, and Profiles

Exclude eBay Customers From Profile List - Shopify

Hi! We have our eBay store connected to our Shopify site, which gets all the customer information, including the email address. Is there a way to automatically suppress any customers from eBay on Klaviyo? As we do not want to email them and also do not want to manually have to remove the profiles each day. Thanks!

2
retention
Partner - Platinum
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

How to limit number of emails each customer receives?

If a customer clicks on unsubscribe and is persuaded not to by offering them frequency options ie receive emails weekly, monthly or quarterly  or receive only on certain topics or brands how is this best set up ie is customer entered into a segment and the excluded ..? Sean

1
Taylor Tarpley
Community Manager
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to create flow to update properties

I have an add to cart pop up ie when customers click on add to cart they are offered the opportunity to personalise their experience. I get the hidden properties of the product they added to cart to trigger the pop up. Question is how ccan get this field value into our custom property field for Brand? I will also need to be able to trim the field ie to remove product model number so that only Brand name enters the custom property... Thanks

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Irrra
Expert Problem Solver II
1 year ago
A
Contributor I
AathiraContributor I
asked in Lists, Segments, and Profiles

Is Double-Opt In worth it?

Hey Everyone,We have been using double opt-in since we set up our account in Klaviyo but it doesn’t seem to increase the subscribers. Do you think it’s worth a shot to try single opt-in for sometime to understand if that’d lessen the customer’s frustration in having to go through multiple steps? I know we worry about the spam but what if the customer forgets or doesn’t bother to go for the second step, then we might actually be missing out on a quality lead.Would be good to hear some thoughts on this.Aathira

1
Ashley I.
Partner - Silver
1 year ago
J
Contributor I
jennylucashillSGContributor I
asked in Lists, Segments, and Profiles

How to ask EXISTING newsletter subscribers to update their preferences

Hello,I’m looking to send out an email to our current newsletter subscribers inviting them to update their preferences so they can select which topics they want to hear from us about (for example the categories include ‘road cycling’ ‘mountain biking’ triathlon’). Our initial sign up form has these options, and if I open one of our previously sent emails and click the ‘unsubscribe’ link, there is also a link on that page that takes me through to ‘manage preferences’ - however I can’t find a link that will take existing subscribers straight through to this manage preferences page without first taking them to the unsubscribe page.So my question is - how do I find the link to the manage preferences form? Ideally I need this to be a URL so we can add it to a button in the email template, rather than having to link text. Thank you in advance for any insights!

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Ashley I.
Partner - Silver
1 year ago
C
Contributor I
CaitoContributor I
asked in Lists, Segments, and Profiles

Can a Klaviyo user in a Support role suppress customer profiles?

I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?

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Kylie W
Partner - Silver
1 year ago
C
Contributor I
Clara CerveraContributor I
asked in Lists, Segments, and Profiles

Merging invalid emails with their first profile

Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles.  I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter.  So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is

1
Irrra
Expert Problem Solver II
1 year ago
V
Contributor I
vasuhContributor I
asked in Lists, Segments, and Profiles

Zapier Custom Properties Error

Hi everyone,I am trying to create a new custom property in Klaviyo as soon as a person realize an action on my website. It worked with one flow that I created but doesn’t work for another one.For the second one, I want a new custom property to be created from a new video watched on the website. However, the update happens but the property is not created.The main difference between is that the first custom property is created the moment my customer subscribe. The second one is linked to the update of the customer, meaning that if he acts on the website we update the profile and a new custom property is created.Can you tell me what could be the issue here ?Thanks for your help.

1
Irrra
Expert Problem Solver II
1 year ago
L
Contributor I
lbdContributor I
asked in Lists, Segments, and Profiles

What is the definition for Active Profiles?

Hi,I’m trying to figure out why the the number of active profiles under Profiles does not match the Active Customers segment I use. What are the definitions Klaviyo uses for active profiles?I only send email to the Active Customers segment, which has 5694 subscribers, but Profiles show I have 13,142 active profiles.I’ve tried cleaning up all lists and suppressing anyone who hasn’t been active in the last year or doesn’t respond to my Sunset Unengaged Flow, but that doesn’t seem to have affected the Active profile count.The Segment definitions I have for active customers are:placed order at least once in the last 52 weeks or last active in the last 120 days or was added in the last 180 days person is not suppressedI would like to pay for a plan that reflects the actual number of customers I’m sending email to.

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L
Contributor I
1 year ago
A
Contributor I
andrealeeContributor I
asked in Lists, Segments, and Profiles

Subscribe page not working?

Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports  I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea 

2
Dov
1 year ago
I
Contributor I
IvanContributor I
asked in Lists, Segments, and Profiles

Different email confirmations for the same list

Hi there, I am new to Klaviyo and have a question about the email confirmation process. I have heard it is advised to have just one list for you email subscribers so I am using just one list.My strategy is to use 2 sign up forms for subscribing to my list.One form where I will let the customer subscribe in return for an E-Book on my website One form where I will let my customer subscribe in return for a 1-year warranty on my product they bought on AmazonMy question is, if it's possible to send these 2 different subscribers 2 different email confirmations, where they can confirm their email.One where I give them the E-Book in the confirmation One where I give them the warranty for their confirmationOtherwise, if that's not possible. How do I create different welcome flows to these 2 different subscribers, where one will receive their E-Book in their welcoming email, and the other one will receive their warranty on their product in their welcoming email?Thanks for helping out, and wishin

5
Ashley I.
Partner - Silver
1 year ago
E
Contributor I
EzenContributor I
asked in Lists, Segments, and Profiles

Inviting users to join a specific list

Hello,  Does anyone know of a way to code into an email an option for customers to add themselves to specific lists?For example, I head an overhead business, Business 1, that encompasses three tributary but connected businesses, Business A, B, and C. When users sign up for the mailing list, they sign up with Business 1 and therefore receive info related to business 1A, 1B, and 1C. But if someone only has interest in content relating to 1A or 1C or 1B and 1C, is there a way to send through an email an option for the customer to opt in and out of certain lists?  Thanks!

3
M
Contributor I
1 year ago
A
Contributor III
amyrenegadeContributor III
asked in Lists, Segments, and Profiles

Changing email address

Hello! A customer has requested that their email address be changed. Is there a way to edit the email address in her profile? I only seem to be able to edit name/number.  If not, what’s the best way to do this? Create a new profile and merge it with her old one? I don’t want to lose all her data if possible.  Thanks! Amy

2
retention
Partner - Platinum
1 year ago
M
Contributor I
Momo1234Contributor I
asked in Lists, Segments, and Profiles

Subscribe & Preference Pages

Hi,  I am unable to edit my Subscribe & Preference Pages Normally, I should be able to change text and look, but I can't even enter this page.After clicking edit page I come out at a white screen. Please help

1
Dov
1 year ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

"At least once" "after" Date format?

I understand that Klaviyo is using the timezone in the account settings, and that in some cases YYYY-MM-DD is preferred, but for non-Americans… when building a segment and a date is for example 02/03/2023, is that MM-DD-YYY?

2
W
Problem Solver II
1 year ago

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