Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,026 Topics
- 2,772 Replies
No names on Facebook lead ad
I have created a Facebook lead ad, and connected it to my list in Klaviyo.But when the leads are added to the list, some of them are without names and only their mail appears. I can still see that the names are being registered under custom properties, but they are not synced with the individual profiles.Is this normal? Or have I done something wrong in the integration?
Does Klaviyo automatically who make a purchase from my site, or do I have to go in and manually add it??
Does Klaviyo add to the contact list customers who make a purchase from my site without signing up, or do I have to go in and manually add them? Related to that, do their names get added when they sign up? And is their purchase implied permission to be added to the contact list? Sorry, a lot of questions!
Add Member in List Through APi
Hi, When i Add member in list through rest api . In Profile List Page profile is showing by email id not by first name and last name but when same data import through csv manually, then on profile listing page its show with first name + last name. i wanna same when i add data through api.
Update Custom Property Using CSV Not Working
Howdy! I’m trying to update this profile:Klaviyo ProfileEmail Property1doc@test.com X …with this file:Imported CSV FileEmail Property1doc@test.com Y Y shows up as Sample Data in the import review, but X is not changing to Y within profile after import. Shouldn’t Property1 = Y after import or am I misinterpreting what the expected behavior should be?I’m referencing: https://help.klaviyo.com/hc/en-us/articles/115005074627-Guide-to-Properties…where it says “Contacts that do not already have their own profiles will have new ones created. Otherwise, any new column value will be added to their existing profile. … Any column that already exists on a contact's profile will be overwritten by the most recent upload. “Any help appreciated.
Retention of Unsubscribe/Spam Complainers when I move a list off Klaviyo
I have an unproductive list of about 15k that I would like to move off Klaviyo for now. I would like to retain the unsubscribe/spam complainers so that, should I add the 15k list back in the future, I will not email these unsubscribes/spams.
Mailchimp groups - Where to put them in Klaviyo
Hey all, So trying to figure this out. I’m a bit confused about lists and segments and how they relate to Mailchimp groups. When a subscriber signs up for my mailing list, they have three different groups they can sign up for: Oracle, DnD, and Art Collector. It doesn’t look like there is a way to import the groups into Klaviyo so that means that I’ll have to manually do it. However, I don’t see any way to represent the group information. I tried going to the profile and creating a custom property called “Interests” but that only allows me to set one interest. In my case, they may sign up for one, two or three groups. The only thing that I see would be to have three different lists but that means that their email is in there multiple times. If I do that, that also means that I have to create another list that has everybody in it. Is there a better way to do this?Dougie
What should I pay attention to when I Import unsubscribes from the other server?
I have a list of subscribes not collected from our Shopify store, but we want to import the list and send emails to them. However, I’m worried about the bounce rate or will the account be restricted by European Privacy Policies or something like that and the emails cannot be sent?Thank you!
Confused about List / Segment Results
Hi, I’ve been going through the introduction to Lists and Segments. I think I understand it, but my results don’t seem accurate.I have my imported list from Mailchimp that is 6140.Then I have the default newsletter list that Klaviyo made which is 3164 (I am assuming there is some overlap with the Mailchimp list.)I tried to do a segment that combined the 2 lists and it came up with 2636. How is that math possible?(Separate subject but related - should I combine these 2 lists?)I find this often when I try to do segments. I did a segment of anyone who had clicked on my newsletter in the last 60 days and it gave me 69 people. That’s impossible. Maybe because I was using Mailchimp up until December? That’s maybe why I’m not getting accurate results?Update: I just checked my settings. I set up integration with Mailchimp when I started Kaviyo, including “Create Klaviyo lists from MailChimp audiences.”I just tried to do a segment from people on both lists that have clicked an email in since Oc
Exchange ID for Profile ID endpoint always returns 500Internal Server Error
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact firstname.lastname@example.org."Can someone please let me know the possible issue?Thank you in advance
Klaviyo isnt tracking open rates
Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you
Restoring lists to a previous state
Is there a way to restore lists to a previous state? I tried to suppress some profiles I believed were inactive and it ended up taking a huge chunk out of both of our main emailing lists that we use. I want to start back from square 1 so to speak so I can work through the logic to make sure that doesn’t happen. Is it possible for Klaviyo to restore a previous version of a list for me?
Custom Shopify Back in Stock + Subscribe to List API
Hello! While reading the community forum and developer docs, I got the impression that API calls are possible using regular JS, but anytime I try to request something I get CORS error and that is the end of it. I tried both public and private API keys, AJAX and fetch(), configured the list to be single opt-in and double opt-in. Even used the provided JS script in the docs and used my private email for testing and still it does not work. Is it even possible to do that right now and what am I doing wrong? Here are the links I used for reference: for the list subscription https://developers.klaviyo.com/en/reference/subscribe, and for Back in Stock I found this from one of the accepted answers:This does not work for me, so If you have any idea why lemme know. Thanks!
Automated Coupons for Shopify Orders. Case: Customer Orders 2 times the same products has to get 2 different codes. Always receives the same.
Hey at all, we want to sell a gift card and created two coupon lists. if customer orders 1 product he gets coupons from list 1 if customer orders 2 products he gets coupons from list 2We built up the flow:Trigger: Order, SKU equals XXX. And Quantity equals 1 And we also build another flow for the case a customer orders 2 products:Trigger: Order, SKU equals XXX. And Quantity equals 2 Now it happens that customers who order 2 times the product receive the first mail 2 times with the same code but from coupon list 1. How can me make sure that if a customer orders that special sku 2 times in one order, that he receives a coupon code from the list 2 and not 2 times list 1? Thank you so much. BR Lukas
automatically adding new subscribers to a segment
Hi there, We recently moved over from Mailchimp to Klaviyo, but we’ve had some issues with our lists and segments. Our Full (warm up) list that was made for us contained customers who had not opted in to emails, so last week we imported our subscribed contacts to Klaviyo and made a new segment with the Full (warm up) list & excluding surpressed profiles. However, this segment isn’t being added to. How do we get new subscribers (via sign up form & checkout opt-in) to automatically be added to this segment please?
Import contacts vs. duplicates records
I have a csv to import into my Master List. Obviously, I would like the Import to account for duplicate records and ignore them. As an attempt to test and verify this process, I EXPORTED a short list of 4 known names, then reIMPORTED them back to my Master List to ensure that they WOULD all be skipped. Instead, the import said that it LOADED all 4 records and 0 were skipped. However, the total record number in the Master List remained unchanged…. and none of the records I reimported seem duplicated. So now i’m not sure what to think. What’s going to happen when I import my longer .csv list? How are duplicates actually managed on Import?
Is there a way upload mobile numbers?
I have found the articles on uploading landline numbers (with country codes etc). Is there a way to upload mobile numbers to Klaviyo? For example, 077……?Alternatively, some advice on how to format Excel to convert mobile numbers (currently 77…...) to a functional format. Thanks for your help.
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