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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,538 Topics
  • 4,409 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1538 Topics
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Contributor I
bookbinderjasonContributor I
asked in Lists, Segments, and Profiles
Removing Duplicate Profiles Between Lists

Hello! We created a welcome flow for our ETSY customers and we’re about ready to start sending promotions to this new ETSY customer list. Our concern is that there may be profiles on our ETSY list, which also appear on our main SHOPIFY customer list. Our question: How can we remove (suppress) DUPLICATES from the Etsy list, our preference is to keep a duplicate profile on our main SHOPIFY customer list, but to remove any duplicate profiles from our ETSY customer list? Hope that made sense!Thanks in advance, Jason

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Contributor I
2 years ago
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Contributor I
PC SandersContributor I
asked in Lists, Segments, and Profiles
How to schedule segments to be exported automatically?

Hello,I’ve created about 10 segments for my marketing team to get an idea of the count (no. of students) in each specified segments.  They want to be able to pull this  data on a quarterly basis and I was wondering if there are any suggestions for exporting this data automatically (even if it needs to integrate with another tool)?  I want to create a dashboard or a dynamic report of sorts that the team can pull or receive an email with the data updates without them having to go in and search for the data or a lot of manual steps.  Since multiple people use the system, I’ve organized my segments with tags.Does anyone have any suggestions on what I can do to automate segment data?Thanks

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Contributor I
2 years ago
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Contributor I
Sunil_1999Contributor I
asked in Lists, Segments, and Profiles
How can i make request for the active subscription to klaviyo

Hi ,I am sending some identifier to klaviyo for the active subscription using this way and receiving the response 1 while getting this response not get it response val.can you please tell me where these value is store into the klaviyo and how can i get the response for this to know my identifiers is saved into the klaviyo

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Dov
2 years ago
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Contributor I
daphnemannContributor I
asked in Lists, Segments, and Profiles
Remove Supressed List from Segment

I have a newsletter list which is all customers who sign up for our monthly newsletter through our website and when I click on manage list it has a view list suppressions option and then remove suppressed profiles option. If I remove suppressed profiles what does this do? Can I export this list some how? 

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alex.hong
2 years ago
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Contributor I
umut3442Contributor I
asked in Lists, Segments, and Profiles
Integrating SMS and Emails

We used another platform for SMS Marketing before. There are many sms and emails we have collected here. But now we have started to use Klaviyo. Is it possible to import SMS and e-mail information from other platforms to Klaviyo? How can we import this information? Thanks for your help.

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alex.hong
2 years ago
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Contributor I
CamilleKContributor I
asked in Lists, Segments, and Profiles
Segmenting List by multiple FSA/Partial Zipcode

HI All, I’m trying to create a segment of my newsletter subscribers by the first three digits of their postal code (FSA). I have 36 different FSAs that I want to filter on. Is there any way to load multiple filters in creating the definition for the segment instead of having to add an “OR” to the definition 36 times? Any suggestions are much appreciated.Thank you.

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Contributor I
2 years ago
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Contributor I
LoonsContributor I
asked in Lists, Segments, and Profiles
Why Klaviyo Unsubscribed users still "Accept Marketing" and cannot re-subscribe ?

I have shopify with klaviyo integration.My template has newsletter subscription forms and I also use klaviyo popup. People can subscribe and they are added to a klaviyo list. No problem so far.The issue is, if someone unsubscribe, this creates a bunch of weird issues/conflicts:Inside klaviyo their profile will be marked as suppressed, however they still have the “accept marketing” status set to “true” … Why? … it feels extremely awkward to have a “accept marketing” set to true while also being unsubscribed/suppressed… This means, in shopify, this user still looks like a current subscriber.    If a user unsubscribed and wants to subscribe again using a form from the shopify template, then the user will not be subscribed again, and there are no message being displayed telling the user the subscription failed… This is extremely bad. On the other hand, if the user uses the klaviyo popup to subscribe again then the subscription will work the “suppressed” status will be removed, thats good,

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Contributor I
2 years ago
C
Contributor I
CBWContributor I
asked in Lists, Segments, and Profiles
delete list

If you delete a list and someone is on more than one list will they be deleted from the other list, such as engaged?

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
leamoraContributor I
asked in Lists, Segments, and Profiles
Why is there still a confirmation message sent out from a List set to single-opt in?

Hello,I desactivate the double optin on Shopify newsletter list as you can see below but I still receive an email to confirm my subscription   I already desactivate the double opt-in on all my list on this account and check on the email, it is from klavyio not Shopify. I have done the same process on my other account and it works well,  Do you have an idea to help me ? Thanks for your help   

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
pbhallContributor I
asked in Lists, Segments, and Profiles
multiple accounts attached to 1 email

My team is trying to send out retention based messaging to our customers, reminding them to pay their bill, submit necessary documentation etc. In the event that a user signed up for 2+ plans but used the same email address, is there a way to distinguish these in the email?  For example, say individual A bought 2 plans, 1 for themselves and 1 for their child, using the same email. When the plan for their child is about to expire, but not thier own, how can we send a reminder to renew that specific plan? 

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Omar
Partner - Platinum
2 years ago
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Contributor I
LailaContributor I
asked in Lists, Segments, and Profiles
Does adding profiles already in Klaviyo to a list increase the profile count?

Hi Klaviyo Team, I would like to ask is our active profile will increase if we adding same profile in the list? Or it will automatically exclude the profile? Thank you in advance.

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
VoldeyeContributor I
asked in Lists, Segments, and Profiles
How can I get first purchase date?

How can i get first purchase date? any flow please help me? I saw there is post already that but someone is saying it is not working for them please give me correct flow

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Omar
Partner - Platinum
2 years ago
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Contributor I
djsuperstoreContributor I
asked in Lists, Segments, and Profiles
Correct Syntax For curl In Windows

Hello Community.I’m trying to use curl in Windows to add to a list.So far I have this working in a bat file.For windows I worked out that the url needs to be in double quotes and the double quotes in the data need to be escaped with a back slash.d:\powerbas\Epos\curl.exe -o d:\powerbas\Epos\curl_test.txt -H "Content-Type: application/json" -X POST "https://a.klaviyo.com/api/v2/list/TcrZhw/members?api_key=pk_xxx" -d " { \"profiles\": [ { \"email\": \"antonisklaviyo+test@gmail.com\" } ] } "I want to include the title, first, last name, Organization and phone number. I tried to start with the organisation like this.d:\powerbas\Epos\curl.exe -o d:\powerbas\Epos\curl_test.txt -H "Content-Type: application/json" -X POST "https://a.klaviyo.com/api/v2/list/TcrZhw/members?api_key=pk_xxxx" -d " { \"profiles\": [ { \"email\": \"antonisklaviyo+test@gmail.com\" } , { \"organization\": \"klaviyo\" }] } "Returns the following message{"detail":"email or phone number is a required field for each profil

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Contributor I
2 years ago
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Contributor I
Anna W.Contributor I
asked in Lists, Segments, and Profiles
How do I manually remove a single person from a segment

Hi, I have a segment of people who purchased from me during a particular time. I want to ask them to send me photos of their product in situ. However some of the people on this list have already sent me photos and I want to remove them from the segment manually so they don’t get this request. Is there a way to remove a person manually without deleting their profile altogether? Thanks

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Contributor I
2 years ago
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Contributor I
BliadContributor I
asked in Lists, Segments, and Profiles
Segment Builder: Targeting multiple properties at once (SKUs, etc.)

Hello,Sometimes, I want to target several SKUs at one time, but it takes a really long time to repeat the same process for each SKU.Is there a way to input multiple properties at once? (I tried a comma, but it didn’t work)Ex. I want to target people who’ve viewed at least 1 of 20 SKUs on our site in the last 30 days. To accomplish this, I would need to:What someone has done (or not done) Has Viewed Product → at least once → in the last → 30 → days where Product SKU equals [SKU]Then I would have to repeat 20 times.Would be great if we can copy the above so at least don’t have to redo all the steps again Better if we can just separate inputs with a comma, or semicolon…Thank you.

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stephen.trumble
Community Manager
2 years ago
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Contributor IV
sarah.gContributor IV
asked in Lists, Segments, and Profiles
Lists to a segment

Is there any way for me to take a list that I have created and add it to a segment?

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retention
Partner - Platinum
2 years ago
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Problem Solver I
bill_wishgardenProblem Solver I
asked in Lists, Segments, and Profiles
Unable to update profile through CSV Upload

Hi Community!There are several thousand profiles that have an incorrect City, State and Country assigned to them. I’ve uploaded a CSV file to try to overwrite the values, but I was unsuccessful.It’s important to note that I don’t have the profiles’ correct City, State or Country; so the CSV file I uploaded contained blank entries for the City, State, and Country; I was hoping that may overwrite the incorrect values, but it didn’t.Is there a way that the incorrect values can be scrubbed from these records?Thanks,Bill

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alex.hong
2 years ago
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Contributor IV
BrendaContributor IV
asked in Lists, Segments, and Profiles
Can I create a segment based on people not having a custom profile property?

I want to create a segment of people that do not have a specific custom profile property on their profile. Is that possible? The custom profile property is a boolean field, so I’m not looking for people that have “custom_profile_property” = true or “custom_profile_property” = false. I want people who don’t have that field at all.

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Contributor IV
2 years ago
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Lists, Segments, and Profiles
Does Klaviyo create segments and list by itself?

Hi Community! Hope you can help me again.  These past days I noticed something really strange, there have been segments and lists appearing in my account that I don't create and I don't understand the reason. Does anyone have any idea what is going on?  

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Lorena Jaqueline
Active Contributor I
2 years ago
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Contributor I
bfoodsContributor I
asked in Lists, Segments, and Profiles
Can not create segments based on what user has NOT done

Hi there. I'm creating a customer segment based on what a user has NOT done, and the option for 'has NOT' has disappeared - - it defaults to HAS and I am unable to change to has NOT. I have been able to create segments in the past based on what a user has NOT done. I am wanting to create a segment of users who have NOT opened an EDM from us in the past X days. Is anyone else experiencing this? I’ve tried to submit an enquiry through the email function, but it’s just hanging :(

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Dov
2 years ago
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Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles
After Creating A Custom Unsubscribe Page How Do I Create Segments For People Who Have Selected Their New Propertes?

Hey so I just went through Klaviyo’s how to create a custom unsubscribe page—bums me out that it’s only possible knowing how to code. Anyway, I just tried to make a segment for people who want to change their preferences to only hearing from us 2x a week, 1x a week, 1x a month. I am assuming because I just created the Custom Unsubscribe page, and there is no one with the properties yet, I cannot actually go ahead and create the segments? Is that so?Thanks so much for your help!

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stephen.trumble
Community Manager
2 years ago
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Contributor I
greensalContributor I
asked in Lists, Segments, and Profiles
Customer Retention Rate

Hi folks, I was reading more about Customer Retention Rate in this link:https://help.klaviyo.com/hc/en-us/articles/360042176831-How-to-Calculate-Retention-Rate I am confused a bit about the two Segments. Can one please help me?  The first step in calculating retention rate is to find the number of customers who purchased from your store last year (between 365 to 730 days ago). The 365 to 730 days ago is that from today? Is the timeline I attached in the image correct? 

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Contributor I
2 years ago
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Contributor I
malRMdreierContributor I
asked in Lists, Segments, and Profiles
Can Customers Check to make sure they are subscribed?

Hi there, My team and I are trying to figure out if there is a way for a subscriber to check if they are on a smaller subscribed (updates about a certain product ) list. If they are not they can join. 

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Omar
Partner - Platinum
2 years ago
S
Contributor I
Saba.khanContributor I
asked in Lists, Segments, and Profiles
How to input code into email to filter out certain shopify tags?

Hey guys, So I am looking to figure out how to do something - Our company has subscribers and one time purchasers. We have an order confirmation email that goes out to all recipients, both subscribers and one time purchasers. I want to test out a feature where the delivery date of the order will only be displayed to one time purchasers only. All orders in shopify from subscribers are tagged with a “subscriber” shopify tag.  So I’m trying to figure out how to create a code to add into the existing order confirmation email so that a one time purchaser will be able to see the delivery date but a subscriber will not see this. How can I achieve this? I don’t want to create a separate email for this.I’d rather input a bit of code into the existing email to do this. Thanks!

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Tomb
Partner - Platinum
2 years ago
A
Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles
Klaviyo Install, Shopify Email List NOT Imported and will not import

I installed Klaviyo on Shopify.Klaviyo imported all our customers to "Profiles". I can not take customers from "Profiles" and add them to any list. I have searched everywhere and can not find an answer to this simple question:How do I import all our current subscribers from Shopify into a Klaviyo mailing list?????? I did read that I can import a csv file, but damn, that is a stupid way to do this.Is the only way to import the signed up customers from Shopify to Klaviyo is to use a csv file? UPDATE:I have tried multiple times to import the csv that I downloaded from Shopify.  I keep getting this message no matter what I change in the import "645 records skipped: mismatched data type Check that the correct type was selected for each column during field mapping.' Our list is 645 total, thus nothing is imported. UPDATE #2:My csv file I am trying to import is now down to just a few columns, name, company, address and tags, and still the same message "645 records skipped: mismatched data typ

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Contributor I
2 years ago
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