Marketing

We have played around with some other apps such as Sleeknote (it was bit buggy) and OptinMonster in the past. However as the native pop up tool has improved greatly we have been using again for the past year. However I am beginning to doubt both its lack of features and accuracy with regards to visibility.. What are your thoughts and if using a third party app which do you recommend? Sean

We’re looking to do a ‘spin-to-win’ promotion to collect new emails, but Klaviyo’s native pop-ups can’t decline existing profiles, and the couple of external tools we’ve tried through Shopify don’t validate against existing users in Klaviyo either,

I’m trying to contact Klaviyo to get them to refund me my bill after I cancelled but it’s absolutely impossible.Because my plan is cancelled, I can’t use the live chat or email function. I’ve raised a ticket which they’ve replied to but I cannot reply to them as the email bounces back because apparently it’s spam. I don’t want to spend all day trying to find out how to contact Klaviyo, I’m trying to run a business!! All I want is a refund for my cancelled plan. The plan was cancelled on the day the money was taken!

Hey Klaviyo Team,I have just made two sign up forms, one popup and the other one is embed. Both are live, but I noticed that both of them are populating the emails subscribed to the “Profiles” section rather than to the “Email List”.  This means, that since the “Welcome Flow Series” uses the Email List as a trigger, it is not sending the sequence of emails that comes after that. And therefore, currently, I am utilising the discount code provided on the success message of the Signup form.Can you please help me with this?

Most of my flows occasionally skip profiles, even with Smart Sending disabled. Can anyone shed any light on why this is happening?   Please let me know your thoughts! Thanks

Hi Klaviyo community,I'm hoping someone can help with what seems like a simple issue. I'm setting up a new abandoned cart flow for a new product, but the product title isn't populating correctly in the email.For context, this is the product page I'm working with so you can see what I'm referring to:https://modhello.com/merge-fellas/The problem is with the merge tag `{{ item.product.title }}`.In my email template, I have a line that says: "You left your {{ item.product.title }} behind!"But in the test emails, it either shows up blank like "You left your behind!" or it breaks the subject line. The product name in my Shopify store is "Merge Fellas Unlimited Shake".I've already checked the following:- The product is synced correctly from Shopify.- The feed is active.- The same merge tag works for other, shorter product names.My question is: Does Klaviyo have a known issue with longer product names or specific words in the title that might cause the merge tag to fail? Is there a character l

I created a segment that pulls a list of all users who do not have a specific custom property set in their profile, and then I programmatically update their properties from our database, including specifically setting that missing custom property.However, when I then run the list again, those same profiles are still on the list.  I expected them to drop off of the list because I had set that custom property.How do I refresh the segment so those profiles drop off and I can retrieve a new batch to process?

Hi, Curious if anyone has segmented profiles by color or size variants of products purchased? For example, we have a baby clothing brand. We want to track who purchases clothing in size 3 - 6 months so we can remarket 6 - 12 month clothing to them in another 3 months. I know I can segment by products, but can I segment profiles down by variants, like color and size?

Hi! What are the best practices and segmentations for BFCM 2025 in the fashion industry? Thank you!

Hi there,I’ve been trying to create a really simple sign up form in Klavyio that just has a URL to share it, but I can’t for the life of me figure it out, and any help would be hugely appreciated. Here’s what I’m trying to do: I have created a banner for my home page and I want to include the URL to the sign up form I’m creating. Klavyio seems intent on having it pop up/slide out etc. and I can’t see an option where it simply gives me a URL - is it because Klavyio doesn’t host pages? The home page is the only place I want it to be, and I don’t want it to pop up, nor do I want to embed it as it doesn’t show up when adding it in a html section, and I haven’t used liquid before and I can’t find where my homepage is in the liquid code. I would have thought this would be an almost silly simple thing to do, but I am very stuck 😅Pls help 🙂

So I am currently building my email list and I have it set up with a double opt-in. However, naturally a lot of people fill out the sign-up form but never confirm their subscription.And I know that many of these forget to subscribe, they just get interrupted by life.My question is, is there a way to send a second “confirm your subscription” email?I have browsed the internet and read several threads here in the Klaviyo community. It seems some people are talking about this but those threads are 2 years old.But no one has come up with a solution to this nor does Klaviyo seem to add this feature.Does anyone know anything?

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

Anyone knows why the preview Text in Apple mail is fetching text from the email even I have used the white space hack after the preview Text as well as the Html code in the first block of email as source code but the preview text is still fetching text it's working correctly in All devices it's just the Apple Mobile where it's not workingP.S: This is the code I am using<div style="display: none; max-height: 0px; overflow: hidden;">͏ ‌      ͏ ‌      ͏ ‌      ͏ ‌      ͏ ‌      ͏ ‌      ͏ ‌      ͏ ‌     </div>

Hi there :) I’m looking to see if there’s a way for a metric-based event flow to send to two different email addresses! I would love to avoid having to duplicate the flow and setting up a second metric to trigger off a different contact. The use case is this: the metric-based event is triggered by someone signing up for a class. We need to be able to send an email to both the student who has signed up, and the parent/guardian of the student who has signed up.

What deliverability tools do you recommend? Google Postmaster Tools is the most obvious one.  Also, do you have any insight into how to most effectively use Google Postmaster Tools, Yahoo Sender Hub, and any other recommendations you have? Thank you!

Hi,Does first securing opt-in (single opt-in or double opt-in) have any impact on deliverability rate when comparing to uploading a contact list (existing customers) via csv import?

Hi, I am currently customizing my Shopify order confirmation template and trying to find out how to include the customers payment method… ex: Visa…(3849) photo included. Can someone help me with this please.  

I‘M CONFUSED!!!!! WHY STILL BE CHARGED AFTER CANCELLED YOUR APP ON SHOPIFY????

Hi there ! I’m fairly new to Klaviyo. I just read an article on creating a jump scroll feature though realised this was applicable to type only. Is there anyway for an image to be clickable to jump to a certain part in the email scroll? So essentially can images act as anchor points?  Thank you !!

When we create an e-mail in Klaviyo and put product block on it, the button is “buy now”.Can I change the default setting of “buy now” to another word?  

A few questions about analytics:1. What is the difference between an apple privacy open and a machine open?2. Is there a circumstance where a machine open could be true, but it’s NOT an apple privacy open?3. If the answer to 2 is yes, is there a way to get a report, or build a segment of subscribers, to see how many opens are machine opens? I have looked, and haven’t seen this metric as an option, even though machine open is part of the metadata connected to opens.I feel as though I have seen a lot more machine opens lately, but I don’t know if it has always been that way and I’m just now noticing, or if it is actually increasing. If I could run a report or build a segment, then I could at least know if my concerns are valid or not.

Hi there, I'm new to Klaviyo, and it looks promising. I have an integration with our Prestashop via the free module v1.11.1 . I see that every customer is synced with Klaviyo, even those who opted out of the newsletter. Why is this? I'm afraid I might be sending newsletters to customers who haven't given their consent. Is it possible to delete all imported customers and only import those who have previously given permission to receive newsletters? Because right now, all customers have been imported, and this is also significantly increasing my monthly cost. Martin

Can anybody please Name any  Email flows through which you can generate revenue?Except Welcome , Abandoned Checkout and Post purchase Flow.

Hey everyone, As a business we are in the middle of implementing a new initiative for Gift Reminders where customers can add dates and occasions and will then receive reminders ahead of that date. Think Moonpig reminder but this is for gifts not cards. Are there any brands in the community that are currently doing this that would be willing to share some email template designs to help spark some ideas? Happy to connect privately if not comfortable sharing in a wider forum. Many thanks,Alannah

I’m trying to create a template with a dynamic block based on the status of the coupon.For example welcome coupon:If the welcome coupon is still active, I have to show a content block contains the active coupon codeIf the welcome coupon is not active/used/expired, I have to show a content block contains another promo. Is this possible? I’m working on this on email template and not in flows.